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Complaint about late delivery There are no capitals, punctuation, or paragraphs in this letter of complaint about late delivery

to a manufacturer of medical equipment. Write out the letter correctly. Divide the body of the letter into two paragraphs.

ISITUTO DI MEDICINA

15 june 2008 mr h. toda sales manager nihon instruments 12-18 wakakusa-cho hagashi-osaka-shi osaka-fu japan

Viale Bracci 1-61001 Siena Telefono: +39 0586 43-7425 Fax: +39 0586 43-74-26 Email: clotti@imed.ac.it

dear mr toda awb 4156/82 we are writing to point out that the above delivery which arrived yesterday was a week late this is the second time we have had to write to you on this subject and we cannot allow the situation to continue we have already explained that it is essential for medical equipment to arrive on due dates as late delivery could create a very serious problem unless we have your firm guarantee on the promptness of all future deliveries we will have to look for another supplier please could you confirm this before we place our next order yours sincerely

carlo lotti (sig.)


head of administration

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