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The Impact of Service Quality on Customer Loyalty: A Study in Organised Retail Sector

The Thesis Submitted for the Degree of

DOCTOR OF PHILOSOPHY
In Management

Guide Dr. V.K. Kaushik Associate Professor Deptt. of Management Studies TIT&S, Bhiwani

Scholar Samridhi Regd. No. 02-AMB-64

Submitted to: INSTITUTE OF MANAGEMENT STUDIES AND RESEARCH MAHARSHI DAYANAND UNIVERSITY ROHTAK 2011

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