QUALITY OBJECTIVES

DepartmentDepartmental Quality Objective arameter !"r #ea$urement%re&uency "! Data C"llecti"nTar'etSalesAchieve sales targetsPlanned Vs ActualOnce in every quarterAs assigned in the KRAsProcurement & Logistics (Domestic & International Procure materials !ithin the agreed time"ommitted delivery time Vs Actual delivery timeOnce in every month #or all deliveriesAs assigned in the KRAs Accounts Receiva$leRecovery o# %ayments #rom the customersDSO (Day Sales Outstanding Once in every month&'( daysSu%%ortAchieve and sustain customer satis#action"ustomer Satis#action Inde) * RatingOnce in every month+,( -Internal I. In#rastructure /anagementProvide high u%time #or the users0%time o# equi%mentOnce in every month+1( -Recruitment.imely hiring o# com%etent resources2rom the date o# recei%t o# /an%o!er Requisition 2orm (/R2 Once in every quarterAs assigned in the KRAs3uman Resource0%grade the s4ill levels o# em%loyees5o6 o# training hours %er em%loyee.!ice in every year7( 8 9: hours %er em%loyeeAchieve and sustain em%loyee satis#action;m%loyee Satis#action Level * RatingOnce in every year,: 8 ,(-Administration

On time %ayment o# utilities & service $illsDue date Vs Actual dateOnce in every month<ithin due date (( 8 7: days grace %eriod Provide high u%time #or the o##ice0%time o# o##ice equi%ment * servicesOnce in every quarter+1(-