www.epgroves.

com Mexico, MO 65265

E. Paige Groves

Cell: 573-473-2392 epgroves@owls.williamwoods.edu

SummaryStrong analytical and interpersonal skills: ability to analyze and interpret information in multiple perspectives. Proficient in creating, designing and maintaining website designs. Excellent written and verbal communication skills. Wellorganized, dedicated, creative individual with outstanding work ethic.

EducationWilliam Woods University, Anticipated Graduation Date May 2014 Bachelor of Science Management Information Systems Minor Graphic Design SoftwareMicrosoft: Word, Excel, PowerPoint, Project, SharePoint, and Expressions Web 3; Ecometry; Jenzabar; Filebound; Adobe: Photoshop and Illustrator; Google SketchUP; eGain Mail and others. Major ProjectsEntrepreneurship Business Plan: Developed complete business plan for a potential Bar & Grill. Networking & Telecommunications: Presented possible solutions for wireless connectivity on campus to the University IT department. Business Communications Project: Created a business proposal that offered businesses small group consulting. Alpha Chi Omega Website: Created and maintained the Delta Chi chapter website 2012-2013 Food Bank Database: Developed and designed accessible database for daily use in a food bank employing 15 employees and 20+ families. Website Development: Created a website using MS Expressions Web for the 2012 Callaway County Fair.

Work ExperienceCustomer Care SpecialistBrookstone Customer Call Center: Mexico, MO (November 2012 Present)

Processes Brookstone telephone sales orders, while including source codes and entering catalog requests into Direct Marketing system and website. Resolves customer issues by creating unique solutions as well as following Brookstones service guidelines to effectively resolve customer issues and save the sale, such as offering gift cards to ensure customer satisfaction. Human Resources Office AssistantWilliam Woods University: Fulton, MO (August 2008 Present)

Trusted to enter confidential information into database. Transfers adjunct faculty files to electronic database-required extreme attention to detail and mastery of universitys new electronic Filebound system. Completed project ahead of schedule. Develops spreadsheets and compiled research as needed under the direction of the payroll director. University Logo Store AssistantWilliam Woods University Logo Store: Fulton, MO (May 2010 December 2012)

Provided superb customer service to students, parents, alumni, employees and guests. Consistently set sales records during alumni and recruitment events. Sales, receiving of merchandise, pricing, stocking and refreshing shelves and displays.

Sales Specialist
B&B Movie Theatres: Fulton, MO (October 2011 May 2013)

Demonstrated exceptional cashier skills, drawer balancing, and reconciling of receipts.

Leadership ActivitiesSWAT, Student Website Advancement Team: William Woods University (April 2013 Present) Member of Usability team Tested and redesigned current sites to increase the ease of use and efficiency. Member of the Web Design team Created, designed and maintained websites for multiple clients meeting their needs. Alpha Chi Omega Sorority, Delta Chi Chapter: William Woods University (August 2010 December 2013) 2012-2013: Website Coordinator http://www.axodeltachichapter.com/ 2012-2013: Public Relations Chair 2010-2011: Out of the House Coordinator Up til Dawn, Executive Board Member: William Woods University (August 2010 May 2012) 2010-2011: Public Relations Chairpersons 2011-2012: Co-Assistant Director

Community ServiceAlpha Chi Omega Helped CARD-V raise $1000+ yearly for awareness against Domestic Violence (August 2010
May 2013)

Honors and AccomplishmentsAwarded Bush Scholarship and LEAD (Leading, Educating, Achieving and Developing) Scholarship: WWU 2010-2014

E. Paige Groves
www.epgroves.com Mexico, MO 65265 Cell: 573-473-2392 epgroves@owls.williamwoods.edu

ReferencesDr. Linda Davis Academic Advisor & MIS Professor William Woods University One University Ave Fulton, MO 65251 573-592-4382 Linda.Davis@williamwoods.edu B. Murphy Tetley MIS Professor William Woods University One University Ave Fulton, MO 65251 573-592-4242 Murphy.Tetley@williamwoods.edu Rhonda Thomas Payroll Director William Woods University One University Ave. Fulton, MO 65251 573-592-1103 Rhonda.Thomas@williamwoods.edu Gwynne LaRue Manager of Logo Store William Woods University One University Ave. Fulton, MO 65251 573-592-1142 Gwynne.Larue@williamwoods.edu