Reliance My Gold Plan T&C Ver 1.3 : Terms & Conditions- My Gold Plan 1.

Reliance My Gold Plan (henceforth referred to as the Plan) is offered by Reliance Money Precious Metals (RMPM) to enable disciplined accumulation of Gold Grams by customers for their personal requirements. The plan enables customers to accumulate physical gold in small quantities at periodic intervals through a Daily Cost Averaging. 2. The Plan is NEITHER a financial product NOR a deposit but a method of accumulating gold for the personal requirements of the customer. RMPM offers no investment advice or any assured returns while promoting the Plan. 3. A Trustee has been appointed by RMPM who shall act for and on behalf of the customers. On the occurrence of an event of default as described under the provision of the security documents, more particularly described in the Trustee Agreement between RMPM and Trustees, the Trustee shall take all such steps to enforce the security interest and distribution of compensation in the manner set out under said security documents. 4. Participation in this plan is voluntary on the part of the customer. The Plan is NON TRANSFERRABLE and fulfilment of the Plan would be made solely to the customer/his nominee in Person. 5. The gold offered under this Plan is of 24 Karat 995 fineness. Customer can opt for fulfilment of his/her accumulated Gold Grams in coins or jewellery through the registered fulfilment partners. No claims whatsoever will be entertained by RMPM once the gold coin(s) or jewellery has been collected by the customers from the fulfilment partners. 6. Participation under this Plan is open to Resident and Non-Resident Individuals including minors (through their guardians) and Hindu Undivided Families (HUF) only. 7. By participating in this plan the customer is deemed to have read, understood and accepted the Terms and Conditions of the Plan as contained herein. These Terms and Conditions are binding on the customers upon their signing the Application Form and tendering payment thereof. 8. Subscription Details a) Customers are required to indicate their choice of tenure and monthly subscription amount at the time of filling the application form. b) The various tenures available under the Plan are 1 year to 15 years with interval of 1 year. c) The lock-in period of the Plan is 6 months. Customer cannot put a fulfillment request before the completion of the lock-in period. d) The minimum monthly subscription amount which the customer has to commit at the time of registration shall be Rs. 1000/- and in multiples of Rs. 100/- thereafter. e) The customer cannot change the Monthly Subscription Amount and the Tenure selected at the time of registration. f) The customer may make additional subscriptions of a minimum of Rs. 1000/- and in multiples of Rs. 100/- thereafter. g) The remittance of the initial monthly subscription amount shall be made by a single cheque/DD /cash payable locally, in the city where the collection centre of RMPM is located/where the application is

submitted. Outstation Cheques/DD will not be accepted. Cheque/DD should be crossed Account Payee and drawn in favor of Reliance My Gold Plan Application No. ... DD charges will not be borne by RMPM. h) The customer has the option of paying an initial subscription amount of Rs. 12,000 or more and have the mandatory requirement for submitting ECS/Direct Debit mandate or PDC waived off. In such a case the customer doesnt have to fill the Monthly Subscription details. i) Monthly/Additional Subscriptions paid by the customers are advance purchase consideration for future purchase of gold. j) The customer can make an initial subscription which is higher than the monthly subscription amount. 9. Renewal Option Customer has the option to renew his/her subscription by submitting a renewal request form along with a new ECS/Direct Debit Mandate or by giving PDCs. Any request for renewal of subscription needs to be received latest 45 days prior to the Maturity Date at the Official Points of presence. No requests for renewal of subscription shall be entertained post this deadline. 10. Customer ID a) A Customer ID will be generated within 10 Business Days of the date of submission of the Application Form at the Official Points of Presence. Application Forms received after 4.00 pm on any business day shall be deemed to have been submitted only on the next business day. The Customer ID shall be created subject to (i) the application form and the supporting documents being valid and acceptable, and (ii) realization of the first cheque/DD submitted along with the Application Form. b) Customers shall be intimated by email/SMS upon creation of Customer ID. 11. Rejection of Application a) Application Form shall not be returned once the Application Form has been received at any of the official points of presence and is under review. b) RMPM reserves the right to reject any application on any ground for non compliance of requisite norms. In the event of rejection of application, RMPM will refund the advance amount received directly to the customer. However, once the application is accepted the subscription amount paid by the customer under the Plan shall not be refunded. c) RMPM shall not accept requests for exchange of Gold Coins once fulfillment is done under this plan. d) RMPM shall not accept requests for transfer or assignment of any payment made by the customer. 12. Customer Communication a) It is mandatory for the customer to provide his/her mobile phone number. Customer should also preferably mention a valid Email ID in the Application Form. Upon enrollment in the Plan, the customer shall be sent a physical Welcome Letter, Statement of Holdings on his/her Email ID. b) The customer shall be sent a Statement of Holdings to his registered Email ID on a monthly basis. The Statement of Holdings shall reflect the monthly/additional subscription amounts paid by the customer and the Gold Grams accumulated during the relevant period.

c) No Statement of Holdings shall be sent to the customer unless a valid Email ID is updated by the customer. 13. Know Your Customer (KYC) Compliance a) Customers shall provide self attested copies of acceptable proofs of identity and address b) A self certified copy of the PAN card of the customer (designated guardian in case of a minor) shall be mandatory to be submitted with the application form in case the total subscription amount exceeds an amount of Rs. 5 lakh anytime during the tenure of the Plan or single monthly subscription amount is Rs. 50,000 or more. 14. Gold Price and Gold Grams Allotment a) The Daily Gold Price offered by RMPM under this Plan may be different from that available in the open market or at any other retail outlets. The daily price at which the Gold grams are purchased on Business Days will be as disclosed on the website of RMPM and shall be up to two decimal points. b) The Gold Price charged to the customer would be after loading the Administrative Charges on the Daily Gold Price. The Administrative Charge would be 1.5% of the Daily Gold Price and shall be nonrefundable. For example, if the Daily Gold Price was Rs. 2800, then the price charged to the customer after effecting the Administrative Charge would be Rs. 2842. c) Gold Grams upto 4 decimal points rounded down shall be credited to the customers account by dividing the Daily Purchase Amount (equivalent to 1/20th of the subscription amount) by the Gold Price (incl. of administrative charges) on each business day starting from T+1 (where T is the date of realization of customer payment to RMPM) for 20 successive business days. d) At the time making an additional purchase the customer has the option to do a One Time Allotment of gold grams or do a Daily Averaging of the Additional Purchase Amount. If no option is selected then the default would be Daily Averaging wherein the additional purchase amount would be split in to 20 Daily Purchase Amounts. If One Time Allotment option is selected then the gold grams equivalent to the additional purchase amount shall be allotted on T+1, T being the date of realization. e) Gold Price shall only be published on Business Days. A Business Day means any day other than Saturday or Sunday or a day declared as holiday under the Negotiable Instruments Act, 1881 or a day on which normal business could not be transacted due to storms, floods, bandhs, strikes, riots or any other events as RMPM may specify from time to time. f) In case of erroneous credit of Gold Grams the same shall be reversed. 15. Nomination a) Nomination is mandatory for customers in Reliance My Gold Plan. b) Minor can be nominated and in that event, the name, address and signature of the guardian of the minor shall be provided by the customer. However, the customer cannot be a designated guardian for a minor nominee. c) In the event of death of the customer, the nominee (or the designated guardian of the nominee in the case a nominee being a minor) can take delivery of accumulated gold under the Plan. In such cases, the nominee (or the designated guardian, as the case may be) needs to provide (i) proof of identity bearing his/her signature, and (ii) the death certificate of the customer.

16. Fulfillment Process a) Customer can indicate fulfillment preferences by submitting a fulfillment request form at least 15 calendar days prior to maturity. In case the customer doesnt submit any fulfillment preferences then default preferences shall apply. The default preferences are mentioned in point (b) below. b) At the time of submitting the fulfillment request, the customer will have to specify i. Fulfillment Type: Coin (Default)/Jewellery ii. Fulfillment Location: Coin/Jewellery Fulfillment location. Default will be the nearest fulfillment location mapped to the location where the Customers Application was logged (details of fulfillment locations will be made available in the website of RMPMPL www.reliancemgp.com). iii. Denomination of Coins: Applicable only in case of coin fulfillment. Customer can specify the quantity of various denominations required or alternatively select the Optimum option (Default). In case of Optimum option, the system shall calculate the optimum quantity of each denomination so as to minimize the making charges. c) Fulfillment upon Maturity i. If the customer has already specified the fulfillment preferences and wants to change the same, then the customer can do so only in case of fulfillment upon maturity. The customer can do so by submitting another fulfillment request form at least 15 calendar days prior to maturity. ii. No changes to the fulfillment preference shall be allowed 14 calendar days prior to maturity or post maturity. iii. The fulfillment shall be auto-triggered by the system 1 day post Maturity Date. d) Partial Fulfillment i. Partial fulfillment can only be done if the grams accumulated in the cust omers account are greater than 5 grams. Customer can request for a partial fulfillment post lock-in period and latest 15 calendar days prior to maturity subject to a minimum fulfillment of 5 grams and in multiples of 0.5 grams thereafter. Customer has to mention the denomination of coins to be fulfilled at the time of submitting the fulfillment request. ii. No change to the fulfillment preferences shall be allowed once the partial fulfillment request has been submitted iii. The fulfillment process shall be triggered by the system 1 day post logging of fulfillment request in the system iv. In case there are any balance grams at the time of maturity, then the same shall be processed as Fulfillment upon Maturity as explained in point (c) above. e) Pre-mature fulfillment i. Pre-mature fulfillment is allowed only post lock-in period by submitting a fulfillment request form indicating pre-mature fulfillment ii. Pre-mature termination charge of 2.5% of the cumulative subscription amount paid shall apply only on fulfillment within 1 year of Customer ID generation if the cumulative subscription amount is less than 12 times the monthly subscription amount.

iii. While submitting the pre-mature fulfillment request, the customer should also submit monthly installment ceasure instructions. There should be a minimum of 30 days gap from the date of monthly ceasure to next installment. iv. The fulfillment process shall be triggered 1 day post the 20th Daily purchase of Gold grams corresponding to the last subscription is made f) Upon successful processing of the fulfillment request, the system shall generate a maturity advice which shall bear the following details i. Total Grams accumulated till date ii. Residual Grams for round-off to nearest 0.5 grams iii. Denomination of Coins (only applicable for coins) iv. Fulfillment related Payments: The fulfillment related payments will be calculated as below: A. Round-off payments to be made for the residual grams. The Daily Gold Price shall be applicable on the date the fulfillment process runs as described above B. Coin Making Charges as per the denomination of coins specified (only applicable for coins) C. Applicable Local Taxes and State levies like Octroi, Entry Taxes, etc which are calculated on the PreTax Invoice Amount D. VAT on the Pre-VAT Invoice amount which shall be arrived at by totaling the Pre-Tax invoice amount and local taxes and State levies as may be applicable g) The Fulfillment related payments will have to be made in case of Jewelry fulfillment as well as coin fulfillment. The fulfillment related payments shall be made by a single cheque /DD /cash payable locally, in the city where the collection centre of RMPM. Outstation Cheques/DD will not be accepted. Cheque/DD should be crossed Account Payee and drawn in favor of Reliance My Gold Plan Customer ID. ... DD charges will not be borne by RMPM. h) The customer shall be issued a fulfillment voucher upon successful realization of fulfillment related payments. The fulfillment voucher shall have a validity of 60 days from the date of issue of voucher. i) The customer shall walk in-person to the fulfillment centre specified in the voucher during the validity of the voucher and shall provide a copy of his/her photo id proof along with the voucher. If the customer is minor then the guardian shall accompany the minor and a copy of the guardians photo id proof shall be required. j) In case of Coin fulfillment, the customer shall be handed over the denominations specified in the voucher along with the Tax Invoice upon successful in-person verification. In case of Jewelry fulfillment, the Jeweller shall inform the customer of the buy rate of gold grams specified in the voucher against which the customer can select any piece of jewelry. k) In case the customer doesnt take delivery of coins/jewellery during the validity period of the voucher then the customer will have to request for a new fulfillment voucher. The customer shall be liable to pay "Safekeeping Charge" (towards the cost of storage and Insurance) at the rate of 0.50% per annum on the Invoice amount. This charge shall become applicable from the date of issue of original voucher till the date of request for duplicate voucher.

l) No claims whatsoever will be entertained by RMPM once the gold coins/jewellery has been collected by the customers from the fulfillment partner. m) There may be a difference between the gold grams buying price and selling price at the jewelry fulfillment partner. RMPM does not have any control over this. n) The responsibility of RMPM ends (i) on delivery of coins and issuance of Tax invoice in case of coins and (ii) on successful processing of fulfillment voucher by the Jewellery. RMPM cannot be held responsible for the purity of jewellery taken by the customer from the Jeweller. 17. Modes of Payment a) ECS/Direct Debit: There should be a gap of minimum 30 days for the 1st monthly subscription date from the account opening date i.e. the initial subscription date. If the number of days between initial subscription date / account opening date and 1st monthly subscription date are less than 30 days, then the 1st monthly subscription date will start from next month. Initial Subscription / Account Opening Date Customer Opted for 1st Monthly Subscription Date 21-May-2012 10-Jun-2012 10-Jul-2012 b) Post Dated Cheque i. Post Dated Cheque (PDC) can be submitted in the place of an ECS/Direct Debit mandate. ii. All PDCs under My gold Plan should be of same Monthly subscription Amount iii. Customer will provide the required number of PDC in addition to the initial subscription as per tenure opted by him/her. Eg. If customer has opted for tenure of 24 month, then customer will provide 23 PDCs plus 1 cheque of current date for initial subscription. All PDCs have to be consistent in terms of amount, drawee bank, signature, bank account number. The PDCs need to be from a bank account where the applicant is the account holder. iv. Monthly Subsequent Cheques should be dated 10th or 20th. for example if an investor wishes to have a monthly subscription of Rs. 1000/- each for 11 months. Starting from Feb2012 to Dec2012. i.e customer enrolled in plan on 5th Jan2012. 11 PDCs of equal amount i.e. Rs. 1,000. All these cheques should bear the same date of different months (10th or 20th of a month) v. All PDCs to be drawn in favour of Reliance My Gold Plan & crossed A/C Payee Only. All PDCs issued by the customer should be multi-city/At par(CTS-2010) Standard Cheques as per RBI instructions. Monthly subscriptions will not be registered if the customer submits non-CTS-2010 standard cheques. vi. Customer to mention name & application no. on reverse of all PDCs vii. In case of rejection of Application the PDCs shall be returned to the postal address of the customer as stated in the Application Form.

viii. Returned / Dishonored cheque will not be presented again for collection ix. In case of pre-mature fulfillment balance PDCs (if available) will be returned to the Customer. x. Customer to ensure there are no alterations/cancelations on any of the PDCs.xi. The gap between initial cheque & first PDC should be at least 30 days. Refer example given in point 17 (a) above. c) Cash i. The customer may be charged a convenience fee by the Cash Acceptance Point for the convenience of providing cash payment facility to the customer. The fee shall be a percentage of the subscription and will be a recurring fee on every transaction. ii. All outlets of Itz Cash shall serve as Designated Cash Acceptance Points for My Gold Plan. The list of Designated Cash acceptance points of Itz Cash and any additional Cash Acceptance Points shall be updated on the website from time to time. iii. Customer has to ensure that the monthly subscription amount in cash is deposited at the Cash Acceptance Point every month. iv. It is the customers responsibility to ensure that the cash is deposited only with authorized cash acceptance points and proper receipts are obtained for the same 18. RMPM reserves its right to alter, amend, add or delete a part or whole of the Plan upon prior written notice of at least 2 months and with an option to the customer to fulfil the Plan immediately thereafter by following the procedure mentioned in clauses 16 above. 19. RMPM also reserves its right to discontinue the Plan any time after 3 years by providing prior written notice of at least 2 months and in such an event no new subscriptions will be accepted and all fulfillment requests of the existing customers of the Plan will be processed as per the above terms and conditions immediately on such discontinuation. 20. In case the customer fails to make 3 consecutive monthly subscriptions, the Customer ID would go into a dormant mode on the date the 3rd payment failed. 21. The fulfillment partners, Trustee, Safe Keepers or Service Provider may be changed by RMPM at any point of time. Details of such changes would be available on the website www.reliancemgp.com 22. Disputes, if any, are subject only to the jurisdiction of the courts at Mumbai