PC KEYBOARD and F KEYS CHEAT SHEET

Key F1 F2 F3 F4 F5 F6 F7 F8 F9 F 10 F 11 F 12 SHIFT F8 SHIFT F11

TAB SHIFT TAB ESC HOME CTRL ENTER

When Key is Used/Purpose Used to access an order screen Used to access a Customer Service screen Used to log an incomplete order Inquiry call Used to access the Question and Answer screen for an APO (if available) Used to generate the menu Used to access the automated Product Index Used to verify a credit card number Used to page forward Used to access the Question and Answer screen (if available) Used to edit a screen Used to page backward Used to log an order or Customer Service call to the zip code rework file Used to return to the Product Index from the Automated screenbook The reasons to use Shift F11 are: To return to the Decision screen after using F6 to do an Index Search and cannot locate the desired product listing You are on a probing screen and the caller can't make a buying decision You have brought up the wrong screen Failed to follow screen directions and cannot send the order (screen locked) QA or PTL test or training call QA or PTL reviews a screen with you Used to skip forward to the next field Used to skip backward into the previous field Erases an entire field of information Used to sign off of the PC when in RUMBA Used to reset a locked PC when in RUMBA Used to log Order, Customer Service or Documented Inquiry screens

9/23/2011