Communication in the business world

Errors and mistakes will last as long as the written message. That is the main reason to make a
good writing; documents are usually kept as a proof. For example: when you ask for a
quotation. Here are some recommendations to improve your writing skills:

1. Challenges in writing and technical support
a. You can find many difficulties while writing such as:
i. spelling
ii. grammar
iii. punctuation
iv. writing style.
They must be checked, double-checked and correct!
b. Technical support
Todays technology can help you to avoid most errors but these tools are not
infallible and will require to be controlled.

2. Avoid errors and mistakes
a. Abbreviations: Do not use abbreviations unless they are well-known and even
in that case make sure the message is informal or in letters, is the name of an
organization.
b. Worst error: The main thing you must avoid is errors in names, surnames or
the name of the company.

3. Some writing tips
a. Keep the message simple: Be clear and concise as much as you can.
b. The right tone: Be neutral and direct.
c. Guidelines:
i. They will help you to say everything that is needed.
ii. You will be sure that errors are rare.
iii. Sated phrases will help you to connect and develop ideas.

Follow these advices you will surely write in a business-like way!


Fiorella Rosso
26/08/13