Tracie Collins

801 E Woodcroft Pkwy Apt 2822, Durham, NC 27713 traecoll !"#yahoo$com Cell% &'1'( 88)*8++3 Objective:
To deliver excellent customer service while providing a broad range of services to families and communities; utilizing over 18 years of experience in the uman service field!

"ducation: ECPI University AS Applied Health Science Medical Assisting North Georgia Technical College, Medical Assistance Colu !us University, Colu !us GA, Sociology E anuel College, "ran#lin Springs, GA, $i!eral Arts )*ills: #$1% #$$& 1''1(1''# 1'8'(1''1

Custo er service inta#e % in&uiry responses, net'or#ing, con(lict resolution, individual and group co unication, co unity relations, docu enting, utili)ing co unity resources, planning activities, engaging children and adults character !uilding s#ills, Microso(t*+ord*AIM,

"xperience: +ustomer ,elations )pecialist.pril #$$/(0resent Big Brothers Big Sisters of the Triangle Raleigh NC: Provide high-level custo er service, responding to all in&uiries and leads, to deliver &uality and e.panded service to volunteers and at-ris# children in the greater triangle area, To provide appropriate level o( service to clients and volunteers (ro initial in&uiry to active enroll ent, trac# and aintain recurring contact 'ith potential volunteers and (a ilies 'ho have not co pleted the enroll ent process, To run cri inal, /M01 and child a!use !ac#ground chec#s on potential volunteers, To (ollo' up 'ith re(erences and prepare case (iles to !e trans(erred to Enroll ent and Match Specialist, To assist in the develop ent and i ple entation o( volunteer recruiting e((orts and per(or other duties as assigned, 1,2 +ustomer )ervice )pecialist )ept #$$% Regency Themographers, Alto GA: Service custo er care calls, data entry2 editing !usiness cards, holding (iles, (a.ing and placing orders into production, proo( reading, atch and erge (a.es on the co puter, 3nit 4irector5.meri+orps 6ember 7une 1''8(#$$% Boys and Girls Club of Northeast Georgia, Toccoa GA: Provided direct care and supervision to 34 youth !et'een the ages 3-56, supervised (our progra sta(( and 54 volunteers, recruited youth participants, planned progra s and activities, assist in dialing educational progra ing, provide ho e'or# assistance and tutorial to 544 youth, aintain records on student progress, develop and aintain relationships 'ith clu! and co unity resources, develop and i ple ent progra (or youth, organi)ed and transported 64 youth (ro surrounding schools

and pu!lic housing units, 7ther duties include payroll, data entry, reports, !oo# #eeping and ordering o((ice supplies,

onthly

ouse 0arent .pril 1''8(#$$$ Georgia Mountain Community Ser ice, Gaines ille GA: Provide direct care and supervision to 6 ental health consu ers in a transitional ho e, transports consu ers to and (ro local appoint ents, i ple ent service plans, aintaining notes on consu er interaction 'ith others, planned activities and goals, assisted 'ith daily personal hygiene, coo#ing, o!served consu ers ta#ing edication as prescri!ed !y the doctor,

)ales .ssociate 1''8(1''8 Pu!li. Super ar#et, Atlanta GA, Custo er service, !a#ery production, sales, stoc# and inventory, )ales .ssociate 1''&(1''/ Heilig Meyers "urniture, S yrna GA, Custo er service, indoor and outdoor retail sales, (inancing and inventory,

)trengths:

Strong organi)ational s#ills, e.cellent interpersonal s#ills, proven to 'or# 'ell 'ith individuals on all levels,