Saranathan College of Engineering Department of Management Studies Business Communication Skills I- cycle test Time: 1:40 minutes.

Answer All Section-A Total Marks: 50

7*2=14

1. Write a note on the saying, The face is the index of the mind. What type of communication is it relate in an organization? 2. Differentiate posture and gesture? 3. What do you mean by Johari Window? List any four applications in an organization 4. What is transactional analysis? Give appropriate organizational examples. 5 Being a prospective manager, list any four qualities essential for effective communication. 6. Differentiate between Interpersonal and Intrapersonal communication in an organizational setup? 7. What is Non-verbal communication? Give any four examples did you personally observed in your institution experience? Answer any three-Section-B 3*12=36

8. a) What do you mean by body language? Discuss its various aspects in detail on the usage patterns in an organization? Or b) Explain the process of communication and strategies to overcome communication barriers. 9. a) What are the strategies available for good and effective listening in an organizational context? Or b) Business communication is very vital for a successful business organization in this Globalization era. Discuss

10. a) Prepare a checklist to understand National cultural variables between your country and your host country in a business sense and discuss how to manage it. Or b) Write the importance of Verbal and Non- Verbal communication in an organizational setup?