Karol Nguyen

P O Box 122499
Arlington, TX 76012
214-449-0405


Objective
Seeking a challenging position to reinforce and apply studies in
Business Management


Education
Tarrant County College Trinity River Campus
Bachelors of Business Management
GPA in major 3.8/4.0
Arlington, TX
Aug. 2013 - Present
Experience
TEXAS IN BLOOM
Office Manager/Executive Assistant

Dallas, TX
2002 - 2012
Performed necessary tasks including human resources, payroll,
accounts payable/receivables, Teleflora wire order reconciliation,
and all aspects of customer service related issues.
Processed floral orders and assisted with overflow, handling
phone calls for all 8 store locations
Generated system level test plans/procedures and customer
service experimental procedures
Assisted team members and field service personnel in the
system problems as they occur along with training new
personnel with the computer and phone system
Established and coordinated development and procedures as
related to the overall customer standards
Responsible for the development, implementation, and
maintenance of all 8 store locations

GOODIES FROM GOODMAN
Executive Assistant

Dallas, TX
09/2002 01/2003
Generated work instructions to be used in document
reproduction for routing gift orders
Processed gift orders and answered the phones for floral and gift
needs.
Assisted the Chief Executive Officer and customer service
management to optimize production flow
Worked in process improvements including material handling,
tooling, and packaging to obtain productivity improvements and
cost reductions

Skills
Computer Application:
Word/Excel/Outlook
MS Office/ MS Works
Quickbooks
ProDoc
Adobe PhotoShop CS6
Operating Systems:
Microsoft Windows Vista
Microsoft Windows XP
Microsoft Windows 7
Mac OS X


References

Available upon request