SERVICES

Our industry services provide solutions to industry specific challenges with specialized
experience and knowhow. Our industry consultants possess experience in Technology,
Healthcare, Financial Services, Life Sciences and nergy ! "tilities #ndustries.
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Our &anaged technology consulting ! professional services assist your 'usiness transfor&ation
initiatives with planning and i&ple&entation of (icrosoft solutions including Share)oint,
*yna&ics, S+L and ,zure.
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SERVICES(CRM)
$usto&er relationship &anage&ent .$/(0 is a widely i&ple&ented strategy for &anaging a
co&pany1s interactions with custo&ers, clients and sales prospects. #t involves using technology
to organize, auto&ate, and synchronize 'usiness processes2principally sales activities, 'ut
also those for &arketing, custo&er service, and technical support.345 The overall goals are to
find, attract, and win new clients, nurture and retain those the co&pany already has, entice
for&er clients 'ack into the fold, and reduce the costs of &arketing and client service.365
$usto&er relationship &anage&ent descri'es a co&pany7wide 'usiness strategy including
custo&er7interface depart&ents as well as other depart&ents.385 (easuring and valuing
custo&er relationships is critical to i&ple&enting this strategy.