Ruby Willis

8414 67
th
Armor St, Fort Benning, GA 31905 615-971-8540 ruby_yon@hotmail.com

Objective To obtain a position that allows me to utilize my impressive management and leadership
skills with room for continued development.
Experience SFPP Senior Account Rep
State Farm, Murfreesboro, TN
July 2007 October 2008
Work as a liaison between State Farm agent offices, policyholders, and departments to
resolve account issues. Set up and manage new and existing SFPP accounts. Determine
customer needs and explain billing notices, verbally or in writing. Demonstrate a working
knowledge of processes, policy types, standards, and codes as it relates to billing.
Perform routine and complex maintenance of SFPP accounts. Review and handle
insurance policy changes and transfers. Use judgment, reasoning, and critical thinking to
assist customers.
Service Manager
Wells Fargo Bank, Fairbanks, AK
November 2005 February 2007
Managed the teller services function to ensure prompt and efficient transaction
processing and the generation of sales through quality referrals. Create, train and coach
a successful service and referral team. Ensure compliance with audit and operational
regulations and guidelines. Licensed by the State of Alaska to sell payment protection
and credit life insurance. Licensed and bonded notary public.
Store Manager
Wells Fargo Bank, Nome, AK
August 2004 November 2005
Develop and administer budget, business development goals and objectives, staffing
models, schedules and performance standards. Create, train, and coach a successful
sales team through the development of staff as a competitive advantage. Responsible
for effective staff salary administration. Licensed by the State of Alaska to sell payment
protection and credit life insurance. Licensed and bonded notary public.
Personal Banker
Wells Fargo Bank, Nome, AK
January 2004 August 2004
Manage customer portfolio, service relationships, and cross-sell all products and services.
Sell retail banking products and services to customers and prospects. Build relationships
and provide expert financial advice and great service. Licensed by the State of Alaska
to sell payment protection and credit life insurance. Licensed and bonded notary
public.

Management Trainee
Wells Fargo Bank, Anchorage, AK
July 2003 January 2004
Perform a variety of job assignments to develop key skills and gain a working knowledge
of the duties of a Store Manager. Licensed by the State of Alaska to sell payment


Ruby Willis
8414 67
th
Armor St, Fort Benning, GA 31905 615-971-8540 ruby_yon@hotmail.com

protection and credit life insurance. Licensed and bonded notary public

Service Manager
Wells Fargo Bank, Kotzebue, AK
July 2002 July 2003
Managed the teller services function to ensure prompt and efficient transaction
processing and the generation of sales through quality referrals. Create, train and coach
a successful service and referral team. Ensure compliance with audit and operational
regulations and guidelines.

Teller
Wells Fargo Bank, Kotzebue, AK
February 2002 July 2002
Process customer transactions within established guidelines. Identify and make sales
referrals, recommend alternate channels, cross-sell bank services and products for Wells
Fargo partners, provide excellent customer service. Duties included safe deposit,
merchant/vault, ATM processing, bonds and coupons, foreign currency and night drop.

Education Bachelors of Business Administration
American Military University, Charles Town, WV
July 2014
GPA: 3.78, Member of Delta Mu Delta International Honor Society in Business
Bachelors of Business Management
University of Alaska, Fairbanks, AK
Incomplete
Pursued a Bachelor of Business Management. Took courses in Business Law, Economics,
Accounting, Mathematics and Statistics. Student member of the American Society for
Quality and member of the UAF Accounting Club.

References References are available on request.