Kelley Coleman

Objective Utilize fifteen years of experience in mortgage industry within the title company at Bank of America. Experience Bank of America Saint Louis, Missouri Officer, Operations Team Lead

April 2013- Present

Recruit new vendors to National Title Platform and Internal Fulfillment Partners Research and manage extensive documenting processes and training Manage relationships with key vendors to ensure consistent service

Bank of America Saint Louis, Missouri Officer, Vendor Administrator

March 2011- April 2013

Responsible for monitoring outsourced title and recording orders Responsible for handling all escalations from internal and external customers Retrieved reports, created scorecards, and review r eporting

Bank of America Saint Louis, Missouri Vendor Manager Admin I

September 2010- March 2011

Managed relationships with recording and deed preparation vendors Managed conference calls and scorecards Researched defects from the vendors

Bank of America Saint Louis, Missouri Title Coordinator

August 2005- September 2010

Placed title orders with title vendors Set up files, reviewed documents for eligibility for processing Crossed trained as a documentation analyst

Education Fontbonne University Clayton, Missouri Expected May 2014 Bachelor of Arts in Organizational Studies and Corporate Communications

Skills Highly motivated and self-directed Valuable team player Excellent leadership and decision-making skills Strong interpersonal skills support building and maintaining relationships