Formatted Claim Letter

Monica Keil, President

Keil Consulting Services
423 Lawrence Avenue
Montreal, QC H5L 2E3

March 5, 2014

Rodney Harding, Marketing Manager
Big Spruce Wood Products
P.O. Box 488
Sandpoint, BC V5N 7L8
Dear Mr. Harding
I am taking advantage of the money-back guarantee, and will be returning the desk for a full refund,
including the freight cost.
On February 13, 2014 I purchased the North American white oak embellished with hand-inlaid walnut
cross-banding desk through your purchasing catalogue. I am disappointed with the quality of the desk.
The wood finish is rough, the grain looks splotchy, and many of the drawers are not pulling out easily.
The advertisement had promised full suspension, silent ball-bearing slides and a much higher-quality
desk than the desk that I have received.
I have enclosed my sales order invoice along with my Visa statement in which I have circled the charge.
Please mail me a copy of the transaction to the above address when it has been completed.
Thank you in advance for your prompt action towards my claim, and look forward to shopping with you
again.
Sincerely

Monica Keil
Enclosures: Sales Invoice
Visa Statement