SUGGESTIONS

The main objective of every analysis is to find whether the customers are satisfied with the services provided. Following are some of the suggestions given for the improvement of the product and services Most the people are satisfied with the offers provided but still some of them suggested the following for betterment - Local and STD rates should be slashed down further - 1 paisa per min offer should be introduced - Customers feel that compared to other network services offers provided are less - More slash in ISD rates Regarding the internet connection customers feel that the wireless modem provided should be of more speed i.e., they want it to be as speed as the landline modem Even though many people are satisfied with the Network range but people from remote areas of Chennai want improvement in the network connection Customers suggested to improve the customer care services and the response given by the customer care employees should be improved Some suggested that the dialer tune services should be increased