FEBRUARYandMARCH2012GSMOPERATORSQoSKPISUMMARYSHEET S/N 1 2 3 4 5

OPERATORS MTN GLO EMTS AIRTEL NCCTARGET

CSSR
FEB' 12 MAR 12

CDR
FEB' 12

HoSR
MAR FEB' 12 12 MAR 12

SDCCH
FEB' 12

CCR
MAR FEB' 12 12 MAR 12

TCHCoNG.
FEB 12 MAR 12

96.71 96.42 97.80 97.17 98%

97.07 98.33 94.38 97.39

1.33 1.78 1.32 0.87 2%

1.33 1.13 0.86 0.86

95.1 97.21 92.90 96.65 98%

95.14 97.73 89.67 96.64

0.62 0.58 1.91 0.39 2.25 1.64 0.67 0.58 0.2%

95.42 94.81 96.61 96.32 96%

95.78 97.44 93.05 96.56

1.20 1.66 1.38 0.62 2%

1.33 1.09 1.40 0.54

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1. NCCCSSRTarget98%:

GLO met and slightly superseded the Commission minimum target, recorded best performance when compared with others in the periodunderreview. MTN,AIRTELandETISALATfailedtomeettheCommissionstarget. However, MTN and AIRTEL recorded an almost good performance when compared with the Commission minimum threshold in period underreview. ETISALATrecordedapoorperformancewhencomparedwithCommissionminimumthresholdintheperiodunderreview.

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2. NCCCCRTarget96%:

AIRTELandGLOmetandslightlysupersecededtheCommissionsminimumtargetintheperiodunderreview. GLOrecordedthebestperformancewithcomparedwithothersintheperiodunderreview MTNandETISALATdidnotmeettheCommissionsminimumthresholdintheperiodunderreview. HoweverMTNrecordedanalmostgoodperformancewhencomparedwiththeCommissionminimumthreshold ETISALATrecordedtheworstperformancewhencomparedwithCommissionminimumtargetandothersintheperiodunderreview

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3. NCCDCRTarget 2%:

All the Operators met and superseded the Commission minimum threshold in the period under review. Drop Call Rate across board showsmarginalimprovement. AIRTELandETISALATtiedinrecordingthebestperformanceintheperiodunderreview.

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4. NCCTCHCongTarget2%: AlloperatorsmetandsupersededtheCommissionsminimumthresholdintheperiodunderreview. AIRTELrecordedthebestperformancewhencomparedwithothersintheperiodunderreview.

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5. NCCSDCCHCongTarget0.02%:

AlltheOperatorsfailedtomeettheCommissiontargetintheperiodunderreview. GLO recorded significant performance improvement and as well recorded the best performance when compared with others in the periodunderreview. ETISALATrecordedtheworstperformancebothwhencomparedwithCommissionstargetandwithotheroperatorsperformanceinthe periodreview. Marginalimprovementwasrecordedbyalltheoperatorsintheperiodunderreview

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6. NCCHoSRTarget98%:

AlltheoperatorsfailedtomeettheCommissionstargetintheperiodunderreview. GLOrecordedthebestperformancewithanalmostgoodperformancewhencomparedtoCommissionsminimumthresholdandwith othersintheperiodunderreview. AIRTELcanbesaidtohaverecordedafairperformancewhencomparedwithCommissionsminimumthresholdintheperiodunder review. EtisalatrecordedtheworstperformancerecordwhencomparedwithothersandCommissionsminimumthresholdintheperiodunder review.

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