RACHEAL MARIE WILKINS

7777 McCallum Blvd Apt#108, Dallas, TX 75252 ~ (940) 389-1107 ~ rwilkins18@hotmail.com

EDUCATION
Bachelor of Science in Management Information Systems (Targeted~ Dec 2016)
University of Texas at Dallas, Richardson, TX
Associate of Art in Business Administration
Tarrant County College, Fort Worth, TX
EXPERIENCE
BANK OF AMERICA ~ OFFICER, LEAD OPERATIONS REPRESENTATIVE ~ ADDISON, TX ~ (January 2014 Present)
Managed Real Estate portfolio over 7 MSQFT with over 40,000 associates across the United States
Independently saved over $1.3M in operating costs through innovative solutions to staff movement
Successfully developed relationships and acquisitions with new and existing clients for Bank of America
Developed a project request system to streamline operation efficiency and controls over site strategy
Designed and developed an SharePoint to streamline project efficiency
Maintain space management records and controls over site strategy
BANK OF AMERICA ~ OFFICER, LEAD OPERATIONS REPRESENTATIVE ~ ADDISON, TX ~ (March 2010 December 2013)
Managing the application systems access for all new associates and vendors maintaining a four (4) day turn around
Continuously provide resolution between Collections and Technology with the ability to resolve complex system issues
Support business initiatives through analysis, reporting and template development for multiple sites
Actively developed business relationship for prospective clients
BANK OF AMERICA ~ SENIOR OPERATIONS REPRESENTATIVE ~ FORT WORTH, TX ~ (December 2004 November 2009)
Identify inefficiencies in Lock Box systems or processes then develop unique solutions to streamline procedures
Support business initiatives through analysis, reporting and template development for multiple sites
Responsible for balancing the daily deposits with an excess of $ 1 M to insure service level agreement of 24 hours were met
COUNTRYWIDE HOME LOANS ~ GENERAL SUPPORT I ~ FORT WORTH, TX ~ (September 2004 December 2004)
Provided administrative support to the Vice President of Corporate Real Estate Department
Planned best allocation and utilization of space & resources for new building facility
Coordinated and scheduled meeting/service repairs/janitorial/food service/travel for Facility Manager
TECHNICAL SKILLS / CERTIFICATIONS

Office Kaizen (Lean Process Philosophy)

Project Management / Process Design experience
Strong Client Networking and Business Development
Strong problem solving skills and ability to multi-task
Strong Communication and interpersonal skills
Analytical aptitude using multiple reports

Results oriented and performance management focused

Ability to solve problems based on root cause analysis
Ability to communicate complex science or data simply
Microsoft Office (emphasis on Excel & SharePoint)
Auto CAD including B.I.M. & HEC-RAS
Accounting Reconciliations

ACTIVITIES & ACHIEVEMENTS

Founder/President ~ SPIRIT COMMITTEE ~ Bank of America (Fall 2006- Fall 2008)

Board Member ~ LEAD FOR WOMEN (LEAD) ~ Bank of America (Fall 2013 Spring 2014)
Member ~ LESBIAN, GAY, BISEXUAL & TRANSGENDER PRIDE (LGBT Pride) (Fall 2013- Present)
Member ~ LEANIN NORTH DALLAS (Fall 2013- Present)
Member ~ EXCEPTIONS PAYMENT WORKFLOW ~ Leadership Award (Fall 2005)
Chairman ~ TARRANT AREA FOOD BANK ~ Volunteer (Fall 2010 Spring 2014)
Chairman ~ MUSEUM OF NATURE AND SCIENCE ~ Volunteer (Fall 2014 Present)
Chairman ~ UNIVERSITY OF TEXAS AT DALLAS ~ Volunteer (Fall 2013 Present)

RACHEAL MARIE WILKINS

7777 McCallum Blvd Apt#108, Dallas, TX 75252 ~ (940) 389-1107 ~ rwilkins18@hotmail.com

Member ~ FOOTWASHER MINISTRIES INC~ Volunteer (Fall 2012- Present)

Member ~ ALPHA DELTA KAPPA ~ Tarrant County College Honor Society (Spring 2005 Fall 2009)