SARATH BHUSHAN KALUTURI

1. 2. 3. 4. 5. 6.

Improve customer relationship Develop an enhanced vision of customers Access all information quickly Allow customers quick and easy access to information online Manage customer complains effectively Fill gaps in business process and enhance communication internally
SARATH BHUSHAN KALUTURI

i. ii. iii. iv. v.

Enhanced management of customer information Customers achieve quick and easy access to customized information using Customer Portal Improved customer service customer feedback acted upon immediately Automated processes increases productivity Customized workflow provides a high degree of flexibility
SARATH BHUSHAN KALUTURI

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Difficult to estimate cost Most companies underestimate cost Price ranges depend upon complexity $1000 to $50000 Positive return on investment
SARATH BHUSHAN KALUTURI

High Complexity
Siebel Systems SAP Amdocs

Medium Complexity
Siebel Systems Microsoft PeopleSoft
SARATH BHUSHAN KALUTURI

Low Complexity
Sales Logix MicroSoft NetSuite

SARATH BHUSHAN KALUTURI