Template For Information Handbook

Template for Information Handbook Version 1.
0
________________________________________________________________________________________________
TATA CONSULTANCY SERVICES Ltd. Page 1 of 52

Template for Information Handbook Version 1.0
________________________________________________________________________________________________

t 1
V-J+

Chapter1
Introduction
________________________________________________________________________________________________
1.1. + "l zl+l +l SlH u+l" l ( U-l +l lU+l lUl-"H -2005)!
1.1. Please throw light on the background of this hand-book ( Right to Information Act
2005).

1.2. zl+l +l ( -"!
1.2. Objective / purpose of this hand-book

1.3. "z zl+l l+- ~l"l / U^l-l / U"-l "ll + l" "l"l z
1.3. Who are the intended users of this hand-book?

1.4. zl+l +l ul !
1.4. Organisation of the information in this hand-book

1.5. lll@ (+ "l zl+l H u"l" +l ""l "ll +l llll" + )
1.5. Definitions (Please provide definitions of various terms used in the hand-book).

1.6. zl+l H UHl"ll" l"l + UU H l "l-+ll ^l " "l-+ll"l + l"
U+ ~l!
1.6. Contact person in case some body wants to get more information on topics covered
in the hand-book as well as other information also.

1.7. zl+l H U "l-+ll + ll U-l ulH +- +l llU @ "+
1.7. Procedure and Fee Structure for getting information not available in the hand-book.

________________________________________________________________________________________________
t - 2 ( H+H 1)
N+ +I u@, + y +J V

Chapter-2 (Manual 1)
Particulars of Organization, Functions and Duties
________________________________________________________________________________________________
2.1. l+ ullU+" + ( -"
2.1. Objective/purpose of the public authority.

2.2. l+ ullU+" +l lH"- / l"-
2.2. Mission / Vision Statement of the public authority.

2.3. l+ ullU+" +l UlH lzlU U+ "- +l uU"
2.3. Brief history of the public authority and context of its formation.

2.4. l+ ullU+" + +~
2.4. Duties of the public authority.

2.5. l+ ullU+" + H" + "
2.5. Main activities/functions of the public authority.

2.6. l+ ullU#$% zll u Ul +l Ul @ -+l UlH l"
2.6. List of services being provided by the public authority with a brief write-up on them.

2.7. l+ ullU+" + l l ("lU-, l-"l", , l"l, l+ l) &$ U"-lH+
ll("zl l" zl)
2.7. Organizational Structure Diagram at various levels namely State, directorate, region
district, block etc (whichever is applicable).

2.8. l+ ullU+" +l +l"l l- z '( Uz"l" +l l@
2.8. Expectation of the public authority from the public for enhancing its effectiveness
and efficiency.

2.9 '( Uz"l" Ul-l> +- + l" llU / ~^l
2.9 Arrangments and methods made for seeking public participation/ contribution.

2.10. "- Ul + -"" @ l"+l"l + l-l+" +l ~^l
2.10. Mechanism available for monitoring the service delivery and public grievance
resolution.

________________________________________________________________________________________________

2.11. H" +l"l" ^l ll l &$ +l"l"l + ( + "l l +l "-l "+" + )
!
2.11. Addresses of the main office and other offices at different levels. (Please categorise
the addresses district wise for facilitating the understanding by the user).

2.12 +l"l" + U- +l )*+ :
+l"l" + zl- +l )*+ :
2.12 Morning hours of the office :
Closing hours of the office :

________________________________________________________________________________________________

t - 3 (H+H 2)
N+ +H +I ! y +JV,

Chapter 3 (Manual 2)
Powers and Duties of Officers and Employees
________________________________________________________________________________________________

3.1 + "l l-V ul lU+ll"l @ +Hll"l +l "l"l @ +~ +l l" U
+l@

+ +H

VuN+I 1.
2.
3.
..
..
..
1.
2.
3.
..
..
..
u

-

1.
2.
3.
..
..
..
+JV 1.
2.
3.
..
..

________________________________________________________________________________________________

3.1 Please provide details of the powers and duties of officers and employess of the
organization.

Designation

Administrative 1.
2.
3.
..
..
..
Financial 1.
2.
3.
..
..
..
Powers

Others

1.
2.
3.
..
..
..
Duties 1.
2.
3.
..
..

________________________________________________________________________________________________
TATA CONSULTANCY SERVICES Ltd. Page 10 of
52
t - 4 (H+H 3)
+ + +j+ jJ +H, +H, +u, +u+ HU

Chapter - 4 (Manual 3)
Rules, Regulations, Instructions, Manual and Records, for
Discharging Functions
________________________________________________________________________________________________
52
4.1. l+ ulU+l% ^l U+ lU+ll"l @ +lH"l zll - + "l + l-lz- + l" Ull ^l
u"l" l+" "l- l l-"H, ll-"H, -", l-l"+l lU +l Ul l-V ul u
+l@ ( "z U-l u"+ lU + l" ^+ U u + )

HU + V+

HU + +H

+V H N +NI "# V+ +I +
(+H, +H, + u,
+u+, HU, -)
HU + NuH

J:

g:

I +N :

$% HH%

+H, +H, + u, +u+ HU +I VJ +j N
VH + N+J j?
-:
+H, +H, + u, +u+ HU +I VJ +I VH
++ + u-+ ( +I jI)

________________________________________________________________________________________________
52

4.1. Please provide list of rules, regulations, instructions, manual and records, held by piblic
authority or under its control or used by its employees for discharging functions as per the
following format. This format has to be filled for each type of document.

Type of the document

Name / tittle of
the document

Choose one of the types given below.
(Rules, Regulations, Instructions,
Manual, Records, Others)
Brief Write-up on the Document

Address:

Telephone No:
Fax:
Email:
From where one can get a copy of rules, regulations,
instructions, manual and records
Others:
Fee charged by the department for a copy of rules,
regulations, instructions, manual and records (If any)

________________________________________________________________________________________________
52
t - 5 (H+H -4)
+IJ +N& ' +-+ + N-V-N H +J ()-VJ+NI N Hu
+ H V+I I V- + T

Chapter 5 (Manual -4)
Particulars of any arrangement that exists for consultation
with, or representation by, the members of the public in
relation to the formulation of its policy or implementation
thereof
________________________________________________________________________________________________
52
+IJ +NT jJ

5.1.
1
+"l l+ ulU+l% zll -ll l-Ul" + UU H "-l "l '( ull-Ul +l lH" /
l"lll +l +l ullUl- z? "l z l ~^l +l l" U ul H u +

+0N0 / + + +H + zN H +J
+I I +
j? (j / +j)
+J + I
N+~J ++ + H
+I I V-

Formulation of Policy

5.1. Whether there is any provision to seek consultation/ participation of public or its
representatives for formulation of policies? If there is, please provide details of such
policy in following format.

Sr.No. Subject / Topic Is it mandatory to
ensure public
participation (Yes /
No)
Arrangements for
seeking public
participation

+IJ + +-+ jJ

5.2. +"l l+ ulU+l% zll -ll + +l"l"- + UU H "-l "l '( ull-Ul U / +l
lH" / l"lll +l +l ullUl- z? "l z l ~^l +l l" U ul H u
+

1
This will help a citizen understand on what basis public participation in formulation and implementation
of policy matters is decided upon.
________________________________________________________________________________________________
52
+0N0 / + + +H + zN H +J
+I I +
j? (j / +j)
+J + I
N+~J ++ + H
+I I V-

Implementation of Policy

5.2. Whether there is any provision to seek consultation/ participation of public or its
representatives for implementation of policies? If there is, please provide details of
provisions in following format.

Sr.No. Subject / Topic Is it mandatory to
ensure public
participation (Yes
/ No)
Arrangements for
seeking public
participation

________________________________________________________________________________________________
52
t - 6 (H+*+ - 5)
HI+ VN+ + N ++ +T H H+N -J + V
(categories) + +N T

A statement of the categories of documents that are held by it
or under its control

________________________________________________________________________________________________
52

6.1. l+ ullU+" + lU U "lU+l" l"l +l "l-+ll - z l-V ul +l u"l" + Ul^
zl "z l l@ +l "z l" +zl U z z "U l+ Ul , l-"l" , "
(+ "l " +l "l" +- + ^l- +l U + )

+0N0 V -J$ + +H
y y+ H

-J VH ++ +
H V+I
N+ /+TNI+

6.1. Use the format given below to give the information about the official documents.
Also mention the place where the documents are available for e.g. at secretariat level,
directorate level, others (Please mention the level in place of writing Others).

Sr. No. Category of
the
document
Name of the
document and
its introduction
in one line
Procedure to
obtain the
document
Held by /under control
of

________________________________________________________________________________________________
52
t - 7 (H+H -6)
VI, , NHJ y - ++ + T

A statement of boards, council, committees and other bodies
constituted as its part

________________________________________________________________________________________________
52
7.1. + "l l+ ullU+" U U; l, ll, UlHl"l @ " l-+l"l +l UlH l"
l-V ul + Ul

o U; U^l +l -lH @ l
o U; U^l +l u+l (l, l, UlHl, l-+l" "l ")
o U; U^l +l UlH ll" (^l-l , ( -" / H" + " )
o U; U^l +l lH+l ( lH"ll / uU+ll"l / +l"+ll"l / " )
o @ Hl- U"
o H" lU+ll +l -lH
o H" +l"l" @ " "lUl +
o + +l l
o +"l + H "-l l" U+l z?
o +"l + + +l" "l +l "ll z ?
o +"l "-l + +l +l" ulH + U+l z ? " zl, l ul"l +l l"

7.1. Please provide information on Boards, Councils, Committees and Other Bodies
related to the public authority in the following format :

o Name and address of the Affiliated Body
o Type of Affiliated Body (Board, Council, Committees, Other Bodies )
o Brief Introduction of the Affiliated Body (Establishment Year, Objective / Main
Activities)
o Role of the Affiliated Body (Advisory / Managing / Executive / Others)
o Structure and Member Composition
o Head of the Body
o Address of main office and its Branches
o Frequency of Meetings
o Can public participate in the meetings ?
o Are minutes of the meetings prepared ?
________________________________________________________________________________________________
52
o Are minutes of the meetings available to the public ? If yes please provide information
about the procedure to obtain them.

t -8 (H+H 7)
HI+ N+ N+ + +H, +H y - u@

The names, designations and other particulars of the Public
Information Officers

________________________________________________________________________________________________
52
8.1. + "l l+ ullU+" H +l" l+ U-l lU+ll"l, Uzl"+ l+ U-l lU+ll"l
^l ll"l" l ^ll + UU H l-V ul H U-l u +

HI+ VN+T + +H :

Nj+ HI+ N+ N+ :
g +0N0 +H +
H
yN.I.
I +I +H N
V +N 0HH0 J

HI+ N+ N+ :
g +0N0 +H +H yN.I.
I +I +H N
V +N 0HH0 J

I IH II :
g +0N0 +H +H yN.I.
I +I +H N
V +N 0HH0 J

8.1. Please provide contact information about the Public Information Officers,
Assistant Public Information Officers and Departmetnal Apellate Authority of the
Public authority in the following format

Name of the Public Authority :

Assistant Public Information Officers :
Ph. No. Sr.
No.
Name Designation S.T.D. Code
Office Home
Fax Email Address

________________________________________________________________________________________________
52

Public Information Officers :
Ph. No. Sr.
No.
Office Home
Fax Email Address

Department Apellate Authority :
Ph. No. Sr.
No.
Office Home
Fax Email Address

________________________________________________________________________________________________
52
t -9 (H+H -8)
+T H+ +I V+

Procedure followed in Decision Making Process

________________________________________________________________________________________________
52
9.1. l+Ul l" l-"" - + l" l# ullU+" H +"l ul"l -l"l "ll z ? ( Ull" H-
l"l-U H- + l-"Hl, l l-"Hl +l "l" l+"l "l U+l z )

9.1 What is the procedure followed to take a decision for various matters ? ( A reference to
Secretariat Manual and Rule of Business Manual, and other rules/ regulations etc can be
made)

9.2 l+Ul l" l" l-"" - + l" l-Ull l-"H @ ul"l +"l z ^l l-"" - + l"
l+U-l+U l ll l+"l "ll z ?

9.2 What are the documented procedures / laid down procedures/ Defined Criteria /Rules to
arrive at a particular decision for important matters ? What are different levels through
which a decision process moves ?

9.3 l" "" l-"" +l "-l + l- + l" +"l "^l z ?
9.3 What are the arrangements to communicate the descision to the public ?

9.4 ll l+- lU+ll"l +l Ul l-"" - + l" ulH +l "ll z ?
9.4 Who are the officers at various levels whose opinions are sought for the process of decision
making?

9.5 lH l-"" - + l" ullU+ll lU+ll
9.5 Who is the final authority that wets the decision ?

9.6 H" l" l"U l+ ullU+" zll l-"" l"l "ll z U+l l" l-V ul H " U
u +

+0N0
(N+ NVN H +T H + j )
u +u ( jI JI)
+T H+ +I V+
+T H+ H uHH N+ + +H
+T H+ H uHH N+ +I N-+ N+
+T + *q +j + N IH +

________________________________________________________________________________________________
52

9.6 Please provide information separately in the following format for the important matters on
which the decision is taken by the public authority.

Sl. No.
Subject on which the decision is to be
taken

Guideline /Direction, if any

Process of Execution

Designation of the officers involved in
decision making

Contact information of above mentioned
officers

If not satisfied by the decision, where and
how to appeal.

________________________________________________________________________________________________
52

t -10 (H+H 9)
N+ ,- +H +I +u+
Directory of Officers and Employee

________________________________________________________________________________________________
52

10.1 + "l "l-+l l-V ul H '(&, l

g +0N0 +H +H yN.I.
I +I +H N
V +N 0HH0 J

10.1 Please provide information district wise in following format

Ph. No. Sr.
No.
Office Home
Fax Email Address

________________________________________________________________________________________________
52

t -11 (H+H -10)
V+ N+ !"# $% VH HN+ VH+ N+
+NT +I J

Chapter -11 (Manual 10)
The Monthly Remuneration Received By Each of its Officers
and Employees, Including the System of Compensation as
Provided in Regulations

________________________________________________________________________________________________
52
11.1 + "l "l-+l l-V ul H

+0N0 +H +H HN+
VH+
JI+ /
JI+

VH+ + +NT +I J
I +HHI H I I jI

11.1. Please provide information in following format

Sr.
No.
Name Designat
ion
Monthly
remuneration
Compensation /
Compensatory
allowance
The procedure to
deter mine the
remuneration as given
in the regulation

________________________________________________________________________________________________
52
t -12 (H+H -11)
V+ +T +I J V
(NI I+, V V-J J N+ JT +I N+)

Chapter -12 (Manual 11)
The Budget Allocated to each Agency
(Particulars of all plans, proposed expenditures and reports on
disbursement made)

________________________________________________________________________________________________
52
+HT , +N, J++I+ + ++ H HI+ VN+T + H

12.1. l+ ullU+" + u"+ l+" +l " +l U-l, l"UH l+ Ul "l"-l, ~" ull
^l U- l" +l U-l zl , l-V ul H

2004-2005-:
+0N0 I+
+
+H
+ +
V-
jI+ +I
++
+ +
NH+ +I
+H+J
++
V-JJ
V
-I+ J
V
uN+

VJ
( +J
H)
+ H
V
+ +I
y NH+
++ + H
-H
N+

For Public Authorities responsible for developmental, construction, technical works
12.1. Please provide information about the details of the budget for diferent activities
under different schemes in the given format

Year 2004-2005-:
Sr.
No.
Name
of the
scheme
/Head
Activity Starting
date of
the
activity
Planned
end
date of
the
activity
Amount
Proposed
Amount
Sanctio-
ned
Amount
released/
disburse-
d ( no. of
installme
nts)
Actual
expen-
diture
for
the
last
year
Responsible
officer for the
quaity and the
complete
execution of
the work

________________________________________________________________________________________________
52

- HI+ VN+T + H

+0N0 ./ V-JJ V -I+ J V uN+ VJ ( +J H) + H V

For other Public Authorities
Sr.
No.
Head Proposed
Budget
Sanctioned
Budget
Amount
released/disbursed( no.
of installments )
+ H V

________________________________________________________________________________________________
52
t -13 H+H
++ / NjJ ++H + +-+ +I J

Chapter - 13
The Manner of Execution of Subsidy Programmes

________________________________________________________________________________________________
52
13.1. + "l l-V ul "l-+ll U +l@

o +l"H/ "l"-l +l -lH
o +l"H / "l"-l + ull z- +l UH" UlHl
o +l"H +l ( -"
o +l"H + l+ @ ll""+ " (l" H)
o ll^ +l ll
o ll@
o -l-/ Uzl"l ulH +- +l ul"l
o ll l-l> +- + l" Hl-
o l" "l- l -l-/ Uzl"l +l l" ( l"UH -l( +l l"l +l l" zl)
o -l-/ Uzl"l + l" +l ul"l
o - +- + l" +zl / l+UU U+ +
o - "+ ( "zl l zl)
o " "+ ("zl l zl)
o - +l ul ( "l - Ul +l"" &$ zll z l + "l U+l U + @ +-
l@ l+ - +l - + )*+ l+- ll +l "- + )
o U+l +l Ul
o U+l +l ul
o ul"l U UlU UH"l zl- &$ +zl U+ +
o U U-ll" +l l" (l l "U l+ l"l , l+ "ll)
o lll^"l +l Ul (l-V ul )

+N
VJ +H+
H
+ +H
++
+I
u
-J J +
N H uj HIj-H /

H++ + 0

13.1. Please provide the information as per the following format:
o Name of Programme/scheme
o Duration of the programme /scheme
o Objective of the programme
o Physical and financial targets of the programme (for the last year)
________________________________________________________________________________________________
52
o Elligibility of Beneficiary
o Pre-requisites for the benefit
o Procedure to avail the benefits of the programme
o Criteria for deciding eligibility
o Detail of the benefits given in the programme (also mention the amount of subsidy or
other help given)
o Procedure for the distribution of the subsidy
o Where to apply or whom to contact in the office for applying
o Application Fee ( where applicable)
o Other Fees (where applicable)
o Application format (where applicable. If the application is made on plain paper please
mention it along with what the applicant should mention in the application )
o List of attachments ( certificates/ documents)]
o Format of Attachments
o Where to contact in case of process related complaints
o Details of the available fund (At various levels like District Level, Block Level etc)
o List of beneficiaries in the format given below

Address Serial
Numbe
r/ Code
Benefi-
ciary
Name
Amount of
subsidy
Parent/
Guardi
ans
Criteria
of
selection
District City Town/Vill
age
House No.

________________________________________________________________________________________________
52
t -14 (H+H -13)
J, + J VN+ + VH+J + NVN H T

Chapter -14 (Manual -13)
Particulars of Recipients of Concessions, permits or
authorization granted by it

________________________________________________________________________________________________
52
14.1. + "l l-V ul "l-+ll U +l@

o +l"H +l -lH
o u+l (l"l", -l ^l ulU+l H U @+ - )
o ( -"
o " (l" H )
o ll
o ll +l Ul
o ll@
o ulH +- +l ul"l
o l"l", -l ^l ullU+l l" "l- + l" l-Ull UH" UlHl
o - "+
o - +l ul
o U+l +l Ul
o U+l +l ul
o ullH+l +l Ul (l-V ul )

+N VJ
+H+
VH+J + +H NJ
+N
++
J+ j
-J
H uj HIj-H /

H++ +

l"l" + l" l-V "l-+ll l U +l@
o l" "l- l l +l l"
o l + l" +l ul"l

14.1. Please provide the information as per the following format:
o Name of Progarmme
o Type (Concession/ Permits/ Authorization)
o Objective
o Targets set (For the last year)
________________________________________________________________________________________________
52
o Eligibility
o Criteria for the eligibility
o Pre-requisites
o Procedure to avail the benefits
o Time limit for the concession/ Permits/ Authorizations
o Application Fee ( where applicable)
o Application format (where applicable)
o List of attachments ( certificates/ documents)]
o Format of Attachments
o List of beneficiaries in the format given below

Address Serial
Number/
Code
Beneficiary
Name
Validity
Period
Parent/
Guardi
ans
District City Town/Vill
age
House No.

Also provide the following information for Concession
o Detail of the benefit given
o Distribution of benefits

________________________________________________________________________________________________
52

t -15 (H+H -14)
+ + + j+ + Hy -J H++ +H

Chapter 15 (Manual - 14)
Norms set by it for the discharge of its functions
________________________________________________________________________________________________
52
15.1 l+ ullU+" zll - ll l"l+ll / +l"Hl + Ul- z u"l" l+" "l- Hl-+ / l-"Hl
+l l"Hl l" U +l"

15.1 Please provide the details of the Norms/ Standards set by the department for execution of
various activities/ programmes.

________________________________________________________________________________________________
52

t -16 (H+H -15)
zH+++ * H H+N N +
Chapter -16 (Maanual -15)
Information available in an electronic form
________________________________________________________________________________________________
52
16.1 ll" zll ll +l"Hl U UlU "l-+ll u + "l l+ +ll-+ lH H zl

16.1 Please provide the details of the information related to the various schemes which
are available in the electronic format.

________________________________________________________________________________________________
52

t-17 (H+H -16)
N+ VH ++ + Hy ++ +I H+N NN + T
Particulars of the facilities available to citizens for obtaining
information

________________________________________________________________________________________________
52
17.1. U-l +l "-l + l- + l" ll"/ U"- zll +l ""l ~^l +l l"
"U
o +l"
o -l+ / -++
o Ull + zll
o u"-l
o U-l &./
o lUl +l l-l"
o l"l +l ul ulH +- +l ~^l
o U ll"l" H-
o l+ ullU+" +l Ul
o " ul uUl + UlU-

17.1. Means, methods or facilitation available to the public which are adopted by the
department for dissemination of information.
Like
o Office Library
o Drama and Shows
o Through News paper
o Exhibition
o Notice Board
o Inspection of Records in the Office
o System of issuing of copies of documents
o Printed Manual Available
o Website of the Public Authority
o Others means of advertising
________________________________________________________________________________________________
52

t 18 (H+H -17)
- II ++
Other Useful Information
________________________________________________________________________________________________
52
18.1 HI+ VN+T N +H+N NH-J + H V ' ++ 0
18.1 Frequently Asked Questions and their Answers by Public

18.2 N+ VH ++ + N-V-N H
! - (^l U + l" 0# @ - +l ul)
! "+
! U-l - &$ l+U "$- U Hl"l "l" + U
! U-l ( - 1 2l +- + UU H -l"l+ + lU+l 1 l +- +l ul"l

18.2 Related to seeking Information
! Application form (a copy of filled application form for reference)
! Fee
! How to write a precise information request Few Tips
! Right of the Citizen in case of denial of information and procedure to appeal

18.3 HI+ VN+T +J +I + H VuuT + N-V-N H
! ul"" +l"H +l -lH 1 l"
! ul"" +l"H / "l"-l + ull z- +l UH" UlHl
! ul"" +l"H +l ( -"
! ul"+ 3% +l"H + l+ @ ll""+ " (l" H )
! ll^ +l ll
! ll@ ("l zl l)
! -l-/ Uzl"l ("l zl l)
! l" "l- l -l-/ Uzl"l +l l" ( l"UH -l- +l l"l +l l" zl)
! -l-/ Uzl"l + l" +l ul"l
! - +- + l" +zl / l+UU U+ +
! - "+ ( "zl l zl)
! " "+ ("zl l zl)
! - +l ul ( "l - Ul +l"" &$ zll z l + "l U+l U + @ +-
l@ l+ - +l - + )*+ l+- ll +l "- + )
! U+l +l Ul
! U+l +l ul
! - +- +l ul"l
________________________________________________________________________________________________
52
! 4+( ul"l
! ul"" +l"H +l )*+ Ull"l ( "l zl l )
! ul"" + )*+ + l H + +l Ul +- +l l+l
! ul"" +l"Hl + l H "-l +l "l"+ +- + l" l+ ullU+" zll l+" "l- l
+l"
! l l "U l+ l"l , l+ "ll &$ ul"" +l"Hl + lll^"l
+l Ul ^l " l"

18.3 With relation to training imparted to public by Public Authority
! Name of training programme with brief description
! Time period for Training Programme/ Scheme
! Objective of training
! Physical and Financial Targets (Last Year)
! Elligibility for training
! Prequistite for training (If any)
! Financial and other form of help (If any)
! Description of help (Mention the amount of Financial help, if any)
! Procedure of giving help
! Contact Information for applying
! Application Fee (Wherever applicable)
! Other Fees (Wherever applicable)
! Application Form (In case the application is made on plain paper, please mention the
details which the applicant has to provide)
! List of enclosures / documents
! Format of enclosures / documents
! Procedure of application
! Selection Procedure
! Time table of training programme (In case available)
! Process to inform the trainee about the training schedule
! Arrangement made by the Public Authority for creating public awarness about the
training programmes.
! List of Beneficiary of the training programme at various levels like district level,
block level etc.
________________________________________________________________________________________________
52

18.4 HI+ VN+T + H VHT , + VHT + N-VN H I +I H+H -
13 H + N-HHJ jI
! uHl" , -ll uHl" l +l -lH 1 l"
! uHl" , -ll uHl" l ulH +- z ll
! - +- + l" +zl / l+UU U+ +
! - "+ ( "zl l zl)
! " "+ ("zl l zl)
l@ l+ - +l - + )*+ l+- ll +l "- + )
! U+l +l Ul
! U+l +l ul
! - +- +l ul"l
! - +- + l l+ ullU+" H zl- ll ul"l ( "zl &$ 5) ul"l +l l" "l
+ zll Ull ul^lH+l@ l +- + >l l+ ullU+" zll +l "ll z )
! - +l Ull ul^lH+l@ Uzl "$- U l +- + >l uHl" , -ll uHl" ,
l "ll +- + l" l-Ull )*+ lU
! uHl" + ull z- +l UH" UlHl( "l zl l )
! -ll-+" +l ul"l ( "l zl l )

18.4 With relation to Certificate, No objection certificate etc issued by the Public Authority
not included in Manual - 13
! Name and description of the certificates and NOCs
! Elligibility for applying
! Process followed in the Public Authority after the receipt of application
! Normal time taken for issuance of certificate
________________________________________________________________________________________________
52
! Validity period of certificate (If applicable)
! Process of renewal (If any)

18.5 HI+ VN+T H jI+ H I+ + NVN H

! "l"- +l ( -"
! + +l ll
! ll@ ("l zl l)
! - +- + l" +zl / l+UU U+ +
! - "+ ( "zl l zl)
! " "+ ("zl l zl)
l@ l+ - +l - + )*+ l+- ll +l "- + )
! U+l +l Ul
! U+l +l ul
! - +- +l ul"l
! ull z- +l UH" UlHl( "l zl l )
! -ll-+" +l ul"l ( "l zl l )

18.5 With relation to registration process

! Objective
! Elligibility for registration
! Pre-requisites (If any)
________________________________________________________________________________________________
52
! Validity period of registration (If applicable)
! Process of renewal (If any)

18.6 HI+ VN+T (Municipal Corporation, Trade Tax, Entertainment Tax, ) +N
H+ + N-V-N H

! +U +l -lH 1 l"
! +U - +l ( -"
! +U l-Ul" +- + l" Hl 6 1 ul"l
! (major) llU +l Ul

18.6 With relation to collection of tax by Public Authority ((Municipal Corporation, Trade
Tax, Entertainment Tax etc)

! Name and description of tax
! Purpose of tax collection
! Procedure and criteria for determination of tax rates
! List of major defaulters

18.7 HI+ VN+T ++ +I I + H VHI / +I + +++u+, +++u+ +I -I /
-I N +, + N-V-N H (12 N+ -+I ++ N )3- H+ / )3-
/ UPCL I N+JI j 0)

! + +l ll
! ll@ ("l zl l)
! - +- + l" +zl / l+UU U+ +
! - "+ ( "zl l zl)
! " "+ /"("zl l zl)
l@ l+ - +l - + )*+ l+- ll +l "- + )
! U+l +l Ul
! U+l +l ul
________________________________________________________________________________________________
52
! - +- +l ul"l
! l H u"l" l+" "" "l +l l"
! l ^l " Ul + UU H UH"l zl- +l ll^ H U+ U-l
! l ^l " "

18.7 With relation to issuing new connection electricity / water supply, temprory and
permanent disconnection etc. (This will be applicable to local bodies like Muncipal
Corporation/ Muncipalites / UPCL)

! Elligibility for connection
! Pre-requisites (If any)
! Other Fees / Charges (Wherever applicable)
! Brief description of terms used in the bills
! Contact information in case of problems regarding Bills or service
! Tarriff and Other Charges

18.8 HI+ VN+T ++ +I I + HI - N + T

18.8 Details of any other public services provided by the Public Authority

________________________________________________________________________________________________
52

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