Phn tch thit k h thng thng

tin qun l
Phan Hu Trung
4. Xy dng mt h thng thng tin
hiu qu
a. HTTT hiu qu:
t c mc tiu thit k ra ca t chc
Chi ph chp nhn c
p ng c cc chun mc ca mt h
thng thng tin hin hnh
Sn phm c gi tr xc ng
D hc, d s dng
Mm do, c th kim tra v pht trin c
4. Xy dng mt h thng thng tin
hiu qu
b. Cc yu km:
Thit k
D liu
Gi thnh
Hot ng
4. Xy dng mt h thng thng tin
hiu qu
c. Cc gii php:
Nhu cu bo m cht lng phn mm
Kim nghim phn mm
Cc phng php v cng c nng cao cht
lng phn mm
Hng i tng
Hng chc nng
Case
5. Cc loi h thng thng tin
Phn loi theo chc nng
H thng t ng vn phng (OAS)
H thng truyn thng (CS)
H thng x l giao dch (TPS)
H cung cp thng tin thc hin (EIS)
H thng thng tin qun l (MIS)
H h tr quyt nh (DSS)
H iu hnh (ESS)
H h tr lm vic theo nhm (GS)
5. Cc loi h thng thng tin (tip)
Phn loi theo c tnh k thut:
HT thng tin c nhn (PIS)
H thng tin lm vic theo nhm (GIS)
H thng tin doanh nghip (EIS)
H thng thng tin tch hp (Integrated
Information System)
Chng 2. Nghin cu hin trng
c tin hnh trong c 2 giai on ca qu
trnh pht trin h thng
Lp k hoch (xy dng d n kh thi)
Phn tch h thng (phn tch h thng)
2.1. Mc tiu v ngha
Mc tiu: Xc nh nhu cu thng tin ca t
chc nhm phc v cho vic xy dng d n
pht trin h thng, lm c s cho vic phn
tch v thit k h thng sau ny
ngha:
Giai on u ca qu trnh xy HTTT
Quyt nh vic hnh thnh d n v cht lng
ca vic phn tch v thit k
2.2. Quan im tip cn t chc
T tng: tip cn h thng
T mc cao nht ->mc thp nht
T tru tng n c th
T tng qut n chi tit
Vn dung: xem t chc l mt h thng tin x hi k
thut, trong mi quan h cht ch gia cc b phn
T lnh o->trung gian ->cn b
T mc tiu t chc ->cc lnh vc hot ng->cng vic
c th
2.3. Tin trnh kho st
Cc giai on kho st
Cc bc cn thc hin trong mi giai on
kho st
Cc giai on kho st
Kho st s b
Mc tiu: phc v hnh thnh d n pht trin ht
i tng: t lnh o tr xung
Kt qu: (s chc nng, gii php, mc tiu)
Kho st chi tit
Mc tiu: thu thp c nh cu thng tin chi tit ca t chc
i tng: mi cng vic mi v tr lm vic v cc mc
qun l thuc lnh vc nghin cu
Kt qu: lit k cc chc nng, cc cng vic cn thc
hin.
Cc bc cn thc hin
Thc hin kho st
Cng c, b sung v hon thin kt qu
kho st
Tng hp kt qun kho st
Hp thc ha kt qu kho st
2.4 Phng php v cng c s dng
C 4 phng php thng c s dng:
Phng php quan st
Phng php phng vn
Phng php iu tra
Phng php nghin cu ti liu
Phng php quan st
Quan st trc tip
Ti ch
Quan st v ghi chp
Thng thc hin lc bt u ca qa trnh kho
st
Quan st gin tip
Quan st t xa, hay qua phng tin
Quan st kt hp vi ghi chp
Khi cn b sung thng tin thu c
Phng php quan st (tip)
Ni dung thng tin cn thu thp
Cc cng vic, thao tc ca ngi lm vic
Vt mang tin s dng
Phng tin trao i thng tin
Cc i tng, b phn lin quan
Tn xut, khi lng cng vic
Kh khn gp phi
Nhng bin c c bit
Phng php quan st (tip)
Hn ch
Kt qu mang tnh ch quan
Ngi b quan st d b tc ng, khng th hin
bnh thng
Ngi b quan st b ng
Tn thi gian
Thng tin b ngoi, hn ch
Phng php phng vn
y l pp hi trc tip ngi c lin quan.
y l phng php chnh, cho nhiu thng
tin v c cht lng cao.
Yu t nh hng cht lng phng vn:
S chun b
Cht lng cu hi, phng php ghi chp
Kinh nghim v kh nng giao tip
S hiu bit v nghip v
Phng php phng vn (tip)
T chc phng vn
Chun b:
Cn tip xc s b, lm quen
Hn gp v tha thun ni dung, thi gian, a im
Chun b trc cho bui gp g v lm vic u tin
Chun b cc cu hi
D kin kt qu
Thc hin phng vn
Nn lm 2 nhm ngi
Sm hnh thnh s chc nng
Cui bui pv, nn nhc li ni dung
Ko nn ko di
Phng php phng vn (tip)
Ni dung tp trung
Ngi lnh o, qun l
M hnh t chc qun l
Nhim v, chc nng, mc tiu t chc, b phn
Mi quan h ni b
Vai tr ca cc b phn chnh
Ci mnh, ci yu, kh khn cn tr cn gii quyt
nh, kin ngh, phng n gii quyt nu c th
Vi ch lm ca nhn vin
Hot ng cng vic
iu kin lm vic
Thng tin s dng, thng tin to ra
Chu k, tn xut, thi gian, khi lng thc hin
Quy tc, th tc cn tun theo
H s, ti liu s dng v cch lu tr
Thng tin to ra, ni n, mc ch, kh khn, xut

Phng php phng vn (tip)
Nhng hn ch giao tip khi pv
Ngn ng s dng
Khi nim khng thng nht
Trng thi tinh thn ngi hi v c hi
nh kin sn c
S tin cy cha cao, cch x s tp th
Nhng lu :
Cn ch nghe, bit im lng
Trnh hi chuyn ni b, c nhn
Ch quan st thay i kp thi
Tng bc thit lp quan h hp tc
Cu hi tp trung vo lnh vc nghin cu, ngn gn, m
Gp kh khn khi b hi li nn trung thc
Phng php iu tra
Ni dung:
Dng thm d d lun, thng tin i chng
Thng dng b sung thm thng tin nh hng tc dng
hn ch
Nhng ni dung cn thm d:
Nhng kh khn ca t chc
Nguyn nhn c th c
Gii php xy dng HTTT l tt nht
Kh khn khi p dng HTTT
Cu hi thm d thng dng cc kh nng la chn c sn
Ch dng nh phng php b sung, thng tin thu thp hn
ch trong phm vi hp, ch cho thng tin nh tnh

2.5. Cc khi nim s dng trong kho
st
Chc nng cng vic: l tp hp cc hnh ng
thc hin mt phm vi no (activity task
action)
Quy tc th tc: l mt s th hin mc tiu
chn
Th tc qun l: l nhng quy nh cn tun th
m bo y/c mc tiu qun l
Quy tc t chc: l quy tc cn tun th ca t chc
Quy tc k thut: l quy tc m bo y/c k thut
2.6 Cng c s dng
Phiu phng vn
Lu cng vic
Bng tng hp h s
Bng tng hp chc nng
M ti chi tit ti liu
M t chi tit d liu
2.7 Cng c kt qu kho st
Sau khi phng vn cn xem li v hon thin
ti liu thu c
Pht hin ch thiu st, ch cha r, chun
b cu hi b sung
Hon chnh s phn cp chc nng
Tip tc phng vn hoc cc bin php khc
hon chnh ti liu
2.8 Tng hp kt qu kho st
Tng hp cc x l
Tng hp kt hp vi t chc
nhm mc tiu lm r cc thiu st v s ri rc
ca cc yu t lin quan, trnh by tng minh
ngi s dng xem xt nh gi v hp thc ha
Tng hp theo cc lnh vc hot ng
Hnh thc ha: bng cng c m t
Tng hp tch khi t chc: lm r hot
ng l bt bin trong lnh vc
2.8 Tng hp kt qu kho st (tip)
Tng hp cc d liu
Lit k ra tt c cc d liu c lin quan n
min kho st ca t chc v sng lc thu
c nhng d liu y
Sng lc d liu: lit k cc thng tin thu
c, so snh, i chiu, xem xt s ph
hp ca n v ni dung
V d
Phn tch v thit k h thng thng tin qun
l ca phng khm.
Nghin cu hin trng (thu thp ti liu, thc hin
phng vn, phn tch d liu, hnh thnh m hnh
phn r chc nng..)
Chng 3. Cc m hnh phn tch
chc nng nghip v
3.1 M hnh chc nng nghip v
3.2 S lung d liu
3.3 Ma trn thc th - chc nng
3.1 M hnh chc nng nghip v
(BFD Bussiness Function Diagram)
Xc nh chc nng nghip v l bc u
tin ca phn tch h thng. phn tch
nhu cu thng tin ca t chc ta phi bit
c t chc thc hin nhng nhim v,
chc nng g. T bit c cc d liu,
thng tin g m t chc s dng, t chc s
dng v lm th no c cc thng tin cn
thit
M hnh chc nng nghip v (tip)
3.1.1. M t m hnh
nh ngha: m hnh chc nng nghip v l mt
s phn r c th bc mt cch n gin cc
chc nng ca min nghin cu (kho st).
Khi nim v k hiu s dng:
Chc nng nghip v: y c hiu l cc cng vic
m t chc cn thc hin trong hot ng ca n. Khi
nim chc nng y l khi nim logic, tc l ch ni
n tn cng vic cn lm v mi quan h phn cp
gia chng m khng ch ra cng vic c lm nh
th no, bng cch no, u, khi no v ai lm
Khi nim v k hiu s dng
Cng vic hay chc nng y c hiu
4 mc t tng hp n chi tit nh sau:
Mt lnh vc hot ng: ti chnh, ngn hng
Mt hot ng: lp k hoch, tip th
Mt nhim v: d bo lp k hoch.
Mt hnh ng: thu thp d liu, in bo co
Cc k hiu s dng
Tn chc nng
ngha ca m hnh
M hnh c xy dng dn cng vi tin trnh kho
st chi tit gip cho vic nh hng hot ng kho
st
N cho php xc nh phm vi cc chc nng hay
min cn nghin cu ca t chc
N cho thy v tr ca mi cng vic trong ton h
thng, trnh trng lp, gip pht hin cc chc nng
cn thiu
L c s thit k cu trc h thng chng trnh
ca h thng sau ny
Cc dng ca m hnh
Dng chun: M t cc chc nng cho mt
min kho st (hay c mt h thng nh)
Dng cng ty: M t tng th ton b chc
nng ca mt t chc quy m ln. dng
ny, m hnh thng gm 2 s tr ln.
Mt s m t ton b cng ty mc
gp. Cc s cn li l cc s dng
chun m t cho tng b phn ca t chc
3.1.2. Biu din ca m hnh
Phn r c th bc cc chc nng:
T mt chc nng mc trn phn thnh cc
chc nng chi tit mc thp hn
Mi chc nng c phn r t mt chc nng
mc trn phi l mt b phn m bo thc hin
chc nng mc trn
Vic thc hin tt c cc chc nng mc di
trc tip phi m bo thc hin chc nng
mc trn
3.1.2. Biu din ca m hnh (tip)
Sp xp cc chc nng thuc cc mc:
Khng nn phn r qu 6 mc
mi mc cc chc nng nn sp xp trn cng
mt hng
S cn b tr cn i, r rng d kim tra
3.1.2. Biu din ca m hnh (tip)
t tn cc chc nng:
Mi chc nng c mt tn duy nht
Tn dng dng: ng t hay b ng
V d: ly n hng, nhp hng.
Tn chc nng cn biu th st vi cng vic thc t m t
chc thc hin
Ch : HTTT nhm phc v mc ch kim sot cc
hot ng ca t chc do vy s chc nng phi
phn nh c nhng hnh ng ca th gii thc

3.1.2. Biu din ca m hnh (tip)
Xc nh chc nng v hon chnh s
Xc nh chc nng c tin hnh khu kho st, hon
thnh khi kho st xong
Lp s chc nng trn c s trc gic
Kt hp phn tch vng i i vi h thng phc tp
Cc chc nng c chi tit trn c s phn r mi chc
nng thnh cc chc nng mc thp hn. Chc nng
c xem l mc thp nht nu khng th phn r c
na
S dng d liu kho st hon chnh s chc nng:
thng i t di ln
V d: S chc nng bn hng
0: Kinh doanh bn hng
1
Tip nhn n
hng
2
Gii quyt
khch hng
3
X l yu cu
4
ng gi hng
theo n
1.1
Nhn, kim tra
n hng
1.2
Kim tra khch
hng
4.1
Gom hng
theo n
4.2
ng gi
hng gom
4.3
Giao nhn
hng vi
khch
1.3
Kim tra hng
trong kho
V d: Qun l trng gi xe

3.1.3. Dng cng ty ca s BFD
Cch biu din:
S chun chc nng nghip v dnh cho mt min kho
st
Vi chin lc x l d liu tch hp, chc nng cao nht
ca s phi l chc nng nghip v ca ton cng ty
Mi chc nng ca b phn l mt chc nng gp. N
c phn r v cho mt s chun
Nu mt b phn khng cn nghin cu th vic phn r n
l khng cn thit, c th dng cc ng ni ngt qung
ni n chc nng ny trong s .
3.1.3. Dng cng ty ca s
BFD(tip)
Mt biu din ca s cng ty mc gp
mc u tin ca s BFD, thng bao gm
chc nng gp ca cc b phn. Thng thng
cng ty c rt nhiu b phn khc nhau. V vy ta
s dng s phn cp theo dng. Trong cc
dng cp u l tn cc b phn, cc dng mc
tip theo l cc chc nng gp ca cc b phn
(thng s dng phn tch trong ma trn
thc th chc nng
V d: s dng ct ca mt ct
1. B phn k hoch
1.1 Lp k hoch chin lc
1.2 Lp k hoch hng nm
1.3 Lp k hoch tc nghip (qu)
1.4 Xt cp pht vt t ph tng
2. B phn ti chnh
2.1 Lp k hoch ngn sch
2.2 Qun l thu chi
2.3 Qun l thanh quyt ton
2.4 hch ton gi thnh
2.5 Tng hp bo co
3. B phn lao ng tin lng
3.1 Qun l nhn s
3.2 o to, km cp
3.3 B tr cn b, nng bc, xp lng
V d: s dng ct ca mt ct (tip)
B phn qun l c in
4.1 Lp k hoch trang b, sa cha
4.2 Theo di tnh trng c in
4.3 Cung cp gii php k thut
4.4 T chc sa cha, thay th
5. B phn qun l cng ngh
5.1 nh dng sn phm v ch tiu cht lng
5.2 Xy dng v qun l qu trnh cng ngh
5.3 Nghin cu th nghim cng ngh
6. B phn qun l cht lng
6.1 Kim tra thc hin quy trnh
6.2 Kim tra cht lng sn phm
6.3 An ton lao ng v v sinh cng nghip
V d: s dng ct ca mt ct (tip)
7. B phn tip th
7.1 Thu thp thng tin th trng
7.2 Phn tch v xut chnh sch tiu th
7.3 Xy dng chin lc sn phm
7.4 T chc qung co
8. B phn tiu th
8.1 T chc k kt hp ng
8.2 T chc cung ng sn phm
8.3 Qun l kho thnh phm
9. B phn nguyn liu
9.1 T chc vng nguyn liu
9.2 K kt hp ng mua nguyn liu
9.3 Qun l kho nguyn liu
V d: s dng ct ca mt ct (tip)
10. B phn hnh chnh
10.1 Vn th, tip tn
10.2 Qun l cc dch v ni b
10.3 Cng tc on th
11. B phn bo v an ninh
11.1 T chc lc lng, bin php an ninh
11.2 T chc hun luyn v din tp
11.3 T chc phng cha chy

3.1.4 Kt lun
BFD l cng c m hnh phn tch u tin
N gip xc nh phm vi h thng c nghin cu
Cung cp cc thnh phn cho vic kho st v phn
tch tip
S cn c s nht tr cao ca ngi s dng
S cn c tip tc b sung hon thin trong
sut qu trnh phn tch
3.2 S lung d liu (DFD-Data
Flow Diagram)
nh ngha v ngha
Khi nim v k hiu
Phn mc
S ng cnh
3.2.1. nh ngha v ngha
Cho ta bit cc phn t cu thnh cu th thng xt
theo hot ng chc nng, nhn t trn xung theo
mc chi tit khc nhau. Cc chc nng lin kt
vi nhau ntn v hot ng thc tin ra lm sao
nh ngha: S lung d liu l mt cng c m
t dng thng tin nghip v ni kt gia cc chc
nng trong mt phm vi c xt
Vai tr:
Xc nh nhu cu thng tin ca ngi dng mi chc
nng
Vch k hoch v minh ha phng n thit k

Vai tr (tip)
Lm phng tin giao tip gia nh phn tch v
ngi s dng
c t yu cu hnh thc v c t thit k h thng
N cho thy s vn ng v bin i ca thng tin
t mt tin trnh ny sang mt tin trnh khc
S lung d liu cha m t y v h thng
3.2.2. Khi nim v k hiu
Tin trnh l mt hay vi chc nng
Tin trnh c chia lm 2 loi:
Tin trnh tc dng lm chuyn ha d liu
Tin trnh ch lm thay i ln cc thc th vt
cht
S dng hnh trn (hnh thoi m t tin
trnh)
Tn tin trnh thng l ng t hoc b ng
3.2.2. Khi nim v k hiu (tip)
Lung d liu: l cc d liu i ra hoc i
vo mt tin trnh, mt i tng khc
M t lung thng tin bng m tn mt chiu
hay hai chiu, gn vi n c th l tn d
liu truyn i, u mi tn ch hng i ca
dng thng tin
Kim tra
khch hng
n
hng
Thng tin
v k h
s khch hng
3.2.2. Khi nim v k hiu (tip)
Kho d liu: m t cc d liu c lu gi
trn mt vt mang tin no trong mt thi
gian nht nh cho mt hoc nhiu tin
trnh hoc tc nhn c th truy cp n n,
k hiu l hnh ch nht hoc 2 gch
Ch m t mt thc th c lu tr d liu
Truy cp thng qua mi tn
Tn kho
Tn kho
3.2.2. Khi nim v k hiu (tip)
Tc nhn trong, tc nhn ngoi: l mt
ngi, mt nhm ngif hay mt t chc
bn trong hay ngoi lnh vc nghin cu,
nhng c quan h thng tin vi phm vi
nghin cu
Ngi ta dng hnh vung ch mt tc
nhn, bn trong c tn tc nhn
3.2.3. Phn mc
S lung d liu m t y mt h
thng nghin cu thng rt phc tp, v
vy cn s dng k thut phn r theo th
bc chia s thnh mt s mc. S
mc cao nht (mc o) bao gm nhng tin
trnh chnh ca h thng.
Tn ca s l tn ca tin trnh con ang
trin khai, mi mt s c nh s th
t
3.2.4. S ng cnh
Trong nhiu trng hp ta mun c mt ci
nhn tng th v quan h thng tin ca mt
hot ng chc nng trong mi quan h qua
li v mt thng tin vi cc tc nhn lin
quan vi n. Khi s lung d liu c
thn khc gi l s ng cnh
V d
3.3. Ma trn thc th chc nng
L cng c phn tch d liu trong qu
trnh kho st
M t ma trn
Vai tr v ngha
V d c th
3.3.1. M t ma trn
Ma trn gm cc dng v cc ct:
Mi ct ng vi mt thc th
Mi dng ng vi mt chc nng
Khng nn s dng cc chc nng qu chi tit hoc
qu gp
Mi ca ma trn ta nh du X nu c mi quan
h, ngc li b trng (i khi c th thay i x =
mt s k hiu nh R (read), C (create).)
3.3.2. Vai tr v ngha
Cho ta bit c mi quan h gia chc
nng v cc thc th lin quan vi n
Cho php pht hin nhng thc th hay
chc nng c lp -> loi b nhng chc
nng hay thc th tha
3.3.3. V d c th

Chng IV. Phn tch v thit k thng
tin nghip v
4.1 Tip cn thng tin nghip v
4.2 Gii thiu m hnh thc th quan h
4.3 Cc khi nim v k hiu s dng
4.4 Thit k c s d liu logic v m hnh
quan h
4.5 V d c th
4.1 Tip cn thng tin nghip v
Cc quan im tip cn
Mc tiu phn tch d liu
Cc quan im tip cn
a. Tip cn nh hng tin trnh
- Ch n x l, chc nng l chnh
-> ny sinh vn : D tha d liu, ko tn dng,
ko s dng li c, phi thay i khi chng trnh
thay i, tn thi gian, cng sc
b. Tip cn nh hng d liu: Tch d liu khi cc
chc nng t chc c lp, do vy c th t
chc ti u, khai thc hiu qu, tit kim thi gian,
v ko ph thuc vo cc ud
c. Tip cn hng i tng
Mc tiu phn tch d liu
X cc n v thng tin c bn cn thit ca
t chc
X cu trc hay quan h gia chng, m t
m hnh ca chng
Ti liu s dng: Cc bng d liu tng
hp/chi tit v cc ti liu kho st
4.2 Gii thiu v m hnh thc th
quan h
Vai tr v ngha ca m hnh
M m hnh (E-R) m t th gii thc v l cng
c phn tch
L c s xy dng cng c thit k
Tnh trc quan cao, m t th thi thc tt nht
Cc thnh phn c bn ca m hnh
Cc thc th
Cc thuc tnh
Cc mi quan h gia cc thc th
4.3. Cc khi nim v k hiu s dng
Thc th
Thuc tnh
Mi quan h
M hnh ha thuc tnh a tr
M hnh ha d liu ph thuc thi gian
Tng qut ha
Cc quy tc nghip v
4.3.1. Thc th
Thc th l khi nim m t mt lp i
tng c cc c trng cn quan tm
Bn th l mt i tng c th ca lp
Phn bit

Thc th Bn th
S lng Mt Nhiu
Nhn bit Tn, c trng d liu
Quan h M t T th hin T
4.3.2. Thuc tnh
Thuc tnh l c trng chung, vn c ca lp i
tng m ta quan tm
Gi tr: thuc mt min
Thuc tnh c 4 loi: Tn gi, nh danh, m t, lp
Thuc tnh tn gi:
C gi tr l tn ca cc bn th, dng phn bit bn th
Cho php nhn bit s tn ti ca mt thc th
Thng c ch tn
4.3.2. Thuc tnh (tip)
Thuc tnh nh danh:
Gi tr ca n cho php ta phn bit cc bn th
Gm mt hay mt s thuc tnh ca thc th
C sn hoc c thm vo, thng c m t bng hnh
Elipse c gch chn
C th c nhiu nh danh. Cch chn thuc tnh nh danh
Khc trng
t thuc tnh nht
Khng cha thnh phn d thay i ca i tng m t
Thuc tnh m t:
Biu din: Hnh elipse, c tn bn trong v c ni
vi thc th bng on thng
V d
Sinh vin
Dia chi
Ma sv
Ten sinh vien
Ngay sinh
Que quan
Ngoai ngu
4.3.3. Cc mi quan h
Phn nh mi quan h vn c gia cc bn
th v cc thc th
Gn kt cc thc th vi nhau
c trng: bc v bn s
Biu din: hnh thoi c tn quan h bn
trong, ni vi cc thc th bng on thng
4.3.3. Cc mi quan h (tip)
Bc ca mi quan h l s thc th tham gia vo
quan h. C 3 loi:
Bc 1 - quy: mi quan h gia cc bn th ca cng mt
thc th
Bc 2: Gia 2 bn th ca 2 thc th khc nhau
Bc 3: ng thi gia cc bn th ca ba thc th khc
nhau
Trong mi quan h, mt bn th c th c quan h vi 1
hay nhiu bn th ca mt thc th khc, tng ng ta c
quan h 1 1, 1 n, m n

4.3.3. Cc mi quan h (tip)
Phc th: mi quan h bc 3 hay bc thp
hn dng nhiu nhiu hay c thuc tnh
ring
Cn phn bit mi quan h bc ba khng
phi tt c l 1 n vi phc th
4.3.3. Cc mi quan h (tip)
Cc bn s: l s cc bn th ca thc th
tham gia vo quan h
Ba k hiu: 0, | v tng ng vi 0, 1,
nhiu
Cc cch biu din:
4.3.3. Cc mi quan h (tip)
S ph thuc tn ti: quan h bc hai, bn
s nh nht mt bn l 1
Mi quan h nh danh: thuc thnh nh
danh ca con cha nh danh ca cha
V d v quan h bc 1
Ngui
Kt hn
Nhn vin
Qun l
Mc
Gm
S lng
V d v quan h bc 2
Nhn vin Ch nh Ch lm
Nhm sn phm Gm Sn phm
Sinh vien Dang ky Khoa hoc
V d v quan h bc 3
Gio vin Ging Lp
So tiet
Mon hoc