Drake S.

Heard
Drake.heard@gmail.com (407)342-3090 Current Address: 2353 Mission Road, Apartment G4 Tallahassee, Florida 32304
Experience:

Permanent Address: 910 Pinedale Avenue Orlando, Florida 32808

Leon County TIS, Tallahassee, FL July 2012 Present Project Manager Intern Coordinate with current project manager of the title 1 schools to assist tech cons with tasks that are outside of their scope Access Altiris client to reimage computers that were in need of service Assist Tech coordinators at each school with desktop assistance and maintenance Florida Campus Compact, Tallahassee January 2011May 2011; May 2012 June 2012 Helpdesk Support Maintenance of server within the office to ensure correct function Support of all the computers in the office by allowing access to programs within the system Gave suggestions on plans to improve data redundancy and backup capabilities Ross Stores, Tallahassee, FL &Orlando FL August 2010-May 2011; April 2009- July 2010 Sales Associate, Stock Receiver Assist customers in the fitting room and ensure a satisfactory experience Received the truck in the mornings for restocking of the store with merchandise

Education:

Florida State University, Tallahassee Florida Bachelors of Science in Information Technology Valencia College, Orlando Florida Associate of Arts in General Studies

May 2013

May 2010

Computers:

Operation Systems: Windows 7, XP, Mac OS, Server 2008, Server 2003 Software: Office Suite, Security Essentials, Norton Anti-virus, Altiris, Project 2010, MySQL, Active Directory Hardware: Dell Enterprise desktops/towers/laptops, HP Business Laptops, Promethean boards Computer Languages: C++, Java, C, HTML, CSS, MySQL