Sheila Theresa Brooks

sheilatscott07@yahoo.com
Skills Education Proficient in Windows Professional; all aspects of office procedures: event planning and arts and crafts. Fisher College Anticipated Bachelors Degree in Business Management 2014 Sanford Brown College of Boston Associates Degree in Business Management Cambridge College Coursework in Psychology Career Learning Resource Bookkeeping, Microsoft Office and QuickBooks

Work History

Management Internship May 2013-June 2013

TJX Corporation

Roxbury, MA

Learning the management side of the retail business Cash office management office shipping and receiving Frontline department How to maintain the flow of the merchandise Customer Service August 2010- Present TJX Corporation Roxbury, MA

Partnered with customers to select shoes that satisfied requirements, including durability, style and value. Redesigned shoe stock system to streamline and improve efficiency. Trained and supervised team of three to effectively stock, market, organize and display shoes. Assisted customers with returns and gift cards, rewards cards In training for coordinators position Office Manager June 2011-December 2011 Timothy Baptist Church Roxbury, MA

Gather and organize information needed to make recommendations for summer program programs. Obtain information from a variety of sources to compile reports to management. Create and maintain tracking systems/spreadsheets, set up files, etc. Compile data from systems, analyzes/summarizes information and prepares reports and spreadsheets Identify improvements on productivity, makes recommendations and implements changes upon approval.

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Enumerator April 2010-August 2010 households for conducting interviews. U. S. Census Bureau Roxbury, MA

Planned work by reviewing assignment area to determine organization of neighborhoods and locate Conducted interviews with residents in assigned areas by following stringent guidelines and confidentiality

laws. Explained the purpose of the census interview, answered residents' questions elicited information following a script, and recorded census data on forms. Assessed quality control levels on selected addresses, determined which samples passed or failed, and maintained records for quality control verification. Complied with accuracy standards while maintaining high production rates. Maintained records of hours worked, units produced, miles driven, quality control results, and expenses incurred in the performance of duties. Met daily with supervisor to review and submit work, and receive additional instructions. Case Manager/Outreach Worker July 2007-May 2009 Vinfen Corporation Brighton, MA

Ensured physical and financial goals were met. Provided banking, shopping and transportation services to disabled challenged clients. Facilitated meetings to promote life activity, health maintenance and wellness. Advocated for clients rights including medical care, competency, and independent decision making.

References available upon request