Quality Management

7 Stages of Quality


Stage 1
  

Inspection after production Audits of finished products Problem solving activities

[PRODUCT ORIENTED]

7 Stages of Quality


Stage 2


Quality Assurance during production involving SPC and fool-proofing

[PROCESS ORIENTED]

7 Stages of Quality


Stage 3


Quality Assurance involving all departments



E.g. Design, Manufacturing, Sales and Service

[SYSTEMS ORIENTED]

7 Stages of Quality


Stage 4


To change the thinking of all employees through education and training

[HUMANISTIC]

7 Stages of Quality


Stage 5


Product and Process design optimization for more robust function at lower costs

[SOCIETY ORIENTED]

7 Stages of Quality


Stage 6


Quality loss function

[COST ORIENTED]

7 Stages of Quality


Stage 7


Quality Function Deployment (QFD) to define the Voice of the Customer in operational terms

[CONSUMER ORIENTED]