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COURSE OUTLINE HS-401 TECHNICAL REPORT WRITING & PRESENTATION SKILLS

Technical Report Writing: Definition, Elements, Purpose. Informational Reports, Analytical Reports: Types. Formal/Informal Reports. Presentation Skills: Purpose, Kinds, Ways. Interviewing Skills: Types, Blunders, General Interview Questions. Business Telephone Courtesy. Negotiation Skills. Assertiveness Skills. Leadership Qualities.

Reference Books: 1. Technical Report Writing Today - Daniel Riordan, Steven E. Pauley 2. Effective Business Communication Herta A. Murphy

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