Field Service Manager

(Mostafa Zahed Hossain)

Field Service Assistant 1
(Mahbuba Zahan)

Field Service Assistant 2

(To be recruited)

Field Service Operations Coordinator (Timothy Biswas) Details

Field Service Resources Coordinator (Md. Billal Hossain) Details

Workshop Manager (Md. Shafiul Islam) Details

Field Services Resources Responsibility

Resource availability & utilization Competences planning & development Training planning Administrative role for Field service billable personnel when they are in house Management of resources when they are not assigned on a service work

Accountability
Billable works hour rate (BR) Utilization rate (UR) Invoiced Utilization rate (IUR) Competencies availability Training hours Field service warranty/ rework cost WBD Field Service Working Areas BACK MAIN

Field Service Working Areas WBD Field Service Team

Details

Project

MAgreement
Details

CAC
Details

Service Project
Details

Training for FS Personnel

Details

External FS job
Details

Project Coordinator (Mechanical): Amzadul Islam Project Coordinator (Electrical): A.T.M. Mustafizur Rahman
Details

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Team Members Mechanical (Field Work)

1. Amzadul Islam 2. Iftekhar Ahmed Khan 3.Shaheduzzaman Khandokar 4. Haroon Al Rashid 5.Fazlar Rahman 6. Md. Morshed Alam 7. Md. Neamul Islam 12.Md. Saiful Islam 13. Abdullah Al Mamon 14. Abu Taher Resalat 15. Mongthui Marma 16.Rasal Rana 17. Selim Ahmed Khan 18. Billal Bin Akkas 23. Saidur Rahman Shoeb 24. Md. Soleyman 25. Saiful Islam Manik 26. Nazir Ahmed 27. Abdul Awal 28. Alamgir Badsha 29. Jakirul Islam

8. Md. Akteruzzaman
9.Shaikh Musfiqur Rahman 10.Abu Taher 11. Subrata Sarkar

19. Md. Monirul Islam

20.Md. Shoeb Hasan 21. Md. Mahmudul Hasan 22. Abu Helal

30. Lutful Bari

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Team Members Electrical

31. A.T.M. Mustafijur Rahman 32. Abdul Matin Sarker

Mechanical (Workshop)
40. Nurul Amin 41. Habibullah Balaly

33. Abdul Barek

34. Md. Humayoun Akter 35. Md. Salahuddin Yousuf 36. Md. Abdul Alim 37. Ariful Banna Udoy

42. Md. Rajib Hossain

43. Md. Nazmul Alam Khan 44. Kazi Nazrul Islam 45. Rubel Biswas 46. M.M.A. Kader

38. Amit Kumar Nath

39. Bipul Kumar Raha

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Competency of Resources (Project)

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Competency of Resources (M-Agreement)

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Customer Assistance Center (Competency of Resource)

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Service Project (Competency of Resources)

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Training for Fs Personnel

Training On Safety, Process & Quality (In every Quarter)

Trainer
Mushtaq Ahmed
Manager (Process & Quality)

Training Type
Theoretical (Awareness raising)

Training Areas
ISO:9001, 14001, 18001 OHSAS

Location
WBD FS Work Center

On job Training by WIN Supervisors Trainer Vivek Saxena

Training Type
Hands on

Training Areas W46 ,W32(HFO Engine)

Location WBD Warranty sites WBD MAgreement sites

KD Vasudevan

Hands on

34SG(Gas Engine)

Individual Training plan for FS Personnel (Mech.) Individual Training plan for FS Personnel (Elec.) BACK MAIN

Individual Training plan for FS Personnel (WS)

FS Personnel (Mechanical)
Personnel
1. Amzadul Islam 2. Iftekhar Ahmed Khan

Training for 2012 SAP, Communication skill improvement Training, Leadership Training ISO Training

3. Shaheduzzaman Khandokar
4. Haroon Al Rashid 5. Fazlar Rahman 6. Md. Morshed Alam

Commissioning Training
Factory Training on W32 Commissioning Training Factory Training on W46

7. Md. Neamul Islam

8. Md. Akteruzzaman 9. Shaikh Musfiqur Rahman 10. Abu Taher

Westfalia Training from WLSA

On Job Training at W32/W46 On Job Training at W46/W32 On Job Training at W46/W32

11. Subrata Sarkar

12. Md. Saiful Islam

Alborg Boiler Training

Alborg Boiler Training NEXT TRAINING

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FS Personnel (Mechanical)
Personnel
13. Abdullah Al Mamon 14. Abu Taher Resalat

Training for 2012 Woodward Governor Training from WLSA On job Training at W32/ 34SG

15. Mongthui Marma

16. Rasal Rana 17. Selim Ahmed Khan 18. Billal Bin Akkas

On job Training at W32/ W46

Westfalia Training from WLSA Commissioning Training On job Training at W32/ W46

19. Md. Monirul Islam

20. Md. Shoeb Hasan 21. Md. Mahmudul Hasan 22. Abu Helal

On job Training at W32/ W46

SAP, On job Training at W32/ 34SG On job Training at W32/ 34SG On job Training at W32/ 34SG

23. Saidur Rahman Shoeb

24. Md. Soleyman

On job Training at W32/ 34SG

On job Training at W32/ W46 BACK NEXT TRAINING

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FS Personnel (Mechanical)
Personnel
25. Saiful Islam Manik 26. Nazir Ahmed

Training On job Training at W32/ W46 On job Training at W32/ W46

27. Abdul Awal

28. Alamgir Badsha 29. Jakiul Islam 30. Lutful Bari

On job Training at W32/ 34SG

On job Training at W32/ 34SG On job Training at W32/ 34SG On job Training at W32/ 34SG

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FS Personnel (Electrical)
Personnel
31. A.T.M. Mustafijur Rahman 32. Abdul Matin Sarker 33. Abdul Barek 34. Md. Humayoun Akter 35. Md. Salahuddin Yousuf 36. Md. Abdul Alim 37. Ariful Banna Udoy 38. Amit Kumar Nath 39. Bipul Kumar Raha

Training for 2012 Leadership Training, Communication skill improvement training On job Training Commissioning Training, PLC Training Training on SAP Training on Advance UNIC Technical Service Training Commissioning Training Training on WECS/UNIC Commissioning Training

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FS Personnel (Workshop)
Personnel
40. Nurul Amin 41. Habibullah Balaly

Training Hands on Training at Workshop Hands on Training at Workshop

42. Md. Rajib Hossain

43. Md. Nazmul Alam Khan 44. Kazi Nazrul Islam 45. Rubel Biswas

Hands on Training at Workshop

Commissioning Training Woodward Governor Training from WLSA Hands on Training at Workshop

46. M.M.A. Kader

Hands on Training at Workshop

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External FS Job Competency of Resources

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Field Services Operations

Responsibility
Service work order handling from creation until invoice Managing the FS personnel when they are assigned on service work Interface with the customer during the work up to the invoice Interface with FS personnel on site for any kind of support Interface with sales & other delivery functions (GLS, TS, CM, PM, CAC)

Accountability
Time to invoice Work in progress Order margin deviation Order hours deviation Field service warranty/rework costs

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Field Services Workshop

Responsibility
Workshop work handling Workshop Asset planning & utilization Resource planning utilization Competences planning & development Interfaces with sale & with other delivery functions (GLS,TS,CM,PM, CAC) Administrative role for field service workshop billable personnel

Accountability
Time to invoice Work in progress Order margin deviation Order hours deviation (Plan/Actual) Field service warranty/rework cost BR, UR, IUR Competency of Resources BACK MAIN

Competency of Resource (Workshop)

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