Professional Documents
Culture Documents
Comparison of Current Account Facilities Being Provided by Standard Chartered Bank Comparing Other Competetive Banks
Comparison of Current Account Facilities Being Provided by Standard Chartered Bank Comparing Other Competetive Banks
Faculty Guide :
Dr. Amit K. Sinha
Faculty-in-Charge
ABS LUCKNOW
LUCKNOW
SUMMER INTERNSHIP REPORT IN PARTIAL FULFILLMENT OF THE AWARD OF THE
FULL TIME MASTERS IN BUSINESS ADMINISTRATION {2007-09)
Date. ___________________
Signature
Name: Abhishek Mishra
Student
Signature
Name : Dr. Amit Sinha
Faculty Guide
Signature
Course Director
Amity University
Established By Ritnand Balved Education Foundation
Amity
ACKNOWLEDGMENT
I would like to thank Mr. Vibhor Pandey, Area Sales Manager, STANDARD
CHARTERED BANK Lucknow and Mr. Shyam S. Agarwal, Asst. Manager
Liability, STANDARD CHARTERED BANK, Lucknow, for giving me the
opportunity to work in this prestigious organization.
I would also like to thank Mr. Pallav Chaudhary [Team Manager], at
STANDARD CHARTERED BANK, Lucknow for giving me the opportunity
to work in this esteemed department and giving me the opportunity to work
on this project which helped me in gaining immense knowledge. I also thank
him for the guidance provided by him in the process without which it could
not have been possible for me to complete the task successfully. I am grateful
to all members of the bank for their valuable support and help which they
extended
Now I would like to thank Prof. Dr. AMIT SINHA, my faculty
guide for constantly guiding me in learning new aspects of the corporate
world and helping me in applying the knowledge that Ive learned at my
workplace and also helping me throughout this project with valuable
information and giving me a better insight of the things.
TABLE OF CONTENTS
Statement by the candidate
Certificate by Faculty Guide
Acknowledgement
2
3
4
CHAPTER I
Theoretical Presentation of the Topic
8-9
CHAPTER II
Organizational profile of the Company
History
Global Network
Chairmans Statement
Vision
Consolidated Balance Sheet
Goals and Objectives in 2007
Priorities in 2008
Data & Trends
Achievements/Awards 2007
SWOT Analysis
10 - 27
CHAPTER III
Comparative study of the Current Account
Facilities
a) STANDARD CHARTERED BANK
b) H.D.F.C BANK
c) A.X.I.S BANK
d) H.S.B.C BANK
Methodology
28 - 52
11 12
13
14 - 16
17 - 18
19 - 20
20
21
22 24
25
26 - 27
29 - 34
35 - 49
50 - 77
78 - 84
85
CHAPTER IV
Findings, Conclusions & Suggestions
86 - 89
ANNEXTURE
BIBLIOGRAPHY
90
96
LIST OF TABLES
Change in data with trend of change
with passing years
22 - 24
95
SYNOPSIS
This project is basically being formulated to make a comparison of the
current account facilities being provided by the different banks, leveling
with the presence of STANDARD CHARTERED BANK. The market
needs are continuously changing and so are the needs of the current
account holders. So this project also represents the basic facilities being
provided by the covered banks and helps the required people to make
their decisions while choosing a bank for their current accounts.
CHAPTER I
THEORETICAL
PRESENTATION OF THE
TOPIC
10
UNIVERSE OF THE STUDY: Since the facilities are nearly the same all
around the country so the research is applicable around the nation. Hence here by a
11
comparison has been made between the top most current account service providers in
Indian scenario, namely
12
CHAPTER II
ORGANIZATIONAL
PROFILE OF THE
COMPANY
13
History
The Standard Chartered Group was formed in 1969 through a merger of two banks:
The Standard Bank of British South Africa founded in 1863 and the Chartered Bank
of India, Australia and China, founded in 1853.
Both companies were keen to capitalize on the huge expansion of trade and to earn
the handsome profits to be made from financing the movement of goods from Europe
to the East and to Africa.
14
15
Global Network
Standard Chartered has a network of over 1,700 branches and outlets in more than 70
countries and territories across the globe, making us one of the world's most
international banks.
Asia Pacific
Afghanistan
Australia
Bangladesh
Brunei
Darussalem
Cambodia
China
Hong Kong
India
Indonesia
Japan
Laos
Macau
Malaysia
Mauritius
Nepal
Pakistan
Philippines
Singapore
South Korea
Sri Lanka
Taiwan
Thailand
Vietnam
UK/Europe
Jersey
Switzerland
Turkey
United Kingdom
The Americas
Argentina
Bahamas
Brazil
Colombia
Falkland Islands
Mexico
Peru
USA
Venezuela
Africa
Botswana
Cameroon
Cote d'lvoire
Ghana
Kenya
Nigeria
Sierra Leone
South Africa
Tanzania
The Gambia
Uganda
Zambia
Zimbabwe
The Middle East
Bahrain
Jordan
Lebanon
Oman
Qatar
UAE
Listed on both the London Stock Exchange and the Hong Kong Stock
Exchange, Standard Chartered PLC is consistently ranked in the top 25
FTSE [FINANCIAL TIMES STOCK EXCHANGE] 100 companies by
market capitalization.
16
Chairmans Statement
Meeting the
Challenge
In our markets lie the greatest
social and environmental risks and
also the greatest opportunities for
new solutions,services and ways to
grow our business.
Looking forward to the next 10 years, we can be certain of one thing: there will be
substantial growth in our markets. With China and India setting the pace, and Africa
expected to grow rapidly, there will be huge opportunities for trade, knowledge and
skills transfer as well as wealth creation in the countries in which we operate.
A well-functioning financial services system has always played a key
role in both driving and supporting growth by providing capital, facilitating trade and
financial infrastructure and innovation. Financial institution must play a pivotal role
in providing innovative solutions to the significant social, economic and
17
environmental challenges the world faces. Today, 2.7 billion people have no access
to financial services. Over 1 billion people have poor access to water, rising to 1.8
billion by 2050. Soil erosion, floods, droughts and pollution threaten the livelihoods
of 2.6 billion people and more than 13 football fields of forest are cut down each
minute. Many of these challenges are already being experienced in the countries in
which we operate. We are aware of the urgent need to find ways to support
sustainable growth that benefits economics, the environment and society as well as
the need to uphold good governance. In our markets lie the greatest social and
environmental risks and also the greatest opportunities for new solutions, services and
ways to grow our business.
We believe there are 4 ways to be a force for good whilst delivering value to people:
Leadership
We can help bring sustainable solutions to our markets by using
experience of providing financial services for over 150 years. I have been involved in
the Corporate Leaders Group on Climate Change and bank was a signatory to the Bali
Communique from UK business leaders to international political leaders, supporting
international agreement ahead of the United Nations Climate Change Conference in
Bali in December 2007. At Standard Chartered, leadership also means leading by
example. This is why we pay so much attention to responsible business practice and
on reducing our own environmental impacts.
Delivering new products to the new markets
At the Clinton Global Initiative,
in September 2007, we committed to take a lead role in the financing of new
renewable and clean energy projects in Asia, Africa and the Middle East. These
18
projects will have a total value of $8-10 billion over a five-year period from 2008-12.
We are committed to addressing issues that are meaningful to the countries in which
we operate.
Being the right partner
Sustainability extends beyond Standard Chartered itself to
include our relationships with governments, customers, communities and suppliers.
We partner with like-minded organizations such as the Clinton Global Initiative, the
World Economic Forum and the Global Business Coalition, amongst others, to ensure
we turn aspiration into tangible results.
We remain committed to upholding the principles of the
United Nations Global Compact and believe that it is through partnerships with
business, governments, civil society and the United Nations{UN} that we will
contribute to the achievement of the UN Millennium Development Goals. We believe
our focus to date on increasing access to financial services; educating one million
people on the HIV/AIDS; empowering socially-excluded women in India through
sports; committing to diversity and inclusion in the workplace, as well as funding
clean energy sources, is already contributing towards these goals.
Being successful
Our success allows us to contribute to local economies by
facilitating trade, increasing human resource capabilities, supporting businesses and
investing in local communities.
Standard Chartered has long valued relationships with customers, governments, social
organizations and regulators that we have built over 150 years of business experience
in these markets. This puts us in a strong position to collaborate efficiently with
19
various stakeholders to respond to the changing faced. The issues present both risks
and opportunities for us.
VISION
CATALYST FOR CHANGE
20
are learning more about how the issues interact with each other and our core business
objectives.
By being a high-performing bank, helping people and companies
borrow, save and make transactions, we naturally play a role in creating wealth and
stimulating growth. From the perspective of shareholder value creation the more
successful a country becomes, the more successful we can be. But long term growth
depends on how well we all manage risk, including the social and environmental
issues that can impede or undermine sustainable growth.
21
2006
$million
Assets
Cash and balances at central banks
42
10,175
7,698
Financial assets held at fair value
through profit or loss
15
22,958
15,715
Derivative financial instruments
16
26,204
13,154
Loans and advances to banks
17,20 35,365
19,724
Loans and advances to customers
18,20 154,266
139,300
Investment securities
22
55,274
49,497
Interests in associates
23
269
218
Goodwill and intangible assets
25
6,380
6,247
Property, plant and equipment
26
2,887
2,168
Deferred tax assets
27
559
512
Other assets
28
11,011
8,601
Prepayments and accrued income
3,857
3,268
------------------------------------------------------------------------------------------------------Total assets
329,205
266,102
Liabilities
Deposits by banks
29
25,880
26,233
Customer accounts
30
179,760
147,382
Financial liabilities held at fair value
through profit or loss
31
14,250
9,969
Derivative financial instruments
16
26,270
13,703
Debt securities in issue
32
27,137
23,514
Current tax liabilities
185
68
Other liabilities
34
14,742
11,331
Accruals and deferred income
3,429
3,210
Provisions for liabilities and charges
35
38
45
Retirement benefit obligations
36
322
553
Subordinated liabilities and other
borrowed funds
37
15,740
12,699
------------------------------------------------------------------------------------------------------Total liabilities
307,753
248,707
22
Equity
Share capital
38
705
692
Reserves
39
20,146
16,161
-----------------------------------------------------------------------------------------------------Total parent company shareholders equity
20,851
16,853
Minority interests
40
601
542
------------------------------------------------------------------------------------------------------Total equity
21,452
17,395
------------------------------------------------------------------------------------------------------Total equity and liabilities
329,205
266,102
.
These accounts were approved by the Board of Directors on 26 February
2008 and signed on its behalf by:
E M Davies
Chairman
P A Sands
Group Chief Executive
R H Meddings
Group Finance Director
23
Priorities in 2008
20 per cent reduction for paper use using 2006 baseline data.
24
25
26
27
ACHIEVEMENTS/AWARDS IN 2007 :
28
SWOT ANALYSIS
STRENGTHS:
Good financial condition of the company to tackle/meet any short term
financial shortage/requirement.
Employment of the worlds latest Banking Services. Eg. Islamic Banking.
High level of brand awareness of the brand among customer.
Competitive price strategies.
Excellent advertising, has direct impact on customers mind.
Good coverage across the nation.
Innovative marketing, sales, and distributions.
Introduction of new Services frequently.
World class Value Added Services.
WEAKNESS:
Low brand acceptability.
Few options on options as compared to the wide range offered by other
banks.
The facilities come at a higher cost as compared to nationalized banks.
The demerits of commission based recruitment. To achieve targets frauds
occur.
The fight on the basis of cost my lead to blood bath after a particular point of
time.
The company is not able to cater to the niche segment.
Number of dissatisfied and self fooled customer is there.
29
OPPORTUNITIES:
The diversification of the company can be also in the higher middle segment.
Indian Economy is growing at a pace speedier than others.
Flaws in the banking services of other banks, which are not able to tackle the
increasing number of consumers.
Presence of 150 years in the market is a priority that can be milked more.
The middle income segment involved in business can be considered.
Current Account was once considered the authority of nationalized banks but
now the trend has changed. Facilities by privatized banks has segmented the
market.
Sustained high growth rate in the economy.
Spending power among public had steadily increasing
Population mix moving favorably towards a younger age.
THREATS:
Aggressive marketing policy by the rivals.
Competitors can take an advantage of lower brand acceptability.
Entry of new entrants like HSBC and AXIS Bank in a all new form.
New attractive plans/ schemes introduced by the competitors.
The nationalized banks are considered more benefitial in case of current
accounts.
Change in customer needs and tastes.
30
CHAPTER III
PRESENTATION OF DATA
AND ANALYSIS
31
Special Features
At Standard Chartered, we ensure that your banking is most economical with our
Business Plus Account so that you may reinvest the money saved in your business.
Take a look at the unique benefits of having a Business Plus Account:
FREE Drafts on our branch locations As a Business Plus customer, you can
now avail of drafts & pay orders payable at any of our branches up to 75 a
quarter.
FREE Payable at par cheques. You can issue cheques payable at par at any of
our branch locations, free of cost.
FREE National Electronic Fund Transfers Now, transfer funds seamlessly to
accounts in over 63 banks and 26000 branches across India. The funds can be
transferred within 24 hours*.
FREE Anywhere banking facility. You can conduct your banking transactions
from any of our branches spread across the country, irrespective of the branch
where your account was opened.
32
The Business Plus Account offers Doorstep Banking - You can request for cash pickup and delivery, cheque pick-up, draft / PO delivery to / from your home or office.
Additional Features
Whatever your banking requirements our Business Plus Account will give you a mix
of value and transactional convenience that is unsurpassed. We also recognize that
your time is precious. Thus, we provide a host of services that will help you save the
time spent on banking.
Get your funds faster without any additional cost. Cheques drawn on any
bank at our branch locations are cleared in just 7 days, Moreover, this service
is available to you free of charge.
Drafts on correspondent bank locations. You now have an opportunity to
avail of drafts on over 470 locations, at most competitive rates
Quick transfer. You can transfer funds between your accounts with our bank
almost instantaneously and free!
Doorstep Banking You can request for cash pick-up and delivery, cheque
pick-up, draft/PO delivery, to/from your home or office. Just call / fax us your
request.
FREE Internet Banking Access your account any time of the day from
anywhere in the world through our Secured Internet Banking facility. And do
routine banking transactions online.
FREE Phone Banking Access your account from the comfort of your home /
office. You can get account information, request for drafts, give stop cheque
33
instructions, transfer funds and do much more with just one phone call any
time of the day.
Debit Card with a XcessPlus benefits. You can now get FREE* access (4 free
transactions per month) to your money through over 20000 VISA ATMs
spread across the country. You'll also get all the special privileges and offers,
made available to our Debit Card customers.
Eligibility
Eligibility criteria for a Business Plus Account:
The Business Plus Account is only available to the following:
Resident Indians
Individuals / Sole Proprietorships / Partnerships / Associations / CompaniesPrivate & Public Ltd. / Societies / Trusts / HUFs
This account can be opened Singly or Jointly and requires an initial deposit of
Rs.50,000.
The minimum average quarterly balance requirement for your Business Plus
Account is Rs.50,000.
34
Special Features
Whatever the nature of your business, controlling costs is always a top priority.
Enhanced Business Plus Account offers a range of unmatched opportunities for you to
save money, which you can reinvest into your business.
FREE Drafts on our branch locations. As a Business Plus customer, you can
now avail of drafts & pay orders payable at any of our branches up to 75 a
quarter.
FREE Drafts on correspondent bank locations. You now have an opportunity
to avail of free drafts drawn on over 470 locations, up to a limit of Rs. 75
lakhs per month*.
FREE Payable at par cheques. You can issue cheques payable at par at any of
our branch locations, free of cost.
35
Additional Features
Whatever your banking requirements our Enhanced Business Plus Account gives you
a better mix of value and transactional convenience. We also recognize that your time
is precious. Thus, we provide a host of services that will help you save the time spent
on banking.
Get your funds faster without any additional cost. Cheques drawn on any
bank at our branch locations are cleared in just 7 days. Moreover, this service
is available to you free of charge.
Quick transfer. You can transfer funds between your accounts with our bank
almost instantaneously and free
FREE Internet Banking. Access your account any time of the day from
anywhere in the world through our Secured Internet Banking facility. And do
routine banking transactions online.
36
FREE Phone Banking. Access your account from the comfort of your home /
office. You can get account information, request for drafts, give stop cheque
instructions, transfer funds and do much more with just one phone call any
time of the day.
FREE Anywhere banking facility. Conduct your banking transactions from
any of our branches spread across the country, irrespective of the branch
where your account was opened.
Debit Card with aXcessPlus benefits. You can now get FREE* access (4 free
transactions per month) to your money through over 20000 VISA ATMs
spread across the country. You'll also get all the special privileges and offers,
made available to our Debit Card customers.
We also believe you deserve a choice, that's why we give you the option of choosing
the average quarterly balance you would like to maintain with the bank. Depending
on the balance, you can avail of a wide range of services that this account offers.
Option
Rs.100,000
Rs.10,00,000**
Eligibility
Eligibility criteria for a Enhanced Business Plus Account:
The Enhanced Business Plus Account is only available to the following:
Resident Indians.
Individuals / Sole Proprietorships / Partnerships / Associations / CompaniesPrivate & Public Ltd. / Societies / Trusts / HUFs.
37
Plus
Trade
Premium
Regular
RFC Domestic
Flexi Current
Reimbursement
PLUS ACCOUNT
In today's fast-paced world, ones business regularly requires him to receive and send
funds to various cities in the country. HDFC Bank Plus Current Account gives you
the power of inter-city banking with a single account and access to more than 327
cities.
38
From special cheques that get treated at par with local ones in any city where HDFC
has a branch, faster collection of outstation cheques (payable at branch locations),
free account to account funds transfer between HDFC Bank accounts to Free intercity clearing of up to 100 lakhs per month, our priority services have become the
benchmark for banking efficiency.
Plus Current Account requires you to maintain an average quarterly balance of Rs.
100,000.
Read on to know the powerful plus points of the HDFC Bank Plus Current Account.
39
Register for InstaAlert service and receive updates on your account as and
when the select transaction happens - all this without visiting the branch or
ATM!
HDFC Bank offers you Doorstep Banking*, a channel, which is convenient,
secure and hassle-free. Now, you can enjoy the benefits of banking right at
your doorstep. The Bank will arrange to render the services like Cash &
Cheque Pickup and Cash Delivery, through a reputed agency.
Enjoy facilities like 24-hour Phone Banking, Net Banking and Mobile
Banking that helps you check your balance & transaction details, find out the status of
your cheque or stop cheque payment.
40
All one need is to maintain an average balance of Rs. 1,00,000/- per quarter. (Nonmaintenance of which entails a charge as per the following:)
When the AQB is less than 1 lakh and upto Rs.50,000/-, there is a service charge of
Rs.1,500/- per quarter.
When the is AQB less than Rs.50,000/-, there is a service charge of Rs.6,000/- per
quarter.
All fees & charges mentioned in the Tarriffs, Charges or Fees Brochures will attract
Service Tax @ 12% & Education Cess @ 3% of the service tax amount. The same
will appear as separate debits in the statements.
TRADE ACCOUNT
In today's changing business requirements, you need to transfer funds across cities,
and time is of the essence. HDFC Bank Trade Current Account gives you the power
of inter-city banking with a single account.
From special cheques that get treated at par with local ones in any city where we have
a branch, to free account to account funds transfer between HDFC Bank accounts, to
free inter-city clearing of up to 50 lakhs per month, our priority services have become
the benchmark for banking efficiency. Trade Current Account requires you to
maintain an average quarterly balance of Rs. 40,000.
Read on to know the powerful features of the HDFC Bank Trade Current Account.
41
42
43
A Current Account with the benefits of accessing your account from a large network
of branches, and through direct access channels - the phone, mobile, Internet and
through the ATM.
Enter into a profitable relationship and access all the privileges flowing your way.
44
Register for InstaAlert service and receive updates on your account as and
when the select transaction happens - all this without visiting the branch or
ATM.
HDFC Bank offers you Doorstep Banking, a channel, which is convenient,
secure and hassle-free. Now, you can enjoy the benefits of banking right at your
doorstep.
The Bank will arrange to render the services like Cash & Cheque Pickup and Cash
Delivery, through a reputed agency.
Enjoy facilities like 24-hour Phone Banking, Net Banking and Mobile
Banking to access your account.
45
46
47
DOMESTIC ACCOUNT
Eligibility
All Resident Indians (Individuals) having either a current or savings account
with HDFC Bank can open a RFC Domestic Account.
If you are a new customer to the bank, you will first need to open either a
current or savings account with HDFC Bank.
This is an individual level account and cannot be jointly held with other
account holders.
Currently Partnership, Proprietorship, HUF and Minors are not eligible to
open such accounts.
Account Operation
48
49
Free up to
50
Enjoy facilities like 24-hour Phone Banking, Net Banking and Mobile.
Banking that helps you check your balance and transaction details, find out the
status of your cheque or stop cheque payment.
HDFC Bank offers you Doorstep Banking, a channel, which is
convenient, secure and hassle-free. Now, you can enjoy the benefits of banking right
at your doorstep. The Bank will arrange to render the services like Cash & Cheque
Pickup and Cash Delivery, through a reputed agency.
Resident Individuals
Hindu Undivided Families
Sole Proprietorship Firms
Partnership Firms
Limited Companies
Trust Accounts
Association/Clubs/Societies
All you need to do, is maintain an average monthly balance of Rs.75,000/- per month.
(Non-maintenance of which entails a fees of Rs.1000/- per month)
51
52
Eligibility
The Reimbursement Account is aimed at salaried employees.
As an employed individual, you will need to open an HDFC Bank Salary
Account through your company.
53
The Bank today is capitalized to the extent of Rs. 358.56 crores with the public
holding (other than promoters) at 57.60%.
The Bank's Registered Office is at Ahmedabad and its Central Office is located at
Mumbai. Presently, the Bank has a very wide network of more than 701 branch
offices and Extension Counters. The Bank has a network of over 2854 ATMs
providing 24 hrs a day banking convenience to its customers. This is one of the
largest ATM networks in the country.
The Bank has strengths in both retail and corporate banking and is committed to
adopting the best industry practices internationally in order to achieve excellence.
Axis Bank's Current Accounts come equipped with the following features to give
maximum value for your money.
54
Features
Anywhere Banking
Our Current Account allows you to bank from all our branches and extension
counters. You can deposit cash, withdraw cash, deposit cheques, and issue 'at-par'
cheques at any of our branches. So bank at your own convenience.
Instant Fund Transfer
You can transfer funds instantly between any of our branches. Funds transfers can be
effected online, right from your desktop, through our internet banking services.
Internet Banking
Axis Bank presents Corporate iConnect - a unique NetBanking platform for its current
account customers. Available with multiple user IDs, depending on your needs.
Access your account at any time form anywhere. You can transfer funds to your own
accounts or to third party accounts within Axis Bank & Inter Bank covering over
25,000 branches of various banks. Corporate iConnect also permits transaction
initiation by one user and approval by another. You can also execute bulk payments
like salary and commission across Axis Bank network, right from your desktop.
55
Mobile Banking
Mobile Banking will enable you to bank with us through your mobile phone
irrespective of where you are.
Phone Banking
Phone banking or Tele-banking service can help you access your account from your
telephone anytime you want.
Rs 25,000
Home Branch
Free Limit Rs 3 lakhs per month
Charges above free limit Rs 2.00/ Rs 1000
56
57
Rs 50,000
Pay orders
Ad Valorem Charges Free
Transaction Charges 3 POs per day free.
Above that Rs. 25 per PO
Demand Drafts
(Payable at Axis Bank Locations)
Ad Valorem Charges Free upto Rs 3 Lakhs per month,
above free limit Re 1 / Rs 1000
Transaction Charges Free upto 10 DDs per month,
above that Rs 25 per DD
Demand Drafts (payable at Correspondent Bank
Locations under Desk Drawing arrangement)
Rs 2/ Rs 1000 minimum Rs 25 per DD
Demand Drafts purchased from other banks Actual + Rs 0.50 / Rs 1000 minimum
Rs 50 perDD
AND DRAFTS & PAY ORDERSWIT
Cheques Deposited at any branch in the same city for local clearing Free
Cheques paid at Non-Home Branch location, and Cheques Deposited at any Axis
Bank branch/ATM outside Home city Location for Clearing
Ad Valorem Charges Free upto Rs 10 Lakhs per month,
above free limit Re 1 / Rs 1000
Transaction Charges Free upto 10 Transactions per month,
58
Account Maintenance
Free limit
Charges above free limit
Cheque Return
Cheque Issued Rs 350/Cheque for upto 5 cheques, Rs. 750 / cheque 6th cheque
onwards
Cheque Deposited for Local Collection Rs 100/Cheque
Cheque Deposited for Outstation Collection 50% of OSC commission, Minimum Rs
50 / cheque+Other bank charges
59
Chequebook (First Cheque book Free) Upto 60 leaves per month Rs. 2 / leaf.
Above 60 leaves per month Rs. 5 / leaf.
Debit Card (Proprietorship & Partnership accounts only)
Issue charges Rs 95 per card
Annual Charge Rs 100 per card
Account Statement
Monthly by post Free
Daily / Weekly by e-mail Free
Adhoc Statement from any branch Rs 50 per statement
Mobile Banking
Day End Balance Free
Transaction Alerts for debit/credit above Rs 25000/- Rs. 25 per month / Mobile
Registeration
Stop Payment
Per instrument Rs 100
Per series Rs 250
Standing Instructions
Set up Rs 100 per instruction
Execution (Intra-bank Fund Transfer) Rs. 25 per instruction
Execution (Inter-bank Fund Transfer) Rs 50 per instruction plus DD/PO charges
Rs 350 per month if MAB is between Rs 12,500 & Rs 25,000
Rs 450 per month if MAB is less than Rs 12,500
Account closure charges
Less than 1 year old Rs 750
60
COMMON CHARGES
ANNEXURE - I
DD/PO drawn on Axis Bank Branches
61
DD/PO Cancellation Charges 50/Issuance of Duplicate DD/PO 50/Revalidation of DD/PO 50/DD drawn on Correspondent Bank Branches
Cancellation Charges Rs. 100/- + other bank's charges at actuals if
Issuance of Duplicate Rs. 100/- + other bank's charges at actuals if
any
Duplicate Statement
upto 1 year old Rs. 50/ - per statement More than 1 year old Rs. 100/- per statement
Signature Verification Certificate Rs. 100/- per verification
Certificate of Balance
Current Year Free
Previous year Rs. 200/Retrieval of old records or query
More than 1 year old Rs. 100/- per record / query
CHARGES FOR ALL CURRENT ACCOUNTS
Rs 1 Lakh
Home Branch
Free Limit Rs 10 lakhs per month
Charges above free limit Rs 2.00/ Rs 1000
Interbranch (Intercity & Intracity)
Free limit Nil
Charges Rs 4.50/ Rs 1000
62
63
64
Transaction Charges Free upto 20 Transfers per month, above free limit Rs 25 per
transfer
Account Maintenance
Free limit
Charges above free limit
Cheque Return
Cheque Issued Rs 350/Cheque for upto 5 cheques,
Rs. 750 / cheque 6th cheque onwards
Cheque Deposited for Local Collection Rs 100/Cheque
Cheque Deposited for Outstation Collection 50% of OSC commission,Minimum
Rs 50 / cheque+Other bank charges
Chequebook (First Cheque book Free) Upto 100 leaves per month Rs. 2 /
leaf. Above 100 leaves per month Rs. 5 / leaf.
65
Stop Payment
Per instrument Rs 100
Per series Rs 250
Standing Instructions
Set up Rs 100 per instruction
Execution (Intra-bank Fund Transfer) Rs. 25 per instruction
Execution (Inter-bank Fund Transfer) Rs 50 per instruction plus DD/PO
charges
Rs 800 per month if MAB is between
Rs 50,000 & Rs 1 lakh
Rs 1200 per month if MAB is less
than Rs 50,000
Account closure charges
Less than 1 year old Rs 750
More than 1 year old Rs 500
Non-Maintenance Charges
(50% relaxation in MAB shall be allowed
on Semi Urban and Rural centres)
Pick-up within city limits
Charges
Cash
Pick-up within city limits
Limit
Delivery within city limits
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Limit
DD / PO
Delivery
Scheme Code Conversion Charges^ Rs. 150 per instance
MARKS DOAll the above service charges will attract service tax as applicable.
Charge cycle period shall be 25th of preceeding month to 24th of the current
month.
All the above terms are subject to change without any prior notice.
Scheme Code Conversion Charge of Rs. 150 per instance shall be charged to all
current account holders for opting different scheme code from the existing one.
COMMON CHARGES
ANNEXURE - I
DD/PO drawn on Axis Bank Branches
DD/PO Cancellation Charges 50/Issuance of Duplicate DD/PO 50/Revalidation of DD/PO 50/DD drawn on Correspondent Bank Branches
Cancellation Charges Rs. 100/- + other bank's charges at actuals if Issuance of
Duplicate Rs. 100/- + other bank's charges at actuals if any
Duplicate Statement
upto 1 year old Rs. 50/ - per statement
More than 1 year old Rs. 100/- per statement
Signature Verification Certificate Rs. 100/- per verification
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Certificate of Balance
Current Year Free
Previous year Rs. 200/Retrieval of old records or query
More than 1 year old Rs. 100/- per record / query
OMMON CHARGES FOR ALL CURRENT ACCOUNTS
Rs 5 Lakh
Home Branch
Free Limit Rs 30 lakhs per month
Charges above free limit Rs 2.00/ Rs 1000
Interbranch (Intercity & Intracity)
Free limit Nil
Charges Rs 4.50/ Rs 1000
Rs. 100 per transaction
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Transaction Charges Free upto 12 DDs per day, above that Rs. 25 per DD
Demand Drafts (payable at Correspondent Bank Locations under Desk Drawing
arrangement)
Rs 1.50/ Rs 1000 minimum Rs 25 per DD
Demand Drafts purchased from other banks Actual + Rs 0.50 / Rs 1000 minimum
Rs50 per DD
Cheques Deposited at any branch in the same city for local clearing Free
Cheques paid at Non-Home Branch location, and Cheques Deposited at any Axis
Bank branch/ATM outside Home city Location for Clearing
Ad Valorem Charges Free upto Rs 90 Lakhs per month above free limit Rs0.50 / Rs
1000
Transaction Charges Free upto 40 Transactions per month, above free limit Rs 25 per
cheque
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Transaction Charges Free upto 40 Transfers per month, above free limit
Rs 25 per
transfer
Account Maintenance
Free limit Charges above free limit N.A
Cheque Return
Cheque Issued Rs 350/Cheque for upto 5 cheques, Rs.750/cheque 6th cheque onwards
Cheque Deposited for Local Collection Rs 100/Cheque
Cheque Deposited for Outstation Collection 50% of OSC commission, Minimum Rs
50/ cheque+Other bank charges
Chequebook (First Cheque book Free) Upto 100 leaves per month Rs. 2 / leaf.
Above 100 leaves per month Rs. 5 / leaf.
Debit Card (Proprietorship & Partnership accounts only)
Issue charges Rs 95 per card
Annual Charge Rs 100 per card
Account Statement
Monthly by post Free Daily / Weekly by e-mail Free
Adhoc Statement from any branch Rs 50 per statement
Mobile Banking
Day End Balance Free
Transaction Alerts for debit/credit above Rs 25000/- Free
Stop Payment
Per instrument Rs 100
Per series Rs 250
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Standing Instructions
Set up Rs 100 per instruction
Execution (Intra-bank Fund Transfer) Rs. 25 per instruction
Execution (Inter-bank Fund Transfer) Rs 50 per instruction plus DD/PO charges
Rs 1200 per month if MAB is between Rs 2,50,000 & Rs 5 lakh
Rs 1600 per month if MAB is less than Rs 2,50,000
Account closure charges
Less than 1 year old Rs 750 More than 1 year old Rs 500
Cheque Protection facility @ N. A.
DD/PO drawn on Axis Bank Branches
DD/PO Cancellation Charges 50/Issuance of Duplicate DD/PO 50/Revalidation of DD/PO 50/DD drawn on Correspondent Bank Branches
Cancellation Charges Rs. 100/- + other bank's charges at actuals if any
Issuance of Duplicate Rs. 100/- + other bank's charges at actuals if any
Duplicate Statement
upto 1 year old Rs. 50/ - per statement
More than 1 year old Rs. 100/- per statement
Signature Verification Certificate Rs. 100/- per verification
Certificate of Balance
Current Year Free
Previous year Rs. 200/Retrieval of old records or query
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Rs 10 Lakh
Home Branch
Free Limit Rs 100 Lakh per month*
Charges above free limit Rs 1.00/ Rs 1000
Interbranch (Intercity & Intracity)
Free limit Nil
Charges Rs 3.50/ Rs 1000
Maximum Daily Limits for Interbranch Deposits (Intercity & Intracity)
Rs 2 Lakh
Out of the above Maximum Limits for Third Party Deposits
(Intracity & Intercity) Rs 50,000
Home Branch
Limit No limit
Transaction Charges Nil
Interbranch (Intercity & Intracity)
Ad Valorem Charges Maximum withdrawal limit Rs 5 Lakh per dayne Current
Transaction Charges NIL
Of the above Maximum Daily Limit for Third Party Interbranch Withdrawals
Rs 50,000
Pay orders
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Rs 50 Lakh
Home Branch
Free Limit Rs 1.50 Crores per month
Charges above free limit Rs 1.00/ Rs 1000
Interbranch (Intercity & Intracity)
Free limit Nil Charges Rs 3.50/ Rs 1000
Maximum Daily Limits for Interbranch Deposits (Intercity & Intracity)
Rs 2 Lakh
Out of the above Maximum Limits for Third Party Deposits
(Intracity & Intercity)
Rs 50,000
Home Branch
Limit No limit
Transaction Charges Nil
Interbranch (Intercity & Intracity)
Ad Valorem Charges Maximum withdrawal limit Rs 5 Lakh per day
Transaction Charges NIL
Of the above Maximum Daily Limit for Third
Party Interbranch Withdrawals
Rs 50,000
Pay orders
Ad Valorem Charges Free
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Account Statement
Monthly by post Free
Daily / Weekly by e-mail Free
Adhoc Statement from any branch Free
Mobile Banking
Day End Balance Free Transaction Alerts for debit/credit above Rs 1,00,000/- Free
Stop Payment
Per instrument Rs 100 Per series Rs 250
Standing Instructions
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Set up Free
Execution (Intra-bank Fund Transfer) Free
Execution (Inter-bank Fund Transfer) Free
Account closure charges
Less than 1 year old N.A.
More than 1 year old
Cheque Protection facility @ Upto Rs 1,00,000 per day
Non-Maintenance Charges (50% relaxation in MAB shall be allowed on Semi
Urban and Rural centres)
Cheque
Pick-up within city limits
Charges Free
Cash
Pick-up within city limits
Limit Rs 2 Lakh per day ( Once a day)
Charges Free
Delivery within city limits
Limit Rs 2 Lakh per instance (Self drawn cheques only)
Charges Free
DD / PO
Delivery Free
Scheme Code Conversion Charges^ Rs. 150 per instance.
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HSBC in India is proud to have retained the Group's pioneering streak by being an
active partner in the development of the Indian banking industry - even giving India
its first ATM way back in 1987. The organisation's adaptability, resilience and
commitment to its customers have further enabled it to survive through turbulent
times and prosper through good times over the past 150 years.
INTERNATIONAL LINKS
Asia Pacific Links
Australia
Bangladesh
Brunei Darussalam
China
Indonesia
Japan
Kazakhstan
Korea
Macau
Malaysia
Mauritius
New Zealand
Pakistan
Philippines
Singapore
Sri Lanka
Taiwan
Thailand
Vietnam
BUSINESS BANKING
At HSBC, we understand that running a business takes
time, money and planning. Thats why, each one of the products and services, in our
extensive range, is designed to give you maximum value with minimum paperwork
and effort. Whatever the size of your business, we have an account just right for you.
With comprehensive solutions that are tailor made to suit your individual business
needs. Keeping in mind varying business needs, we have designed different packages
for you to select from.
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BusinessVantage Account
The Business Banking Account for growth. When you need solutions for a growing
business, choose the banking account that gives your business a superior service
advantage. With a flexible financial package that includes a host of exclusive benefits
and free services, Business Vantage Account from HSBC puts your business
completely at an advantage.
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With your BusinessVantage account you get a 'cheques payable at par' facility across
23 cities in India. So your cheques are locally cleared across our branches, free of
cost, making supplier payment problems a thing of the past!
FREE cashier's orders
Enjoy the benefit of free cashier's orders payable at any HSBC branch in India.
Business Doorstep Banking
No need to rush to the Bank for routine transactions. Let the Bank come to you to
pick up and deliver cash, collect cheques etc, allowing you to save valuable time and
money.
Preferential pricing of foreign exchange rates
With our global network, we not only ensure that your foreign exchange transactions
and seamless but also provide you with a preferential rates on all your foreign
exchange remittances routed through us.
Special ATM withdrawal limit
You can now withdraw up to Rs. 1 Lakh per day from your BusinessVantage account.
In addition, you can also obtain a statement, transfer funds between accounts, order
chequebooks, and deposit cheques and cash. You can also deposit cheques or credit
card payments at any time of the day or night at our cheque deposit boxes located at
all our ATMS.
New business debit card
You can now apply for a HSBC debit card which can be used as an ATM card at any
HSBC or Visa/Plus ATM across the world, as well as for making payment at
merchant establishments.
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Eligibility
BusinessVantage accounts need to maintain an average quarterly balance of INR
100,000.
BUSINESS ACCOUNT
The Business Account proposition is being discontinued
wef 31st March 2008. However existing customers availing the Business Account
proposition shall continue with features and service charges as applicable.
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maximum of nine working days at about 150 locations in the country. We have tie
ups with correspondent Banks at close to 4000 locations from where we can ensure
efficient realisation of cheques.
Free Phone Banking
Access your bank balances 24 hours a day, 7 days a week at your convenience,
without actually stepping into the Bank. Besides this, transfer funds, pay suppliers,
make fixed deposits, request a chequebook and much more. All you need is a phone.
Free Internet Banking for Businesses
View and download your account statements, pay bills, make drafts or transfer funds
round the clock, from anywhere in the world. More
Savings Account for employees
Simplify salary payments by using Auto Pay to directly credit salaries to your
employees' accounts.
And that's not all - as a Business Banking customer you can invest in mutual funds,
enjoy up to 48 days interest-free credit on an internationally-valid credit card and
convert your shares into electronic form with HSBC's depository services.
Eligibility
Business Accounts need to maintain an average quarterly balance of INR 25,000.
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METHODOLOGY:
1.
The data of the banks taken from the cluster offices was compared.
2.
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After gaining a complete knowledge about the target organizations through secondary
sources, the primary research would involve one to one interactions with the users to
know more about their satisfaction and expectations
Simultaneous learning of various research techniques, evaluating and analyzing the
data. Preparing and presenting the research report
CHAPTER IV
FINDINGS,CONCLUSIONS
AND
SUGGESTIONS
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CONCLUSION
All the way on the research for the past 2 months. I got through the following 4 banks
namely,
STANDARD CHARTERED BANK
AXIS BANK {Formerly UTI}
HONGKONG SHANGHAI BANKING CORPORATION {HSBC}
HOUSING DEVELOPMENT FINANCE CORPORATION {HDFC}
I was purposed to make a comparison of the current account facilities being provided
by these banks. I came to the resultant that STANDARD CHARTERED BANK
provides the best available services to a niche segment market. Although the next
competitor I would suppose is the HDFC BANK. Is is sure to achieve better markets
but due to the overcrowding of the branches it is yet to subtle itself. AXIS BANK is
yet to reconcile itself. The bank provides so many Current Account facilities that it
can be a bit confusing for the consumer.
Considering the HSBC BANK, it is a all
together for a different provider. Only those can survive the facilities who belong to
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the executive class. Further the data speaks for itself that the best option among the 4
is STANDARD CHARTERED BANK.
The sample size was too small as compared to the consumer base targeted.
The research need to done by a single identity so it can not not be claimed
fully authetic.
LEARNING EXPERIENCE
The organization that I work with is STANDARD CHARTERED BANK,
LUCKNOW. The 2 months period of my working in such a prestigious organization
gave me a real time exposure to know about the organizational working process. I was
able to explore most of the concepts of the banking sector. STANDARD
CHARTERED BANK is one of the Indias prior bank. It is doing its business by
continuously delivering differentiated products and services that provide high
business value in return. I decided to do an internship in STANDARD CHARTERED
BANK because banking always attracted me. The completion of any task depends
upon the co-operation, coordination and consolidated efforts of several resources of
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knowledge, energy, time and above all the proper guidance of the experienced
seniors.
I must thank STANDARD CHARTERED BANK for giving me such an exposure,
this was the great experience, and I would like to thank all those people whom I have
worked with in these 2 months.
It was a great pleasure to work with STANDARD CHARTERED BANK and overall
it was a great learning experience and understanding for me.
ANNEXURE
A. Curriculum Vitae enclosed
B. Consolidated Balance Sheet
C. Data on Environment & Climate change
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AMITY UNIVERSITY
--------------------UTTAR PRADESH-------------------(Established by Ritnand Balved Education Foundation)
ABHISHEK MISHRA
5/78 , VIRAM KHAND
GOMTI NAGAR , LUCKNOW
UTTAR PRADESH PIN - 226010
Mobile: +91-930-519-8646
Email: abhishekmishra_86@yahoo.co.in
Career Objective
Rendering the best managerial services in an organization with zeal to learn and grow.
Summary of skills
Communication, collaboration skills with team spirit and proficiency at grasping new
concepts quickly and utilize the same.
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Ability to generate, transform ideas and concepts in using creative and critical
thinking.
Professional Qualification
MBA{I.B} (Master of Business Administration) AMITY BUSINESS SCHOOL,
AMITY UNIVERSITY
[INTERNATIONAL BUSINESS & FINANCE ](PURSUING)
Lucknow
2007-2009
BBA {I.B} {Bachelor of Business Administration}
[INTERNATIONAL BUSINESS]
Lucknow
2004-2007
Academic Qualification
Intermediate
73%
ARMY SCHOOL
Faizabad
2003-2004
High School
78%
ARMY SCHOOL
Faizabad
2001-2002
Achievements
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Strengths
Ability to Learn.
Personal Details
D.O.B.
Fathers Name
Mothers Name
Permanent Address
Mobile No
+91-930-519-8646
Gender
Male
Marital Status
Single
References
1. Mr.VIVEK MISHRA
{PROGRAM ANALYST}
COGNIZANT TECHNOLOGY SOLUTION,Coimbatore
Mob. 09367712677
2. Mr.JATIN MEHTA
{Asst. Manager ,SUPPLY CHAIN DEPARTMENT}
MARUTI UDYOG Ltd. Gurgaon
Mob. 09999378811
3.
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{PROJECT ENGINEER}
WIPRO TECHNOLOGIES Bangalore
Mob. 09342156541
DECLARATION
This is to inform that all the information given in the Bio data is authentic.
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BIBLIOGRAPHY
BOOKS :
Pandey,I.M, FINANCIAL MANAGEMENT
KOTLER PHILIP, MARKETING MANAGEMENT
WEBSITE :
www.standardchartered.com
www.hdfcbank.com
www.hsbc.co.in
www.axisbank.com
www.google.co.in
www.indiatodaygroup.com
www.bankingindiaupdate.com
PEOPLE :
Mr. Shyam S. Agarwal
STANDARD CHARTERED BANK, LUCKNOW
Mr. Pallav Chaudhary
STANDARD CHARTERED BANK, LUCKNOW
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