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  • Mark Stevens Enquiry Officer

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    Jorge Rodriguez
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    The ombudsman's office confirms it can investigate Mr. Rodriguez's complaint against Utility Warehouse as long as he has completed their complaint procedure by sending a final letter to the company's customer service manager and allowing 10 days for a response. If still dissatisfied after that, Mr. Rodriguez can contact the ombudsman again and should provide a copy of the letter sent to Utility Warehouse to allow the ombudsman to investigate the complaint further.

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    The ombudsman's office confirms it can investigate Mr. Rodriguez's complaint against Utility Warehouse as long as he has completed their complaint procedure by sending a final letter to the company's customer service manager and allowing 10 days for a response. If still dissatisfied after that, Mr. Rodriguez can contact the ombudsman again and should provide a copy of the letter sent to Utility Warehouse to allow the ombudsman to investigate the complaint further.

    Copyright:

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    Download as PDF, TXT or read online from Scribd
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    2 views1 page

    Mark Stevens Enquiry Officer

    Uploaded by

    Jorge Rodriguez
    The ombudsman's office confirms it can investigate Mr. Rodriguez's complaint against Utility Warehouse as long as he has completed their complaint procedure by sending a final letter to the company's customer service manager and allowing 10 days for a response. If still dissatisfied after that, Mr. Rodriguez can contact the ombudsman again and should provide a copy of the letter sent to Utility Warehouse to allow the ombudsman to investigate the complaint further.

    Copyright:

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    Mr J Rodriguez Flat 37 Sharp House, 6 Heather Close London SW8 3BT Dear Mr Rodriguez

    Our ref: 695428 29th July 2011

    We can confirm that your issue is one which falls within the Ombudsmans Terms of Reference. This means that we can investigate your complaint providing that you have completed Utility Warehouse's complaint procedure. If you have not already done so, we recommend that you write one final letter to the following address and allow 10 working days for a reply. Should you remain dissatisfied at that time, you are welcome to contact us again. The Customer Services Manager The Utility Warehouse Network HQ 333 Edgware Road London NW9 6TD If you have already written to the address above, please forward a copy of your letter so that we may progress your complaint. Please quote reference 695428 in any further communications with our office. Yours sincerely

    Mark Stevens Enquiry Officer

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