NICHOLE LAND

Rockville, MD 20851 nichole_land@yahoo.com

EDUCATION
Bachelor of Arts, Communication University of Maryland, College Park (UMCP) GPA: 3.21/ 4.00 Associate of Arts, General Studies Associate of Applied Science, Computer Applications Montgomery College (MC) GPA: 3.40/ 4.00; Dean List Expected: May 2014 College Park, MD January 2010 May 2006 Rockville, MD

EXPERIENCE
MRIS Rockville, MD Events, Education, and Marketing Intern Jun. 2013- Jul. 2013 Assisted the events and education group with communication and tracking for all events, training, and road shows Created web-based email marketing campaigns through Publicaster. Created marketing promotions for event tradeshows Created tradeshow overviews that detailed all event activities, goals, objectives, and budget. Assisted in tradeshow events, assisting in promoting and selling of company products. Participated in tradeshow brainstorming and creating tradeshow themes Created training schedules for MRIS monthly classroom trainings, updated training website and monitored training enrollments Answered customers inquiry through MRIS training email inbox Assisted with miscellaneous administrative task, calling customers encouraging participation in MRIS focus groups, placing orders, and shipping and receiving Customer Support Center Coordinator Nov. 2010 Jun. 2012 Provided telephone customer service catering to real estate agents in the Washington, DC metropolitan area Performed helpdesk and technical support Promoted to Customer Support Center Coordinator due to excellent written communication and attention to detail Real Estate Association and Board Verifier Verified and updated database for support center Processed new member applications by faxing and scanning Operated front desk reception area Nov. 2009 Nov. 2010

WESTAT Telephone Research Center (TRC) Excel Data Processor Extracted data from Microsoft Access database Input information for research studies into Excel spreadsheets Maintained new and returning employee spreadsheets Prepared hiring forms, filing, and faxing Research and Data Entry Specialist

Rockville, MD Apr. 2008 Oct. 2008

Jun. 2006 Dec. 2007

Performed data entry and internet research in the medical field Supervised, corrected and updated work as a quality control specialist

SKILLS
Experienced with iMac and Adobe Creative Suite CS6, Photoshop, Illustrator, InDesign, Dreamweaver Proficient use of Windows XP 7, Internet Explorer, Outlet Express 2010, Word, Excel and Power Point Experience with social media network Facebook

AWARDS AND HONORS

Phi Theta Kappa, MC Outstanding Writing in the Disciplines Recipient Theater, MC Deans List, MC 2009 Dr. Harry Harden Jr. Academic Award, MC Jun. 2006 Jan. 2008 May 2011 Sep. 2004 Sep. Jun. 2006