Name: Lam Kiu Fung (13) Class: 5T

A Complaint Letter
Dear Sir, I am riting to !omplain a"out t#e le$el o% ser$i!e an& !leanliness at t#e Sil$er S!reen Cinema' I ent to t#e !inema an& #at #appene& t#ere &isappointe& me' First, at t#e ti!(et !ounter, t#e )ueue as It too( me a long time to get m* ti!(et' as onl* one !ler( selling ti!(ets "ut s#e p#one at t#e same time' T#e ot#er !ler(s "ut t#e* ere !#atting, not or(ing' $er* long' An& t#ere as on t#e ere near"*

Se!on&, #ile I as at!#ing t#e %ilm in t#e !inema, t#ere ere some people smo(ing' T#e* &i& not (no t#at smo(ing in !inemas is illegal, un#ealt#* an& &angerous' Smo(ing ma* !ause %ire $er* easil*' +esi&es, some people ere tal(ing on t#eir mo"ile p#ones' T#is &istur"e& t#e ot#er people #o !oul& not !on!entrate on t#e %ilm as a result' T#e strange t#ing as t#at no sta%% at t#e !inema e$er stoppe& t#e people %rom smo(ing or tal(ing on t#eir mo"ile p#ones &uring t#e mo$ie' T#ir&, t#e toilets in t#e !inema ere $er* &irt* an& smell*' It as "e!ause t#ere as ru""is# an& ater on t#e %loor' ,ne toilet &oor as "ro(en an& one toilet as out o% or&er' -#at is more, no !leaners !ame to !lean t#e toilets' Finall*, I #ope *ou ill impro$e t#e le$el o% ser$i!e an& !leanliness at t#e Sil$er S!reen Cinema' .ours %ait#%ull*, +' C#an'