Employee Handbook: Preface Chapter 1: Introduction

zallas.
com
Employee Handbook
Table of Contents
PREFACE
CHAPTER 1: INTRODUCTION
Welcome to Zallas!
Who we are and what we do

 The Company
 Mission Statement and Core Values
 About Zallas
 The Teams
 Project Management
 Design
 Development
 Systems Administration
 Admin
Responsibilities and Expectations

 Programmer Job Description
 Designer Job Description
 QA Specialist Job Description
 Project Manager Job Description
Getting Started
 Your Zallas email
 Setting up Skype, enabling call forwarding
 Using zProject
 Timekeeping with OrangeHRM
 Attending webmeetings in GoToMeeting
CHAPTER 2: WORKFLOW AND PROCEDURE
The 4 D Approach – Our approach with projects

 Discovery
 Design
 Development
 Delivery
Work Policies – The Way We Work

 Using zProject for Task Logging and timesheet reports
 Keeping Skype on during shift
 Keeping email correspondence and response time
 Keeping Deadlines
© 2008, Zallas Technologies (www.zallas.com). All rights reserved. Confidential. Do not copy, quote, publish or distribute.
This page was created using NitroPDF trial software.
To purchase, go to http://www.nitropdf.com/
zallas.com
CHAPTER 3: TOOLS
General Tools
 zProject
 zCRM
 GoToMeeting / Dimdim
 Skype
 Camtasia
 Zallas Intranet
 Zallas Wiki
 Microsoft Outlook
Design Tools
 Axure RP
 Photoshop CS
 Flash
 3d Studio Max
 Illustrator
CHAPTER 4: General Company Policies
Personnel Policy and Objectives
General Employment Policies

 Staff Recruitment Policy
 Criteria for Hiring
 Processing of applications
 Orientation
Terms and Conditions of Employment

 Work Periods
 Regular Work Hours
 Overtime Work
 Suspension of work due to emergency situations
 Break Time
 Use of Zallas Technologies’ Name and Resources
 Benefits
 Employee Record Update
 Confidentiality
 Conflict of Interest
 Code of Conduct - Computer, Internet and Email
Appendix A: Terminologies
Appendix B: Coding Conventions
Appendix C: The QA Process
zallas.com
PREFACE
This PERSONNEL HANDBOOK (“Handbook”) of Zallas Technologies provides the employment policies, employee
programs and benefits, standard procedures and code of conduct of Zallas Technologies. This handbook is being adopted
with a view of promoting harmonious relations between the management and employees of Zallas Technologies, which is
the key to creating a working environment that is conducive to the attainment of the goals of the Company as well as the
goals of the employees within the organization. This Handbook was developed with the belief that each employee, owing to
his/her inherent positive nature, is capable of conducting himself in acceptable and upright manner.
The provisions of this Handbook shall constitute rules and regulations to which all Zallas Technologies employees,
regardless of employment classification, must adhere to. Compliance by all employees with the provisions of this handbook
is expected and is a requisite for advancement in the Zallas organization. The contents of this Handbook shall constitute an
integral part of all Zallas employment contracts.
Zallas Technologies reserves the right to add new rules, procedures or standards, amend, repeal or supplement
this Handbook or any part thereof, as the circumstances may warrant.
All employees are required to sufficiently acquaint themselves with the contents of this Handbook. A member of
“controlled” Handbook will be made available at the Zallas Human Resource Department. Employees may have access to
them during regular working hours.
Zallas Technologies’ employees shall refrain from releasing copies or disclosing the contents of this Handbook to
other organizations or individuals outside Zallas without the express authorization of the management.
zallas.com
CHAPTER 1: INTRODUCTION
Welcome to ZALLAS!
On behalf of everyone in the team - welcome! We are delighted to have you on board. Inside this handbook you'll
find the information you need to transition into the team and to your new work environment.
This handbook explains what we are all about, our workflow and procedures, the tools we use, and the policies
and procedures that will be followed by every personnel in the team in order to become highly productive and be the best
in what we do.
If you have questions that are not answered in this handbook, or you need to clarify something, don't hesitate to
ask your team leader (or any of our HR Admin personnel, for related inquiries).
Mission Statement and Core Values
At Zallas, we work to help people and businesses realize their full potential. This is our mission. Everything we do
reflects this mission and the values that make it possible.
 Success: We are not successful until we help the client reach their goals;
 Clarity: We strive to achieve a clear understanding of their needs;
 Perseverance: We remain focused and navigate through the unexpected until the job is done;
 Flexibility: We are flexible to quickly and creatively adapt to the client’s individual needs as their
challenges change;
 Quality: We seek quality solutions which ensure that the client will always experience a high degree of
satisfaction;
 Empowerment: We are focused on giving our clients the tools they need to manage their business, make
changes and reduce their total cost of ownership;
 Innovation: We have a passion of finding new ways to deliver better solutions for the client, which bears
the fruit of constantly improved services and products.
zallas.com
The Company
About Zallas
Zallas Technologies is a US based website design and software development company with strong presence in IT
industry and cutting edge business driven approach. Throughout the years we have gained unmatched experience in
various business and technical domains. Our credibility and accountability ensures quality, professional and rapid project
accomplishment of any size - from small websites to complex software systems.
As a complete web solution company we deliver full range of world class internet services for business growth:
from individual components i.e. logos and domain names, to all-inclusive packages i.e. web site design, marketing, search
engine placement, hosting, custom applications development, brand recognition, online trust seals, e-commerce and
advanced business solutions.
Our expertise in strategy, design and technology allows us to create business solutions that excite and inspire, are
easy to navigate, and enable businesses to strengthen their competitive advantage. With increased conversion and
retention, they provide companies with opportunities to increase revenues and enhance productivity.
The Teams
Project Management Team
The project management team takes care of overlooking the execution of project plans, ensuring that the proper
project management processes are observed: from analyzing projects, proposing solutions, producing prototypes, realizing
the solution and then delivery to the client. They also handle client relations and handling of resources.
Design Team
The Design team is responsible for creating designs based on consultation with the team and the project
requirements outlined from business objectives set by the client.
Development Team
The Development team is responsible for the development of web solutions in all aspects, from the front-end to
back-end building. They also make sure the product is delivered properly and promptly to the client.
Systems Administration Team
The Systems Administration team is responsible for the management, maintenance and ensuring 100% uptimes of
internal systems, servers and databases. They also handle all system access permissions, user groups and user accounts.
Admin Team
The Admin team is responsible for delivering support to all teams with regards to operations and maintenance,
including Human Resources management and Accounting.
zallas.com
Responsibilities and Expectations

Programmer Job Description
Programmers work as a team to take on the Development phase of a project, i.e., to perform coding, testing, and
troubleshooting assignments using the appropriate software as prescribed by design specifications. The programmer must
have prior experience in software development, strong analytical and technical ability, and excellent verbal and written
communication skills that allow for good teamwork.
 The programmer will work with the team to analyze a module's design specifications. A programmer may
be assigned to be the main architect who will be in charge of a project's main system design and
architecture.
 The programmer codes, tests, and troubleshoots programs using the appropriate software within the
allotted time for development. He/she must follow all standards, conventions and procedures of
development. The programmer will regularly submit progress reports of their assigned projects and other
tasks.
 The programmer will perform additional corrective measures to fix bugs and other errors on modules
he/she has developed based on the quality assessment report of the QA Specialist.
 The programmer should have written and verbal communication skills that will allow for coordination
between development personnel and QA Specialists. He/she will also do work for the documentation of
projects, the writing of user manuals, and other such technical writing work.
 The programmer will maintain confidentiality with regard to the information being processed, stored or
accessed.
The programmer must be willing to work flexible hours in response to needs of the systems being developed.
Designer Job Description
Web designers are responsible for the layout, visual appearance and usability of a website. Using a combination of
graphic design skills and technical knowledge of how web pages are created, the work involves:
 producing a design that will be attractive to the target user, has a logical navigation system and has all the
features required;
 deciding on how images and other material will be digitally optimized and presented for the web;
 ensuring that material on the web site is accessible to all groups including those with disabilities;
 testing the site for functionality in different browsers and at different resolutions;
 The Designer will maintain confidentiality with regard to the information being processed, stored or
accessed.
zallas.com
Designers should be able to listen closely to the client and create pages that reflect what the client is looking for.
They also need to be flexible because they may be called upon to change their designs. Since Web sites are constantly
updated to remain current, a designer has to be able to work well under the pressure of tight deadlines and changing
demands.
QA Specialist Job Description
The main focus of the Quality Assessment Specialist will be to exhaustively test projects to identify bugs and errors,
ensure all specification requirements are met, and to produce and maintain documentation for such projects. Therefore
he/she is expected to have an eye for detail, good analytical abilities, and patience when going through the process. He/she
will ensure that all projects, fixes and content changes adhere to quality standards and processes.
 The QA Specialist must have complete understanding of established coding conventions, quality standards
procedures, and the design specifications of the project at hand. He/she must work in conjunction with
Development and QA management throughout the development process to ensure that these standards
are followed strictly.
 The QA Specialist should have written and verbal communication skills that will allow for coordination
between development personnel and other QA Specialists. He/she must also be able to do Technical
Writing work for the documentation of projects.
 The QA Specialist will analyze the performance of programs, track reported bugs, as well as manually look
for un-reported bugs. He/She will then submit them into our development team repository for correction.
He/he will also document programming problems and resolutions for future reference.
 The QA Specialist will maintain confidentiality with regard to the information being processed, stored or
accessed.
The QA Specialist must be willing to work flexible hours, including evenings and weekends, in response to needs of
the systems being developed.
SEO Specialist Job Description
 The SEO Specialist should have Excellent English skills (writing/speaking) that will allow for coordination
between development personnel and other SEO Specialists
 Must take the initiative to develop and maintain strong SEO knowledge related to the most popular search
engines (Google, Yahoo, MSN)
 Must take the initiative to research and apply, as well as share to his teammates, especially newly discovered,
SEO knowledge tips and tricks that by doing so would enhance his team’s knowledge and performance
 Study and learn required and necessary tools that are established company standards in doing SEO work
 Must enhance and train his ability to bring the websites/pages to the top 10 search results based on the given
keyword.
 The SEO Specialist will maintain confidentiality with regard to the information being processed, stored or
accessed.
SEO Content Writer Job Description
 Must take the initiative to research all articles and or clients that are assigned to him prior to writing
zallas.com
 Must have a strong grasp about SEO tips and tricks in relation to writing articles
 Must be adept with all related technologies in support of SEO projects
 Experience on making articles in support of online reputation management a plus
 Must research and study on how processes on online reputation management is being practiced on the net
 The SEO Specialist will maintain confidentiality with regard to the information being processed, stored or
accessed.
Lead Generator Job Description
 Must develop and maintain strong English communication skills

 The Primary duty is to take initiative in generating strong leads for new business.
 Must maintain and record processes established to document while doing lead generation
 For the accounts associate (GNC/WIC), the primary duty is to make sure those clients profiles and records are
updated through phone calls and follow ups.
 Must take initiative in learning and documenting new tasks as assigned by immediate superiors
 Maintain confidentiality with regard to the information being processed, stored, or accessed.
Getting Started
Zallas Email - Using the Webmail
All employees are provided with their own email accounts in the company domain upon employment. Electronic
mail is one of our primary means of communication. Through it we receive important company notices, assigned tasks,
instructions and files. Therefore it is the responsibility of every employee to keep themselves updated with new mail, and
to respond in a timely matter (within 24 hours, maximum).
To access your mail with a browser, simply navigate to

http://www.zallas.com/webmail and use the user name
and password provided by the company’s system
administrator.
Upon logging on, the

Inbox view (below) is
zallas.com
displayed. Drafts, Sent, Junk and Trash
The webmail has all the basic

functionalities of a mail client,
such as reading mail,
composing new mail, and
sending files through
attachments.
The Webmail also features an address book to

manage contacts.
Using Microsoft Outlook to manage mail
1. To send and receive email with your Zallas account using Outlook, you need to add it in the Outlook mail accounts. On
the main menu, go to Tools, then select Account Settings.
zallas.com
2. In the Account Settings window, click on new to add a

new account.
3. In the next window, tick the checkbox at

“Manually configure server settings or
additional server types”, then click Next.
4. In the following window, supply the

necessary information:
-Under User Information, fill in your name

and email.
-Under Server Information, select POP3 for

Account type, for Incoming Mail Server type
mail.zallas.com, and for Outgoing Mail
Server (SMTP) use mail.zallas.com.
-Under Logon Information, use the access

credentials provided by the system
administrator for your Zallas mail.
After filling up the form, click Next, and

Outlook shall now connect to the Zallas mail
server to add your account.
5. When you have successfully

added your account, click on
Finish, and close the Account
Settings window. Outlook will
begin to retrieve your mail from
the Zallas mail server, which you
can start to read afterwards.
zallas.com
Outlook Requirement
All employees are required to set their Signatures on their emails.
Message text should be in this format: Font color should be a black, Font should be Tahoma, Font size 10. As such, also please do not
put stationary/backgrounds on your emails. It should be like this white plain background.
FName MI LName
Position/Title
Zallas Technologies
: +1 (312) xxx-xxx
: kathy@zallas.com
: zallas_kathy
Vision. Focus. Action.

_______________________________________________
CONFIDENTIALITY CAUTION AND DISCLAIMER
This message is intended only for the use of the individual(s) or entity(ies) to which it is addressed and contains information that is legally privileged
and confidential. If you are not the intended recipient, or the person responsible for delivering the message to the intended recipient, you are hereby
notified that any dissemination, distribution or copying of this communication is strictly prohibited. All unintended recipients are obliged to delete this
message and destroy any printed copies.
How to set up Skype
zallas.com
Setting up Skype
Skype is a desktop application that allows users to make telephone calls over the Internet and has all the basic
features of other popular instant messaging applications.
Starting Skype
You can download the application installer from http://www.skype.com/. After installation, you can start the program and
log in using the Skype name and password provided by the system administrator.
This is the Skype

Welcome window, where
you can sign in.
This is the Skype main window. You

can choose a contact to start
talking, or select the Conversations
Tab to view previous conversations.
zallas.com
Adding Contacts
After logging in, you may add

contacts by clicking on the
button and typing your contact’s
Skype name in the Add Contact
window. When you find your contact,
select them from the list and click
Add Contact at the bottom.
Calling Someone on Skype
Click on the Contacts tab on

the left side of the Skype window to display your list of contacts. Select the person you wish to call (you will see their details
in the main window), and then click on the button located just below your contact’s photo. You should hear ringing. When
the other party answers, you may proceed as in a normal telephone call. To hang up, click the red End call button. Skype-to-
Skype calls are free, but calls to phones require Skype credits.
Note: You must have a microphone and speaker (headset is recommended) to participate in calls.
Answering Calls
If someone is calling you, you will hear the sound of a telephone ringing and a floating call window will appear on
your screen. Click on “Answer” to accept the call or “Reject” to decline it. As soon as you decide to answer a call, a two-way
voice conversation will begin and the duration of the call will be visible. Either party can end the call at any time by clicking
the red “Hang up” button.
This call window will

appear on your screen
when someone is calling
you.
Setting Up Call Forwarding
zallas.com
This important feature allows your Skype contacts to get in touch with you even if you are signed out of Skype, by
forwarding calls to your mobile phone. This requires Skype credits to use, which was already provided.
To start, on the menu go to Tools -> Options

then click on the Calls button in the Options
window. From there select Call Forwarding.
At the Call Forwarding window, tick the box

that says “Forward calls when I’m not on
Skype”. Then in the box below, type in your
mobile number. When that’s done, just click
on the Save button at the bottom of the
screen.
Complete instructions on how to use and configure Skype can be found at http://www.skype.com/help/guides/.
Using zProject
Zallas uses zProject, a web-based project management tool, to manage resources and
track progress on projects. Here, employees can update their progress on assigned
tasks, which may come from different projects.
To update your assigned tasks, open your browser to

http://zallas.com/internal/zproject/ and log in using the credentials provided by the
system administrator.
When you log in, you will be directed to your ToDo page.
Under the Tasks tab, you will find all the tasks assigned to
you, the projects that they belong to, the progress of the
task, the start and estimated finish date and duration. To
make updates on a task, you must view the task by
clicking on the task’s name.
zallas.com
The View Task page displays the task’s details and its task
logs. To make a new log, click on the New Log tab on the
top of the list (or the New Log button at the bottom-right
of the page) to switch tabs to the New Log form, and here
you can put in the details of your task log such as the
summary, description, hours worked, task progress and
more. Once done with supplying the details, just hit the
Update Task button on the lower right part of the form.
After making a successful task log, the new log will be added in the list of Task Logs. You may repeat the process
for future efforts to push the task to completion.
zallas.com
Generating Timesheets
To generate timesheets, click on

the Report tab of the navigation
bar on top of the page.
Then on the next page click on

the Time Sheets tab to view your
timesheet.
zallas.com
You can use the filter on the left side of the timesheet to set the desired date period to display. Then you Export the current
timesheet by clicking on the Export as Excel File button, and you will have the option to open or save the file to your computer.
Timekeeping with OrangeHRM
OrangeHRM is the web application used to keep track of each employee’s daily time records, much like an online
bandi clock. To begin its use, direct your browser to http://hrm.zallas.com and use the credentials provided by the system
administrator to log in.
zallas.com
To punch in, click on the Time tab in the main
navigation bar, and you will be directed to the
Punch In/Out page. The page automatically sets
the time and date to the current Central Standard
Time and Date setting. Just hit the In button at the
bottom of the form to make the log.
Punching out is done in just the same manner: log

in to the OrangeHRM page, click on the Time tab
and this time hit the Out button at the bottom of
the form.
Setting up GoToMeeting
GoToMeeting is a remote meeting and desktop sharing software, enabling users to meet with each other via the
Internet. To participate in web meetings, you will need Internet Explorer 6 or Firefox 2 (or newer versions of these
browsers), Javascript or Java enabled, broadband Internet connection, microphone and speakers (a headset is
recommended) and installation of the GoToMeeting software.
To download the application, direct your browser to

http://www.gotomeeting.com and click on the Join A Meeting
button on the left hand side of the home page. Wait a few
seconds while GoToMeeting downloads automatically. Then click
"Yes" or "Always" to accept the security credentials and follow the
prompts for further instructions.
zallas.com
If you are asked to enter a meeting ID, that means the software was
installed successfully. You do not need to enter a meeting ID yet, so
just select Cancel for now.
To join a meeting, open the email or instant message that contains

the meeting invitation. Open the link provided in the invitation.
The Attendee Control Panel and GoToMeeting Viewer Window will
appear and you will be entered into the meeting. To leave the
meeting, simply close the Attendee Control Panel.
CHAPTER 2: WORKFLOW AND PROCEDURE
The 4 D Approach – Our approach with projects

Zallas Technologies utilizes a well-defined process for managing projects and developing applications. This process
is simple, flexible and easily-adapted to fit the specifications of any project.
Discovery
Discovery is the process of fleshing out your business needs. We ask a lot of thorough questions during this
process to help us gain a clear understanding of what the client’s strategies, objectives and goals are.
Design
Design is the process of developing the conceptual and physical design for the client’s project. It can be compared
to a blueprint of a building. This may include a prototype, list of software specifications, statement of work or a project
plan.
Development
Development is where the "blue print" is used and the plans take shape. We put together a solid execution
strategy to make sure the project plan becomes a reality.
zallas.com
Delivery
Delivery is the last and perhaps the most important part of the project. At this point, all the hard work starts to pay
off. We will implement and install the components that are needed to run the solution, as well as train the staff to ensure
the successful launch of the project. We also provide maintenance and troubleshooting as may be warranted.
Work Policies - The Way We Work
Task Logging and Timesheet reports
With Zallas, our clients can rest assured that every single move and or progress to their project is being monitored
and followed through – every single step of the way. This is made possible by zProject. It is the link to where a client may
touch base to their projects from developing to its actual launching.
All personnel are required to update their progress on each task using zProject, and to submit summaries of these
logs as required by the Accounting department, the HR department, and your team leader.
Keeping Skype on during shift
We treat each moment as treasures, thus we make sure that we constantly communicate through Skype. We could
be reached by our clients in an instant!
All personnel are required to be online with Skype and to have a headset and microphone ready anytime to
receive Skype calls. Each must also make sure that the audio input and output are optimal - acceptable mic volume and no
background noise. You may also use Skype to notify other personnel if you’re on break. Call forwarding must be set up in
case your Internet connection is compromised and you can’t be contacted through Skype.
Attending Meetings
Meetings may be announced via an email notice, or by Skype, and participants must be provided the details of the
meeting such as the invitation link or code, the meeting software of choice, and the time of the meeting (Staff shall
acknowledge receipt of these details). Staff shall do their best to express readiness to join the meeting at least 30 minutes
before the appointed time, and to ensure that they are capable of participating the meeting without problems in internet
connection and audio input/output (microphone and speakers are properly set up, no distracting background noise or
feedback).
Keeping email correspondence and response time
With Zallas, we believe that time is the essence in our industry and missing a single message or email from clients
and colleagues are the least thing that we would want to happen – We know, we have to be there to answer queries and to
enlighten confusion.
We implement and practice that any incoming emails should be acknowledged and/ or answered right away (at
least within 24 hours).
Keeping Deadlines
zallas.com
Zallas Technologies believes that “word of mouth” is the best way to reach more people. That is why we make sure
that in each project dealings that we do, we keep our promises – we keep the deadlines
CHAPTER 3: TOOLS
General Tools
zProject
zProject is the company’s proprietary web-based project management tool that Zallas uses to manage resources
and track progress on projects. Here you can view your current tasks on all projects, update your progress on these tasks,
and generate timesheets based on your task logs. Users may log in at http://zallas.com/internal/zproject/
zCRM
zCRM is the customer relationship management software that easily adapts to any business environment by
offering a more flexible, cost-effective alternative than proprietary applications. The zCRM architecture will allow us to
more easily customize and integrate customer-facing business processes in order to build and maintain more profitable
relationships.
GoToMeeting / Dimdim
GoToMeeting and Dimdim are web-hosted remote meeting and desktop sharing services primarily used by Zallas
personnel to hold online meetings. All that one needs is an Internet connection, a Java-enabled browser and a mic and
speaker set to join in the conversation.
Skype
Skype is a desktop application that allows users to make telephone calls over the Internet and has all the basic
features of other popular instant messaging applications, making it one of the primary applications used for communicating
with other personnel and clients alike. All personnel are provided Skype credits to enable call forwarding to their mobile
phones and for calling mobile phones or landlines.
Camtasia
Camtasia is a screencasting program published by TechSmith. The program finds excellent use in capturing
recordings of prototype demos and tutorials.
Zallas Intranet
The Zallas Intranet serves as a virtual bulletin board for all zallas personnel plus more. Users can view each other's
profiles and blogs, send messages to each other, participate in team discussions, view company processes, policies and
standards, announcements and events, and participate in polls. Users may log in at http://intranet2.zallas.com
Zallas Wiki
zallas.com
The Zallas Wiki serves as a database of project documentations that users are free to add or modify pages, links
and files. In this way, all personnel are updated on the latest information on all projects. The Zallas Wiki is located at
http://zallas.pbwiki.com
Microsoft Outlook
Outlook is a personal information manager from Microsoft. Although mainly used as an e-mail client, it also
includes a Calendar, Task Manager, Contact Manager and note taking capabilities.
Design Tools
Axure RP
Axure RP Pro is a
dedicated tool for
prototyping web sites
and web applications,
similar to Visio. With
Axure, you can drag
and drop widgets onto
a grid, generate
prototypes in a format
that behaves like real
web pages, (i.e. you
can interact with
forms and pages can
scroll), simulate rich
interactivity by
showing and hiding
layers, and
automatically generate
user interface
specifications.
Photoshop
Adobe Photoshop, or simply

Photoshop, is a widely used
graphics generation and image
editing program developed and
published by Adobe Systems. It
provides a large library of effects,
filters and layers.
zallas.com
Illustrator
Adobe Illustrator is an industry-

standard vector-based illustration
software used for print,
multimedia, and online graphics.
Some features include: a complete
set of drawing tools, on-screen
drawing and EPS-file formatting.
Flash
Flash is commonly used to create

animation and various web page
components, to integrate video into
web pages, and more recently, to
develop rich Internet applications.
zallas.com
Autodesk 3DS Max
Autodesk 3ds Max,

formerly 3D Studio MAX, is
a modeling, animation and
rendering package
developed by Autodesk
Media and Entertainment.
It has strong modeling
capabilities, a
flexible plugin architecture
and a long heritage on the
Microsoft Windows
platform. It is mostly used
by video game developers,
TV commercial studios and
architectural visualization
studios.
CHAPTER 4: General Company Policies

PERSONNEL POLICY AND OBJECTIVES
GENERAL EMPLOYMENT POLICIES

Employee Requirements
New employees at Zallas are required to accomplish, submit and or update the following:
1. Professional Looking Picture for Employee Files
2. Expertise Pages for HR records and Sales and Marketing records
3. Certifications list for HR records and Sales and Marketing records
4. OrangeHRM profiles such as addresses, contact numbers and details that change from time to time.
Staff Recruitment Policy
Equal Opportunity Employment - The Company makes every effort to employ the most able employees available
and to properly place them so as to utilize their maximum potential. An individual’s employment in the Company, including
all subsequent changes in work assignment shall be determined solely by the individual’s ability to perform the job without
regard to sex, status, race, creed, national origin, religion, or political beliefs. Equal Employment Opportunity is given
emphasis by the Company to promote just and fair consideration to all employees. Any employee including managers who
are involved in discriminatory practices will be subject to disciplinary action.
zallas.com
Harassment Policy - Zallas intends to provide a virtual work environment that is pleasant, comfortable, and free from
intimidation and hostility. Harassment of any sort - verbal, physical, sexual, visual - will not be tolerated. Sexual harassment may
include unwelcome sexual advances, requests for sexual favors, or any other physical contact of a sexual nature that prevents
an individual from working. Employees and managers are responsible for maintaining an environment that is free of
harassment.
Criteria for Hiring
Internal Opportunity - It is the Company’s practice to provide preference for its qualified employees to apply for
vacant job positions or openings prior to resorting to external hiring, provided that the internal applicant is available. Only
in instances when no one in the Company is qualified or interested that the job is offered to outsiders.
Orientation
New Employee Orientation is conducted on the employee’s first day at work. This is scheduled and conducted by
the HR personnel.
TERMS AND CONDITIONS OF EMPLOYMENT

Work Periods
Regular Work Hours
Regular workdays shall be from Monday to Friday. A regular workday shall consist of eight (8) hours of work or at
least 40 hours in a week.
In general, staff is required to report for work either
 For night shift - 8:00 AM to 5:00 PM*
 For half-half shift - 6:00 AM to 10 AM and 6:00 PM to 10:00 PM*
*Central Standard Time, United States of America.
Please take note that since we follow US time. We are to follow it and adjust to it since we need to be around at
the start of US business hours to make sure that we are available for our clients.
Attendance and Punctuality
Employees are required to be accessible on the company’s preferred IM (Skype) and to promptly answer all chat
and phone communication during their shift. Consistent and predictable attendance of the employee is vital to Company
operations in order to meet production schedule and output, as well as meet customer requirements. When unexpected
circumstances occur, employees are expected to notify their immediate superiors of their absence, tardiness, or intent to
go on leave or under time as soon as possible. This gives the superior an opportunity to plan for coverage for critical
operations and provide products and services to its customers on schedule.
zallas.com
Thus, and employee who does not follow the work schedule as assigned to him by immediate superior shall be
subject to disciplinary actions, sanction of which shall be determined by the immediate superior.
ZALLAS Procedure for Monitoring Work Hours
In order to ensure the accurate and honest reporting of hours worked by each employee and to better monitor the
whereabouts of staffs during agreed working hours, the following shall be observed:
 ALL staff/consultants are required to register the time they logged for work using OrangeCRM HR.
 It is also required of everyone to make task logs in zProject for each project where work is tendered.
Overtime work
We do not pay and we do not encourage overtime. An employee who goes out of his way to give his best , which
results to exemplary performance will instead be given a bonus, at the discretion and recommendation of his immediate
superior.
Suspension of work due to emergencies
If after the commencement of a workday an employee is unable to continue rendering services for causes beyond
his/her control and cannot ascertain resuming work within the day, he/she must, at all times, inform the immediate
supervisor of the delay and its causes.
This action is also needed when there is a need to go for an undertime. A staff who, after logging into the system
has to leave and attend to other matters during work hours agreed for any justifiable reason other than official business,
whether or not will come back to the system to work, must inform and obtain the approval of his/her immediate supervisor
or Project Managers. Undertime shall be allowed only on exceptional cases and for justifiable reasons.
Work hours will be computed the same, unless he/she is willing to cover the hours by working extra on other days
or carryover of working hours.
Philppine Holidays
Holy
Wednesday Wednesday, April 08, 2009
Holy Thursday Thursday, April 09, 2009
Good Friday Friday, April 10, 2009
All Saints Day Sunday, November 01, 2009
Monday, November 02,

All Souls Day 2009
Christmas Eve
Thursday, December 24,
zallas.com
2009
Christmas Day Friday, December 25, 2009
Thursday, December 31,

New Year’s Eve 2009
New Year’s Day Thursday, January 01, 2009
No regular work hours will be required to be observed, but everyone must be on call during the entire break. Do not forget to
set your Skype accounts on call forwarding modes to your mobiles. Failure to do this will be given a memo for violation of a
company policy.
The list is to enable employees to celebrate these very important holidays with their families. The no work – no pay policy , will
apply.
Moving forward, annual holiday schedule list for the succeeding years, keeping the dates movable in accordance to when the
holiday falls.
Break Time
An allotted time of 60 minutes per work shift of 8 hours is observed generally, taken at the time prescribed by an
HR officer or the staff’s project manager when his/her shift schedule is determined. This break time may not be taken at a
different time unless his/her project manager has been informed and has given express permission. During the break, an
employee shall still remain online via Skype and must indicate when he/she is not available to answer, i. e. away from
keyboard, as normal during work hours.
Resignations
Resignations
Employees who will to leave the employ of Zallas Technologies are required to observe at least a two week period
notice so that proper turnover can be done, as well as allow the Human Resources ample time to find your replacement.
Failure to observe this notice period shall result to automatic forfeiture of terminal pay.
Once the resignation of an employee is accepted, he shall be considered to have severed his employer-employee
relationship with the company. He is still bound to observe the terms of his employment contract, while in the process of doing
turnover and clearance procedures. As is required under the Labor Code, the employee must at least 2 weeks notice, to allow
his employer ample time to find his or her replacement, and violation of which may hold the employee liable for damages. The
said notice may however be shortened or waived, if the employer finds a suitable replacement on an earlier date.
Should a regular employee, whose resignation has already been accepted, wishes to return to his post, may only do so by
applying as a new employee. His terminal pay shall be paid to him, effective on the date of the effectivity of his resignation, as is
confirmed by his superior.
As such an employee is required to fill up his exit interview form, as well as commence getting his employee clearance
signed before he will receive his terminal pay. Failure to observe this policy shall also result to forfeiture of terminal pay.
zallas.com
Copy of the exit interview form and clearance form can be found at the Zallas Workspace HR.
Payroll Policies
Employees and contractors shall receive their salary at least five (5) to ten (10) business days from the time of the
submission of the complete and properly accomplished timesheets. Deadlines for the submission of weekly timesheets are
Friday EOD, and the day after last working day of the month for monthly timesheets. Remittances are done via Xoom.
Billing for internet connection must be submitted together with the monthly timesheet.
Benefits
HMO
At the end of the employees six month tenure at Zallas, he becomes entitled to HMO coverage. Should the
employee resign, he must surrender his HMO ID before his clearance will be cleared by HR.
Use of Zallas Technologies’ Name and Resources
You are responsible for exercising good judgment regarding appropriate use of the company’s name and resources
in accordance with Zallas policies, standards, and guidelines; these may not be used for any unlawful or prohibited purpose.
Employee Record Update
All employees are responsible for updating their information in the employee records.
Confidentiality
Zallas considers its confidential and proprietary information, including the confidential and proprietary information
of our customers, to be one of its most valuable assets. As a result, employees must carefully protect and must not disclose
to any third party all confidential and proprietary information belonging to Zallas or its customers. Such protected
information includes, but is not limited to, the following: matters of a technical nature, such as computer software, product
sources, product research and designs; and matters of a business nature, such as customer lists, customer contact
information, associate information, on-site program and support materials, candidate and recruit lists and information,
personnel information, placement information, pricing lists, training programs, contracts, sales reports, sales, financial and
marketing data, systems, forms, methods, procedures, and analyses, and any other proprietary information, whether
communicated orally or in documentary, computerized or other tangible form, concerning Zallas or its customers’
operations and business. Employees should ensure that any resources containing confidential or proprietary information
are secure from malicious third party software (spyware, viruses, etc.) or anyone who may have access to their work
terminals. Employees are required to keep this information within the company unless otherwise specified. The release of
such information is prohibited while rendering services to Zallas or anytime thereafter.
Conflict of Interest
Employees must not engage in any activities or communications with clients or employees that are a conflict of
interest, or where the employee or his next of kin stands to benefit financially or materially. Accepting payments, favors, or
gifts from clients is strictly prohibited.
zallas.com
The company will not permit any employee to take an outside job with a company in the same or related business
as the company, or which is in any way a competitor of the company. Employees are not permitted to work for any client of
the company outside of the regular working hours.
IT POLICY
Code of Conduct-Computer, Internet and Email
Zallas provides and maintain digital electronic communications facilities and services including email and
company’s intranet to consultants for the benefit of the company.
 Staff/consultants shall not use such facilities or services for anything that are :
 Is illegal
 Is contrary to the interest of the company
 May offend or disrupt others
 Is unauthorized.
Staff shall compose emails in a professional manner and shall not use offensive, derogatory or unprofessional
language or incorporate attachments which have some content. Staff shall also take reasonable steps to deter others from
sending those emails which may contain such words or attachments.
 Offensive words or files (pornographic images)
 Threatening or derogatory words
 Undesirable words/content
 Chain mails, hoax virus and the like
Staff who receives any such mail should promptly advise the postmaster or network manager by email so
appropriate action can be taken to prevent any repeat messages entering the email system.
Disciplinary Action and Termination of Employment
Employees who fail to follow established company policies shall receive appropriate disciplinary actions. Such
disciplinary sanction may range from verbal warnings to termination of employment. A memo shall be served for each
instance that an offense is committed, which will be attached to the employee’s personal files.
Your Manager or any employee has the right to file a complaint for any those listed, and other analogous
instances. When a complaint or report is sent, HR will conduct an investigation to determine the truthfulness of the claim.
HR will conduct an administrative hearing when necessary.
Below is the list of offenses subject to disciplinary action and their corresponding sanctions:
Offenses subject to Disciplinary Action First Offense Second Offense Third Offense
zallas.com
1 Poor Job Performance Stern Warning Suspension Termination
2 Low Productivity Stern Warning Suspension Termination
3 Refusal to follow instructions Stern Warning Suspension Termination
4 Habitual Tardiness Stern Warning Suspension Termination
5 Excessive Absences from Work Stern Warning Suspension Termination
6 Violating Company Rules Stern Warning Suspension Termination
7 Preventing coworkers from doing their jobs Stern Warning Suspension Termination
8 Insubordination Stern Warning Suspension Termination
9 Harassing coworkers Stern Warning Suspension Termination
10 Disrupting the work environment Stern Warning Suspension Termination
11 Dishonesty Suspension Termination
12 Revealing company trade secrets Termination
Conviction of a felony or a crime involving
13 moral turpitude Termination
ACKNOWLEDGEMENT OF HANDBOOK
I acknowledge that I have received a copy of Zallas Employee Handbook. I further agree that if there’s any policy or
provision in this handbook that I do not understand, I will seek clarification to my immediate superior and/or the Human
Resource department.
I understand that this handbook states policies and benefit/privileges that are in effect at the time of publication. I
also understand that these policies and benefits are continually evaluated and may be amended, modified and terminated
at any time.
With my acknowledgement is my commitment to abide by the rules and regulations of the company as outlined in
this handbook. I am also aware of the company’s sanction should I violate any of the rules and regulations.
__________________________
Signature of Employee
__________________________
Name of Employee
__________________________
Date
__________________________
Position
zallas.com
Appendix A: Terminologies
Appendix B: Coding Conventions
Appendix C: The QA Process

Employee Handbook: Preface Chapter 1: Introduction

Uploaded by

Document Information

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Employee Handbook: Preface Chapter 1: Introduction

Uploaded by

Copyright:

Available Formats

zallas.

Who we are and what we do

Responsibilities and Expectations

CHAPTER 2: WORKFLOW AND PROCEDURE

The 4 D Approach – Our approach with projects

Work Policies – The Way We Work

CHAPTER 4: General Company Policies

Personnel Policy and Objectives

General Employment Policies

Terms and Conditions of Employment

Mission Statement and Core Values

 Clarity: We strive to achieve a clear understanding of their needs;

Systems Administration Team

Responsibilities and Expectations

Designer Job Description

QA Specialist Job Description

SEO Specialist Job Description

SEO Content Writer Job Description

Lead Generator Job Description

 Must develop and maintain strong English communication skills

To access your mail with a browser, simply navigate to

Upon logging on, the

The webmail has all the basic

The Webmail also features an address book to

Using Microsoft Outlook to manage mail

2. In the Account Settings window, click on new to add a

3. In the next window, tick the checkbox at

4. In the following window, supply the

-Under User Information, fill in your name

-Under Server Information, select POP3 for

-Under Logon Information, use the access

After filling up the form, click Next, and

server to add your account.

5. When you have successfully

All employees are required to set their Signatures on their emails.

Vision. Focus. Action.

CONFIDENTIALITY CAUTION AND DISCLAIMER

How to set up Skype

This is the Skype

This is the Skype main window. You

After logging in, you may add

Calling Someone on Skype

Click on the Contacts tab on

This call window will

Setting Up Call Forwarding

To start, on the menu go to Tools -> Options

At the Call Forwarding window, tick the box

To update your assigned tasks, open your browser to

To generate timesheets, click on

Then on the next page click on

Timekeeping with OrangeHRM

Punching out is done in just the same manner: log

To download the application, direct your browser to

To join a meeting, open the email or instant message that contains

CHAPTER 2: WORKFLOW AND PROCEDURE

The 4 D Approach – Our approach with projects

Work Policies - The Way We Work

Task Logging and Timesheet reports

Keeping Skype on during shift

Keeping email correspondence and response time

Adobe Photoshop, or simply

Adobe Illustrator is an industry-

Flash is commonly used to create