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  • McKinsey's 7S Framework: The Hard and Soft S's

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    Maddy Manoj
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    The McKinsey 7S framework categorizes organizational capabilities into two groups: the "hard" S's of strategy, structure, and systems, and the "soft" S's of skills, staff, style, and shared values. The framework is used by McKinsey consultants to holistically analyze an organization and identify misalignments across its hard and soft elements that may be causing issues. McKinsey's approach to problem-solving focuses on thoroughly understanding each unique client situation before developing tailored, evidence-based solutions.

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    MCKINSEY’S 7S FRAMEWORK

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    7 S model

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    The McKinsey 7S framework categorizes organizational capabilities into two groups: the "hard" S's of strategy, structure, and systems, and the "soft" S's of skills, staff, style, and shared values. The framework is used by McKinsey consultants to holistically analyze an organization and identify misalignments across its hard and soft elements that may be causing issues. McKinsey's approach to problem-solving focuses on thoroughly understanding each unique client situation before developing tailored, evidence-based solutions.

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    18 views5 pages

    McKinsey's 7S Framework: The Hard and Soft S's

    Uploaded by

    Maddy Manoj
    The McKinsey 7S framework categorizes organizational capabilities into two groups: the "hard" S's of strategy, structure, and systems, and the "soft" S's of skills, staff, style, and shared values. The framework is used by McKinsey consultants to holistically analyze an organization and identify misalignments across its hard and soft elements that may be causing issues. McKinsey's approach to problem-solving focuses on thoroughly understanding each unique client situation before developing tailored, evidence-based solutions.

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    MCKINSEYS 7S FRAMEWORK

    THE HARD Ss
    Strategy: the direction and scope of the company over the long term. Structure: the basic organization of the company, its departments, reporting lines, areas of expertise and responsibility (and how they inter-relate). Systems: formal and informal procedures that govern everyday activity, covering everything from management information systems, through to the systems at the point of contact with the customer (retail systems, call center systems, online systems, etc).

    THE SOFT Ss
    Skills: the capabilities and competencies that exist within the company. What it does best. Shared values: the values and beliefs of the company. Ultimately they guide employees towards 'valued' behavior. Staff: the company's people resources and how the are developed, trained and motivated.

    Style: the leadership approach of top management and the company's overall operating approach.

    MCKINSEYS APPROACH TO PROBLEM-SOLVING


    The problem is not always the problem
    Create structure through M.E.C.E. Dont reinvent the wheel

    Every client is unique (no cookie cutter solutions)


    Dont make the facts fit your solution Make sure your solution fits your client Sometimes let the solution come to you No problem is too tough to solve

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