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There are three important attributes you will need to keep in mind:
1. HAVE PATIENCE! Be consistently patient with yourself and with the people you work with. 2. CONTINUOUSLY IMPROVE YOUR KNOWLEDGE. Adaptability is vital in this field! The world of computers is constantly changing. 3. MAINTAIN A POSITIVE ATTITUDE. Most people will call you as a last resort because they've already tried to fix the problem themselves and were not able to. As a result, they will be angry, frustrated, or worse! If you keep the atmosphere calm and display a positive and friendly attitude, you have
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already done half the job. If you then also fix their problem you will become their hero and they won't forget you.
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