TTPM DOANH NGHIP VIETTEL

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MC TIU O TO
Cc hc vin nm c h thng quy trnh
TTPMDN
Vn dng hiu qu vo cng vic


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NI DUNG O TO
1. Tng quan v h thng ti liu TTPMDN
2. Gii thiu cc quy trnh pht trin v h tr
phn mm
3. Cu hi v tr li

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H THNG TI LIU TTPMDN
STT TN QUY TRNH
01 H THNG BIU MU HNH CHNH, TCCT
02 H THNG QUY TRNH PHT TRIN PHN
MM
03 H THNG QUY TRNH H TR PHN MM
04 H THNG HNG DN PHT TRIN PHN
MM
05 H THNG QUY TRNH KINH DOANH
06 H THNG QUY TRNH H THNG
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1. H THNG QUY TRNH PHT TRIN
1. QT00: quy trnh d n tng th
2. QT01: quy trnh chun p dng cho cc d n ca Trung tm.
3. QT02: quy trnh cho d n c yu cu trin khai gp
4. QT03: quy trnh cho d n pht trin cng ngh
5. QT04: quy trnh p dng cho d n OutSource
6. QT05: quy trnh p dng cho d n nng cp, bo hnh, bo tr
7. QT06: Quy trnh kun kun
8. QT08: Quy trnh trin khai phn mm ng gi
9. Quy trnh u vic: <2 tun & <2MMQuy trnh xy dng gii php
10. Quy trnh lp trnh
11. Quy trnh kim th
12. Quy trnh trin khai



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2.H THNG QUY TRNH H TR
1. Quy trnh chuyn giao phn mm
2. Quy trnh h tr sau trin khai
3. Quy trnh qun l ri ro
4. Quy trnh qun l yu cu
5. Quy trnh x l li v hng dn Mantis


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3. H THNG HNG DN
1. Hng dn thc hin d n
2. Hng dn c lng n lc thc hin PM
3. Hng dn khi ng d n
4. Hng dn kt thc d n
5. Hng dn QLCH
6. Hng dn kim th hiu nng
7. Radio: Quy nh trch nhim c th ca tng v
tr i vi tng sn phm trong qu trnh pht
trin phn mm
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4.H THNG QUY TRNH KINH DOANH
1. Quy trnh ng k bn quyn phn mm
2. Quy trnh tham gia u thu
3. Quy trnh theo di thc hin
4. Quy trnh thng tho k kt hp ng
5. Quy trnh tip nhn v thm nh yu cu
6. Quy trnh tip xc khch hng
7. Quy trnh thit k ha
8. Quy trnh thu mua ngoi trang thit b sn
phm
9. Quy trnh theo di thc hin hp ng
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5. H THNG QUY TRNH H THNG
Quy trnh sao lu phc hi thng tin
Quy trnh qun l kt ni v ti nguyn
Quy trnh h tr my tnh
Hng dn tc ng h thng

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Quy trnh QT01
Qun l tin
Qun l cht lng
Qun l cu hnh
Qun l thay i
Qun tr d n
Qun l ri ro
1. Khi
ng
2. XD gii
php
3. Lp trnh 4. Kim th 5. Trin khai 6. Kt thc
Cui cc giai on (tr giai on khi ng): QTDA phi cp
nht vo CSDL chun ca d n
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Quy trnh QT01 - 1.Khi ng

1 ngy sau khi cp m QTDA phn hi li cho QA k
hoch lp k hoch ( bao gm c lp estimation). Gi
phiu yu cu cp quyn cho cc thnh vin vo h
thng

Note: i vi cc d n nghip v phc tp
QTDA nn lp u vic kho st r bi ton
trc lm u vo lp estimation. Khi
thng tin r tin hnh xin cp m t QA
Cn c vo kt qu kho st s b
thc hin lp file c lng ( Xem
hng dn c lng)
- Thng tin n lc trong KHDA, KHCT v
estimation phi khp nhau. Khi c s sai lch
phi ghi nhn thnh tailoring d n v xin ph
duyt
-Lp KHCT theo biu mu ban hnh
- Ti thi im lp, KHCT khng bt buc phi
bao gm k hoch ca tt c cc cng vic c
th n kt thc d n
-Hp khi ng d n
--Ph bin tnh cht d n, nhn s, k hoch
c th, cam kt ca cc thnh vin
-Ti thi im lp KHDA, QTDA ng thi
lp k hoch qun l ri ro, qun l vn
d n, xc nh mc tiu cht lng d n (
CSDL d n)
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- Nhm gii php c trch nhim to cc
ti liu THNV, PTYC, DTYC cng file
MapDSYC v thc hin ph duyt ng
thi vi nhau
- i d n thc hin hp demo Prototype vi khch
hng v TT CNTT hoc gi email thng nht v
khung giao din v lung nghip v x l. - i d n c th thc hin xy dng
PTYC ng thi vi Prototype tuy nhin
m bo hon thnh thng nht Prototype
trc khi k cht PTYC vi KH
- Sau 8h lm vic k t khi t chc
hp, i d n c trch nhim ghi y
tt c cc li pht hin trong bui
hp ln h thng qun l li. hin ph
duyt li.
DTYC: B sung giao tip bn trong: m t giao
tip thng tin theo module, loi thng tin s trao
i = 1 phn ca thit k interface trong tch hp
sn phm.
Cc ti liu thit k c thc hin cng vi
file MapDSYC v thc hin gi xem xt +
ph duyt ng thi vi nhau
TKTT: B sung chi tit hng dn phn giao
Kin trc d liu v thit k giao tip gia cc
B sung ti liu Chin lc tch hp (C
th s dng DAR )
Quy trnh QT01 - 2. XD Gii Php
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Quy trnh QT01 - 3. Lp trnh


Thay i vai tr: Cn b lp trnh ch lm cng vic lp
trnh v vit ti liu hng dn ci t, h tr khch
hng ci t.
Nhm lp trnh m bo tun th hng dn lp
trnh Java HD_QTPT_JAVA, hng dn Oracle
Database HD_QTPT_ORACLE
- Nhm pht trin thc hin Unit Test trong qu trnh
lp trnh bng checklist unit test theo biu mu
BM_QTPT_CLUT
- Nhm lp trnh c trch nhim cp nht tnh
tng thch gia yu cu vi source code v
cc chc nng chng trnh vo MapDSYC
- i d n c trch nhim thc hin xem xt source
code nh k (c th l: hng tun/hng thng/tng
module ca sn phm).
- TN Gii php, QA c trch nhim xem xt
vic file map Danh sch yu cu (phn chc
nng chng trnh) sau khi c cp nht.
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Quy trnh QT01 - 4. Kim th - Sau khi PTYC v
DTYC c ph duyt
v trc khi bt u giai
on kim th, trng
nhm kim th c trch
nhim lp KHKT
BM_ KHKT: B sung mc chin lc kim th
tch hp
- Sau khi cc ti liu thit k (TKTT,
TKCSDL, TKMH) c ph duyt, nhm
kim th thc hin to KBKT v MapDSYC
Sau khi hon thnh kim th v m bo
i d n ng ht cc li pht hin, trng
nhm kim th thng bo cho QA trc khi
nghim thu ni b ti thiu 1 ngy
Tun theo theo ng QTXLL_Quy trnh x
l li
Lp BCKT sau khi kt thc cc giai on
kim th/ln kim th v trc khi i pht
trin thc hin tch hp h thng
Thnh phn tham gia: QTDA, Trng phng
thuc BU, nhm gii php, nhm pht trin,
nhm kim th, QA
Trc khi KTNT vi KH, xy dng k hoch KTNT
v thng nht vi khch hng.
-Hp demo chng trnh vi khch hng
- Sau khi thc hin chnh sa theo yu cu ca
khch hng, i d n ly BBKTNT
-Vi khch hng l VTT: i d n gi yu cu
ti TTCNTT. Trung tm CNTT s l n v ch
tr qu trnh test nghim thu
-Vi khch hng khc trong v ngoi tp on:
Trng nhm kim th thc BBKTNT ly kin
nh gi ca khch hng v chng trnh v xc nhn
p ng ca n v VHKT
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Trch nhim
QTDA
Nhm kim th
Trng nhm
Pht trin
QTDA
CBCH
Thng qua
Khch hng
Bc thc hin
Bin bn kim th nghim thu
Thc hin ci t
Lu h s
Hng dn s dng
Chuyn giao h tr
Quy trnh QT01 - 5. Trin khai
-Sau khi k BBKTNT, nhm kim th o
to s dng cho khch hng, k bn giao
HDSD v cc ti liu khc (nu cn)
-Ch : Giai on Hng dn s dng c
th thc hin song song vi qu trnh ci
t tuy nhin bt buc phi hon thnh
trc khi chuyn giao h thng
- Trc khi trin khai ti thiu 3 ngy,
QTDA thc hin kt hp vi ban H thng
thc hin qut bo mt h thng.
- Sau khi thc hin qut bo mt, nhm
pht trin thc hin ci t ng dng, QTDA
gi email thng bo cho khch hng thng
bo hon thnh trin khai h thng
- H tr sa li, tip nhn yu
cu mi theo Quy trnh h tr
sau trin khai
- Chuyn giao h thng cho n
v VHKT
-Chuyn giao h thng cho TT CNTT
theo Quy trnh chuyn giao phn mm
-Chuyn giao h thng cho n v vn
hnh khai thc theo cc bc tng t
nhng khng c HDKT
-Trng hp khch hng khng phi l
TT CNTT th tun th theo yu cu
hp ng
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Quy trnh QT01 - 6. Kt thc

Bc thc hin Biu mu/ QT lin quan
Sn phm ng gi
BM_HDKT_BCTK
BM_HDTH_BBH
BM_HDTH_BBBG
Han thnh chuyn
giao phn mm
Bn giao d n
Kt thc d n
Hp kt thc d n
Ngi chu trch
nhim
QTDA
QTDA
QTDA
Cn b Qun l cu hnh
Thc hin ng gi
sn phm
To bo co tng
kt d n
Kt thc giai on trin khai,
QTDA c trch nhim ng
gi chng trnh v lu trn
th mc d n tun theo
hng dn qun l cu hnh.
QTDA lp bo co tng kt d n v
gi ti trng n v, i d n QA,
kim th
Trong bui hp kt thc d n: C 1
u mi h tr x l cc li/yu cu
vi h thng sau khi ng d n.
- QTDA gi yu cu cho phng H thng ct
quyn truy cp ca cc thnh vin khi tool
QLCH, ch gi li u mi h tr.
- QTDA ct quyn cc thnh vin trn Mantis
ca d n.
- QTDA bn giao h s bn cng cho QA
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QT02






u mi nhn vn hnh, bn giao: Theo phiu yu cu tip nhn ( Phng
KDDA tip nhn)
Cui cc giai on (tr giai on khi ng): QTDA phi cp nht vo CSDL
chun ca d n

1. Khi
ng
2. Lp trnh
3. Kim th
s b
4. Trin khai
bn Alpha
5. Hon thin
Ti liu
7.Trin khai 8. Kt thc
Qun l tin
Qun l cht lng
Qun l cu hnh
Qun l thay i
Qun tr d n
Qun l ri ro
6.Kim th
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Quy trnh QT02 - 1.Khi ng
Thc hin cc bc ging nh QT01.
Ch : sau khi KHDA c ph duyt, i d n
thc hin gi cc yu cu v phn cng cho n v
cp server.
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Quy trnh QT02 - 2.Lp trnh

Nhm gii php thc
hin m t y cc
yu cu, lp trnh v
kim th s b
i d n cn xem xt
v ph duyt ni b trc
khi thng nht vi khch
hng. Thng nht vi
khch hng qua BBH
hoc email

i d n khng bt
buc review code
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Quy trnh QT02 - 3.Kim th s b
Nhm kim th to KBKT
theo MTHT Nhm pht trin bn
giao chng trnh cho
kim th theo
BM_QTKT_BGDGCT
Nhm kim th thc hin
kim th, log bug y
theo quy nh qun l li.
Ch log y trng thi
m li vo KBKT
Sau khi ng cc li chng
trnh, nhm kim th nh gi
chng trnh trc khi trin
khai. Trng n v c trch
nhim ph duyt cui cng v
vic cho php nghim thu v
trin khai h thng
i d n, thc hin hp demo
chng trnh hoc gi chng
trnh dng th ti khch hng
sau khi c nh gi chng
trnh ca kim th. QTDA ly
BB XNDU ca khch hng

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Quy trnh QT02 - 4.Trin khai bn Alpha
Thc hin theo quy trnh trin khai
Thc hin kim tra bo mt .
Thc hin ci t, sau thng bo trin khai cho khch
hng qua email cc thng tin sau :
Tn h thng trin khai
Phm vi h thng trin khai/ thay i
Thng tin truy cp h thng (Server? ng dn...)
Cc ch khc: li cn tn ng cha gii quyt, ...


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Quy trnh QT02 5.Hon thin ti liu

Thc hin to ti liu
gii php, pht trin
ging d n QT01
Nhm pht trin to ti
liu HDCD, gi cho i
d n xem xt
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Quy trnh QT02 6.Kim th
Thc hin cc bc
nh d n QT01
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Quy trnh QT02 7.Trin khai bn cui
Thc hin cc bc
nh quy trnh trin
khai
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Quy trnh QT02 8.Kt thc
Thc hin nh d n QT01
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Quy trnh QT05

-Tun th hng dn khi ng
-Cc giai on ti thiu: khi ng, thc hin yu
cu v kt thc.
-Replan KHDA khi tr giai on dn n tr 3
ngy kt thc d n hoc tr 3 ngy kt thc d n
-

- K cht MTYCTD vi khch hng
- Ch cn lm BCKT trc khi nghim thu, khng bt
buc mi yu cu 1 bo co
-PTYC ch cn k bn cng vi khch hng, khng
cn hp
-C th gp nhiu yu cu lm BC milestone v
hp milestone

- Tun th theo cc bc trong QTGP, LT, KT
-C th k ring MTYCTD vi khch hng thay cho
PTYC
-Kt thc 1 yu cu phi c milestone: bo co v hp



- Tun th theo bc 6.3 Chuyn giao phn mm trong
QTTK
-Nu phn mm c chuyn giao t trc th khng
cn chuyn giao li



- Tun th HD kt thc


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QUY TRNH U VIC
Sn phm bn giao ( Thng nht vi khch hng qua mail
hoc hp d n)
Giai on khi ng: Lp k hoch chi tit xin ph duyt
ca TP thuc BU
Yu cu phn cng: Gi cho phng h thng sau 1 ngy
KHCT c thng qua. K hoch tr 2 ngy cn phi
replan
Giai on thc hin yu cu: Thc hin tng ng vi cc
QT i vi cc sn phm lin quan.
Giai on kt thc: Lp bo co kt thc, thng bo kt
thc u vic, bn giao cu hnh cho QA

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QUY TRNH D N TRIN KHAI

-Lp file c lng, QA xem
xt, trng BU ph duyt
- Lp k hoch d n, KHCT



- Nhn yu cu
- Kho st s b: KQ: Danh
sch chc nng h thng
(MapDSYC)



p dng cho cc phn
mm ng gi mang i
trin khai

- Tun th quy trnh XDGP

- Tun th quy trnh Lp trnh

- Tun th quy trnh Kim th

- Tun th quy trnh Trin khai

TT Phn Mm Viettel Telecom
QUY TRNH CHUYN GIAO PHN MM
- Bn giao h thng TTCNTT
vn hnh
- Lp phiu yu cu bn giao (
TTCNTT phn hi sau 1
ngy nhn)
- Sau 3 ngy nhn c, thc
hin nh gi.
- Tiu chun ngoi ATTT: 4
ngy
-H thng ln (>=6 my ch):
15 ngy lm vic
-H thng trung bnh (3--> 5
my ch): 10 ngy lm vic
-H thng nh (<3 my ch) 5
ngy lm vic.
-Sau khi hon thnh nh gi h
thng, trong vng 2 ngy
TT.CNTT ch tr, thng nht
cng VTH k hoch thc hin
vic bn giao cc ti liu, ti
khon cng nh vic o to
vn hnh, theo mu
BM03.QT.03.KTIT.21. K
hoch bn giao c thng qua
lnh o ca 2 n v.


Tin hnh o to v b n giao
ti liu theo k hoch. Bn
giao ti liu k bin bn
bn giao.

K bin bn bn giao.
Trng BU TTPMDN k

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QUY TRNH H TR SAU TRIN KHAI
- Yu cu pht sinh: Gi
software@viettel.com.vn
- Li: Tip nhn t n v
vn hnh ( TTCNTT)
- Li hng lot: phn hi li
sau 30p. ( C ngi phi hp
gii quyt li ngay)
Thc hin sa li
Test ni b, gi kt qu cho
cc bn lin quan ( n v
vn hnh, n v nghip v)
Li: n v vn hnh khai
thc thc hin test nghim
thu v gi mail xc nhn vic
test thnh cng.
Yu cu: n v VHKT ch
tr qu trnh Test nghim thu
Cn c vo kt qu Test
thnh cng, VVHKT thc
hin trin khai upcode. Sau
khi upcode phi tin hnh
test li ngay trn h thng
tht.
- Sau 1 thng h thng c
trin khai VTH ly phiu
thm d
- nh k ly li phiu thm
d 6 thng/ ln
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TI LIU THAM KHO
Cc biu mu, ti liu quy trnh c th:
ng dn: starteam\QA\Quy trinh\UPTODATE\01. Quy trinh phat trien
phan mem

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HI P


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