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Presentation On Make My Trip by Ashutosh Kumar Singh LPU
Presentation On Make My Trip by Ashutosh Kumar Singh LPU
INDUSTRY: FOUNDED:
FOUNDERS: Deep Kalra, Sachin Bhatia, Keyur Joshi, Rajesh Magow HEADQUARTERS: Gurgaon, Haryana, India WEBSITE: www.MakeMyTrip.com
Business model
Created a network of offices in New Delhi,
Mumbai, and New York to tap the NRI and international market. Appointed different franchise partner in USA, UK, Australia and in India.
Operation
Sales team consist of three division Internet sales Corporate sales General sales No individual sales target, MMT sets a
daily target for the entire team.
Entities of MMT
It has two separate entities MMT India MMT Inc. USA Due to cost labour advantage MMT India
provide call center facilities to MMT INC>
Revenue Generation
90% of the revenue generated from the
USA operation . 8% from India. 2% from Australia.
Customer segmentation
International traveler (Inbound &Outbound) and
the domestic traveler ( NRI/VFR) Branding Positioning: Lowest air fare provider Target:
Metro males Age group 24-44 years Married Monthly income: over Rs. 30,000 Internet savvy Used to transactions over the internet
Competitors of MakeMyTrip
Yatra.com Travelguru.com Cleartrip.com
Offerings
Money Back Guarantee Visa-Kingfisher Offer Indias lowest fares
The Ad campaign
Focused on lowest airfare guarantee The big claim if you find a lower airfare, we
pay the difference Budget:
Rs. 30 million 40% on TV 30% on internet 5% on outdoor 5%on print 20% on public relations and other marketing acts.
Media Selection
TV NDTV, CNBC etc. Internet Outdoors outside Air-ports Mobiles M-Khoj.
Communication strategy
Convenience of 24/7 service Reliability Competitive pricing
Distribution of service
Role of intermediaries; Franchising ( whole
set up of co. itself) Distribution of service internationally : they are transporting new location by helping through air travel.
Classification of service
Based on degree of customer involvement:
Information processing Classification based on service tangibility: Highly intangible Based on skills and expertise required: Professional service Based on business orientation : Commercial organization
Information proceesing
Option Select plan Pay the price for plan Tickets arrives
Consumption value
Functional value : fulfilling the urgent need
of the customer. Social values: Status symbol Epistemetic value : To gain knowledge
: Suggestions :
1. Some customers complain about Makemytrip not
giving the complete terms of ticket (baggage allowed, flexibility to change date of travel or cancel the ticket) before booking the ticket. Some complain about false promises before booking the ticket. Refunds to credit cards are sometimes delayed. It is believed that calls to customer care in case of booked tickets is low priority in call queues compared to calls to buy tickets. There is undue delay in getting service in case of getting help on already booked ticket.
2. 3. 4. 5.