MIDTERM 2021

Time allowance: 60 minutes

Name:………………………………………………………………………………..
Student’s ID:…………………………………………………………………………

Test 1:
Question 1: (3.0 points) Supposed that you are a buyer, what should you write in
your complaint letter sent to your supplier?
Question 2: (3.5 points) Translate from English into Vietnamese
Dear Mr. Douglas,
Two weeks ago, we ordered a Highspeed photocopy machine which was delivered
this morning. However, when I opened the box, I discovered that the machine with
trên thực tế
mang số hiệu
serial number ABCD-1234-E was seriously damaged. As matter of fact, it looked
like a used model has served as a demonstration sampled. It is obvious, of course,
that we cannot accept this. nó giống như một mẫu đã qua sử dụng và được dùng
làm mẫu trưng bày.
As we have been doing business for six years without complaint, we expect you to
take necessary steps to rectify this situation. I trust that your pride on first-class
machines which not be affected by this minor mistake. Please contact us to pick up
machine and provide a replacement.
Yours sincerely,

Question 3: (3.5 points) Translate from Vietnamese into English

a. Miễn là sản phẩm và điều khoản thanh toán của công ty ngài là cạnh tranh, chúng
tôi quan tâm tới việc ký hợp đồng dài hạn với công ty ngài.
b. Chúng tôi cảm ơn ông/bà đã cho chúng tôi cơ hội để kiểm tra máy photocopy bị
hỏng.
a. Provided products and terms of payment of your company are competitive, we are interested in siging/consider to sign a long-term
contract with your company./
b. We thank you for providing/giving us the opportunity to examine the damaged photocopy machine.

1. Rules observed when making a complaint:

• Make your complaint at once
• Be tactful and clever, avoid rudeness or creating ill-feeling,
which can cause suppliers to be unwilling to offer help.
• Concentrate on the statement of fact, not to be wordy.
• Do not assume that your supplier is to blame, he/she may
have a perfect good defense.
• You may or may not decide to suggest how the matter should
be put right, but do not suggest how the mistake has
occurred, that is the matter for the supplier.
2. Writing general complaints
• Opening: Mention name of goods, order, delivery
date…and the condition of goods.
Eg: I am writing with reference to order No.12 which we
received yester day.
The heaters MS22 are in a damaged/shortage condition
• Message:
o State the reason why you have to make this complaint.
o Point out evidence, called a Survey Report, to justify
your complaint.
o Point out your inconvenience or sufferings.
o Suggest how to put the matter right (optional)
Closing: Express your wish that the matter will be
looked into and solved immediately.
Eg: We hope that you will look into the matter and have
it solved immediately so that our existing long
relationship will not be damaged.