Janay Fleming

1 UNF Drive, Jacksonville, FL 32224 Qualifications Over three years experience in a high volume environment with resolving customer complaints in a variety of occupations and settings with the American Red Cross as a Volunteer at NAS Jacksonville in the Emergency Room Department, and at Shands Hospital. Over 7 years experience entering data into and retrieving information from personal computers using phones, emails, and office equipment. Over 7 years experience compiling data and preparing reports, letters, memos, and various other forms of correspondence.

Related Experience Shands Hospital Volunteer Presented excellent customer service skills Maintained a clean and safe work environment Executed clerical duties Worked overtime as needed May 2007- May 2010 May 2011-August 2011

Naval Air Station Red Cross Volunteer Maintained records and reports Answered a high volume of incoming calls Handled all complaints in a professional matter Helped staff with folders and charts

Education University of North Florida Degree: Bachelors of Science in Health Florida State College at Jacksonville Associate of Arts degree May 2009-December 2011 August 2013- May 2015

Skills Member of National Society in Leadership Prepared a literature review assignment Established a randomized questionnaire for students at UNF Certified by the American Heart Association in CPR