ISO Handbook

0092010
20092010
HANDBOOK
I N T E R N AT I O N A L S T U D E N T
Published by the International Students Office Advocacy and Support Services

University.
The International Student Handbook is compiled and edited by the
International Students Office, Advocacy and Support Services, Concordia
International Students Office Concordia University Room H 653 1455 De Maisonneuve Blvd.West Montreal (Quebec) H3G 1M8 Fax: (514) 848-3599 Email: iso@alcor.concordia.ca Telephone: (514) 848-2424 ext. 3515 Internet: http://supportservices.concordia.ca/iso
The International Student Handbook is produced by the ISO. Please note that we have made every reasonable effort to obtain complete and accurate information from dependable sources.The information contained in this handbook is to be used as a resource only and therefore the user of the guide must assume the entire risk of the results and performance from the information provided. It is the responsibility of the reader to fully research each organization before committing himself or herself. All rights reserved. Any reproduction in whole or in part without the permission is prohibited.
Design | Concordia Marketing Communications | P100227
MISSION STATEMENT
The International Students Office is a member of Advocacy and Support Services and is devoted to the interest of international students at Concordia University.
To this end, the International Students Office:
Provides direct services and programmes which promote and support the academic, personal growth, and development of international students; Encourages the academic and administrative units of Concordia University to provide services that meet the needs of international students, improve the quality of their experience, and protect their well being; Maintains good relations with external and government agencies to promote and defend the interests of international students.
International Student Handbook 2009-2010
International Students Office Staff

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The staff of the International Students Office (from left to right) Top Row: Anna Nigoghosian, Claire Beaudreault, Brenda Brisson, Nadeem Butt, Delfine Lambert, Jenny Calder, Kelly Collins, Raja Bhattacharya. Front Row: Benoit Fontaine, Mohammed Farooq Shaikh (graduated international student) & Maria Fernanda Itza Somarriba (graduated international student)
Welcome to Concordia University
Dear International Student,
Welcome to Concordia University and to Montreal!
The International Student Handbook contains a wealth of information to help you with various academic and non-academic aspects of studying at Concordia University. It offers a comprehensive overview of available resources as well as useful tips which should help as you settle into life in Montreal. We encourage you to read it through completely, and keep it handy for future reference.
Please note that the official University academic rules and regulations are published in the Concordia University Calendars. You will need to refer to them, especially with reference to evaluation, the grading system, the Grade Point Average (GPA), and examinations.
The International Students Office is available to each of the approximately 4,400 international students at Concordia. YOU are the reason were here. No matter what your concerns are: academic, personal, financial, or immigration matters, we are dedicated to making your stay here a positive and successful one. Every question you have is important, so please do not hesitate to come in and get the information or support that you need. For a more detailed list of the range of services the International Students Office provides, please refer to the following section.
and Montreal, Quebec!
We wish you an extremely pleasant and rewarding experience at Concordia University.
The Staff of the International Students Office
INTERNATIONAL STUDENTS OFFICE (ISO) Concordia University 1455 De Maisonneuve Blvd. West Hall Building, 6th floor, Room 653 Montreal, Quebec Canada H3G 1M8 Telephone: (514) 848-2424 ext. 3515 Fax: (514) 848-3599 E-mail: iso@alcor.concordia.ca
ISO Web Page: http://supportservices.concordia.ca/iso Concordia Web Page: http://www.concordia.ca
Table of Contents
Users Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10 Concordia Web Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11 MyConcordia Web Portal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11 Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11 Information Desk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11 Campus Maps and Location Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12 The International Students Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14 ISO Staff . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14 ISO Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15 ISO Letters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16 Commissioner of Oaths . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16 The ISO Waiting Room . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16 Getting Settled in Montreal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17 Housing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17 Home/Tenant Insurance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19 Telephone and Fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19 Consumer Savvy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20 Money and Banking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21 Transportation in Montreal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23 Post Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24 Shopping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25 Driving in Quebec . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29 Getting Settled at Concordia University . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30 Registering for Courses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30 Obtaining Your Student ID Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30 Getting a University Email Account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31 Reserving a Locker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31 Changing Your Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31 Immigration Documents To Concordia . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32 Health Insurance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32 Paying Your Tuition Fees . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37 Buying Your Books . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39
Table of Contents
Academic Survival . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40 New Student Programme . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41 Student Success Program Centre . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41 Classroom Tips for International Students . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41 Study Skills . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42 Improving Your English . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43 Study Skills Workshop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43 Worried about Failing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44 Plagiarism and Cheating
GPA = Grade Point Average . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45 Summer Sessions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45 Writing Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45 Tutorial Registry & Tutors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46 Office of the Registrar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47 Libraries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49 Personal Counselling Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49 Student Learning Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49 Services For International Students . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50 Health Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50 Access Centre for Students with Disabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51 Ombuds Office (Complaints Department) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51 Office of Rights and Responsibilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51 Student Advocate Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52 Career Resource Centre . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52 Career and Placement Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52 Concordia International . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52 Concordia Multi-Faith Chaplaincy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52 Instructional and Information Technology Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53 Recreation and Athletics Facilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54 Travel Agency / International Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54 Financial Aid and Awards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54 The Concordia Shuffle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55 Alumni Relations and Concordia Mentor Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55 Toastmaster International . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56 Q2 Ally Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56 Student Groups / Associations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56
Arts and Science Federation of Associations (ASFA)
Commerce and Administration Student Association (CASA) . . . . . . . . . . . . . . . . . . . . . . . .57 Commerce Graduate Student Association (CGSA) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57 Concordia Student Union (CSU) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57 Engineering and Computer Science (ECA) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57 Fine Arts Student Alliance (FASA) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
Table of Contents
Graduate Student Association (GSA) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57 International / Ethnic Association Council (IEAC) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58 Concordia International Students Association (CISA) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58 Immigration Regulations and Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59 Rules and Regulations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59 General Immigration Responsibilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59 The Renewal Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60 Working in Canada . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61 Income Tax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63 Spouses, Children and Families . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64 Can Your Spouse Work in Canada? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64 Can Your Spouse Study in Quebec? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64 What About Health Insurance Coverage? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64 Schooling for Children . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65 Child Care Centres . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66 Child Tax Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66
Living In Montreal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67 French and English Second Language Courses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67 English Language Courses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67 Leisure and Social Activities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68 Entertainment at Concordia . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69 GLBTQ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70 Montreal Newspapers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70 Travelling in Canada and the United States . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71 Weather Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71 Winter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72 Cultural Adaptation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73 Going Home . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74 Of Interest . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76 Distress Centres . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76 EMERGENCY NUMBER . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76 Hospitals/Clinics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76 Useful References . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77 Useful Websites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78 External Links . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79
Users Guide
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The information in this handbook is presented in the order in which many international students seem to require it after their arrival here. We hope you will find it useful. Every effort has been made to provide current and accurate information. Your comments are always welcome. All prices/costs quoted are subject to change.
MyConcordia Portal
CONCORDIA UNIVERSITY WEB PAGE

www.concordia.ca
MYCONCORDIA WEB PORTAL

www.myconcordia.ca
Students can access their very own personalized Web page! The page will include access to all Personal Student Information and much more. You can customize your web page with information that is of particular importance to you. The MyConcordia portal provides a single entry point to information and services via the web. Explore this portal and discover its potential! Concordia students can access their personal student information on the internet, at the following website: http://www.myconcordia.ca From this site you will be in a position to access any of the following: Class Schedule Registration Your Student Record Code Permanent Status Loans and Bursaries Email Address Change GPA Calculator Undergraduate Exam Schedule Current Course Grades Statement of Account Address Change Select Your locker
SECURITY INFORMATION
SGW: Hall Building, 1st floor, Lobby Telephone: 514-848-3717 LOYOLA: Administration Building, 2nd floor, Room 201 Telephone: 514-848-2424 ext. 3707 http://web2.concordia.ca/Security/index.php
LOST AND FOUND
SGW: Hall Building, Lobby LOYOLA: Administration Building, Room 201 Items that are lost or stolen may be reported to the Security Desk. In case of emergency on campus dial 811.
CONCORDIA INFORMATION DESK

SGW: Hall Building, Lobby
Internet: http://www.concordia.ca Telephone: 514-8483838
Class Cancellations Classroom Locations Event Information
Shuttle Bus Schedule Faculty/Staff Phone Directory General Inquiries
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Campus Maps and Location Guide
Loyola Campus (H4B 1R6)

AD BB BH CC CJ FC HA HB HC JR PA PB PE PG PS 7141 Sherbrooke W. (Administration Building) 3502 Belmore Ave 3500 Belmore Ave (Belmore House) 7141 Sherbrooke W. (Central Building) (DS/DA) Comm. Studies & Journalism Building 7141 Sherbrooke W. (Loyola Chapel / F.C. Smith Auditorium) 7141 Sherbrooke W. (Hingston Hall - A) 7141 Sherbrooke W. (Hingston Hall - B) 7141 Sherbrooke W. (Hingston Hall - C) 7141 Sherbrooke W. (Jesuit Residence) 7200 Sherbrooke W. (Athletics Complex) 7200 Sherbrooke W. (Athletics Boiler Room) 7200 Sherbrooke W. (Athletics Rink) 7200 Sherbrooke W. (Athletics Gym) 7141 Sherbrooke W. (Physical Services Building) PT PY RF SC SH SI SP TA TJ VE VL 7141 Sherbrooke W. (Oscar Peterson Concert Hall) 7141 Sherbrooke W. (Psychology Building) 7141 Sherbrooke W. (Refectory Building) 7141 Sherbrooke W. (Campus Centre) 7141 Sherbrooke St. West (Solar House) 4455 West Broadway (St. Ignatius) 7141 Sherbrooke W. (Richard J. Renaud Science Complex). 7079 Terrebonne 7315 Terrebonne 7141 Sherbrooke W. (Vanier Extension) 7141 Sherbrooke W. (Vanier Library)
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Campus Maps and Location Guide
SGW Campus (H3G 1M8)

B BC 2160 Bishop 1463 Bishop (Bishop Court) CB 1425 Ren-Lvesque W. CI 2149 Mackay CL 1665 Ste. Catherine W. D 2140 Bishop EN 2070 Mackay ER 2155 Guy EV 1515 Ste. Catherine W. FA 2060 Mackay FB 1250 Guy (Faubourg Tower) FG 1616 Ste. Catherine W. FS 1438 Overdale GM 1550 De Maisonneuve W. GN 1185 St. Mathieu H 1455 De Maisonneuve W. (Henry F. Hall Building) K LB 2150 Bishop 1400 De Maisonneuve W. (J.W. McConnell/Library Building) M 2135 Mackay MB 1450 Guy MI 2130 Bishop MU 2170 Bishop OS 1191 de la Montagne P 2020 Mackay PR 2100 Mackay Q 2010 Mackay R 2050 Mackay RR 2040 Mackay S 2145 Mackay SB 1590 Docteur Penfield T 2030 Mackay TD 1410 Guy V 2110 Mackay VA 1395 Ren-Lvesque W. (Visual Arts Building) X 2080 Mackay Z 2090 Mackay
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The International Students Office
Location:
Sir George Williams Campus (SGW) Hall Building, Room 653 1455 De Maisonneuve Blvd. West Montreal, Quebec H3G 1M8
Office Hours:
Monday to Friday 9:00 a.m. 5:00 p.m.

Telephone Number: 514-848-2424 ext. 3515 Fax Number: 514-848-3599 E-mail: iso@alcor.concordia.ca Internet: http://supportservices.concordia.ca/iso
ISO STAFF
All telephone numbers are 514-848-2424 followed by the extension numbers, as follows: Kelly Collins Benoit Fontaine Delfine Lambert Claire Beaudreault Brenda Brisson Jenny Calder Anna Nigoghosian Nadeem Butt Raja Battacharya Manager Administrative Assistant Receptionist Liaison Officer 3514 kcollins@alcor.concordia.ca 5193 bfontain@alcor.concordia.ca 3515 iso@alcor.concordia.ca 3945 claire.beaudreault@concordia.ca
International Student Advisor 3995 brenda.brisson@concordia.ca International Student Advisor 3943 jenny.calder@concordia.ca International Student Advisor 5872 anna.nigoghosian@concordia.ca International Student Advisor 3993 nbutt@alcor.concordia.ca International Student Advisor 3516 rbhattac@alcor.concordia.ca
The International Students Office (ISO) is the main resource centre for international students. Many international students call the ISO their home away from home. We hope that you, too, will become familiar with us and will soon come to feel that it is your home away from home. It is important that you contact us as soon as you arrive on campus. This is the only way you can become familiar with the different services and activities we offer to international students.
Sign-up to the ISO Information Bulletin absolutely essential for you! The ISO will send you important information on a regular basis on the following topics: - important deadlines - immigration reminders - job opportunities ...and much more! This is our way of keeping in touch with all international students. - new regulations - health insurance information - special activities
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It is very easy to sign-up: send an email message to: majordomo@concordia.ca your message should read: subscribe iso your email address on a separate line write: end Your email will be sent to a listserve software which only understands certain commands, such as: subscribe, end; do not write anything else in your email or it will be returned to you. The command end is needed to stop majordomo (software) from processing your signature as bad commands.
ISO SERVICES
As an advocate and a resource centre for all international students, some of the services our office provides are: Immigration Information Sessions for new students Housing Support Group Health Insurance Plan for International Students Advising and Support in the area of Cultural Adaptation and Integration Advising and Support in times of crisis, such as: illness, accident, disaster, or death Assistance with Immigration procedures related to studies, rules, and regulations Assistance with academic and non-academic Issues Information about employment regulations while studying, and after graduation Liaison with sponsoring agencies and governmental sponsors of students (e.g., CBIE, CIDA, WUSC, etc.) Funds release and invitation letters Short-term Emergency Loans Information, Support or Referral, as necessary ISO Information Bulletin ISO Volunteer Program The services of the International Students Office are strictly confidential.
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ISO LETTERS
The ISO will write letters for students upon request. Please allow 5 working days for processing. Listed below are the types of letters usually requested.
1. Funds Release Letters
Some countries or banks require proof that the student is attending school abroad before releasing the necessary funds.
2. Invitation Letters
International students often want to invite their spouse, parents, relatives or friends to visit them in Montreal. The ISO will write a letter confirming their presence at Concordia which the invitee can include in their application to the Canadian Embassy in their country.
3. Letters of Support
Upon request, and where appropriate, the ISO will write letters of support for international students, e.g., Student Request Committee, Readmission Letter (for students in failed standing).
COMMISSIONER FOR OATHS

The service of a Commissioner for Oaths is offered to international students who require a witnessed signature or certified copies relating to immigration document applications* (CAQ, Study Permit, Entry Visa). No more than two copies per document. * The ISO does not provide this service for permanent residency applications.
THE ISO WAITING ROOM

A Friendly Place and Information Centre The International Students Office is a welcoming place for students. Drop by to browse through the interesting reading material / information on the wall and display racks. Check out the posters about events/workshops/trips that are planned, and dont be shy to chat with our staff to find out whats new. We have also setup a few computers with internet access for your benefit. These computers are equipped with scanners as most immigration document applications are now available online and require scanned copies of documents. Please note that you can not print from these computers.
Personal Mail and Faxes
When personal mail or a fax arrives for you in care of the ISO, it is put into the mailbox located in the ISO office, H-653 under the first letter of your family/last name. Your family name should be clearly identified, especially if you carry more than one name in your last
Getting Settled in Montreal
name. Otherwise, we may file it under the wrong letter. Please note that we do not notify you when you receive a fax or letter. You are responsible for checking your own mail. Our fax number is 514-848-3599.
HOUSING
Finding a place to live is the first of many challenges for new students. Since there are very few places available in the on-campus Residence, most new students will have to find rooms or share apartments off campus. Montreal is a popular city so you may have to spend some time looking. Vacancy is lowest the closer you are to Montreals downtown core, we recommend that you look for apartments further away. Apartments closer to the downtown Sir George Williams campus tend to be more expensive, while those nearer to the Loyola campus may be somewhat cheaper, with larger rooms. Dont forget that the Concordia shuttle bus runs between the two campuses during class time, and is free for Concordia students.
In general, the further you are from the heart of downtown, the more likely it is to find an apartment at a relatively lower rent; you will however have to calculate costs in terms of travel time. Of course, if you end up having to take the bus or mtro to school, you will also enjoy the full flavour of living in Montreal.
ISO HOUSING SUPPORT GROUP The ISO offers a Housing Support Group in mid-August and the first week in January. Staffed by international student volunteers, the group will offer practical tips on housing, access to classified ads, newspapers, and maps plus a little human contact and the benefit of their own personal experience. Location and schedule will be available at the ISO.
WHERE TO LOOK FOR ACCOMMODATION Listed below are a few points of reference:
CONCORDIA UNIVERSITY RESIDENCE
Telephone: 514-848-2424 ext. 4758 Internet: http://residence.concordia.ca

CSU OFF-CAMPUS HOUSING AND JOB BANK
SGW: Hall Building, Mezzanine, H 260 Telephone: 514-848-7474 ext. 7935 Internet: http://hojo.csu.qc.ca
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INTERNATIONAL STUDENTS OFFICE
Waiting Room Bulletin Boards: For more detailed information on finding an apartment, and useful tips on where to buy furniture, be sure to pick up a Housing flyer available at the ISO.
NEWSPAPERS
Check the Classified Ads section listed in the daily newspapers. See the Living in Montreal section of the handbook for a list of Montreal newspapers.
HOUSING PROBLEMS If you run into any problems with your landlord regarding the terms of your lease or the condition of your apartment, consult any or all of the following places to be sure of your rights and responsibilities.
CSU OFF-CAMPUS HOUSING AND JOB BANK
SGW Campus, Hall Building, Mezzanine, H 260 Telephone: 514-848-7474 ext. 7935 E-mail: hojo@csu.qc.ca Internet: http://hojo.csu.qc.ca (N.B. They have a referral list if your require more assistance.)
QUEBEC RENTAL BOARD (RGIE DU LOGEMENT)
Telephone: 514-873-2245 Internet: http://www.rdl.gouv.qc.ca

ARNOLD BENNETT HOUSING HOTLINE.
Telephone: 514-488-0412 or 514-990-0190

INTERNATIONAL STUDENTS OFFICE
SGW Campus, Hall Building, Room 653 Telephone: 514-848-2424 ext. 3515
MOVING? Planning to move out of your apartment? Visit HOJO's 'Moving Checklist' available at http://hojo.csu.qc.ca and visit them in person for legal information. Beware that your lease may be renewed if you don't give notice in time and in a particular way.
HOME/TENANT INSURANCE
We recommend that you purchase a home/tenant insurance which covers you against specific dangers to your possessions, in case of theft, fire, smoke or water damage, etc. Home/tenant insurance also includes a legal liability for unintentional property damage to the premises or their contents, for example, accidentally setting the apartment on fire, causing water damage to your neighbours, etc. The cost of home/tenant insurance varies according to the total value of the belongings you wish to insure, as well as other factors such as the location of your apartment. The minimum period of coverage is normally twelve months. Shop around and obtain quotes. Pick up a free home insurance booklet at the HOJO office (H-260). You could also visit the 'Housing Insurance' link on http://hojo.csu.qc.ca for a list of providers online.
TELEPHONE AND FAX

The telephone system is efficient, and information on its use, along with a directory of telephone numbers can be found in the White Pages which is divided into separate sections for residence and business phone numbers. Internet: http://www.canada411.com For merchandising advertisements, consult the Yellow Pages. Internet: http://www.yellowpages.ca
Important telephone numbers
Directory Assistance: dial 411 Operator: dial 0 Emergency: dial 911 Police: dial 514-280-2222
For free local calls
All local calls are free. If you do not have a phone, you can make local phone calls free of charge in the Dean of Students Office (Loyola) AD 121 or at CSU (SGW) H 711.
For long distance calls
Long distance and overseas calls can be very expensive. Verify rates with the long distance operator. There are a number of competing telephone companies such as: AT&T: http://www.att.com Bell Canada: http://www.bell.ca Sprint: http://www.sprint.com Primus: http://www.primus.ca
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Rogers: http://www.rogers.ca All of which offer attractive rates for long-distance calls. Check to see which company is better for you. Until you have decided which long-distance carrier is best for you, you can purchase telephone cards for long-distance calls.
To obtain your own phone
If you decide to have a telephone installed in your room or apartment, there are two major companies in Montreal that offer home phone services, Bell and Vidotron. We recommend that you visit their websites and choose the service that best suits your needs. Please note that these companies services include: internet, wireless and television. They may offer deals when subscribing to multiple services. Bell: www.bell.ca Vidotron: www.videotron.com
For more resources on the different phone companies (including cellular phone providers) you can visit http://hojo.csu.qc.ca and click on the 'Bank/Phone Resources' link. Since the telephone company does not have a credit history in your name, they may ask for a security deposit of $100 to $150. This is a common business practice. If payments have been forthcoming for a period of six months, the security deposit will be reimbursed with interest. If you live on campus, Residence has a hall or floor telephone which all students share. For convenience and privacy, some students choose to have a private line or share one with their roommate. Should you get a private line, however, you are responsible for all the phone bills.
Fax Service
You can send faxes for a small fee at the CSU (Concordia Student Union) in the Hall Building, Room 711. To receive faxes from overseas, have them sent in your name c/o the International Students Office at (514) 8483599. They will be filed in the ISO student mailbox under the first letter of your last / family name.
BE CONSUMER SAVVY
Internet: http://strategis.ic.gc.ca This Web page offers access to a comprehensive business and consumer site. It is maintained by Industry Canada and is brimming with valuable data and information. Consult the databases before making those big decisions. You will find access to a wealth of consumer information on practically everything. For example, by completing a simple questionnaire you can find out such things as how vulnerable you are to consumer fraud; download the Consumer Handbook; gain access to the Canadian Consumer Information Gateway! Find important tips, questions and advice for consumers all in one place!
MONEY AND BANKING

One of the first things you should do after you arrive in Canada is to open a bank account. It is unwise to carry, or to keep, large amounts of cash in your living quarters or on your person.
BANKING IN CANADA
Choosing a Bank
Consider convenience. Most banks have main offices and branches located throughout Montreal. In order to open an account, some banks may require that you live in the vicinity. Close To SGW Campus
HSBC Bank Canada
Close To Loyola Campus

Royal Bank of Canada
2313 St Catherine West, Suite 121 Telephone: 514 390-5270 Internet: http://www.hsbc.ca/
Royal Bank of Canada
26 Westminster Avenue North Montreal West Telephone: 514-874-3451

Bank of Montreal
2157 Guy St. Telephone: 514-874-8966 Internet: http://www.royalbank.com

Bank of Montreal
101 Westminster Avenue North Montreal West Telephone: 514-877-9043

CIBC
1205 St-Catherine St. West (corner Drummond) Telephone: 514-877-6850 Internet: http://www.bmo.ca/
CIBC (Canadian Imperial Bank of Commerce)
7355 Sherbrooke St. West (corner Westmore) Telephone: 514-481-7007
Banque Laurentienne
1006 Sherbrooke St. West (near Metcalfe) Telephone: 514-288-5999 Internet: https://www.cibc.com/
Banque Laurentienne
6640 Somerled Telephone: 514-522-1846
1981 McGill College, 16th floor Telephone: 514-522-1846 Internet: https://www.laurentianbank.ca/

Banque TD (Toronto-Dominion)
1601 Ste. Catherine West (corner Guy), Telephone: 514-289-1536 Internet: http://www.td.com/
Opening A Bank Account
Go to the New Accounts department. A bank employee will explain the different types of accounts and the costs and services of each type of account. It is a good idea to check with several banks to determine which bank offers the best account for your needs. Many students open both chequing and savings accounts. In most banks, it is possible to open a bank account by showing your passport, your Concordia letter of admission or I.D. card, your Quebec Acceptance Certificate, and Study Permit. You will also be asked to show a copy of your apartment lease as proof of residency in Montreal.
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TYPES OF BANK ACCOUNTS

IMPORTANT: Never send cash through the mail. Chequing Accounts
These accounts are a way to keep your money safe while still maintaining easy access to it. Reasons for having a chequing account are: Cheques are an easy way to pay bills / rent, especially by mail. A cancelled cheque (i.e. a cashed cheque), which is returned to you in your monthly statement, serves as a receipt proof that you have made a payment. Monthly statements of your expenditures and a monthly notation of your bank balance provide a record and a review of your expenditures.
Savings Accounts
If you bring enough money for the entire term, or a good portion of the money you will require, you probably should put most of it in a savings account. A savings account earns interest, and withdrawals can be made regularly to cover your immediate living expenses. You can withdraw the money in cash, or, especially for large amounts, in the form of a bank cheque. If you have a savings and a chequing account in the same bank, you can transfer funds from your savings account to your chequing account with your bank card.
Bank Machines
An automated bank machine (or ABM) is another way to withdraw cash, make deposits, and pay certain bills, such as telephone and electricity bills. In order to use a bank machine, you must apply for a bank card or Interac card from the bank which administers your account. Internet: http://interac.ca
Currency The basic unit of Canadian currency is based on the dollar system. Each coin has its value in cents marked on one side (1 cent = 1/100 dollar) .
Name Written
Value Dollar
Value
cent nickel dime quarter loonie twoonie
$ .01 $ .05 $ .10 $ .25 $1.00 $2.00
1/100 dollar 1/20 dollar 1/10 dollar 1/4 dollar one dollar two dollars
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Paper currency is found in units of $5, $10, $20, $50, $100, and larger bills, and is clearly marked in numerals and words, both in English and French. Each denomination has a distinctive colour to aid with identification. Keep in mind that some establishments do not accept $50 and $100 bills.
Currency Exchange Any financial banking institution or foreign exchange bureau, and there are many to choose from around Concordia, will exchange currency. We recommend that you ask what administrative fees are charged. Some establishments will charge a fixed fee, whereas others will charge a percentage regardless of the amount being exchanged. Shop and Compare!
The Bank of Canada website offers an excellent reference in determining exchange rates: Internet: http://www.bankofcanada.ca The Universal Currency Converter allows you to perform foreign exchange rate calculations on the Internet. Consult the following site: Internet: http://xe.net/ucc
TRANSPORTATION IN MONTREAL
Public Transportation Montreal is served by a bus and mtro system. A trip on this system currently costs $2.75 one way. If you take a transfer when you start on your trip, you will be able to continue and transfer from the metro to the bus and vice versa.
Students between the ages of 18 to 25 can travel on the public transit network with a reduced fare personalized OPUS card. If you qualify you will be eligible to pay the reduced fare of $37.00 monthly. Regular cost is $68.50. For detailed information, eligibility requirements, list of required documents and reduced fare request forms, please consult the following website: http://www.carteopus.info/en/main_nav/etudiant/
If you do not qualify for the reduced fare pass a monthly pass will cost $68.50, a weekly pass is $20.00, and 6 tickets costs $12.75. (All prices are subject to change). Note that you must use the exact change, your pass, ticket or transfer. Tickets and passes may be purchased at all mtro stations and other designated stores, including the University bookstores on both campuses. For information, call: STM-INFO (514-786-4636) Internet: http://www.stm.info/
Taxis
As a regular means of transportation, taxis can be expensive. Taxis are easily found on any major street, simply raise your hand to hail a cab. The price is indicated on meters located up front beside the driver.
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Shuttle Bus Service
For the benefit of Concordia University students, faculty and staff, free shuttle buses run between SGW and Loyola campuses from early in the morning until late at night. Generally, they run every 20 minutes, and during the busy period, as often as every 10 minutes. During exam periods and summertime, they run less frequently and stop around 4:30 p.m. You will find shuttle bus schedules posted on the window in front of the Hall Building at SGW, as well as near the bus stop at Loyola (in front of Loyola Chapel). For a quick reference to the schedule go to the following website: http://www.concordia.ca/info/students/shuttlebus.php
NOTE: When boarding the shuttle, you may be asked to show your student I.D. card. New
students should show their admission letter if they have not yet received their I.D. card.
POST OFFICE
The government postal system in Canada is efficient. Stamps for letters inside Canada cost
$0.54 (plus G.S.T.), while stamps for overseas are $1.65 (plus G.S.T.) and United States $0.98 (All prices are subject to change). Stamps can be bought at University bookstores
on both campuses.
Canada Post Offices offer a variety of services from sending letter mail, priority courier, sending parcels to distant places to making money orders. For further information consult the Canada Post website at: http://www.canadapost.ca/ Canada Post Offices are located throughout Montreal and are open Monday to Friday, from 8:00 a.m. until 5:45 p.m. Many corner stores also sell stamps.
Postal outlets near the SGW campus are:
Uniprix Pharmacy Guy-Concordia metro station (entrance on Guy and De Maisonneuve) Ogilvys 1307 Ste. Catherine Street West Pharmaprix 1500 Ste. Catherine Street West Canada Post Office 1974 Ste. Catherine Street West (corner Fort) 1250 University Street (south of Ste. Catherine Street)
Courier Services There are a number of courier services in Montreal which can be used for the speedy handling of important documents. One of these is FEDEX (Federal Express). The main office is located at: 1 Place Ville Marie, Suite 11027, Boutique Level. Call 1-800-463-3339 for more information. Internet: http://www.fedex.com/ Canada Post Office also provides courier service for your important documents. Please refer to the previous section entitled Post Office for further details.
SHOPPING
For many of you, this may be the first time away from home and your first experience at managing money. New students often report that in the first few months they tend to overspend. After a period of financial stress, students try to reduce their expenses by establishing a budget. Major expenses (apart from tuition and books) include housing, food, clothing, transportation and leisure activities.
To keep expenses at a minimum shop at used furniture / clothing outlets. You can search the web for a wide variety of used furniture and other household items.
Good buys can be found in the classified sections of Montreal newspapers and of course those published on campus: The Link, The Concordian, Concordia Franais. Be sure to check out the campus bulletin boards. Pick up a copy of the ISO Housing flyer for a list of second hand furniture and clothing outlets.
Budgeting Plan your finances so that your lifestyle matches your resources. It is impossible to concentrate on school if you are hungry or worried about the rent. Many first-year students find themselves spending too much on restaurants instead of cooking, and too much on long-distance calls because they are homesick. This can lead to financial difficulties.
Having financial problems? Talk to us at the ISO.

Before the situation gets critical, come talk to an advisor at the ISO. We will help you look at some alternate solutions to your problem.
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FOOD Always check the signs to see what is on special! Shop at the large supermarkets for general supplies. For fruit and vegetables, specialty stores offer the best prices. There are three basic ways of feeding yourself in restaurants, in cafeterias, or by cooking for yourself. Although some restaurants can be moderately priced, most are too expensive for a students budget.
The Peoples Potato, run by the Concordia Food Collective, is committed to serving vegetarian lunches to students at Concordia on a pay-what-you-can basis. The Peoples Potato is located in the Hall Building 7th floor Cafeteria.
University cafeterias also offer meals at reasonable prices. The cheapest method, however, is to shop for groceries, and to cook for yourself. Many international students, who have never cooked before, become excellent chefs! Pick-up a copy of Health Notes, this monthly newsletter is published by Heath Services and is available throughout the University. Try out the monthly recipe, keep informed and practice good nutrition. You can also access Health Notes through the Health Services website at: http://www-health.concordia.ca Click on the Health Information and Promotion link to Health Notes Newsletter. Health Services also has a lending library which offers many popular cookbooks. All you need is a valid Concordia student ID card.
Health Services is located at: 2155 Guy Street, Room ER 407 Telephone: 514-848-2424 ext. 3565 Internet: http://www-health.concordia.ca
The Student Emergency Food Fund (SEFF)
SEFF is a program of Multi-faith Chaplaincy that provides emergency food help to Concordia students in need. They also offer a friendly ear and helpful support. Assistance is available for all Concordia students. No faith affiliation is required. Bring your Concordia student ID to the apointment. SGW: Annex Z, 2090 Mackay, Room 02-106 Telephone: 514-848-2424 ext. 3593 LOYOLA: 7141 Sherbrooke Street West, Room AD 130 Telephone: 514-848-2424 ext. 3588
Mother Hubbard's Cupboard
A vegan Meal for just $2 Served with great community and conversation! Every Thursday from 5 p.m. to 7 p.m. Annex Z, 2090 Mackay For more information or to help out contact: mohubbs@alcor.concordia.ca
Le Frigo Vert
A Montreal based non-profit food cooperative for shopping cheap and fresh organic vegetable baskets and coffee. All the Concordia Graduate Students get a 25% discount. Le Frigo Vert is located on 2130 Mackay Street.
Supermarkets
Products can be purchased at the following supermarkets: Metro, IGA, Provigo, Maxi,
Loblaws and Super Carnaval are some of the more familiar names. These are large stores
which carry a wide range of items, and are less expensive than the small neighbourhood stores. Use the discount coupons which are delivered to your apartment building, or are found in newspapers.
Specialty Food Stores
Specialty food stores can be found in many shopping areas, such as Chinese products in
Chinatown, and halal products in stores on Ste. Catherine St. near Fort. In general, you can
find almost every type of ethnic food product on St. Laurent Boulevard, or by consulting the Yellow Pages. Internet: http://www.yellowpages.ca
Local Outdoor Markets
Open air markets are a good source of fresh vegetables. Prices may be reduced late on Saturdays and Sundays. The major markets are:
Atwater Public Market
Atwater Avenue (south of Lionel-Groulx mtro exit)

Jean-Talon Market
5072 Casgrain (Jean-Talon mtro exit)
CLOTHING Students dress casually for classes, i.e. shirts, pants, sweaters, jeans and T-shirts. Prices for clothing can vary greatly, so compare prices. La Baie, The Gap and Simons are mediumpriced stores, while Winners, Wal-Mart, Zellers and Cohoes offer good value at terrific prices. Village des Valeurs are a chain of stores offering used clothing (winter coats and
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boots) at very cheap prices. Pick-up the ISO information flyer on Housing, listed are places to buy second hand clothing and furniture.
OTHER STORES
Dpanneurs
A dpanneur is a corner store. The name comes from the French verb dpanner which means to help. They are usually open from 8:00 a.m. until 11:00 p.m., 7 days a week, many are open 24 hours. Items are generally expensive.
Pharmacies/Drugstores Pharmaprix, Uniprix, Essaim and Jean Coutu are large pharmacy chains which carry
medicines, as well as a wide variety of personal supplies at very good prices. Check the weekly sale specials and use the discount coupons.
Dollar Stores
Dollar Stores are discount stores which can be found everywhere and are excellent places to buy inexpensive household and personal goods. Generally, most items cost $1 or $2.
STORE HOURS Generally, most stores are open on: Monday, Tuesday, Wednesday 10:00 am 6:00 pm Thursday and Friday 10:00 am 9:00 pm Saturday 9:00 am 5:00 pm Sunday 12:00 pm 5:00 pm Note: Most supermarkets are now open 7 days a week from 8:00 am to 9:00 pm, with some open until 11:00 pm.
Taxes on Goods and Services Goods and Services Tax (GST) and Provincial Sales Tax (PST) are charged on most items. In effect, the tax on both goods and services is approximately 13.5 percent. Every year Canadians and most international students complete Federal and Provincial Income Tax forms and apply for a GST/HST and PST tax credit. Workshops are offered every year in March and are intended to help you complete an income tax return.
For more information check out the following websites:

Federal Government: www.ccra-adrc.gc.ca/tax/nonresidents/individuals/students-e.html
Provincial Government: http://www.revenu.gouv.qc.ca/eng/index.asp
DRIVING IN QUEBEC
International Students studying at an educational institution in Quebec, or involved in a government cultural exchange program, are exempt from having to obtain a Quebec license to drive a passenger vehicle for the period of studies or training, as long as they have a valid drivers license of the equivalent class. If the license is not in French or English it is highly recommended that you obtain an International Drivers Permit. To obtain such a permit, you must apply in the county where you obtained your official drivers license.
For information contact:
Socit de lAssurance Automobile du Qubec
850 De Maisonneuve Blvd. East, M-103 Place Dupuis

Telephone: 514-873-7620 (General information) or 514-525-7332 Internet: www.saaq.gouv.qc.ca
CAA-Quebec 1180 Drummond, bureau 100 (Peel mtro Station) Telephone: 514-861-5111 Internet: www.caaquebec.com
This section contains extremely important information. Most of it can be found in the
Undergraduate Class Schedule and Registration Guide. This guide explains how to
register/drop/change courses, how to get in touch with an academic advisor, and what all the symbols and numbers next to your course description actually mean. The class schedule and registration guide is available on-line at http://regsis.concordia.ca/class_schedule/ww701.html.
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Getting Settled at Concordia University
REGISTERING FOR COURSES

Some international undergraduate students may have registered for courses prior to arrival by writing to their faculty or department registration advisor. Generally, however, all undergraduate students in the Faculties of Arts and Science, Engineering and Computer Science, Fine Arts, the John Molson School of Business and independent students must register on-line at MyConcordia Portal.
MyConcordia Portal
MyConcordia Portal is a one-stop do-it-yourself website customized to your specific personal schedule and information. The portal is accessed on Concordias homepage at www.myconcordia.ca
Undergraduate Web Registration
Undergraduate students can register through the Undergraduate Web Registration system at: www.myconcordia.ca. Follow the steps carefully.
If you are really lost, CALL THE REGISTRATION HELP LINE at 514-848-2424 ext. 2100 or send an email to: webreg@concordia.ca.
You will find them extremely helpful. Graduate registration

Graduate students must report to their own departments for registration.
OBTAINING YOUR STUDENT I.D. CARD

Student I.D. cards are necessary for routine identification while on University premises. For example, they are mandatory to use the library, to write exams and may be required to board the shuttle bus. Once you have registered, you may go to the Birks Student Service Centre to obtain your Student I.D. card. Bring your admission letter, plus some form of signed identification, such as your passport. Please allow up to 48 hours following your registration for the system to be properly updated before picking up your Student I.D. card.
The Birks Student Service Centre is located at:
SGW: Library Building (LB), Room 185 Telephone: 514-848-2424 ext. 2668 Hours: Monday Thursday 10:00 a.m. 7:00 p.m. Friday 9:00 a.m. 6:00 p.m.
Service times for obtaining an I.D. card vary during the year. Check with the Birks Student Service Centre. I.D. cards cost $11.50 and this charge will be added to your student account.
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GETTING A UNIVERSITY EMAIL ACCOUNT

Computing Services provides a wide variety of computer system resources to Concordia students. Each computer system requires an account or user name in order to access it. Computer user names issued to an individual are to be used exclusively by that person. For detailed information on signing up, activating, and logging in to your Live@Edu Exchange Labs email account, visit http://helpline.concordia.ca/accounts/liveatedu/about/signup.shtml Where Do I Get A User Name To obtain your user name on any of Concordias computer systems, you must go in person to any one of the service areas of Computing Services. Bring your student I.D. If you dont have an I.D. card, you cannot receive your user name. More information about the Concordia computer labs and facilities will be given to you when you pick up your user card. Service Areas SGW: Hall Building, Room 925 Telephone: 514-848-2424 ext. 7655 LOYOLA: Central Building, Room CC-207 Telephone: 514-848-2424 ext. 7662
RESERVING A LOCKER
Lockers are available in most of the main buildings, first-come, first-served. MyConcordia Portal offers a feature that allows students to reserve a locker on-line! log onto your portal and access the Locker Application System; go to Student Services and click on get a locker - its as simple as that! Locker rental fees vary from building to building, please visit the tuition and fees website for details: http://tuitionandfees.concordia.ca/09_10/u_pg4.php A $10 late fee will be charged if locker is not empty by the end of term.
CHANGING YOUR ADDRESS Please let us know whenever you move!

It is very important to update your address and telephone number every time you move. This is the only way the University and the International Students Office can reach you with important information, or in case of an emergency. You can notify the University of your new address on-line by accessing your Personal Student Information on the MyConcordia portal: http://www.myconcordia.ca Go to Academic and click on Change My Address Information.
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IMMIGRATION DOCUMENTS TO CONCORDIA

All international students are required to provide a copy of their CAQ, Study Permit or passport to the International Students Office (Hall Building, Room 653) when they first arrive, and EACH TIME they renew their immigration documents. This directive is issued in accordance with the funding regulations of the Quebec Ministry of Education, which requires that all international students have copies of said documents in their permanent file at the University. Please note that copies of your CAQ, Study Permit or passport must be given to the ISO before the DNE deadline of your first semester at Concordia.
Deadlines for Submission of CAQ, Study Permit, or Passport
For students who begin their program in: FALL 2009, the deadline is September 20, 2009 WINTER 2010, the deadline is January 16, 2010
NOTE: Failure to provide copies of your immigration documents may result in the CANCELLATION OF YOUR COURSES. If you require any assistance in obtaining/renewing/replacing documents, please come to the ISO.
HEALTH INSURANCE
Quebec regulations requires that all international students be covered by a health insurance plan that meets government standards, while living in Quebec. In keeping with government directives, Concordia University has adopted a compulsory health insurance plan that all Concordia international students are automatically enrolled in upon registration of courses. Consequently, personal health insurance plans are not accepted. The Concordia Health Insurance Plan for international students is a comprehensive health and accident insurance plan at a competitive cost, specifically designed for international students and their dependents, and which meets Quebec government standards.
Concordia Health Insurance Plan

The Insurance Plan for international students is a comprehensive health and accident insurance plan and covers the following expenses:
hospital; medical charges and consultations by doctors and specialists; pregnancy (only if pregnancy commences after the start date of the health insurance plan); eye examination; psychiatric services; drugs and medicines.
Detailed information on the extent of coverage is available on the ISO website and will be given to students at the time their insurance card is issued. Health insurance fees are charged automatically when students register for courses. The insurance period for international students is from August 15 to August 14 of the following year. The annual premium is $635.00. The insurance company is Sun Life.
Health Insurance for Spouses and Families Since medical and hospital costs are extremely high, health insurance coverage is mandatory for spouse's and children who are accompanying an international student in Montreal. Couple or family coverage is available with the Concordia Health Insurance Plan for International Students, but must be purchased WITHIN 31 DAYS of the arrival of the spouse and/or children in Montreal. There is no obligation for your dependents to be covered by the Concordia Health Insurance Plan. For information on insurers who provide "Visitor's Insurance" on an individual basis, please see page 2 of the International Students' Health Insurance Plan handout prepared by Vigilis, available at http://supportservices.concordia.ca/pdf/HealthIncrease.pdf Should you select the Concordia Health Insurance plan for your spouse and/or children, it is important that you mention their arrival to the staff of the ISO so that an insurance card can be issued for them. A couple or family coverage will be charged to your student account. Children born in Canada whose parents are not Canadian citizens or Permanent Residents are considered Canadian citizens from the time their birth is registered with the proper authorities. These children, however, do not qualify under the Quebec Health Insurance coverage (Quebec Medicare) and will still need to have private insurance coverage.
How to Obtain Your Health Insurance Card

Insurance Information Sessions at the ISO
Health Insurance cards are available at the ISO. After you are registered for courses, you can attend a Health Insurance Information session. The schedule is posted on the ISOs website, half hour sessions are usually held at 3:00 p.m. on specific days during each semester. We recommend that you pick up your card and carry it with you at all times.
WHO IS EXEMPT FROM THE CONCORDIA HEALTH INSURANCE PLAN? Only certain students who fall within the categories listed below are permitted to opt-out of the Concordia Health Insurance Plan for International Students. Please note that applications for exemptions must be processed in person at the ISO, H-653, and must be submitted every year in August or September when insurance charges automatically appear on your student account as you register for courses, or as necessary when other plans expire.
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1. STUDENTS WHO HAVE A VALID QUEBEC MEDICARE CARD CARTE DASSURANCE-MALADIE DU QUBEC
A. Students from Denmark, Finland, France, Luxembourg, Norway, Portugal and Sweden
As a result of intergovernmental agreements, full-time students from the countries listed above who were covered under their governments medical system before their arrival in Quebec, will be eligible for the Quebec medical benefits (called Quebec Medicare Card or Carte dAssurance-Maladie du Qubec) at no cost. Information on how to apply for the Quebec Medicare Card will be available at the International Students Office. To obtain a Quebec Medicare Card, students must present proof of registration in their governments medical system * and will have to show proof of full-time status at Concordia University. Full-time status: 12 credits or more per term for undergraduate students.
* Exemption For Students France: Formulaire SE-401-Q-102: Attestation dappartenance au rgime franais
pralablement au dpart pour le Qubec, ou formulaire SE-401-Q-106: Attestation daffiliation au rgime de scurit sociale du pays dorigine changes universitaires (qui couvre lanne scolaire du 1er septembre au 15 mai); seulement pour les personnes de nationalit franaise.
Denmark: Sygesikringsbevis. Finland: Form SF-Q4, Suomen Ja Quebecin Valinen Sosiaaliturvasopimusjarjestely Luxembourg: Form Lux-Que4 Norway: Certificate issued by Den Norske Folketrygden Portugal: Certicado de Direitos (Por/Que4) Sweden: Certificate of Sickness Insurance, the Intyg om sjukforsakrinstillhorighet I Sverige
B. Others
International students who possess a valid Quebec Medicare Card are eligible for opting out of the Concordia Health Insurance Plan for International Students.
2. Scholarship Students Scholarships from a number of sponsoring organizations ( e.g. CIDA, ICCS, CBIE, WUSC, etc.) include health insurance coverage. To opt-out of the Concordia Health Insurance Plan for International Students, students must ensure that their scholarship letter clearly mentions the health insurance coverage as well as the duration of the policy.
3. Refugee Claimants and Convention Refugees Refugee Claimants and Convention Refugees are eligible for opting-out of the Concordia
Health Insurance Plan for International Students if they show proof of medical coverage by the Canadian or Quebec Government.
4. PERMANENT RESIDENTS Students who become Permanent Residents of Canada are eligible to opt-out of the Concordia Health Insurance Plan for International Students once they show proof of their Permanent Resident status. New Permanent Residents are eligible to apply for a Quebec Medicare card, and are encouraged to do so as soon as the land. The Quebec Medicare card will be issued approximately three months following the application. We recommend that new Permanent Residents maintain the Concordia Health Insurance Plan for International Students, and only opt-out once they have received their Quebec Medicare Card.
Application/Exemption Process for Students with a Medicare Card If you are eligible for a Quebec Medicare card, the process is as follows: Pick up the flyer on How to Apply for a Medicare Card from the ISO, and follow the steps. The Quebec Medicare Office will give you a Letter of Eligibility (in French or in English) or a receipt. If you receive the "Letter of Eligibility", bring it to the ISO, in order to process your exemption. If you receive a receipt, wait until you receive your Quebec Medicare Card in the mail, then bring it to the ISO, in order to process your exemption Please note that within several weeks, a Quebec Medicare card will be mailed to your home. In order to finalize the exemption, we must record the card number, and the expiry date in order to remove the charges from your account.
Procedures for opting-out of the Concordia Health Insurance Plan for International Students If you are a student who falls within the exemption categories previously mentioned, you may opt-out of the Concordia Health Insurance Plan for International Students and be eligible for a refund/credit. To qualify for such a refund/credit, your health insurance coverage must be valid while you are a student at Concordia. Should it expire during the academic year, you will be responsible for extending your health insurance coverage and providing proof of it to our office; otherwise, you will be automatically registered in the Health Insurance Plan for International Students and charged insurance fees. To opt-out of the Concordia Health Insurance Plan for International Students, you must present proof of your health Insurance coverage to the International Students Office, Hall Building, Room 653, before the prescribed deadlines. Applications submitted after the deadlines and approved by ISO will be charged an administrative fee. Since health
insurance fees for international students are charged on a yearly basis when you register for courses or CIP (Continuing in Program), you will have to repeat the process
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for each year if you want to opt-out of the health insurance plan.
Please note that students who have submitted a claim to the insurance company can not be considered for an exemption / cancellation for that benefit year.
DEADLINES FOR OPTING OUT OF THE CONCORDIA HEALTH INSURANCE PLAN: *You must opt-out in person by the deadlines mentioned below even if the deadline falls outside of office hours (i.e. weekends, holidays, university closures, etc.)
FOR ALL STUDENTS BEGINNING THEIR INSURANCE COVERAGE IN THE FALL TERM (August/September):
First deadline: Second deadline:
October 31 December 21
Full refund Refund of health insurance charge minus $100 administration fee.
Final deadline:
May 1
Refund of health insurance charge minus $200 administration fee.
NO REFUND WILL BE APPROVED AFTER THIS FINAL DEADLINE.

FOR ALL STUDENTS BEGINNING THEIR INSURANCE COVERAGE IN THE WINTER TERM (January):
First deadline:
February 28
Full refund
Final deadline:
May 1
Refund of health insurance charge minus $100 administration fee.
FOR ALL STUDENTS BEGINNING THEIR INSURANCE COVERAGE IN THE SUMMER TERM (May):
Final deadline:
June 15
Full refund
REFUNDS Refunds are given in the form of a credit to your University Student Account. If you have no balance owing, you may request a refund from the Student Service Centre (LB185).
Supplemental Dental Plan Additional health and dental coverage for international students over and above the compulsory Sun Life plan is also available through the CSU (Concordia Student Union),
and the GSA (Graduate Students Association). However, graduate students enrolled in
the EMBA, AMBA, GAMBA, IMMBA, MIM and DIM programs as well as all Exchange students are not eligible to enroll in this Dental Plan since these students are not paying CSU/GSA association fees.
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If you are interested in having this additional health and dental insurance you must apply at the start of your academic programme before the following deadlines:
Students who start their academic programme in the Fall:

Fall Term Opt-in Period: September 8 September 20, 2009
Students who start their academic programme in the Winter:

Winter Term Opt-in Period: January 4 January 16, 2010
Eligibility and details about specific coverage with these plans is available from the Quebec Student Health Alliance at: Internet: www.ihaveaplan.ca Telephone: 514-789-8790 Toll free: 1-866-795-4437
Please note that this optional plan is negotiated on an annual basis, and therefore may not be available.
TRAVEL INSURANCE When travelling outside Canada, you must purchase supplemental travel insurance. Both the Concordia Health Insurance Plan and the Quebec Medicare Card limits your coverage up to the amounts reimbursed by the Rgie de lassurance-maladie du Qubec (Quebec Medicare Card). Since medical expenses could be higher in another country, it is wise to buy extra health insurance. It is not costly and it will usually cover the additional medical costs should you have an accident or become ill.
PAYING YOUR TUITION FEES

Concordia University does not accept cash for payment of tuition and other fees.
Payments can be made by debit card (Interac), certified cheque, money order or personal cheque, Tele- or Web-Banking.
With a payment stub, payments can be made at any bank in Canada. You are required to make payment when payment is due at the beginning of each term. Up-to-date account balances and deadline dates are available on the MyConcordia Student Portal at:
https://www.myconcordia.ca
The university does not issue a monthly statement of account. For information on
payment deadlines of tuition and other fees, you can consult the Tuition and Other Fees Booklets at http://tuitionandfees.concordia.ca. They are the authoritative documents on tuition and other fees, and on the University's financial regulations.
NOTE: If fees are not paid within the proper deadlines, you will be charged a $75.00 late payment fee and interest will be charged on your outstanding balance. Please consult the Tuition and Other Fees Booklets at http://tuitionandfees.concordia.ca
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Refund Policy To qualify for a full (100 %) tuition refund or for financial credit of tuition and other fees, you must drop your course(s) before the DNE (Did Not Enter) deadlines.
Note to Undergraduate Students:
If you are an undergraduate student and drop a course after the DNE deadline, you will
NOT receive a refund, even if you have not yet paid your fees in full, you will still be
financially responsible for payment of those fees.

No partial refunds (or financial credits) can be granted.
In exceptional circumstances, refunds may be requested to the Tuition Refund Request Committee. For more information consult the Tuition and Other Fees Booklets at
http://tuitionandfees.concordia.ca.
Note to Graduate Students:
Please consult the Tuition and Other Fees Booklets at

http://tuitionandfees.concordia.ca
As the refund policies vary depending on your program of study (e.g. Graduate Certificates, Graduate Diplomas, Masters and Ph.D.)
DNE Deadlines for 2009-2010 Academic Year
TERM
TERM DATES
DNE DEADLINE (course fees ARE cancelled) September 20
DISC DEADLINE * Undergraduates Only (course fees NOT cancelled) November 2
Fall/2
September 8 December 7
Fall/Winter/3
September 8 April 12
September 20
March 15
Winter/4
January 4 April 12
January 16
March 15
* Graduate students please refer to Graduate Calendar for DISC Deadline dates.
If, for some reason, you are unable to pay by the deadline date (e.g., delay of transfer of funds, etc.), please contact the Student Accounts Office, Hall Building, Room 541, Telephone: 514-848-2424 ext. 4900 prior to the payment deadline dates.
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IMPORTANT:
Do not forget important deadline dates for adding, dropping or withdrawing from courses! If you forget, tuition fees will not be refunded
BUYING YOUR BOOKS

The Concordia University Bookstore carries new and used textbooks, stationery and office supplies, Concordia clothing and sportswear and much more! Buy on-line or buy in person!
The main University bookstore is located at:
SGW Campus: Library Building, #LB 103 Across the street from the Hall Building, Telephone: 514-848-2424 ext. 3615
The Loyola Bookstore generally carries books for courses given on that campus only.
Loyola Campus: Communications Studies and Journalism Building #CJ 1.422 Telephone: 514-848-2424 ext. 3620
You can also order your books online at:

Internet: http://web2.concordia.ca/Bookstore
NEW STUDENT PROGRAM

The New Student Program (NSP) assists new students in their transition to university and provides ongoing support throughout the first academic year. All new students are encouraged to attend the NSP orientation programs which are designed to help you learn about your new university and become comfortable in this new learning environment. Discover Concordia Orientation and The Graduate Students Orientation provide new students with the opportunity to meet members of the university community and learn about the vast network of support services and university resources aimed at enhancing student success. Student Success Check-up Orientation helps students identify their own strengths and
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challenges and assists them in creating a personal action plan for university success. Start Right provides an orientation to university learning, including practical tips, strategies and techniques to help students meet the demands of university-level work. Mentor Connection Tour n Talk is a small group orientation that includes a tour of key campus locations and an opportunity to talk to the Student Success Mentors, who are returning upper year students that are very familiar with university life and can share strategies for success. In addition, the NSP provides various seminar series during the term, including the First Year Experience Seminars, Graduate Experience Seminars, Student Experience Seminars and Leadership Workshops and Certificate. For more information about all NSP programs, visit the New Student Program website at
http://newstudent.concordia.ca LOYOLA: Administration Building, Room 103 Telephone: 514-848-2424 ext. 4330
STUDENT SUCCESS PROGRAM CENTRE

The Student Success Program Centre (SSPC) offers a wide range of programs and services aimed at student success. The SSPC is open daily to provide information about university life and services, resource materials and referral. Programs include: Student Success Mentor-tutors (upper-year students) offer personalized contact, information about university life and services, subject specific tutoring and strategies for university success. Educational Counselling offers students guidance on educational issues such as course and program choices, career planning and university resources and procedures. Strategic Learning (SL) is a Supplemental Instruction Program which provides peer facilitated, structured study groups for students in specific courses. In addition, the Student Success Resource Centre on the Loyola campus (AD 103) provides a comfortable setting where students can access print and online resources that support all the services available at Counselling and Development. For more information about all SSPC programs, visit the website at
http://studentsuccess.concordia.ca LOYOLA: Administration Building, Room 101 SGW: Hall Building, H 481 Telephone: 514-848-2424 ext. 7369
Academic Survival
CLASSROOM TIPS FOR INTERNATIONAL STUDENTS

Classroom courtesy helps to build good relations between the student and the professor. Here are a few suggestions: Be on time for classes and appointments. In the first class, the professor will give you a handout describing the course requirements. If you miss the first class, be sure to see the professor so that you know what is expected of you. Call your professors, Mr., Mrs., Ms., or Miss followed by their family name, unless you are given permission to call them by their first name. If a professor has a Ph.D., use Dr. with the family name. If you have a special name you would like professors to use, you may tell them so. Otherwise, you will generally be called by your first name. On the first day of classes, professors usually tell students their office hours so that students may meet with them to ask questions about class work; dont be shy to ask your professor for information and guidance. If you wish to ask questions in class, raise your hand. If you wish to record a lecture to help you to understand the subject, check with the professor before bringing a tape recorder to class. If you are late for class, enter quietly without knocking, and sit where you will not disturb anyone. If you are very late, explain after class. If for some reason you must leave early, tell the professor before the class begins. Except for large lecture classes, inform the professor ahead of time if you know you will be late or absent from class. If you are absent from class for more than two or three lectures, either send a note, or call the professor or the department, and leave a message. Be sure to catch up on what you missed. Identify yourself at once when calling a professor. Specify what class you attend (e.g., Physics 221B, Loyola campus). If you are unable to keep an appointment with a professor, call before the appointed time and excuse yourself. You will be expected to attend classes regularly, complete all the assignments and readings, and take all the exams. Eating and smoking are prohibited in the classroom.
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STUDY SKILLS
Some international students who have done quite well academically at home are very upset when they find themselves struggling to keep up with new assignments. There may be very good reasons for this problem, such as differences in language, differences in learning and teaching styles, classroom climate, cultural adjustment, etc. DO NOT BE
ALARMED! Try some of the following strategies:
Talk to your professor; ask for guidance.

Discuss the situation with other students in the class, compare notes or study together. Consult learning specialists in Counselling and Development, H 440 or AD 103. Dont be shy their job is to help you! If you do not know whom to talk to, come to the International Students Office for advice.
Reading Assignments Read every day. Reading lists are long, and again, you must plan your time wisely. Keep your reading current with lecture topics. For more help and advice visit the student learning services website http://learning.concordia.ca/
Lectures Take notes. Write down the main points. Use key words and phrases and itemize whenever possible. Class Discussions and Seminars Speak up in class. Do not be intimidated by Canadian students who are used to the often lively exchange among students and professors. Remember, participation in class discussions may be part of your grade. Papers Researching, organizing, and final writing of papers takes time. Be sure to learn to use the Concordia libraries. Speak with your professor early about your topic, which books to read, and other research resources. Then plan your time and begin early. Consult a Writing Assistant available through Counselling and Development. Make your appointment online.
Internet: http://learning.concordia.ca
Examinations Keep up-to-date in your studies and make sure you are really learning and not just memorizing. In problem solving courses, practice solving problems. You cannot learn everything the night before an exam. Review notes, returned tests and quiz papers. Before you start writing answers, read each question carefully to be certain that you understand what is being asked of you. Plan your examination time; avoid spending too much time on one question. If you have difficulty answering a question, go on with other questions and return to the difficult one later.
Academic Survival
IMPROVING YOUR ENGLISH

You can participate in a number of programs to improve your oral English and learn more about Canadian culture. Talk Times: one-hour small group conversation sessions English Conversation Group: practice with instruction Lunch n Learn: one-hour info sessions on topics of interest to international students For more details, go to http://learning.concordia.ca
STUDY SKILLS WORKSHOPS

Learning and study strategy workshops are offered by Counselling and Development to help students become more successful students. The workshops are offered by study skills specialists who will give useful tips geared to improving your academic performance. Here are just a few examples of the workshops offered: Taking Exams Oral Presentations Time Management Academic Writing Notetaking Reading your Textbook Learning in your second language These workshops are popular so register early. For more information about these workshops and other services available through Counselling and Development, visit their site at:
Internet: http://cdev.concordia.ca
or visit the Counselling and Development departments located at:

SGW: Hall Building, Room 440 Telephone: 514-848-2424 ext. 3545 LOYOLA: 7141 Sherbrooke Street West, Room AD-103 Telephone: 514-848-2424 ext. 3555
WORRIED ABOUT FAILING ?

If you know that you are not doing well in your courses, and feel that you may eventually fail, dont wait until it happens. Get help as early as possible, either by signing up for workshops, talking to your professor, or by taking the following steps: Meet with your Academic Advisor; Go to the Department of Counselling and Development (H-440), and ask to see a counsellor or Learning Specialist; Read the academic rules and regulations;
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Come to the ISO we can provide you with general guidance, and help you plan for the future. Since we deal with international students in this situation, we understand the difficulties that you may be experiencing.
The ISO can write letters of support in some situations, and provide you with specific information to ensure that your immigration status remains valid during this period.
Is there a special reason you are failing? Are you ill? Are there extenuating circumstances, such as war in your country or death in your family? Are you having serious difficulties adjusting? If you fail, can you write a letter of appeal? Can you be readmitted on probation? Do you have to wait a year before coming back? It is a fact of life some of our best and brightest students may experience academic difficulties especially first year students, and there are always a number of factors to be considered, questions to be asked and solutions to be found. The ISO can help.
PLAGIARISM AND CHEATING

Concordia University has zero tolerance for cheating and plagiarizing. This means that any student caught doing either will face severe penalties, such as failing a course or even being expelled from the university. Plagiarism is serious business so make sure that you are not found guilty of plagiarizing.
What is plagiarism?
The university defines plagiarism as the presentation of the work of another person as ones own or without proper acknowledgement (Concordia Undergraduate Calendar 20082009, page 67). While many students think this means outright cheating, like copying someone elses paper, it can just as easily refer to using someone elses ideas without saying where they came from This means that every time you take ideas from somewhere elsea person, a book, the internet, a video, etc and use them in a paper you are writing, in your paper you have to give specific details of where these ideas came from. Be careful to do this always, with no exceptions. Even if you know that your professor knows where the ideas came from, because, for example, they are from the course textbook, or from a very well known book, you still have to protect yourself by giving a written reference for the information. This is true even if you put the ideas into your own wordsthey are still ideas from someone else so you have to make this clear in your paper. For more information about plagiarism and how to avoid it, go to the Department of Counselling and Development (located in H-440; or Loyola AD-103 ). There you can make an appointment to see a Writing Assistant or a Learning Specialist, or attend a Writing workshop to learn the necessary writing skills in order to avoid plagiarizing. These services are FREE! The above information was provided by the Department of Counselling and Development.
Academic Survival
GPA = GRADE POINT AVERAGE

GPA is calculated on the marks you get in your courses. It is very important that you maintain a certain GPA in order to remain in school, so be sure to read about the GPA regulations in either the Undergraduate or Graduate Calendar. There are different rules in each faculty. For example, a failed undergraduate student may be readmitted on conditional standing or may be asked to stay out of school for one year before reapplying for readmission. To find out how to calculate your GPA, read Section 16.3.11 in your Undergraduate Calendar, in the section on Academic Information: Definitions and Regulations. An automated GPA calculator is featured on the MyConcordia Portal at: www.myconcordia.ca
Conditional standing can be extremely stressful because it means you have to pass all
your courses in order to remain in school. For complete information on the Academic Rules and Regulations, consult the following publication: Concordia University Undergraduate Calendar http://registrar.concordia.ca/calendar Concordia University Graduate Calendar http://graduatestudies.concordia.ca/formsandpublications/graduatecalendar
SUMMER SESSIONS
Students are often not aware that classes are held in the summer. There are two intensive sessions, one beginning in May, and one at the end of June each session lasting approximately six weeks. Some students feel better able to manage their workload if their courses are spread over the entire year. But remember, not all courses are offered in the summer, so ask your department if the course you want to take in the summer is actually available. An Undergraduate Class Schedule and Registration Guide is available at the Student Service Centre by April every year. At the graduate level, few summer courses may be offered. It is wise to consult your department/supervisor in order to plan your program efficiently.
WRITING ASSISTANCE
Want to improve your writing? Or do you feel stuck when writing a term paper? Consult, free of charge, a trained writing assistant who will help you at any time during the writing process by brainstorming ideas for a paper, constructing an outline or for feedback on a rough or final draft. Please note that this is not a proofreading service; rather, writing assistants work with you so that you can learn to write better.
For Appointments and Information:
Counselling and Development, H-440 Telephone: 514-848-2424 ext. 3545
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TUTORIAL REGISTRY & TUTORS

A tutoring registry for Concordia students is available for many subjects. The tutors (Concordia students) recommended by this service have met fairly stringent requirements and rates are reasonable.
If you require help, it is recommended that you do not wait until the end of the term before asking for a tutor. If you are looking for a tutor, call 848-2424 ext. 3517 or 848-2424 ext.4239 or visit the Dean of Students Office.
The current rate paid to tutors is $20 per hour. If you are interested in working as a tutor, you can pick up an application form at the Dean of Students Office on either campus, or online at http://deanofstudents.concordia.ca/services/tutors.shtml
Dean of Students Office: SGW: Hall Building, Room 637 Telephone: 514-848-2424 ext. 3517 LOYOLA: Administration Building, Room 121 Telephone: 514-848-2424 ext. 4239
Academic Survival
OFFICE OF THE REGISTRAR

Whether you are an Undergraduate or a Graduate student the Birks Student Service Centre can help you with the following:
I.D. cards Permanent Code Forms for name changes, graduation applications, inter-university agreements Authorization to register, degree or concentration changes Late completions, re-evaluations, appeals, letter requests, status letters, class and exam schedules Student records, official and unofficial transcripts Change immigration status coding Payment for tuition fees (NO CASH) Attestation of school attendance Further information can be obtained at: Internet: http://registrar.concordia.ca/
SGW: Library Building, Room 185 Telephone: 514-848-2424 ext. 2668
Example of Services Available are:
Status Letters
You may at some point require a status letter for such things as extending your Study Permit or CAQ, or for travel purposes during the Holiday and summer breaks. Cost: $10. Uncomplicated, straightforward letters are usually ready within minutes.
Class Cancellations
If classes are cancelled, notices are posted on bulletin boards in the following area: SGW: Information Desk, Hall Building You can also call Concordias Information Services at: 514-848-3838 Or log on to MyConcordia Portal and check-out your personalized webpage.
Class Locations
If class locations are listed TBA (To Be Announced) in the course schedule, check the SGW Information Desk, Hall Building, 1st floor, for up-to-date information or log on to MyConcordia Portal and check-out your personalized webpage.
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Late Completions
If your professor has given you permission to submit course assignments beyond the deadline for an INC (INComplete) grade, you must fill out an application for late completion at the Office of the Registrar. A $15 fee is required. Please check the University Undergraduate Calendar, section 16.3.6 for eligibility and deadlines for applying and submitting work.
Re-Evaluation of Exams and Papers
Every student has the right to apply for the re-evaluation of any grade they receive which they feel may be unfair. You are encouraged to meet with the professor first to discuss matters. A formal application costs $15, and must be made through the Student Service Centre. If your grade is raised as a result of a re-evaluation, the $15 is returned to you. For further details refer to the Undergraduate Calendar, section 16.3.9. You can access your grades on MyConcordia Portal terminals located at various locations throughout the SGW Campus and LOYOLA campus.
Supplemental Exams
Eligible students in good standing may apply to the Office of the Registrar to write a Supplemental Exam for a failed course. A $25 fee is required for each course. It is important, once again, to consult the Undergraduate Calendar, section 16.3.8, for regulations and deadlines.
Transcripts
You can download a copy of your Student Record by going to the MyConcordia Portal
www.myconcordia.ca
You may also pick up an unofficial copy of your transcript upon presentation of your student ID card. Cost: $3.00 Official copies, $6.00, are usually required by another university/employer, and must be requested in writing at LB-185. A standard 5 working days is required to process your request. Details available at http://regisrtrar.concordia.ca/ssc/tscrpt.html Official transcripts for Exchange students are automatically mailed out to their home university free of charge. However, if students want their own unofficial copy, they must fill out a request form and pay for it at LB-185.
Academic Survival
LIBRARIES
Concordia has two libraries and students may use libraries on both campuses. Reference services are provided to assist in identifying and locating materials. Visit the Library and pick up copies of the many pamphlets and brochures to discover the range of services available, hours and times of scheduled tours.
SGW: Webster Library, 1400 De Maisonneuve W. Telephone: 514-848-2424 ext. 7777 LOYOLA: Vanier Library, VL-220
Telephone: 514-848-2424 ext. 7766 Internet: http://library.concordia.ca/
PERSONAL COUNSELLING SERVICES

Adapting to a new university, language, culture and country can be exciting, but also overwhelming at times. Counselling Services is here to help you achieve your personal goals while you are here at Concordia. Through individual counselling appointments and group workshops we can help you to: - manage your stress and anxiety - deal with homesickness - communicate effectively and assertively - resolve conflicts - increase self-esteem and self-awareness
Call or drop by to make an appointment SGW: H-440; 514-848-2424, ext. 3545 LOY: AD-103; 514-848-2424, ext. 3555
STUDENT LEARNING SERVICES

Student Learning Services assists all students who want to improve their academic skill and learning potential. They offer three ways to help you - through workshops, individual appointments and peer-assisted programs. You can take workshops on topics like strategies for learning in a second language, academic writing, and learning in problem-solving courses. Workshops are listed in the Counselling and Development workshops brochure published twice a year, in January and August. They also have weekly mini-workshop sessions on learning and writing, particularly for International and ESL students, called Lunch n Learn. These take place on Wednesdays from 12 to 1, in H-662. You can also make an individual appointment with
a Learning Specialist to find out how you can study more effectively, handle course
reading, plan your time well and prepare for exams. Student Learning Services also offers programs with trained student assistants to help
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Services for International Students

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you: Writing Assistance, where you can get help with writing papers; Math Assistance, where you can join a tutoring group for a basic math course, and Conversation Groups
and Talk-Times, where you can practice English Conversation. You can obtain information
on Student Learning Services by going to the Counselling and Development H-440 or AD103 or by visiting the website at http://cdev.concordia.ca.
HEALTH SERVICES
Health Services offers students personalized, confidential health care. Staff includes nurses, general practitioners, consulting psychiatrists, psychotherapists and health educators. Physical and emotional problems can interfere with your academic performance, so do not hesitate to get the help you may need. Services are confidential and health professionals are available with, or without, an appointment.
Internet: http://www-health.concordia.ca/ SGW: 2155 Guy, Room 407 Telephone: 514-848-2424 ext. 3565 LOYOLA: Administration Building, Room AD-103 Telephone: 514-848-2424 ext. 3575
Health Information If you have a health concern or you need to talk to a nurse regarding a health issue, call Info-Sant CLSC at: 811. To find out more about the health system in Montreal, further information may be obtained at:
Health and Social Services in Montreal
The Montreal-Centre Regional Board

Telephone: 514-286-6500 Internet: http://www.santemontreal.qc.ca
Concordia Health Insurance Cards When international students present their Sun Life Health Insurance cards (see How to Obtain Your Health Insurance Card, under the section entitled Getting Settled at Concordia University) to Concordia Health Services, no payment is required. Health Services will process claims directly with the insurance company. If you see a doctor in the community outside Concordia, in most cases you will be asked to pay for the visit. You will then have to send the claim form, and the receipt from the doctor, to the insurance company in order to get a refund. Please note that doctors in the general community may charge more than the provincial rates, while Sun Life Insurance Company reimburses in accordance with the provincial rates. You will have to pay the difference. If you are prescribed medication, you must first buy it, and then claim a refund from the insurance company. Be sure to keep copies of all your bills and receipts. For claim forms,
and complete information about coverage and exemptions, come to the ISO, or call us at 514-848-2424 ext. 3515. You can also download the policy and claim forms directly from the ISO website at: http://supportservices.concordia.ca/iso/
ACCESS CENTRE FOR STUDENT WITH DISABILITIES

Special services are available for students with visual or hearing impairments, mobility limitations, or learning disabilities. Services include tutors, note takers, classroom relocation, special exam arrangements, plus adaptive technology.
Internet: http://supportservices.concordia.ca/disabilities/ SGW: Hall Building, Room 580 Telephone: 514-848-2424 ext. 3525, (Voice and TTY)
OMBUDS OFFICE
The Ombuds Office deals with problems and complaints concerning any area or department in the University The role of this office is to ensure that you are treated fairly. They will investigate your complaint or grievance, and bring to the attention of those in authority, any policies, rules or procedures which appear unfair and which may jeopardize your rights and freedom.
Internet: http://web2.concordia.ca/Rights_Resp_ombuds SGW: 1550 De Maisonneuve Blvd. West, Room GM 1120 Telephone: 514-848-2424 ext. 8658 Email: ombuds@alcor.concordia.ca
OFFICE OF RIGHTS AND RESPONSIBILITIES

Advises on problem behaviour on campus. If you feel that you are in a situation which involves any infringement of your personal rights, such as harassment, discrimination, threatening or violent actions, or destruction of property, this office is available to help you with advice and support. Services are confidential.
SGW: 1550 De Maisonneuve Blvd. West, Room GM 1120 Telephone: 514-848-2424 ext. 4857 Internet: http://rights.concordia.ca Email: advisor@alcor.concordia.ca
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STUDENT ADVOCATE PROGRAM

Student advocates are students who have been trained in university rules and regulations. They can assist you either when you have been accused of violating the Universitys Academic Code of Conduct or the Code of Rights and Responsibilities, or when you file a complaint yourself. They can also help you with Student Requests or grade re-evaluations as well as provide information and referral to university and community resources.
SGW: Hall Building,1455 De Maisonneuve Blvd. West, Room 645 Telephone: 514-848-2424 ext. 3992 (Voice and TTY) Internet: http://supportservices.concordia.ca/studentadvocateprogram Email: studadv@alcor.concordia.ca
CAREER RESOURCE CENTRE

The Career Resource Centre provides print, electronic and audio-visual resources to help students maximize personal, academic and career goals.
SGW: Hall Building, 1455 De Maisonneuve Blvd. West, Room 440 Telephone: 848-2424 ext. 3556 Internet: http://cdev.concordia.ca/CnD/crc
CAREER AND PLACEMENT SERVICES (CAPS)

CAPS educate students about the job market and career options, coach them through their job search process and facilitate their access to relevant summer, part-time, internship and entry-level positions.
SGW: EN Annex 2070 Mackay and Hall Building, 1455 De Maisonneuve Blvd. West, Room 440 Telephone: 848-2424 ext. 7345 Internet: http://caps.concordia.ca Email: caps@concordia.ca
CONCORDIA INTERNATIONAL
This Office is mandated to implement and monitor all aspects of international academic cooperation. This is the office that coordinates and facilitates the Student Exchange Programs.
SGW: Annex X, 2080 MacKay Telephone: (514) 848-2424 ext. 4986 Website: http://international.concordia.ca Email: studyaway@concordia.ca
CONCORDIA MULTI-FAITH CHAPLAINCY

Multi-faith Chaplaincy at Concordia University exists within the academic community to nurture faith, spirituality and social responsibility, and to provide a pastoral presence, especially for students.
Workshops, discussion groups, personal & spiritual development: Insight meditation, Bible study, self-awareness, healing and spiritual training, book reading and discussions, interreligious dialogue, pastoral counselling and more... Religious Services: Daily & Sunday liturgies at the Loyola Chapel, an open innovative and welcoming Roman Catholic community, marriage and other sacramental preparation and community gathering space on the SGW campus, referrals to ministers, advisors and teachers of a variety of different traditions. Social justice action and community involvement: Education on justice issues, prison visits, volunteer work placements, serving meals for the needy, collaboration with local groups on particular issues, public lectures and educational events. Support for Students: Student Emergency Food Fund, counselling and referrals, social gatherings, collaboration with other student services.
SGW: Annex Z, 2090 Mackay, Room 02-106 Telephone: 514-848-2424 ext. 3593 Email: Tracey.Fisher@concordia.ca LOYOLA: 7141 Sherbrooke Street West, Room AD 130 Telephone: 514-848-2424 ext. 3588 Email: Bernard.Glover@concordia.ca Internet: http://deanofstudents.concordia.ca/chaplaincy
IITS (INSTRUCTIONAL + INFORMATION TECHNOLOGY SERVICES)

The IITS Department has up-to-date communications technology to support academic research, administrative, social and cultural activities in the Concordia community. It also maintains language learning laboratories as well as multi-media labs in a user-friendly environment. For academic and credit courses, research equipment and facilities may be used free of charge, and staff are available for friendly, technical support and advice. To book equipment, you must have a valid student ID card. Reservations must be made three days in advance of picking up the equipment. Reservations for equipment can be made by calling 514-848-2424 ext. 3444 on the SGW campus or by calling 514-8482424 ext. 3465 on the Loyola campus.
SGW CAMPUS - EQUIPMENT DEPOT Hall Building, Room 421 Telephone: 514-848-2424 ext. 3435 LOYOLA CAMPUS - EQUIPMENT BOOKINGS/DEPOT CC Building, Room CC 207 Telephone: 514-848-2424 ext. 3466 Internet: http://iits.concordia.ca
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RECREATION & ATHLETICS FACILITIES

Recreation and Athletics offers a complete and diversified program to provide the opportunity for all students to participate in intercollegiate athletics and recreational programs.
LOYOLA Campus Athletic Complex 7200 Sherbrooke St. West, PA 104 Telephone: 514-848-2424 ext. 3858 Sir George William Campus EV fitness centre 1515 Ste. Catherine St. West, EV S2.202 Telephone: 514-848-2424 ext. 3860 Internet: http://athletics.concordia.ca
TRAVEL AGENCY / INTERNATIONAL CARD

Travel Cuts/Voyages Campus is a travel agency that offers travel opportunities for students at a good price. If you need to book a flight, a hotel or are looking for a relaxing destination for your holidays, visit their office. There, you can also pick up the ISIC (International Student Identification Card). This is a card which provides students with discounts on various activities and locations.
SGW: 1455 De Maisonneuve Blvd. West, Hall Building, 2nd floor, Room 222 Telephone: 514-288-1130 Internet: www.voyagescampus.com www.travelcuts.com
FINANCIAL AID AND AWARDS

Scholarships, bursaries, and loans offered through Concordia University and external agencies are generally not available to international students. For further information consult the Financial Aid and Awards website. International students are eligible for the programs listed below:
SGW: 1400 De Maisonneuve Blvd. West, Library Building, Room 085 Telephone: 514-848-2424 ext. 3507 Internet: http://web2.concordia.ca/financialaid
WorkStudy Program Work-Study is designed to assist full-time Concordia University students, who are in financial need, to pursue their academic goals by providing part-time employment on campus (maximum 200 hours per term). Positions are posted in the Financial Aid Department. Consult with the Financial Aid Department to see if you are eligible. Being eligible does not guarantee that you will get a job.
Internet: http://web2.concordia.ca/financialaid/workstudy/
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International Student Tuition (IST) Bursary Program The IST is a new bursary specifically for full-time undergraduate International students paying international student fees. The IST Bursary Program is a means of financial assistance. Bursaries range from $500 to $1,000 and are awarded on the basis of both scholastic merit and financial need. Graduate students (full-time status, paying international fees) apply for this funding via the Concordia University Partial Graduate Tuition Scholarship for International Students which can be accessed from a quick link from the School of Graduate Studies homepage
http://graduatestudies.concordia.ca/ Internet: http://web2.concordia.ca/financialaid/istb/
Graduate Awards Graduate students should consult with their departments, as well as with the School of Graduate Studies, to find out guidelines and deadlines for applications for bursaries or scholarships.
SGW: 2135 Mackay, Annex M, Room 105 Telephone: 514-848-2424 ext. 3801 Internet: http://graduatestudies.concordia.ca/prospectivestudents/funding/
THE CONCORDIA SHUFFLE

The shuffle is a 6.5 kilometre walkathon from SGW campus to Loyola Campus and is held every year in September. This annual event is open to all Concordia faculty, staff and students. Participants get pledges from their colleagues which enable Concordia to create entrance scholarships, and in-course bursaries.
Participants receive a free Shuffle T-shirt and a chance to win prizes. This is a great way to see part of the city and to support the Entrance Scholarship Fund. Further information is available at:
Telephone: 514-848-2424 ext. 5427 Internet: http://shuffle.concordia.ca
ALUMNI RELATIONS AND CONCORDIA MENTOR PROGRAM

The Concordia Mentor Program provides students the opportunity to contact alumni who have volunteered to provide career coaching. Coaching ranges from gathering information about an occupation, and how to enter the job market, to relocating to a specific city. For more information refer to the website.
Telephone: 514-848-2424 ext. 4856 Internet: http://alumni.concordia.ca Toll free: 1-888-777-3330 Email: alumni@concordia.ca
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TOASTMASTERS INTERNATIONAL
An international non-profit organization dedicated to helping people improve their public speaking, communication and leadership skills. There is a Concordia Toastmasters group.
Internet: http://concordia.freetoasthost.org
Q2 ALLY NETWORK
The Q2 Ally Network is a wonderful resource on campus that is dedicated to Supporting sexual diversity at Concordia. Workshops and events are organized to promote the common goal of working towards embracing and celebrating sexual diversity. For more information, check out their website at: http://q2.concordia.ca
CONCORDIA UNIVERSITY VOLUNTEER INITIATIVE

CUVIs mission is to promote and facilitate volunteerism within the Concordia student body by celebrating the proven power of volunteerism to effect real change in local and global communities. Check out the website for information about volunteerism and volunteer opportunities within and outside the University. http://volunteer.concordia.ca
STUDENT GROUPS & ASSOCIATIONS

Apart from the academic work that you will surely be entrenched in, a University would not be complete without its student groups and associations. Your experience at Concordia will be enhanced by your involvement in the many varied organizations that contribute to the enrichment of student life on campus. Consult the following site to obtain a direct link to the many student groups and associations available on campus:
Internet: http://deanofstudents.concordia.ca
Please note that all student groups fall under the following umbrella associations:
ARTS AND SCIENCE FEDERATION OF ASSOCIATIONS (ASFA)

Address: K 203 E-mail Address: internal@asfa.ca Web Address: www.asfa.ca Tel: 848-2424 ext. 7966 Fax: 848-3297
Student Groups / Associations
COMMERCE AND ADMINISTRATION STUDENT ASSOCIATION (CASA)

Address: MB 4.105 E-mail Address: info@casa-jmsb.ca Web Address: www.casa-jmsb.ca Tel: 848-2424 ext. 7464 Fax: 848-7436
COMMERCE GRADUATE STUDENT ASSOCIATION (CGSA)

Address: MB 005-449 E-mail Address: cgsa@jmsb.concordia.ca Web Address: www.cgsa-concordia.com Tel: 848-2424 ext. 2739 Fax: 848-4577
CONCORDIA STUDENT UNION (CSU)

Address: H 711 E-mail Address: info@csu.qc.ca Web Address: www.csu.qc.ca Tel: 848-7474 Fax: 848-7450
ENGINEERING AND COMPUTER SCIENCE (ECA)

Address: H 838-1 E-mail Address: eca@ecaconcordia.ca Web Address: eca.concordia.ca Tel: 848-2424 ext. 7408 Fax: 848-4535
FINE ARTS STUDENT ALLIANCE (FASA)

Address: EV 5-777 E-mail Address: fasa@alcor.concordia.ca Web Address: fasa.concordia.ca Tel: 848-2424 ext. 5057
GRADUATE STUDENT ASSOCIATION (GSA)

Address: T-202 E-mail Address: gsa@alcor.concordia.ca Web Address: www.gsa.concordia.ca Tel: 848-2424 ext. 7900 Fax: 848-7904
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Student Groups / Associations

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INTERNATIONAL / ETHNIC ASSOCIATION COUNCIL (IEAC)

Address: Q 106 Mailing address: H 711 E-mail Address: ieac@alcor.concordia.ca Tel: 848-2424 ext. 3531
CONCORDIA INTERNATIONAL STUDENTS ASSOCIATION (CISA)

Address: 2150 Bishop, Suite K 203 E-mail: cisa@cisamontreal.com Web Address: www.cisamontreal.com Tel: 848-2424 ext. 3989
The Concordia International Students Association (CISA) is run by and for international students as well as students with a strong interest in cultural diversity. Their goal is to help international students adjust to life in Montreal, Canada and at Concordia. Time is spent helping students with the logistics of setting up a new home but they also provide a safe and fun social setting for students coming from abroad. CISAs membership is extremely unique as it is made of students from every corner of the globe. CISA embraces linguistic and cultural diversity and enjoy watching relationships build across cultural lines. Having fellow international students to lean on is extremely important since many international students are not able to travel home as often as they would like. CISA activities include a tour of Montreal in September, trips to different parts of Canada and the United States, unique winter activities such as ice fishing and, most of all, dinners and parties. CISA also gives students the opportunity to represent their culture through various cultural and athletic events throughout the year. Cross cultural learning goes two ways which is why CISA puts a special focus on teaching Canadian culture to students who come from abroad. Although there may be no place like home, CISA does its best to make Canada a new and happy home for Concordias international students. If you would like to get in touch with CISA, or have questions, you can email:
cisa@cisamontreal.com , or visit their web site and register as a CISA member at: http://www.cisamontreal.com
Immigration Regulations
RULES AND REGULATIONS

As in all countries of the world, Canada has laws and regulations governing international visitors who are temporarily within its borders. These laws and regulations are complex and can be bewildering. The following section explores, briefly, the immigration requirements you must fulfil during your stay in Canada. It describes and stresses the importance of your immigration documents, and the need to keep them in good order. It also summarizes your responsibilities and rights as a visitor temporarily residing in Canada. Since immigration laws are liable to change, it is wise to keep in touch with the staff of the International Students Office. Always consult the ISO if you are in doubt as to specific regulations or if you decide to travel outside of Canada.
Problems In case of any problems with Canadian laws or immigration, the first office you should get in touch with is the International Students Office at 514-848-2424 ext. 3515. We can offer support and guidance in what could be a stressful experience.
and Procedures
GENERAL IMMIGRATION RESPONSIBILITIES

Here are the steps to follow in order to maintain a valid immigration status:
Do not let your Quebec Acceptance Certificate (CAQ) and your Study Permit expire. Start the renewal process at least 2 to 3 months BEFORE the expiry date.
Please note that you must apply for a new CAQ each time you are admitted to a different level of study, for example, when you transfer from a Bachelors to a Masters, or from a Masters to a Doctoral degree. Keep your passport valid. Your immigration documents cannot be renewed if your passport is expired or will soon expire. Maintain your FULL-TIME STATUS (a minimum of 24 credits during the fall and winter semesters at the undergraduate level). File an income tax return every year see information on Income Tax further on in this section. Students who are in Canada for 6 months or less can study without a CAQ or Study Permit provided they complete their studies within the 6 month period. This option applies to visiting or Exchange (1 term only) Students. When in doubt, visit the ISO.
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and Procedures
Temporary Resident Visa (formerly Entry/Visitor Visa): Should you decide to leave Canada and visit your home country, Canadian laws require that citizens of certain countries obtain a Temporary Resident VISA before they are allowed to return to Canada. The only exception to this rule is the U.S.A.; if you travel from Canada to the
U.S.A., you are not required to have a Temporary Resident Visa for Canada as long as you are in possession of a valid study permit. If in doubt, please consult the immigration authorities.
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Temporary Resident Visas can be obtained from any Canadian Embassy or Consulate Office outside
Canada.
In order to apply for a Temporary Resident Visa, please drop by the ISO. We carry information regarding the application process for the Canadian Consulate in New York and can advise you about this process.
For more information regarding Temporary Resident visas, please visit the following site:
Internet: http://www.cic.gc.ca/
A must! Do not forget to do this:

The Quebec Ministry of Education requires that you submit a copy of your current immigration documents before the DNE deadline of your first semester at Concordia, and thereafter, EVERY
TIME you renew your immigration documents. For students in Canada for 6 months or less, and
who have opted not to obtain a CAQ or Study Permit, a copy of your passport is necessary. Failure to comply could result in the cancellation of your courses.
The office responsible for maintaining the non-academic file of every registered international student is the ISO, located in the Hall Building, Room 653.
THE RENEWAL PROCESS WITHIN CANADA

CAQ (Certificat dacceptation du Qubec) - IMMIGRATION QUEBEC
OPTION 1: Apply online at www.caq-studies.gouv.qc.ca. (Printer and credit card required) Print
and complete all required forms. Send your application and supporting documents (including forms) to the Immigration Quebec Office at the address listed below.
OPTION 2: Send your application and supporting documents to the Immigration Quebec Office at
the following address: Direction des services dimmigration sociale et humanitaire 285 Notre-Dame West, Room G-15 Montreal (Quebec) H2Y 1T8 Phone: 1-514-864-9191 Talk to an International Student Advisor at the ISO and ask for an information flyer that details
what supporting documents should be included with your application. Start the renewal process at least 3-4 months before the expiry date of your CAQ. Be sure that all your documents are in good order. You must get your CAQ renewed before you renew your Study Permit. Renewal Fee: $100 Canadian funds, certified cheque, money order (from Canada Post) or credit card (Visa, MasterCard, American Express). This fee is non-refundable. For further information and to download the CAQ application form and Payment by Credit Card form go to: http://www.immigration-quebec.gouv.qc.ca/en
STUDY PERMIT IMMIGRATION CANADA

Citizenship and Immigration Canada Case Processing Centre Unit 101 Vegreville, Alberta T9C 1X5 Telephone information only: 1-888-242-2100
and Procedures
Once you have renewed your CAQ, you can then apply for a Study Permit online or by mailing your application form to Vegreville, Alberta. This centre will process Study Permits, Work Permits and Visitors Visas. The standard processing time is 6-8 weeks. Be sure to include all the required documents and your signed application. Renewal fees: $125 Canadian funds, non-refundable You can pay for your fees on-line or at a financial institution. To pay at a financial institution you can drop by the ISO and ask for an original fees receipt for Study Permit purposes. Please note that the prepayment system for renewal of Canada Immigration documents can be done at most financial institutions in Canada. For more detailed information, come to the ISO, and speak to an International Student Advisor, and ask for an information flyer that details what supporting documents should be included with your application. For further information and to apply or download the Study Permit application form go to:
http://www.cic.gc.ca
WORKING IN CANADA
Working On-Campus The Canadian Government allows international students to work on campus as long as they hold a valid Study Permit. Your Study Permit allows you to work anywhere on campus, whether it is in the lab, the cafeteria or as a tutor.
Finding a Job On-Campus Finding a job is your responsibility. Generally speaking, we advise new students not to plan on working in their first year. After all, it may take a few months to get to know the
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and Procedures
University, find your way around, and get adjusted to the language, weather and lifestyle. New undergraduate students usually have a heavy course load, and are often not used to the academic routine; it is a good idea to wait until you are more settled before thinking about working. Graduate students are encouraged to check with their department concerning employment possibilities. They could be hired as a teaching assistant, or a research assistant. Working Off-Campus International students who meet eligibility requirements and obtain an Off-Campus Work Permit are allowed to find employment off-campus. Eligible students can work on a part-time basis (20 hours per week) during the regular semester (i.e. fall and winter terms) and on a full-time basis (40 hours per week) during scheduled breaks. For information/explanation regarding scheduled breaks please contact an International Student Advisor at the ISO. To meet the eligibility requirements, students must have completed 6 months of full-time studies within the last 12 months and be in good academic standing. All students wishing to apply for an Off-Campus Work Permit must attend a mandatory information session offered by the ISO. Please check our website for the schedule. Co-op Programs Please note that if on-the-job-training is required as an integral part of your academic program in Canada (e.g., a co-op program), the job offer will not need to be validated if you find work off campus. However, you will have to apply for a Work Permit through the Case Processing Centre in Vegreville, Alberta and prove to Canada Immigration that on-the-job training is compulsory for your academic program in Canada. For more information visit the ISO.
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Post-Graduation Employment (Working in Canada After Graduation) After meeting the requirements of graduation, international students are allowed to work in Canada under the Post-Graduation Work Permit program. The maximum length of PostGraduation work permits is three years. To qualify, you must meet certain immigration requirements. Here are a few tips: Application for a Work Permit must be made within 90 days of notification of final marks. You must have a valid Study Permit at the time you apply for a Work Permit. If your Study Permit expires before, renew it temporarily. Do not change your status to Visitor's Visa. For more information visit the ISO.
To apply for a Work Permit after Graduation In order to apply for a Work Permit, you will need the following: 1) A letter from Concordia, stating that you have completed your academic program or an unofficial transcript if the notation "Degree Conferred" appears on it. You must request
these documents at the Office of the Registrar, LB-185. The letter will be processed within a minimum of 10 working days, an unofficial transcript can be issued on the spot and costs $3.00.. Be sure that your student account is paid in full; 2) A completed application for a Work Permit. You can download an application form from Immigration Canadas website at: http://www.cic.gc.ca For more detailed information, come to the ISO. Social Insurance Number If you work, you will need a Social Insurance Number (SIN). A Social Insurance Number will be necessary for payroll and income tax purposes. Information and application forms are available in any Service Canada Centre. For a list of locations in Montreal contact: Service Canada Telephone: 1-800-206-7218 Internet: www.servicecanada.gc.ca/en/home.shtml
INCOME TAX
International students are permitted and encouraged to complete a federal (Canada) and provincial (Quebec) income tax return whether they have worked or not. Employment income, scholarships, bursaries, and fellowships are normally subject to income tax. Provincial and federal income taxes are deducted from your salary on every pay cheque.
and Procedures
Income tax may be refunded depending on your annual income and expenses. Every year, you will be required to file an income tax return before the end of April. To assist you in completing the income tax return, Canada Revenue Agency publishes a Students and
Income Tax Booklet. Be sure to attend an Income Tax Workshop offered by the ISO. For further information regarding Federal and Provincial taxes, please note the following:
FEDERAL INCOME TAX CANADA REVENUE AGENCY Montreal Tax Services Office: 305 Ren-Lvesque Boulevard West (next to Complexe Desjardins on Ren-Levesque) GENERAL ENQUIRIES 1-800-959-8281
INTERNATIONAL TAX SERVICES OFFICE : 1-800-267-5177 FOR THE SPECIAL RULES THAT MAY APPLY TO YOU. www.cra-arc.gc.ca
PROVINCIAL INCOME TAX REVENU QUBEC Complexe Desjardins, Montreal (Quebec) 150 Ste. Catherine Street West (between Jeanne-Mance and St. Urbain) Mtro Place des arts TELEPHONE: 514-864-6299 or 1-800-267-6299
www.revenu.gouv.qc.ca
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Spouses, Children and Families

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Income Tax Workshop The ISO sponsors AN ANNUAL WORKSHOP ON INCOME TAX. This is usually held in late
March. Do not miss this opportunity to get some money refunded! Come to the
International Students Office for more information.

TIP Sign-up for the ISO Information Bulletin and we will keep you informed. Its FREE! Sign-up on-line at: http://supportservices.concordia.ca/iso
CAN YOUR SPOUSE WORK IN CANADA?

Spouses of international students are allowed to work on, or off-campus, providing they can prove that their partner holds a valid Study Permit.
They do not require an offer of employment in order to apply for a Work Permit.
CAN YOUR SPOUSE STUDY IN QUEBEC?

Spouses of international students are allowed to study on a part-time/independent basis, or as a full-time student. In every case, spouses must apply for a Study Permit before they start their studies. A Study Permit is not needed for a spouse who is: following an English or French language course that last less than six months in total; courses that are not academic, professional or vocational in nature; self-improvement, general-interest courses such as arts and crafts.
WHAT ABOUT HEALTH INSURANCE COVERAGE?

Spouses of international students are eligible for the Quebec Medicare Card provided they meet the following criteria: the employment must be for more than six months; the Work Permit must be valid for more than six months; the name and address of the employer must be indicated on the Work Permit.
Applicants must apply for the Medicare Card at the:

Rgie de lassurance maladie du Qubec
425 De Maisonneuve Blvd. West, Suite 300 Montreal (close to mtro McGill) Telephone: 514-864-3411 There is a waiting period of three months before the Medicare Card is issued. During this waiting period it would be wise to insure your spouse through the Concordia Health Insurance Plan by opting for Family Coverage or with another health insurance plan. For further information, please refer to the section on Health Insurance in this Handbook, or on our website and drop by the ISO if you wish to subscribe your spouse / family to the Concordia Health Insurance Plan, H-653.
Visit the following site for information on the Quebec Medicare Card and Health Plan:
Internet: http://www.ramq.gouv.qc.ca/
SCHOOLING FOR CHILDREN

In Quebec, the Charter of the French Language (Bill 101) states that primary and secondary level education must be provided in French. However, the law allows for some exceptions; for example, children of foreign visitors who have a Study Permit can pursue their studies in English at public or subsidized private schools.
You must apply for a Certificate of Eligibility. The registration office of the school board you will be dealing with will supply you with all the necessary forms to ensure that your child will be legally registered
You may obtain further information from the school where you wish to enroll your child or at the following Ministry of Education office: 600, rue Fullum, 11th floor Montreal (Quebec) H2K 4L1 Telephone: 514-873-3399 and 1-866-747-6626
Internet: http://www.mels.gouv.qc.ca E-mail: aea-mtl@mels.gouv.qc.ca
International students who plan to enroll their children in school should contact Immigration Quebec and Immigration Canada to verify if their child needs a Quebec Acceptance Certificate (CAQ) and a Study Permit. Preschool age children (four or five years old) do not require a CAQ or Study Permit.
For more information on schools in the Montreal area, and to inquire about the Cerificate of Eligibility, contact:
English Montreal School Board (English schools)
Telephone: 514-483-7200
Internet: http://www.emsb.qc.ca/ Commission scolaire de Montreal (French schools)
Telephone: 514-596-6000
Internet: http://www.csdm.qc.ca/
To obtain a list of private schools, consult the Ministry of Educations Web site or call (long distance) the Direction de l'enseignement priv, in Quebec City, at 1-418-643-8156.
Study in Canada: Internet: http://studyincanada.com
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The Association of University and Colleges of Canada offers a directory of programs
available across Canada.

Internet: www.aucc.ca
CHILD CARE CENTRES

There are child care facilities on both campuses, each offering quality child care programmes and staffed by qualified Early Childhood graduates. Spaces are limited and the demand is high, so apply early. Some international students with children may be eligible for subsidies in certain situations. Verify this with the child care directors.
Sir George Williams Campus: 1185 St. Mathieu, GN-110 Telephone: 514-848-2424 ext. 8789
Accepts children from 18 months to 5 years old.

Loyola Campus: 3500-3502 Belmore Telephone: 514-848-2424 ext. 7788 (Centre de la Petite Enfance Les Ptits Profs).
For children from 3 months to 5 years old.

Internet: http://deanofstudents.concordia.ca/childcare/
For further information and to locate a childcare establishment refer to:

Ministre de la famille et ans
Telephone: 514-873-9342
http://www.mfa.gouv.qc.ca/fr/ministere/services-outils/localisateur/pages/index_en.aspx
CHILD TAX BENEFITS

Family allowances are specific payments that are given to families with children. Parents are also eligible for certain tax rebates. International students who have children under 18 years of age and reside in Canada are eligible for this benefit provided that they meet the following criteria: in Canada for more than eighteen consecutive months have submitted an income tax return for the previous year. Call the following departments for information and application forms: Canada Revenue Agency, Child Tax Benefits Telephone: 1-800-387-1193
Internet: http://www.cra-arc.gc.ca/
Rgie des Rentes du Qubec Child Assistance 1055 Ren-Lvesque Blvd. East, Montreal Telephone: 514-864-3873 or 1-8008-667-9625
Internet: http://www.rrq.gouv.qc.ca/en/programmes/soutien_enfants/
CONCORDIA UNIVERSITY STUDENT PARENT CENTRE

CUSP is dedicated to offering support and services that will assist parents studying at Concordia to achieve their academic goals. Our staff can provide resources and referrals as well as a safe and accessible space where student parents can congregate, voice their concerns, develop a support network and share common interests. 2150 Bishop, room K-200 514-848-2424 extension 3954 cusp@alcor.concordia.
FRENCH AND ENGLISH SECOND LANGUAGE COURSES

French and English classes, intensive, part-time or weekend courses are available, depending on the institution. Continuing Education Language Institute 1600 Ste. Catherine St. West Telephone: 514-848-3600 Intensive courses: 5 or 10 weeks Part-time courses: 4 hrs per week, evenings and weekends
Internet: http://sarno.concordia.ca/conted/
CEGEPS CEGEPs and colleges also offer language courses. Consult your telephone directory for addresses, telephone numbers and cost.
ENGLISH LANGUAGE COURSES

If your first language is not English, you may want to improve your language skills. With better English skills, you will find it easier to follow lectures, to participate in class and to make friends. Some suggestions are listed below.
English Conversation Groups (Concordia) Small groups of students meet in a relaxed and informal atmosphere to discuss a wide range of topics in order to improve their fluency. The English Conversation Groups are offered at the start of the Fall and Winter terms. Register in person at the TESL Dept., LB 568-1 514-848-2424 ext. 2462.
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English Conversation Groups and Talk-Times offered by Student Learning Services Conversation groups, led by student tutors experienced in TESL, meet once a week in H-662 and are free for Concordia students. There is no need to register - if you are interested, drop by and join in when a session is taking place. Schedules of times and dates for Conversation groups are posted in H-662 and other Counselling and Development locations, including H-481 and H-440. Talk-Times are one-hour English conversation practice sessions in small groups, led by a fluent English speaker; several sessions are offered each week on both campuses. You can attend up to four sessions a week; sign up in the Student Success Centre (H-481; AD-103 at Loyola). Talk-Times take place in H-662 and AD-103.
Community Centres English courses are taught in the following community centre near the SGW campus by graduate students from the Concordia TESL Program.
Tyndale-St. Georges Community Centre
870 Richmond Square (Guy and St. Antoine) Telephone: 514-931-6265, ext. 24 or 514-931-4494 www.tyndalestgeorges.ca/language.htm E-mail: tsglang@videotron.ca
LEISURE AND SOCIAL ACTIVITIES

These are an essential part of your life and are vital to your well-being in moderation, of course. There are numerous free and inexpensive events happening in Montreal. Check out the free weekly newspapers (Voir, Hour, ici Montral, The Mirror), or the Saturday edition of the daily newspapers for listings of festivals, parades, and shows.
InfoTouriste will provide you with information and booklets. They are located at:
1255 Peel street, suite 100 (Peel and Ste-Catherine) Telephone: 1-877-266-5687 or 514-873-2015
Internet: www.tourisme-montreal.org Internet: www.montreal.com
Or pick up a copy of the Official Tourist Guide at our office A Few Summer Highlights Montreal Jazz Festival early July. Juste pour Rire/Just for Laughs Festival mid-July. Montreal Film Festival late August.
Living in Montreal
Entertainment at Concordia Concordia Student Union (CSU), Concordia International Students Association (CISA) and other student associations offer a wide variety of entertainment, including displays, films, lectures, parties and trips. Announcements of these events are printed in student newspapers and posted on bulletin boards.
Reggies Reggies is a bar and lounge owned and operated by Concordia Student Union. Special events are held throughout the year. For details on hours and events: 1455 De Maisonneuve Blvd. West, Hall Building, Mezzanine Telephone: 514-848-2424 ext. 7423
Concerts Concordia Universitys Oscar Peterson Concert Hall offers musical concerts which include classical music, electronic music and jazz, either free or at inexpensive prices. The Concert Hall is located on the Loyola Campus. A list of events is printed in the Concordia Thursday Report or call the Concert Hall Box Office at 514-848-4848.
Internet: http://oscar.concordia.ca/
Art Exhibitions
Leonard and Bina Ellen Art Gallery
The Leonard and Bina Ellen Art Gallery, located in Concordias McConnell Library Building, presents exhibitions of contemporary Canadian and international art, produces related publications and organizes a program of artist and curator talks, public debates, concerts and film screenings. It is also home to a permanent collection that comprises nearly 1700 works by mainly Canadian artists, created over the course of the 20th century. Sir George Williams campusMcConnell Library Building1400 De Maisonneuve W.Montreal, QC H3G 1M8 Telephone: 514-848-2424 ext. 4750
Internet: http://ellengallery.concordia.ca/
FOFA Gallery
The FOFA Gallery is an exhibition and research space that celebrates the excellence of Concordia University's Faculty of Fine Arts and reflects its creative diversity, activities and interests. Sir George Williams campusEngineering, Computer Science and Visual Arts Integrated Complex1515 St. Catherine Street West, EV 1-715 Montreal, QC H3G 1M8 Telephone: 514-848-2424 ext. 7962
Internet: http://fofagallery.concordia.ca/
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VAV Gallery
The VAV Gallery is a democratically run student exhibition space, the only one of its kind in Canada, that offers a glimpse into the sensibilities of a new generation of visual artists to both the Concordia community and the wider Montreal public. Sir George Williams campus1395 Rene Levesque W., VA-033Montreal, QC H2G 2M5 Telephone: 514-848-2424 ext. 7956 Internet: http://www.vavgallery.com/
Newspapers We suggest that you read the university newspapers so that you keep informed about important university announcements as well as academic, social, and sporting events. This information can be found in The Concordian, The Link, and the Concordia Journal. The above mentioned newspapers are also available online, for more information visit
http://www.concordia.ca/newsandevents/.
GLBTQ
The Village is located on Ste. Catherine East between Berri and Papineau mtro stations. It hosts a number of boutiques, bars, clubs and services for the gay, lesbian, transgendered, bisexual and questioning community (GLBTQ). Feel free to pick up Fugues, a gay magazine, at our office.
Some of the services offered in and around the Village are:

Projet 10: This association helps youth between the ages of 14-25 who are struggling to
come out or with other issues. 514-989-4585.

Gay line: A hotline to reach out for help 514-866-0103 or 1-888-505-1010
Some important festivals are the Image et Nation queer film festival, Divers/Cite, Pride
Parade, and the Black & Blue festival. For more information a details please visit http://www.queermontreal.info.
MONTREAL NEWSPAPERS
Montreal newspapers include: English Daily Newspapers The Gazette The National Post Mirror (free; available in most restaurants and stores) Hour (free; available in most restaurants and stores)
Internet: www.canada.com
Living in Montreal
French Daily Newspapers Mtro (free at any mtro station) La Presse Le Devoir Voir (free in most restaurants and stores) ici Montral (free in most restaurants and stores)
Internet: www.cyberpresse.ca
TRAVELLING IN CANADA AND THE UNITED STATES

Plane: Check Telephone Directory for complete listing
Bus:
Montreal Bus Central Station, Telephone: 514-842-2281 Located at: 505 De Maisonneuve Blvd. East, corner of Berri
Train:
Via Rail, Telephone: 514-989-2626 or 1-888-842-7245 (Canada only)

Internet: http://www.viarail.ca/
Amtrak, Telephone: 1-800-872-7245

Internet: http://www.amtrak.com
Although the bus is less expensive and often quicker, the train is more comfortable for longer voyages. Check with Via Rail for student rates. Students from some countries may visit the U.S. for short periods (e.g., weekend, spring break) as long as their Canada Study Permit is valid. Call the United States Consulate in Montreal at 514-398-9695 to verify if you need a visa to enter the U.S..
Voyages Campus/Travel Cuts

1455 De Maisonneuve Blvd. West, Hall Building, Mezzanine Level, Tel: 514-288-1130
This is a branch of a Canadian University Travel Agencies where you can book flights at student prices. The International Student Travel Card is available there.
Internet: http://www.travelcuts.com
WEATHER REPORT
For information about the weather, call: 514-283-4006.
Internet: http://www.theweathernetwork.com
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WINTER
Climate Since summer in Montreal can be hot (25-30C), winter can come as quite a shock, especially when temperatures dip to minus 20C. Weather reports often refer to the wind chill factor, which is how cold it feels outside when you consider the wind. Winter in Montreal generally lasts from December to April, at which time we eagerly welcome spring. This tends to be short and cool, and quickly gives way to a hot humid summer, followed by a somewhat cooler season, autumn. This is also known as the Fall in reference to the falling leaves, renowned for their beautiful colors. Some years we may be lucky enough to experience a warm spell in the fall, commonly known as Indian Summer, just before snow starts to blanket the city and ski hills to the north. Proper clothing can reduce the discomfort caused by cold weather. Listed below are some suggestions.
Clothing Wear several layers of lighter clothing rather than a few heavy layers. Several lightweight, loose layers will keep you warmer than one heavy layer because air trapped between the layers will be heated by the body and can serve as insulation against the cold. Men, for example, can wear an undershirt, shirt, and a sweater or jacket; women can wear tights or knee socks under slacks. In extremely cold weather, it is wise to wear long underwear (available at clothing and camping stores), mittens or gloves, and two pairs of socks, especially if you have to walk any distance. Coats or jackets with a lining are warmer than unlined garments because of the additional layer. The advantage of wearing several layers of clothing is that extra layers can be removed indoors where rooms may be quite warm. The type of fabric used in a garment can also affect its warmth. The more absorbent fabrics keep you warmer. They allow perspiration and body moisture to evaporate from the skin. The weight of a fabric is not necessarily related to its warmth, but its thickness is. Thickly constructed fabrics (knits, pile fabrics, such as fake furs, quilted, laminated or bonded fabrics, and thick tweeds), provide greater insulation and keep you warmer. Jackets filled with goose down, although very lightweight, provide more warmth than many jackets that are made of much heavier materials. Garment design also affects insulation. Tight clothing does not keep you warmer; it actually inhibits blood circulation preventing the body from warming itself efficiently. It also provides less chance for warm air to be trapped in the clothing for insulation. Garments should fit well at the wrists, neck, and waist, to prevent warm air from escaping. Ribbed or buttoned cuffs are warmer than open sleeves; turtleneck collars are warmer than open collars; knee socks or tights are warmer than ankle-length socks; thick-soled boots are warmer than shoes; pants are warmer than skirts. A belt at the waist or a tucked-in shirt helps trap warm air in that area of the body. Keeping Warm
Living in Montreal
When you are outside during very cold weather, leave as few areas of the body exposed as possible. Always wear a hat as approximately 40 percent of your body heat escapes from the top of your head. Boots are more waterproof if they are not leather or suede and should be lined to keep your feet extra warm. On very windy winter days, it is advisable to wear slacks rather than skirts, a long coat rather than a short jacket, gloves, a hat which covers your ears (or a coat with a hood), and a scarf covering your mouth and your nose.
Personal Hygiene Some students who have never lived in a cold climate may be unaccustomed to certain personal hygiene habits that are generally common to Canadians.
In some countries, it may be customary to take 2 or 3 showers per day. Here, because of the cold weather, some people tend to bathe less often. During the winter when people are warmly dressed, and live, work and travel in enclosed spaces, ventilation may be less than adequate. For this reason, it is very important to remember to shower at least every second day, and to use a deodorant to keep body odors to a minimum. There are many kinds of deodorants; they are inexpensive and readily available at most pharmacies or grocery stores. Using a deodorant is a very good investment, especially if you want to make and keep friends.
Dry Skin? Frequent showers, plus the dry air in heated apartments during the winter can cause the skin to become extremely dry. A general remedy is to use a moisturizing lotion or baby oil on your skin, when in doubt, seek medical help. Try to increase the humidity in the apartment by buying a humidifier, or simply by filling a container with water every few days and placing it in the bedroom. We hope these hints will be helpful as you and your body adjust to a different climate.
CULTURAL ADAPTATION
Culture Shock Coming from a country which has a different culture, language and customs, can be a disorienting experience. Culture shock can be experienced in a number of ways. For example, after the excitement of the first few weeks, you may find yourself feeling a bit lonely, sad, or confused. This is a natural response. With friends and family no longer available, you will have to find new ways of doing things, different ways of communicating with people, and alternate ways of learning in the classroom. This can be a very stressful time. While one student may experience culture shock by being extremely lonely or homesick, another student may experience it through physical symptoms, such as headaches, upset stomach, insomnia, or an inability to concentrate. Symptoms can range from feeling sad and low, to a more severe depression. You may be
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aware of these feelings in the first few weeks, or the reaction may be delayed. The typical cycle, described by S. Rhinesmith (1989), includes the responses which can occur around graduation and on returning home.
2 1
10
7
Arrival 1. initial anxiety 2. initial elation 3. initial culture shock 4. superficial adjustment 5. depression, frustration
9
Return home 6. acceptance of host culture 7. return anxiety 8. return elation 9. re-entry shock 10. re-integration
Making Friends Loneliness is one of the most worrisome feelings reported by International students, and making new friends is the best remedy for dealing with this problem!
Make a special effort to reach out and meet people. Personal and social contacts are vital to your well-being and your adjustment here!
One of the easiest ways to meet people is by joining clubs or associations, in the classroom, or by working on projects together. Its up to you to say, Hello! Cross-cultural interactions are extremely rewarding, and will definitely enhance your self-esteem and your sense of identity.
If you experience any adjustment difficulties during your time here, please come and see us. We understand how difficult it can be for some students, and we can provide you with a great deal of support. Our services are confidential.
GOING HOME: THINGS TO DO

Before you leave, be sure to do the following: Check your student account to make sure that you do not owe any money to Concordia. (If you do, your marks and diploma will be withheld.) Make sure that you have brought in copies of all your immigration documents to the ISO. If you want your transcript sent to your home or to another institution, fill out a request form at LB185.
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The Official Concordia Yearbook The Dean of Students Office is in charge of the production of the official Concordia Yearbook. Pictures are taken early each semester and the yearbook is published every November. Copies of past yearbooks can by viewed at either Dean of Students Offices. Students expecting to graduate can obtain more information about the yearbook by contacting us at: Loyola: AD-121 848-2424 extension 4239 SGW: H-637 848-2424 extension 3517
Saying Goodbye: Re-entry Shock

Culture shock is the expected confrontation with the unfamiliar: Re-entry is the unexpected confrontation with the familiar.
A few weeks before returning home, you may experience a surprising variety of intense emotions. You will probably feel excited, sad, anxious, and confused. In fact, you may have adjusted so well to Canadian culture, and made so many close friends, that you want to stay here.
Saying goodbye to friends with whom you may have shared a very important part of your life can be very difficult. Or, you could be worried about finding a job now that you are returning home proudly bearing your diploma!
After going home, some students reported that the adjustment was much harder than they had anticipated. They had not expected to feel out of place at home, or to feel critical of friends or family. As they struggled to readapt to their own culture, they felt it would have been easier if they had known before what to expect, and if they had realized that it was a normal process of readjustment.
Feelings similar to those of culture shock are part of the normal response to re-entry, or moving back to your own culture. You may have successfully adapted to this culture by accepting some of the values. Now, you may be faced again with your former values. In time, you will hopefully find a way to re-integrate them into your new way of being. In short, it may take a while to settle in again!
Feel free to drop by the ISO, we can help you deal with the difficulties of returning home.
Whatever your experience may be, we trust that your stay, in Canada, and at Concordia, will be enjoyable and successful, and that your re-entry home will be smooth!
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Of Interest
DISTRESS CENTRES
Alcoholics Anonymous Sexual Assault Drugs: Help and Referrals Gay Line Gay coute Gambling: Help and Referrals Parents Line Suicide-Action Montreal Tel Aide Spousal Abuse Depressed Anonymous 514-376-9230 514-934-4504 514-527-2626 514-866-5090 514-866-0103 514-527-0140 514-288-5555 514-723-4000 514-935-1101 514-873-9010 514-278-2130
EMERGENCY NUMBER DIAL 911

In the event of an emergency such as an accident, fire, violence or crisis, dial 911 and say: This is an emergency. State the emergency and you will be looked after. In the event of a situation that is not an emergency but, that requires attention, call the Police at: 514-280-2222.
HOSPITALS/CLINICS
McGILL UNIVERSITY HEALTH CENTRE (MUHC)
Telephone: 514-934-1934 (same number for all) Internet: www.muhc.mcgill.ca Montreal Childrens Hospital (close to SGW)
2300 Tupper, 514-412-4400

Montreal General Hospital (close to SGW)
1650 Cedar Boulevard, 514-934-1934

Royal Victoria Hospital (close to SGW)
687 Pine Avenue West, 514-934-1934 CENTRE HOSPITALIER DE LUNIVERSIT DE MONTRAL (CHUM)
Telephone: 514-890-8000 Internet: www.chumontreal.qc.ca Hpital Saint-Luc
1058 St. Denis St. Telephone: 514-890-8000
Hpital Notre-Dame
1560 Sherbrooke Street East Telephone: 514-890-8000
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Of Interest
Hpital Sainte-Justine
(for children and pregnant women) 3175 Cte Ste. Catherine Road Telephone: 514-345-4931
CLSC Metro (Community Clinic)
1801 De Maisonneuve Blvd. West Telephone: 514-934-0354
USEFUL REFERENCES
Directory Assistance: dial 411 Operator: dial 0 Police: dial 514-280-2222
Info-Sant CLSC
Dial 811
Information and Referral Centre of Greater Montreal
514-527-1375
Communication Qubec
514-644-4545
Ministre de la famille et ans
(List of Childcare Centers) Telephone: 514-873-2323

Internet: www.mfa.gouv.qc.ca Medicare Office (Rgie de lAssurance maladie du Qubec)
425 De Maisonneuve Blvd. West, 3rd floor Telephone: 514-864-3411

Internet: http://www.ramq.gouv.qc.ca R.C.M.P. (Royal Canadian Mounted Police)
4225 Dorchester Blvd. Telephone: 514-939-8300

Internet: http://www.rcmp-grc.gc.ca/
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United States Consulate (for Visitors Visas)
1155 St-Alexandre St., Telephone: 514-398-9695

Internet: http://montreal.usconsulate.gov Embassies and Consulates in Canada Internet: http://www.dfait-maeci.gc.ca
These addresses are also available through the ISO.
USEFUL WEBSITES
CONCORDIA LINKS
Concordia International Students Association (CISA)
http://cisamontreal.com
Concordia Student Accounts
http://tuitionandfees.concordia.ca
Counselling and Development
http://cdev.concordia.ca
CSU Off-Campus Housing and Job Bank
http://hojo.csu.qc.ca
Health Services
http://www-health.concordia.ca
Housing
http://www.concordia.ca/info/futurestudents/undergraduate/housing
International Students Office
http://supportservices.concordia.ca/iso
Language Institute (Continuing Education)
http://sarno.concordia.ca/conted
Libraries
http://library.concordia.ca
New Student Program
http://newstudent.concordia.ca
Office of the Registrar
http://registrar.concordia.ca/
Of Interest
School of Graduate Studies
http://graduatestudies.concordia.ca EXTERNAL LINKS

Canada Post
http://www.canadapost.ca
Canadas Business and Consumer Site
http://strategis.ic.gc.ca
Canadian Bureau for International Education (CBIE)
http://www.cbie.ca
Citizenship and Immigration Canada
http://www.cic.gc.ca
Health and Social Services in Montreal
The Montreal-Centre Regional Board http://www.santemontreal.qc.ca

Montreal International
http://www.montrealinternational.com
Montreal Tourism
http://www.tourisme-montreal.org
Quebec Immigration
http://www.immigration-quebec.gouv.qc.ca/en/index.html
Quebec Ministry of Education
Policy to Promote Study in Quebec (see Droits de scolarit des tudiants trangers) http://www.mels.gouv.qc.ca/ens-sup/ens-univ/coop.asp
Quebec Rental Board
http://www.rdl.gouv.qc.ca
Socit de transport de Montral (bus and mtro system)
http://www.stm.info
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0092010

Published by the International Students Office Advocacy and Support Services

The International Student Handbook is compiled and edited by the

International Students Office, Advocacy and Support Services, Concordia

Design | Concordia Marketing Communications | P100227

To this end, the International Students Office:

International Student Handbook 2009-2010

International Students Office Staff

International Student Handbook 2009-2010

Welcome to Concordia University

Dear International Student,

Welcome to Concordia University and to Montreal!

and Montreal, Quebec!

We wish you an extremely pleasant and rewarding experience at Concordia University.

The Staff of the International Students Office

ISO Web Page: http://supportservices.concordia.ca/iso Concordia Web Page: http://www.concordia.ca

International Student Handbook 2009-2010

International Student Handbook 2009-2010

Arts and Science Federation of Associations (ASFA)

International Student Handbook 2009-2010

International Student Handbook 2009-2010

International Student Handbook 2009-2010

CONCORDIA UNIVERSITY WEB PAGE

MYCONCORDIA WEB PORTAL

CONCORDIA INFORMATION DESK

Class Cancellations Classroom Locations Event Information

Shuttle Bus Schedule Faculty/Staff Phone Directory General Inquiries

International Student Handbook 2009-2010

Campus Maps and Location Guide

Loyola Campus (H4B 1R6)

International Student Handbook 2009-2010

Campus Maps and Location Guide

SGW Campus (H3G 1M8)

International Student Handbook 2009-2010

The International Students Office

Monday to Friday 9:00 a.m. 5:00 p.m.

International Student Handbook 2009-2010

The International Students Office

International Student Handbook 2009-2010

The International Students Office

1. Funds Release Letters

COMMISSIONER FOR OATHS

THE ISO WAITING ROOM

Personal Mail and Faxes

International Student Handbook 2009-2010

Getting Settled in Montreal

Telephone: 514-848-2424 ext. 4758 Internet: http://residence.concordia.ca

International Student Handbook 2009-2010

Getting Settled in Montreal

INTERNATIONAL STUDENTS OFFICE

CSU OFF-CAMPUS HOUSING AND JOB BANK

Telephone: 514-873-2245 Internet: http://www.rdl.gouv.qc.ca

Telephone: 514-488-0412 or 514-990-0190

International Student Handbook 2009-2010

Getting Settled in Montreal

TELEPHONE AND FAX

Important telephone numbers

For free local calls

For long distance calls

International Student Handbook 2009-2010

Getting Settled in Montreal

To obtain your own phone

International Student Handbook 2009-2010

Getting Settled in Montreal