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Business Description of
Business Description of
Formed 1973 markets membership programs to credit card holders of major financial, retailing and oil companies Most popular product is Shoppers Advantage
Consumers pay annual membership fee to buy products online and via phone 7 days a week with attractive discounts No inventory since purchase orders are executed through independent vendors who ship directly to customers
year net cash inflow of $27.36 for each renewing member Marketing outlays to maintain high sign-up and renewal rates
Lemons Problem
Companys auditors agreed on CUCs accounting practices and SEC viewed accoutning policy as acceptable However, there were no accounting standards on the topic in CUCs case to provide basis for audit opinion and SEC decision Analysts did not believe in CUCs auditors expertise to accurately judge the value of marketing outlays
Information Mismatch
CUCs managers believed that payoffs from new products far exceeded marketing costs reported outlays as assets on companys financial statements Safeguard Services Inc., a credit card registration company also capitilized membership acquisition costs, but had to take significant write-down on this asset Analysts equate the two cases