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  • Exercise Buffet Breakfast

    Uploaded by

    Zinan Zhang
    9 views1 page
    The document outlines the customer journey and service blueprint for a buffet breakfast restaurant. It details the customer's interactions with staff as they enter, are seated, receive beverages, visit the breakfast buffet multiple times, and leave. It also shows the backstage processes like food preparation in the kitchen and cleaning duties.

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    The document outlines the customer journey and service blueprint for a buffet breakfast restaurant. It details the customer's interactions with staff as they enter, are seated, receive beverages, visit the breakfast buffet multiple times, and leave. It also shows the backstage processes like food preparation in the kitchen and cleaning duties.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    9 views1 page

    Exercise Buffet Breakfast

    Uploaded by

    Zinan Zhang
    The document outlines the customer journey and service blueprint for a buffet breakfast restaurant. It details the customer's interactions with staff as they enter, are seated, receive beverages, visit the breakfast buffet multiple times, and leave. It also shows the backstage processes like food preparation in the kitchen and cleaning duties.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 1

    Service Blueprinting: Buffet Breakfast Restaurant Design Uniform Tableware Lighting Breakfast Buffet

    Physical Evidence

    Customer

    Customer enters Restaurant

    Customer sits at table

    Receives Beverage

    Goes to Breakfast buffet

    Eats first breakfast plate

    Receives Egg order

    Returns to Breakfast Buffet

    Ask for second beverage

    Eats second breakfast plate

    Leaves Restaurant

    Contact Person

    Visible

    Customer Greeting and Seating

    Takes order for Beverages

    Brings beverage already prepared (Coffee, Tea, Juice)and takes order of a la carte eggs

    Cleans table and brings clean cutlery

    Brings egg order

    Brings beverage

    Says the guest goodbye and cleans table

    Contact Person

    Back Stage

    Kitchen: Receives Kitchen: Receives Kitchen: Kitchen: Kitchen: Order and prepares Kitchen: Refreshes order and prepairs egg Refreshes Refreshes Refreshes special beverage Breakfast Buffet order Breakfast Buffet Breakfast Buffet Breakfast Buffet order

    Kitchen: Refreshes Breakfast Buffet

    Contact Person

    Back Stage

    Stewarding: Cleans tableware and prepares mise en place

    Stewarding: Cleans tableware and prepares mise en place

    Stewarding: Cleans tableware and prepares mise en place

    Stewarding: Cleans tableware and prepares mise en place

    Stewarding: Cleans tableware and prepares mise en place

    Support Process

    Micros System: Room Number Registration and Room Rate Interface

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