AIM

BP.080 FUTURE PROCESS MODEL <Company Long Name> <Subject>

Author: Creation Date: Last Updated: Document Ref: Version:

<Author> May 17, 1999 May 28, 1999 <Document Reference Number> DRAFT 1A

Approvals: <Approver 1> <Approver 2>

BP.080 Future Process Model May 28, 1999

Doc Ref: <Document Reference Number>

Document Control
Change Record
1

Date 17-May99

Author <Author>

Versio n Draft 1a

Change Reference No Previous Document

Reviewers

Name

Position

Distribution

Copy No. 1 2 3 4

Name Library Master

Location Project Library Project Manager

Note To Holders: If you receive an electronic copy of this document and print it out, please write your name on the equivalent of the cover page, for document control purposes. If you receive a hard copy of this document, please write your name on the front cover, for document control purposes.

<Subject> File Ref: 166639536.doc

Open and Closed Issues for this Deliverable (v. DRAFT 1A ) Company Confidential - For internal use only

BP.080 Future Process Model May 28, 1999

Doc Ref: <Document Reference Number>

Contents

Document Control.......................................................................................ii Event Catalog.............................................................................................1 <High-Level Business Function>..........................................................1 Process Listing and Process Descriptions...................................................2 <High-Level Business Function>..........................................................2 Process Relationships for <High-Level Business Function>..................2 Function Hierarchy......................................................................................3 <High-Level Business Function>..........................................................3 Process Step Catalogs.................................................................................4 <Process Name>..................................................................................4 Process Flow Diagrams...............................................................................5 To-Be Activities........................................................................................... 6 Open and Closed Issues for this Deliverable...............................................7 Open Issues........................................................................................... 7 Closed Issues.........................................................................................7

<Subject> File Ref: 166639536.doc

Open and Closed Issues for this Deliverable (v. DRAFT 1A ) Company Confidential - For internal use only

Doc Ref:

Event Catalog
This component lists all events to which the business responds.

<High-Level Business Function>

Name Type Description Frequency

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Open and Closed Issues for this Deliverable Company Confidential - For internal use only

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Process Listing and Process Descriptions

<High-Level Business Function>
Event Process Title Description of Process Output

Process Relationships for <High-Level Business Function>

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Function Hierarchy
<Company Short Name> Function: <Function Name>
Description: <Function Description> Function Owner: Date:

<Function Owner>

<Date>

<High-Level Business Function>

Functio n ID #

Function Description

Function Owner

Type

Notes

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Process Step Catalogs

<Process Name>
ID Description Frequency Notes Agent Automation

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Open and Closed Issues for this Deliverable Company Confidential - For internal use only

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Process Flow Diagrams

Drawing2

OF1069: Enter Orders

Description: The process of taking customer orders and entering them onto the system.

Updated By: Oracle Corporation

12 May, 1999

Rev. 2.0

OF1069.1 Order Submitted Determine whether this is a new customer

Enter Customer Info

OF1069.2 Is this a new customer? Enter the order

Enter Orders

OF1069.3 Verify order prices

Enter Orders No

OF1069.4 Verify payment terms

Enter Orders

OF1069.5 Verify customer's tax status

Enter Orders

OF1069.6 Verify the customer's purchase order has been obtained

OF1069.7 Is PO on file?
Yes

Verify that sales order matches PO

Customer Service Representative

OF1069.8 Determine whether order is being shipped to another country

OF1069.9 Is this an international shipment?

Yes

OF1069.10 Verify that a valid export license is on file Is a valid export license on file?
No

Determine whether a letter of credit is on file

OF1069.11 Submit export license to appropriate agency

No No

OF1069.12 Determine whether any other holds should be placed on the order

Do any holds apply to this order?

No

Yes

No

OF1069.13 Place the appropriate holds on the order

OF1069.14 Determine whether this is a rush order Is this a rush order?

Yes

OF1069.15 Notify the Customer Service Manager of the rush order

OF1069.16 File the order documentation Order Entered

Legend:
Event Temporal Event Process Step Manual Process Step Automated Process Step Navigation Copyright 1998 Oracle Corporation, All rights reserved Expandable Sub-process Decision Data Store

External Agent

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Open and Closed Issues for this Deliverable Company Confidential - For internal use only

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To-Be Activities

This component provides details of the activities to be carried out as part of the process flow.

File Ref: 166639536.doc

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Open and Closed Issues for this Deliverable Company Confidential - For internal use only

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Open and Closed Issues for this Deliverable

Open Issues

ID

Issue

Resolution

Responsibility

Target Date

Impact Date

Closed Issues

ID

Issue

Resolution

Responsibility

Target Date

Impact Date

File Ref: 166639536.doc

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Open and Closed Issues for this Deliverable Company Confidential - For internal use only