Professional Documents
Culture Documents
Training Objective:
How you can better cope, interact with, deal with, and survive Difficult People in your daily encounters.
Accept what you cant change. Try to understand these fallible humans. --Albert Ellis
As novices, we think were entirely responsible for the way people treat us. I have long since learned that we are only responsible for the way we treat people.Rose Lane He who controls others may be powerful, but he who has mastered himself is mightier still. Lao-tzu