Business Etiquette

Prerna Thakur 13P100

Agenda
Business

Etiquette Greeting Grooming Listening Skills Documentation Business Communication Email Writing

Business Etiquette

The customs or rules governing behavior regarded as correct or acceptable in social or official life A conventional but unwritten code of practice followed by members of any certain professions or groups Important for

Image building Quality Relationships Day to day execution Internal and External Perception

Greeting
Firm

handshake while greetings Introduce yourself and companions Dont skip titles of people during introduction Be humble Greet according to the culture of the host

Grooming
Dress

according to occasion No shabby clothes For ladies, dont put on heavy make up and too much of jewelry

Listening Skills
Listening

skills form an important part of business etiquette Pay attention during meetings and discussions Acknowledge what others are saying Dont interrupt while others are speaking

Documentation
Do

document all the points while attending a meeting Note down any new ideas Carry the documentation in relevant meetings

Business Communication
Be

active on all modes of communication

Online Offline TVC Media

Ensure

that the communication is effective Dont make it one-way Ensure three-way handshake

Email Writing
Ensure

proper subject and body Keep the bcc and cc contacts intact Proper format should be followed Dont forget attachments Dont use short forms

THANK YOU!