REPUBLIC OF THE PHILIPPINES

SYSTEM TECHNOLOGY INSTITUTE

CENTRUM MALL, AVILES STREET, ORMOC CITY, LEYTE
_____________________________________________________________________________
_
NARRATIVE REPORT ON THE JOB TRAINING
UNDERTAKEN AT THE REGAL BUSINESS PARK HOTEL CEBU CITY
PHILIPPINES
_____________________________________________________________________________
_
A REPORT SUBMITTED TO THE FACULTY OF THE
HOTEL AND RESTAURANT MANAGEMENT DEPARTMENT
SYSTEM TECHNOLOGY INSTITUTE
CENTRUM MALL, AVILES STREET, ORMOC CITY, LEYTE
_____________________________________________________________________________
_
IN PARTIAL FULFILLMENT OF THE REQUIREMENT FOR THE BACHELOR OF
SCIENCE IN HOTEL AND RESTAURANT MANAGEMENT
JENNY S. CUTAMORA
1
201
APPROVAL SHEET
THIS NARRATIVE REPORT ATTACHED HERE TO INTITLED !A NARRATIVE
REPORT ON THE JOB TRAINING UNDERTAKEN AT THE REGAL BUSINESS
PARK HOTEL, CEBU CITY.
PREPARED AND SUBMITTED BY MS. JENNY S. CUTAMORA IN PARTIAL
FULFILLMENT OF THE REQUIREMENTS FOR GRADUATION FOR THE
BACHELOR OF SCIENCE IN HOTEL AND RESTAURANT MANAGEMENT, IS
HERE ENDORSE FOR APPROVAL.
DOJI I. CANETE
HRM PRACTICUMER COORDINATOR
2
JUNE 1", 2012
ACCEPTED AND APPROVED IN PARTIAL FULFILLMENT OF THE
REQUIREMENTS FOR THE DEGREE IN BACHELOR OF SCIENCE IN HOTEL AND
RESTAURANT MANAGEMENT.
LECILDA L. BELACHO
HRM DEAN
J#$% 1", 2012
3
TABLE OF CONTENTS
TITLE PAGE NUMBER
Mission and Vision of STI COLLEGE 5
The REGAL BUSINESS PARK HOTEL Way of Se!i"e #
Basi" Co$%esy of REGAL BUSINESS PARK HOTEL &'(
Co))e*e Goa)s and O+,e"%i!es of %he Hos-i%a)i%y Res%a$an% Se!i"es .
CHAPTER I INTRODUCTION 10&1
A"/no0)ed*e1en% 23
Bi+)io*a-hi"a) S/e%"h 22
Ho%e) E1-)oyees 24
His%oi"a) Ba"/*o$nd of %he Co1-any 25
CHAPTER II IN PLANT TRAINING PROGRAM 1'&20
6$n"%ions and 7$%ies of E1-)oyees
CHAPTER III DAILY ROUTINARY ACTIVITIES 21
7o"$1en%a%ion
CHAPTER IV SELF ASSESSMENT 22&2(
A8 S/i))s and C$en% Te"hno)o*y
B8 E9$i-1en%: Ma"hiney: Tes%in* A--aa%$s e%"8 hand)ed
C8 S%on* -oin%s VS 0ea/ -oin%s
78 Bes% E;-eien"e on %he ,o+ fa$)%s
a8 Ca$ses
+8 S$**es%ed So)$%ions
E8 Pesona) Re)a%ions
4
68 The I1-o%an"e of %he Benefi%s a""$in* on doin*
G8 A%%endan"e and P$n"%$a)i%y
CHAPTER V RECOMMENDATIONS 2"
A8 A!ai)a+i)i%y and A--o-ia%eness of fa"i)i%ies: Too)s: Ma"hiney: and E9$i-1en%
B8 Co1-any Pesonne) "oo-ea%i!e assess1en% %o %he d$a%ion of %ainin* -o-osed
Re!isions fo %he i1-o!e1en% of %he %ainin* -o*a1
C8 Ad!ised %o %he 6$%$e S%$den% Tainee
OJT PICTURES 2)&*
MISSION +$, VISION -. STI COLLEGE
MISSION
To +e a )eade in ICT < UNABLE h$1an eso$"es de!e)o-1en% %ho$*h inno!a%ion
)eanin* and "aee -)annin* 1e%hodo)o*ies8
VISION
We en!ision a %e"hno)o*i"a))y e1-o0eed so"ie%y 0hose de!e)o-1en% and *o0%h is
di!en +y /no0)ed*e +ased 0o/ fo"e8
5
T/% REGAL BUSINESS PARK HOTEL 0+1 -. S%2345%
6
28 We ae CONSISTENT8 O$ *$es% %$s%s $s %o de)i!e 9$a)i%y se!i"e: "onsis%en%)y8 Ea"h
s%ay a% Re*a) B$siness Pa/ Ho%e) is 1a/ed 0i%h a se!i"e e;-eien"e %ha% is a)0ays
-)easan%8 Wi%h a s%on* e-o%in* sys%e1 fo1 +a"/'of'%he'ho$se o-ea%ions %o %he
fon%)ines: 0e ae a+)e %o 1oni%o %his "onsis%en"y and -o*ess: and fo"$s on i1-o!in*
-efo1an"e 0hen e9$ied8
48 A *$es% S%ay is HASSLE'6REE +e"a$se 0e ai1 %o 1a/e ea"h s%ay effo%)ess fo %he
*$es%s8 We 0an% o$ *$es%s %o fee) =easy> 0hen "hoosin* Re*a) B$siness Pa/ Ho%e) +y
si1-)ifyin* o$ -o"ed$es 0hee 0e in%ea"% 0i%h %he *$es%s8 6o1 ese!a%ions: %o ai!a):
in -o!idin* +$siness and *$es% se!i"es $- %o %he %i1e %hey de-a% and 1a/e ad!an"e
ese!a%ions fo %hei ne;% !isi%8
58 Se!i"e is PERSONALI?E7 +e"a$se 0e !a)$e o$ *$es%s as indi!id$a)s o%he %han
=0a)/in* 0a))e%s>8 Wi%h a e-ea% +$siness %affi" of o!e #5@: 0e /no0 0ho o$ *$es%s ae:
and ae fa1i)ia of %hei needs8 Wi%h "o1-)e%e *$es% -ofi)e: in effe"%: 0e "an an%i"i-a%e e!ey
need and ae a+)e %o -o!ide i% e!en +efoe %hey as/ fo i%8
A8 We INSPIRE8 Be"a$se on)y %hose 0ho fee) !a)$ed "an %$)y add !a)$e: o$ e1-)oyees ae
in a -osi%ion %o -o!ide )i%%)e %o$"hes %ha% 1a/e o$ *$es%s fee) s-e"ia) < %he 1o1en% of
se!i"e +eyond *$es% e;-e"%a%ion o %ha% %ho$*h%f$) a%%en%ion %o de%ai)8 A% %he hea% of o$
e1-)oyee de!e)o-1en% -o*a1 is o$ desie %o !a)$e: 1o%i!a%e and de!e)o- o$ e1-)oyees
%o 1a/e %he1 *o f$%he in offein* e;%aodinay se!i"e8
BASIC COURTESY OF REGAL BUSINESS PARK HOTEL
S%andadB The G$es% is a)so an indi!id$a)
7
Te"hni"a) Beha!ioa) S/i))s
28 When a *$es% a--oa"hes: +e %he fis% one %o *ee% %he1 a--o-ia%e)y8
48 We)"o1e *$es% in %hei o0n dia)e"% if -ossi+)e8 If yo$ do no% /no0: do no% %y8 Gee%in* %he1
in En*)ish is a)0ays +e%%e8
58 A"/no0)ed*e *$es%s 0i%h a fiend)y )oo/ and s1i)e 0hene!e yo$ in%ea"% 0i%h %he1 0i%hin
%he ho%e)8
A8 E!en if yo$ ae +$sy: o dea)in* 0i%h a )ine of *$es%s: /ee- an eye on 0ha% is *oin* ao$nd
yo$8 When *$es%s ae nea+y: o 0o$)d a--oa"h yo$: )oo/ $- fo1 yo$ 0o/ and a"/no0)ed*e
%he1 0i%h a s1i)e8
58 When %a)/in* %o *$es%s 1ain%ain eye "on%a"% and in")$de %hei na1e in yo$ "on!esa%ion in a
na%$a) and dis"ee% 0ay8
#8 When yo$C!e ,$s% he)-ed a *$es% 0i%h so1e%hin*: %e)) %he1 yo$ fis% na1e and as/ if %hee is
any%hin* e)se %hey need fo1 yo$8
&8 When yo$ ae dea)in* 0i%h "hi)den: donC% %a)/ o!e %hei headsD S-ea/ %o %he1 die"%)y and
0hen -ossi+)e a% %hei eye')e!e)8
(8 If yo$ ae a0ae of a *$es% need yo$ "anC% dea) 0i%h -esona))y: *e% in %o$"h 0i%h so1eone
0ho "an he)- %he1 i*h% a0ay8 Ma/e s$e yo$ %e)) %he *$es% 0ho is no0 dea)in* 0i%h %he e9$es%:
and 0hen i% 0i)) +e so%ed o$%8
8
.8 Re1e1+e *$es% e)y on yo$ %o 1a/e %he1 fee) a% ho1e a% Re*a) B$siness -a/ Ho%e)
238 Ma/e s$e yo$ /no0 e!ey%hin* %hee is %o /no0 a+o$% yo$ de-a%1en%: and %ha% yo$ ae
0e))'info1ed a+o$% %he Ho%e)Cs fa"i)i%ies and se!i"es8 Tha% 0ay yo$ 0i)) +e 0e))'E)a"ed %o
-o!ide he)-f$) info1a%ion %o e!eyone8
228 When *$es%s as/ yo$ fo die"%ions ao$nd %he Ho%e): do 1oe %han si1-)y sho0 %he 0ay8
Wa)/ %he fis% fe0 s%e-s 0i%h %he1 if -ossi+)e and offe %o es"o% %he1 %o %hei des%ina%ion8
248 Ty %o an%i"i-a%e 0ha% yo$ *$es% need: and offe i% %o %he1 e!en +efoe %hey ha!e %o as/8
258 A!oid -hysi"a) +aies +e%0een yo$se)f and %he *$es%s8 I% is 1$"h fiend)ie %o s%e- o$% fo1
+ehind a des/ o "o$n%e if -ossi+)e8
2A8 Po!ide s1a)): $ne;-e"%ed e1a/s o se!i"es d$in* yo$ e;"han*es 0i%h *$es%s8 If
a!ai)a+)e: yo$ 1ay offe a "andy %o a "hi)d o yo$ "an as/ a *$es% if he had a -)easan% %i-8
258 A)0ays as/ if i% is an a--o-ia%e %i1e %o en%e 0hen yo$ /no0 %ha% *$es%s ae in %hei oo1s8
2#8 Whene!e %hee is an o--o%$ni%y: o-en and ho)d doos and e)e!a%o fo %he *$es%s8
2&8 Fo$ ae an a1+assado of %he ho%e)8 I% is i1-o%an% %ha% yo$ )oo/ yo$ +es% a% a)) %i1es' 1a/e
s$e yo$ )oo/ s1a% and 0e))'*oo1ed8
COLLEGE GOALS AND OBJECTIVES OF THE HOSPITALITY
RESTAURANT SERVICES
9
This -o*a1 is desi*ned %o -o!ide %he s%$den%s 0i%h %he ne"essay s/i))s and
/no0)ed*e in %he aeas of se!i"es: o-ea%ions and 1ana*e1en% in %he hos-i%a)i%y
ind$s%y8 I% 0i)) -e-ae %he s%$den%s +e"o1e *)o+a))y "o1-e%i%i!e as hos-i%a)i%y
-a"%i%iones8 Co$ses in %his -o*a1 -o!ide %he s%$den%s 0i%h an $ndes%andin* and
a--e"ia%ion of %he diffeen% se"%os in %he hos-i%a)i%y ind$s%y s$"h as "$)inay: fon%
offi"e: %o$is1: and ho%e) o-ea%ions8 The -a"%i"$1 0i)) *i!e e;-os$e %o %he s%$den%
as %hey a--)y %he diffeen% %heoies and -in"i-)es )eaned8
10
CHAPTER I INTRODUCTION
ACKNO0LEDGEMENT
This e;-eien"e 0o$)d no% ha!e +een -ossi+)e 0i%ho$% %he *$idan"e and %he he)- of
se!ea) indi!id$a)s 0ho in one 0ay o ano%he "on%i+$%ed and e;%ended %hei !a)$a+)e
assis%an"e in %he -e-aa%ion and "o1-)e%ion of %his -a"%i"$18 6is% and foe1os%: 1y $%1os%
*a%i%$de %o 1y se"ond 1o1 Ms8 Le%i"ia O8 Tan: 0hose sin"ei%y and en"o$a*e1en% I 0i))
ne!e fo*e%8 To 1y deaes% fa%he M8 Goe) T8 C$%a1oa and %o 1y one and on)y M8 Ge)ee O8
Tan: %hese %0o 1en ha!e +een 1y ins-ia%ion as I h$d)e a)) %he o+s%a")es in %he "o1-)e%ion of
%his %ainin*8 To 1y one and on)y sis%e: Ms8 Goe)yn C$%a1oa Ba"$)an%a: fo he $nse)fish and
$nfai)in* s$--o% as 1y ad!ise 0hen I ha!e -o+)e1s8 To a)) 1y ins%$"%os: fo %he insi*h%s
%hey shaed %o 1e and %o 1y ")ass1a%es8 Las% +$% no% %he )eas%: %he one a+o!e a)) of $s: %he
o1ni-esen% God: fo ans0ein* 1y -ayes fo *i!in* 1e %he s%en*%h %o -)od on des-i%e 1y
"ons%i%$%ion 0an%in* %o *i!e $-: %han/ yo$ so 1$"h 7ea Lod8
11
BIBLIOGRAPHICAL SKETCH
Re*a) B$siness Pa/ Ho%e) H 0008e*a)+$siness-a/ho%e)8"o1
A"h+isho- Reyes A!en$e: a"oss Aya)a Cen%e Ce+$: Ce+$ B$siness Pa/ #333 Ce+$ Ci%y

PhoneB I#5J54K A24'45(( L I#5J54K 454'##(3 6a;B I#5J54K 45#'3522
12
HOTEL EMPLOYEE
ASSISTANT MANAGER < A)fed 7e;%e F8 6an"o
HR O66ICER < I1e)da P8 On*
HOUSEKEEPING SUPERVISOR < I1e)da P8 On*
6OO7 M BEVERAGE SUPERIVSOR < A)1a ?a1oa
6RONT 7ESK O66ICER < Che A+e))a
13
HISTORICAL BACKGROUND OF THE COMPANY
REGAL BUSINESS PARK HOTEL
0/%$ 1-#62% /%2%, 1-#62% .+7481. Ne!e 0as %hee a ho%e) %ha% "o1es ")ose %o =ho1e8> This is
yo$ +o$%i9$e ho%e) e'in!en%edB Co1fo%a+)e: do0n %o ea%h: and %he se!i"e is ed$"ed %o
si1-)i"i%y8
R%9+8 B#:4$%:: P+2; H-<%8 is "o11i%%ed %o -o!idin* he *$es%s 0i%h ho1e'9$a)i%y se!i"e:
"o1fo% and "on!enien"e: and %hey ae %ea%ed 0i%h %he /ind of a%%en%ion %ha% is ese!ed fo
fa1i)y
!I. </%2%6: +$1</4$9 1-# =+$<, +:; 7%>? 4: + 84$% </+< /+: +87-:< @%5-7% + 92%%<4$9 4$
4<:%8. +< R%9+8 B#:4$%:: P+2; H-<%8. G- +/%+,, .%%8 +< /-7%> T/4: 4: 1-#2 /-7%.
R%9+8 B#:4$%:: P+2; H-<%8 is )o"a%ed a% %he hea% of Ce+$Cs 1ain +$siness dis%i"% < %he Ce+$
B$siness Pa/8 I% is s%a%e*i"a))y si%$a%ed i*h% a"oss Ce+$Cs -i1ay )ifes%y)e 1a)) ' Aya)a
Cen%e Ce+$8
Basi"a))y: Re*a) B$siness Pa/ Ho%e) is fi!e 1in$%es %o e!ey0heeB %o Ce+$Cs $-%o0n 6$en%e
Os1ena %o %he so$%h: and Bani)ad aea %o %he no%h8
The -i1e )o"a%ion of Re*a) B$siness Pa/ Ho%e) has 1ade i% a -o-$)a =ho1e> %o fa1i)ies M
fiends 0ho ae on a 0ee/end !isi% %o %he N$een Ci%y of %he So$%h8 Wi%h i%s ho1e)y 1ea)s and
do0n'%o'ea%h hos-i%a)i%y: %he Re*a) offes he *$es%s a sense of +e)on*in*ness: an a$a of
fa1i)iai%y 0i%h a e)a;ed and fiend)y a%%i%$de8 To %he 0ee/day +$siness %a!e)e: %he Re*a)
-o!ides %i1e and "han"e %o -$s$e +$siness: -ofessiona) and e!en -esona) "on"ens in a %$)y
=a%'ho1e> en!ion1en%8
14
CHAPTER II IN PLANT TRAINING PROGRAM
Monin* ' Af%enoon
TIME TABLEB #B33 a1' 5B33-1 L (B33a1' 5B33-1L
.B33 a1' #B33-1 L 24B33 noon' .-1
AREAS O6 TRAININGB Ho$se/ee-in* 7e-a%1en%: 6on% 7es/ and 6 M B 7e-a%1en%
FUNCTION AND DUTIES OF EMPLOYEEA
FRONT DESK PERSONNELA
F2-$< D%:; O..45%2
As a fon% des/ offi"e: yo$ ae %he !ey fis% -eson %ha% so1eone sees 0hen %hey en%e
yo$ ")ien%Cs es%a+)ish1en%D so 1a/in* a *ood fis% i1-ession is !ey i1-o%an%8 Then: +ased on
yo$ -os% odes and -o"ed$es: yo$ 1ay +e e9$ied %o "he"/ iden%ifi"a%ion and -o"ess
!isi%os8 Fo$ 1ay a)so +e e9$ied %o ans0e -hones fo yo$ -a%i"$)a s%a%ion and %ansfe "a))s
if ne"essay8 A*ain: fis% i1-essions ae i1-o%an%8
HOUSEKEEPING PERSONNELA
EB%5#<43% H-#:%;%%C%2
E;e"$%i!e ho$se/ee-es ae %he -esonne) es-onsi+)e fo "on%o))in* %he ho$se/ee-in*
o-ea%ions and s$-e!ision of %he 0o/ of ho$se/ee-in* s%aff8 An e;e"$%i!e ho$se/ee-e has %o
o*aniOe and 1ana*e %he ho$se/ee-in* 0o/ +e%0een ho$se/ee-in* 1e1+es fo ens$in* %ha%
se% s%andads ae 1e%8 An e;e"$%i!e ho$se/ee-e dea)s 0i%h -ioi%ies and de1ands8 He has %o do
1$)%i%as/in* %ha% "o!es so)!in* -o+)e1s: -efo1in* d$%ies of ho$se/ee-e 0hen needed and
-o!ide s$--o% %o %he ho$se/ee-in* s%aff8 E;e"$%i!e Ho$se/ee-e 1ain%ains ")ean)iness )e!e)s in
!aio$s aeas of %he -o-e%y and -efo1s a)) d$%ies of %he ho$se/ee-in* o-ea%ion8
15
A::4:<+$< EB%5#<43% H-#:%;%%C%2
The 1ain o)e of %he Assis%an% E;e"$%i!e Ho$se/ee-e is %o e;%end a"%i!e s$--o% %o %he
E;e"$%i!e Ho$se/ee-e in -efo1in* %he d$%ies of %he ho$se/ee-in* o-ea%ion and 1ain%ain %he
")ean)iness )e!e)s in !aio$s aeas of %he -o-e%y8 So1e of %hei es-onsi+i)i%ies "o1-ise of
in%e'de-a%1en% "o11$ni"a%ions: s%aff %ainin*: and s%aff s"hed$)in*8 The assis%an% e;e"$%i!e
ho$se/ee-e 0o/s %o -o1o%e %he "odia) and %ea1 0o/ a%1os-hee a1on* hisLhe s%aff8 This
e;e"$%i!e ho$se/ee-e sho$)d +e a+)e %o dea) effe"%i!e)y 0i%h *$es%s: de-a%1en% heads: and
%ea1 1e1+es8
R%:C-$:4@484<4%:A
P HR %as/s )i/e s"hed$)in*: hiin*: %ainin* ne0 ,oines and e!a)$a%in* %hei -efo1an"e
P Es%a+)ishLi1-)e1en% o-ea%in* -o"ed$es and s%andads
P Coodina%e ins-e"%ion of assi*ned aeas fo 1ain%ainin* 9$a)i%y
P P)annin* and "oodina%in* %he a"%i!i%ies of ho$se/ee-in* s$-e!isos and %hei s%aff
P Co1-)e%in* finan"ia) 1ana*e1en% %as/s
P Hand)e !aio$s ad1inis%a%i!e %as/s
K$-=8%,9%, S;488: +$, A@484<4%:A
E;e"$%i!e ho$se/ee-e sho$)d ha!e any of %he fo))o0in* "e%ifi"a%ions: 9$a)ifi"a%ions o 0o/
e;-eien"e8
P Pofessiona) a%%i%$de
P Na%iona) O""$-a%iona) Ce%ifi"a%ion as a Ho$se/ee-in* Roo1 A%%endan%
P A se"onday s"hoo) di-)o1a
P P$"hasin* and in!en%oy s/i))s is an asse%
P Basi" a""o$n%in* s/i))s
P H$1an eso$"e 1ana*e1en% s/i))s s$"h as e"$i%1en% and %ainin*
P A "o))e*e di-)o1a in %o$is1 o +$siness 1ana*e1en%
P Wo/-)a"e HaOado$s Ma%eia)s Info1a%ion Sys%e1 JWHIMISK "e%ifi"a%ion
16
P Pe!io$s s$-e!iso o 1ana*e e;-eien"e is an asse%
P Pe!io$s e;-eien"e 0o/in* in ho$se/ee-in*
P Good "$s%o1e se!i"e s/i))s
F8--2 S#C%234:-2
6)oo s$-e!iso is %o ins-e"% and 1ain%ain %he ")ean)iness and -hysi"a) "ondi%ion of %he
ho%e) *$es% oo1s: 1ee%in* oo1s: ha))0ays and -$+)i" aeas8 Key d$%iesLes-onsi+i)i%iesB Re-o%
any da1a*e o -o+)e1s 0i%h %he *$es% oo1 and oo1 e9$i-1en% $sin* a Main%enan"e 0o/
ode and o$%in* %he 0o/ ode %o %he Main%enan"e de-a%1en%8 E!a)$a%e Roo1 C)eanes on
%hei ,o+ -efo1an"e a""odin* %o %he ho%e) s%andads8 When ne"essay %a/e a--o-ia%e a"%ion
Je%ainin*: e%"8K %o ens$e %ha% %hei ,o+ -efo1an"e is a% a hi*h 9$a)i%y )e!e)8 Co11$ni"a%e %o
%he 6on% 7es/ a)) !a"an% and ")ean oo1s: %he "o1-)e%ion of *$es% e9$es%s: and oo1 s%a%$s
dis"e-an"ies8 The 6on% 7es/ 0i)) *i!e %he Ins-e"%ess a)) oo1 1o!es: )a%e "he"/'o$%s: and
addi%iona) *$es% e9$es%s fo a--o-ia%e fo))o0'$- a"%ion +y %he Ins-e"%ess8 C)ose
%he Ho$se/ee-in* offi"e a% %he end of %he shif% s$"h asB "o))e"%in* a)) Los% M 6o$nd i%e1s:
en%ein* %he info1a%ion in %he Los% M 6o$nd Lo*: and se"$in* %he i%e1s in a )o"/ed "a+ine%D
"o))e"%in* %he oo1 ")eanes assi*n1en% shee%s and "onfi1in* %he oo1 s%a%$sD "onfi1in* %he
0o/ s"hed$)e 0i%h %he oo1 ")eanes fo %he fo))o0in* dayD "o))e"%in* %he oo1 ")eanes f)oo
/eys and se"$in* %he1 in %he )o"/ed /ey "a+ine%D "o1-)e%in* a 0i%%en Ho$se/ee-in* e-o% of
a)) %he ho%e)Cs *$es% oo1 s%a%$s fo %he 6on% 7es/ a% %he end of %he shif%D fi)in* a)) dai)y e-o%
fo1s in %he fi)e "a+ine%D se"$in* %he Ho$se/ee-in* offi"e and )o"/in* %he doo 0hen de-a%in*
fo %he day8 Ans0e %he Ho$se/ee-in* de-a%1en%Cs %e)e-hone $sin* fiend)y and -o-e
%e)e-hone %e"hni9$es8 The Ins-e"%ess 0i)) he)- %he "a))in* *$es%s 0i%h s-e"ia) e9$es%s:
info1a%ion: and s%a%$s of Los% M 6o$nd i%e1s8 In%ea"% 0i%h %he ho%e)Cs *$es%s in a fiend)y:
-osi%i!e 1anne as a so)$%ion %o %hei needs and a so)$%ion %o any of %hei -o+)e1s8 The
Ins-e"%ess 0i)) of%en a"% as a )iaison +e%0een %he *$es% and %he oo1 ")eane8 Pe-ae ins-e"%ion
e-o% 0i%h %he s%a%$s of a)) *$es% oo1s a% %he +e*innin* of %he shif%8 This in")$des a)) *$es%
e9$es%s: o$% of ode oo1s: and sho0 oo1s fo %he day8 Ins-e"% a)) *$es% "he"/'o$% oo1s fo
")ean)iness: a--o-ia%e *$es% a1eni%ies: and %he "oe"% 0o/in* "ondi%ion of a)) *$es%
oo1 e9$i-1en%8
17
L4$%$ R--7 S#C%234:-2
S$-e!ises and "oodina%es a"%i!i%ies of 0o/es en*a*ed in s%oin* )inens and 0eain*
a--ae): asse1+)in* )oads fo 7RIVER: SALES ROUTE: and 1ain%ainin* s%o"/ in )inen s$--)y
es%a+)ish1en%sB Assi*ns d$%ies %o 0o/es8 In!en%oies a%i")es in s%o"/: s$"h as %a+)e )inens: +ed
shee%s: %o0e)s: and $nifo1s: and "onfes 0i%h SUPERINTEN7ENT: LAUN7RF %o e9$es%
e-)a"e1en% of a%i")es in sho% s$--)y8 Co$n%s a%i")es in )oads fo 7RIVER: SALES ROUTE %o
ens$e a*ee1en% 0i%h 9$an%i%y s-e"ified on )oad shee%8 Confes 0i%h 7RIVER: SALES
ROUTE and 0i%h "$s%o1es %o eso)!e "o1-)ain%s: and %o 1odify odes a""odin* %o siOe: "o)o:
and %y-e of a%i")es s-e"ified8 In%e!ie0s e1-)oyees %o eso)!e "o1-)ain%s and *ie!an"es8 May
s$-e!ise 0o/es en*a*ed in a%%a"hin* )a+e)s and e1+)e1s: e-aiin*: and a)%ein* )inens and
0eain* a--ae)8 May -$"hase )inen s$--)ies8 Pefo1s o%he d$%ies as des"i+ed $nde
SUPERVISOR Mas%e Ti%)e8
L4$%$ R--7 A<<%$,+$<
S%oes: in!en%oies: and iss$es o dis%i+$%es +ed and %a+)e )inen and $nifo1s in
es%a+)ish1en%s: s$"h as ho%e)s: hos-i%a)s: and ")ini"sB Co))e"%s o e"ei!es and se*e*a%es: "o$n%s:
and e"ods n$1+e of i%e1s of soi)ed )inen and $nifo1s fo e-ai o )a$ndy: and -)a"es i%e1s
in "on%aines8 E;a1ines )a$ndeed i%e1s %o ens$e ")ean)iness and se!i"ea+i)i%y8 S%a1-s i%e1s
0i%h iden%ifyin* 1a/s8 S%oes )a$ndeed i%e1s on she)!es: af%e !eifyin* n$1+es and %y-es of
i%e1s8 Co$n%s and asse1+)es )a$ndeed i%e1s on "a% o )inen %$"/: e"ods a1o$n%s of )inens
and $nifo1s %o fi)) e9$isi%ions: and %ans-o%s "a%s %o f)oos8 Cond$"%s 1on%h)y and yea)y
in!en%oies %o iden%ify i%e1s fo e-)a"e1en%8 Kee-s )inen oo1 in ")ean and ode)y "ondi%ion8
May 1end %on a%i")es 0i%h need)e and %head o se0in* 1a"hine o send a%i")es %o SEWER:
LINEN ROOM8
R--7 A<<%$,+$<
Roo1 a%%endan% ae es-onsi+)e in ")eanin* %he *$es%oo1s: endein* ni*h% %$n'do0n'
se!i"e: *i!in* *$es% e9$es%s and 1ain%enan"e and ")eanin* of *$es%oo1 ha))0ays: se!i"e
aeas Jin")$din* )inen ")ose% and oo1 a%%endan%Qs "o1fo% oo1K and *$es% e)e!a%o L se!i"e8
18
H-#:%7+$
A ho$se1an "aies o$% *enea) d$%ies in a ho1e o ho%e)8 His d$%ies "an +e +oad and
*enea) )i/e hand)in* 1ino 1ain%enan"e iss$es %o ")eanin* $- af%e +an9$e%s and o%he )a*e
*a%hein*s8 A ho$se1anCs d$%ies ae essen%ia))y: a "o1+ina%ion of s1a)) ,o+s %ha% -efo1ed as
needed +y his e1-)oyes8
FOOD D BEVERAGE PERSONNELA
R%:<+#2+$< M+$+9%7%$<
Res%a$an% 1ana*es ens$e %ha% es%a$an%s o-ea%e effi"ien%)y and -ofi%a+)y 0hi)e
1ain%ainin* %hei e-$%a%ion and e%hos8 They 1$s% "oodina%e a !aie%y of a"%i!i%ies: 0ha%e!e %he
siOe o %y-e of %he o$%)e%8 Mana*es ae es-onsi+)e fo %he +$siness -efo1an"e of %hei
es%a$an%: as 0e)) as 1ain%ainin* hi*h s%andads of food: se!i"e: and hea)%h and safe%y8
Res%a$an% 1ana*e1en% "o1+ines s%a%e*i" -)annin*: shif% -a%%en o*aniOa%ion and day'%o'day
1ana*e1en% a"%i!i%ies8 7e-endin* on %he na%$e of %he o$%)e%: %he o)e 1ay ha!e "ea%i!e as-e"%s:
-a%i"$)a)y in 1a/e%in* and +$siness de!e)o-1en%8 As a /ey o)e 0i%hin %he hos-i%a)i%y
ind$s%y: es%a$an% 1ana*e1en% 1ay +e fas%'-a"ed: hi*h)y de1andin* and !ey e0adin*8
C/%.
The s-e"ifi" es-onsi+i)i%ies of "hefs and "oo/s ae de%e1ined +y a n$1+e of fa"%os:
in")$din* %he %y-e of es%a$an% in 0hi"h %hey 0o/8 Ins%i%$%iona) "hefs and "oo/s: fo e;a1-)e:
0o/ in %he /i%"hen of s"hoo)s: "afe%eias: +$sinesses: hos-i%a)s and o%he ins%i%$%ions8 6o ea"h
1ea)s: %hey -e-ae a )a*e 9$an%i%y of a )i1i%ed n$1+e of en%ees: !e*e%a+)e: and desse%s8
Res%a$an% "hefs and "oo/s $s$a))y -e-ae a 0ide se)e"%ion of dishes: "oo/in* 1os% odes
indi!id$a))y8 Sho% < ode "oo/s -e-ae foods in es%a$an%s and "offee sho-s %ha% e1-hasiOe
fas% se!i"e8 They *i)) and *anish ha1+$*es: -e-ae sand0i"hes: fy e**s: and "oo/ 6en"h
fies: of%en of 1en$ i%e1s in fas% < food es%a$an%s8 They "oo/ and -a"/a*e +a%"hes of food:
s$"h as ha1+$*es and fied "hi"/en: 0hi"h ae -e-aed %o ode o /e-% 0a1 $n%i) so)d8
19
0+4<2%:: E 0+4<%2
Se!es -a%ons a% +an9$e%s: s-e"ia) f$n"%ions: o d$in* no1a) dai)y dinin* oo1
o-ea%ions8 Ta/es food and +e!ea*e odes fo1 -a%ons: ans0es 9$es%ions e*adin* -i"es:
s$+s%i%$%ions: 9$a)i%y o 9$an%i%y of 1en$ i%e1s: and a!ai)a+i)i%y of 1en$ i%e1s8 7e)i!es food
and +e!ea*es %o %a+)esD 0ai%s on %a+)es %o ins$e %ha% -a%ons ae s$--)ied 0i%h +e!ea*e efi))s
o ")ean $%ensi)s 0hen desied8 Re1o!es dishes and $%ensi)sD ")eans and d$s%s %a+)es and "haisD
fi))s s$*a: sa)%: and -e--e "on%ainesD s0ee-s f)oos8 Assis%s in se%%in* $- and %a/in* do0n
%a+)es and "haisD -)a"es ")ean $%ensi)s and na-/ins on %a+)es8 Assis%s in se%%in* $- fo +an9$e%s
o s-e"ia) f$n"%ions8 Pefo1s e)a%ed 0o/ as e9$ied8
B+2<%$,%2:
Ba%endes -e-ae and se!e din/s %o "$s%o1es in +as and es%a$an%s8 Ba%endes
-e-ae s%andad 1i;ed din/s and -o$ 0ine and +ee8 They a)so -e-ae 1i;ed din/s %o 1a%"h
"$s%o1esR s-e"ifi" odes8 Mos% +a%endes /no0 doOens of din/ e"i-es8 They 1$s% +e a+)e %o
-e-ae din/s 9$i"/)y: a""$a%e)y: and 0i%ho$% 0as%e8 So1e )a*e es%a$an%s $se 1a"hines %ha%
"ea%e din/s8 Ba%endes %ha% $se %hese 1a"hines ,$s% -$sh a +$%%on8 Ho0e!e: %hey 1$s% /no0
ho0 %o -e-ae din/s in "ase %he 1a"hine +ea/s8 In 1os% +as and 1any es%a$an%s: +a%endes
%a/e odes die"%)y fo1 "$s%o1es8 Ho0e!e: in so1e -)a"es %hey e"ei!e din/ odes fo1
0ai%es and 0ai%esses8 In addi%ion %o se!in* din/s: +a%endes "o))e"% -ay1en% and o-ea%e %he
"ash e*is%e8 They a)so ")ean $- af%e "$s%o1es and ")ean %hei 0o/ aea8 They of%en se!e
food %o "$s%o1es sea%ed a% %he +a8 Ba%endes "he"/ iden%ifi"a%ion of "$s%o1es8 Ba%endes
1$s% +e s$e "$s%o1es 1ee% a*e e9$ie1en%s fo %he -$"hase of a)"oho) and %o+a""o -od$"%s8
An addi%iona) es-onsi+i)i%y is %o 1a/e s$e "$s%o1es do no% din/ %oo 1$"h a)"oho)8 Ba%endes
ae es-onsi+)e fo odein* and 1ain%ainin* )i9$o and +a s$--)ies8 They of%en fo1 a%%a"%i!e
dis-)ays o$% of +o%%)es and *)ass0ae8 Ba%endes 0ash %he *)ass0ae and $%ensi)s af%e ea"h $se8
20
F--, A<<%$,+$<
6ood a%%endan% is a -ofessiona) 0ho ens$es food is -e-aed and eady fo *$es%s8 These
-ofessiona)s %y-i"a))y 0o/ %o ens$e -o-e )e!e)s of food a!ai)a+)e in +$ffe%s: food "a%s: fas%
food es%a$an%s and o%he aeas %ha% e9$ie food %o +e a!ai)a+)e %o *$es%s a% a)) %i1e8
F--, D B%3%2+9% C/%5;%2
Co1-$%es food o +e!ea*e se!i"e +i))s and oo1 !eifies "o1-)e%eness of "$s%o1e
odes in ho%e) /i%"hen: dinin* oo1: es%a$an%: o se!i"e +a8 E;a1ines food on %ay eno$%e
fo1 /i%"hen o +e!ea*e eno$%e fo1 se!i"e +a and "o1-aes i%e1s 0i%h )is%in* on "$s%o1e
ode %o !eify "o1-)e%eness and a""$a"y of ode8
21
CHAPTER III DAILY ROUTINARY ACTIVITIES
DOCUMENTATION
Las% 433. 1on%h of A-i) %o May 22: 433.: I had 243 ho$s a% Ma;Cs Res%a$an% Ce+$:
S1 Ban"h and (3 ho$s a% Ce+$ Pa/)ane In%ena%iona) Ho%e) and I 0as assi*ned a% %he Ban9$e%:
6 M B Se!i"es JBean 7a%eK: 6 M B Pod$"%ion JPas%yK: and Ho$se/ee-in* 7e-a%1en% fo1
G$ne (: 433. %o G$ne 2.: 433.8 I% 0as 1y fis% OGT: I had a +)as% e;-eien"e and I ea))y had f$n
%hose days8 And fo %he se"ond %i1e ao$nd: I had 1y OGT )as% A-i) 2.: 4324 $n%i) May 22:
4324 a% REGAL BUSINESS PARK HOTEL CEBU8 We ai!ed in "e+$ ( days +efoe o$ OGT
s%a%ed: 0e ha!e 443 ho$s e1ainin* %o "o1-)e%e o$ OGT e;-eien"e8 Befoe 0e s%a% o$ OGT
0e s%i)) ha!e %o $nde*o %o a sho% +iefin* +efoe 0e ea))y s%a% o$ OGT: %ha% sho% +iefin*
e;"i%e 1e a )o% +e"a$se %hey %o)d $s %ha% 0e "an e"ei!e a))o0an"e fo1 %he es%a+)ish1en% and 0e
ha!e a)so fee 1ea): 0hi"h is: +i* ad!an%a*e %o $s %o 0o/ had +e"a$se a)1os% ho%e)s donC% ha!e
%ha%8 Af%e %he +iefin* %hey %o)d $s %o e-o% i11edia%e)y on %he da%e *i!en %o $s: and %hen 0e
0ee %o$ed ao$nd %he ho%e) so %ha% 0e 0i)) /no0 0hee %o )o* in and )o* o$%8 Af%e %ha% 0e
0ee i11edia%e)y assi*n %o o$ fis% de-a%1en% 0hi"h is Ho$se/ee-in* 7e-a%1en%8 7$in* %ha%
day as a ho$se/ee-in* a%%endan% I 0as ea))y ne!o$s +e"a$se I donC% /no0 0ha% %o do: +$% 0hen
1y -a%ne Ja e*$)a ho$se/ee-eK ai!ed 1y feas 0ee *one8 Then she %a$*h% 1e ho0 %o ")ean
%he %oi)e%: 1a/in* $- %he +ed: %$"/in* in %he shee%s8 And af%e %ha% day I ea))y ha!e a hi*h es-e"%
fo a)) %he ho$se/ee-e in %he 0o)d +e"a$se %hei %as/ is no% easy ,$s% fo $s %o +e "o1fo%a+)e8
On %ha% day I ea))y 0an% %o "y +e"a$se i%Cs !ey had %o do a)) %hose %as/: +$% I did 1y +es%
+e"a$se I /no0 I "an do i% and I "an finish i%8 Af%e one 0ee/ I 0as %ansfeed in %he 6on% 7es/
7e-a%1en%: a)) I "an say is no "ha))en*e fo 1e as a %ainee +e"a$se I didnC% e;-eien"e %he had
0o/ )i/e I $sed %o do in %he ho$se/ee-in* de-% +$% i%Cs o/ fo 1e a)so "oO I ea))y e;-eien"e
e)a;in* 1o1en%8 Then af%e a fe0 days %hey assi*ned 1e in %he 6ood M Be!ea*e 7e-a%1en%:
%he )as% de-a%1en% I en"o$n%eed8 I "an say %ha% I )eaned a )o% in a)) de-%8 +$% I ea))y )o!e %he
6ood and Be!ea*e 7e-% +e"a$se I )o!e %o se!e and %o 0e)"o1e %he *$es%s8 In %ha% de-a%1en% I
ea))y en,oy 0o/in* 0i%h 1y "o'"o))ea*$es sa1e as %he s%aff in %he ho%e): %hey %ained 1e !ey
0e))8 I en"o$n%eed diffeen% /inds of -eo-)e in 1y -a"%i"$1 days and %his e;-eien"e he)-s 1e
a )o% %o +e"o1e a +e%%e ho%e)ie and es%a$a%e$ so1eday: and %hose days ae ea))y
$nfo*e%%a+)e8
22
CHAPTER IV SELF ASSESSMENT
I )eaned %ha% on'%he',o+ %ainin* is no% ,$s% on)y a s$+,e"% %o +e -assed o a
e9$ie1en% %o +e "o1-)e%ed +$% on'%he',o+ %ainin* is an o--o%$ni%y %o sho0 0ha% s/i))s: %a)en%s
and %e"hni9$es %ha% %he s%$den% )eaned fo1 %he s"hoo) and a)so an o--o%$ni%y %o e;-eien"e %he
)ife o$%side %he "a1-$s8 We ha!e %o es-onsi+)e eno$*h on %he %as/ *i!en %o $s8 Fo$ sho$)d
a""e-% yo$ 0ea/nesses8 Ti1e is !ey i1-o%an%8 As ea)y as yo$ do yo$ 0o/: yo$ finish i% an
ea)ie %i1e %ha% yo$ "an do s$"h %hin*s +y he)-in* o%hes8 Fo$ sho$)d no% +e afaid %o as/
9$es%ions if yo$ do no% /no0 0ha% %o do %o a!oid fa$)%iness in yo$ 0o/8
A. SKILLS AND CURRENT TECHNOLOGY
I "an say %ha% %e"hno)o*y no0adays "an he)- $s %o 0o/ fas%e:
es-e"ia))y 0hen I did 1y OGT e;-eien"e in Ce+$8 The ho%e) e1-)oyee
finished %hei 0o/ easie: as I e1e1+e 0hen %hey assi*ned 1e in %he
6on% 7es/ as a %ainee I "an 0o/ !ey fas% +e"a$se of %he %e"hno)o*y )i/e
"o1-$%es: i% "an ea))y sa!es %i1e8 And af%e I did 1y %as/ I "an es% $n%i)
1y d$%y ho$s finished8
B. EQUIPMENT, MACHINERY, TESTING, APPARATUS, ETC.
HANDLEDA
Ho$se/ee-in* 7e-a%1en%
Boo1s
7$s% Pan
Ai feshene
Mo-
To))ey
Ga+a*e 7is-osa) and Bins
S"$++e
23
Toi)e% C)eane
Pi))o0
Pi))o0 Case
B)an/e%s
Bed Shee%
Bed -ad
Bed
6ood M Be!ea*e 7e-a%1en%
Si)!e0ae L China0ae
Ta+)e Na-/ins
Linens
Wa%e Go+)e%
Wine G)ass
Hi*h+a)) G)ass
Sha/e
Mi"o0a!e
Se!in* Tay
E)e"%i" Mi;e
Pi%"hes
Ash%ays
Ba A""essoies
6on% 7es/ 7e-a%1en%
Co1-$%e
Pin%e
24
Ca)"$)a%o
Keys
Te)e-hone
6a; Ma"hine
Taiff
C. STRONG POINTS VS 0EAK POINTSA
STRONG POINTS
My s%on* -oin%s ae I do +e)ie!e in God: I "an 1a/e
-eo-)e )a$*h 0i%h 1e $n%i) %hey die8 I a1 /ind and he)-f$) %o o%hes
and I a1 !ey -a%ien%8 I a1 a *ood )is%ene and )is%en %o o%hesQ
-o+)e1s 0i%h in%en%8 I do no% fee) h$%in* any+ody and I +e)ie!e
%ha% 1y )ife is no% fo 1yse)f on)yD i% sho$)d +e $%i)iOed %o se!e and
he)- o%hes8
WEAK POINTS
My 0ea/ -oin%s ae IC!e *o% a sha- %on*$e so1e%i1es: I
"anC% ad,$s% easi)y8 IC1 $s$a))y a "oo) -eson +$% 0hen %hin*s *e%
on 1y ne!es: I "anC% "on%o) 1y %e1-e +$% IC1 %yin* %o "on%o)
no08 I %$s% -eo-)e easi)y: and so1e%i1es 0hen I ha!e -o+)e1 I
"y easi)y: in sho% I a1 e1o%iona)8 And I a1 f$))y a0ae %ha% I a1
no% -efe"% and "anno% +e -efe"%8
D. BEST EFPERIENCE ON THE JOB FAULTSA
a. CAUSES
I a)eady e;-eien"ed ,o+ fa$)%s 1any %i1es: +$% 1y "o11on
fa$)% is %ha%: 1is$ndes%andin* 0i%h %he *$es%8 Be"a$se
so1e%i1es 0hen %hee ae )o%s of *$es% in %he +a so1e e9$es%
25
of %he *$es% I fo*o% +$% I a-o)o*iOed i11edia%e)y8 Then %hee
ae %i1es %ha% 0hen %he *$es% %oo/ ode I a)0ays e-ea% %hei
ode +efoe I se!e %o %he1 +$% %hee ae %y-es of "$s%o1e
"o1-)ain% and *e% an*y e!en %ho$*h i%Cs %hei fa$)% 0e /ee- on
a-o)o*iOin* "oO 0e a)) /no0 %ha% "$s%o1e is a)0ays i*h%8
b. SUGGESTE7 SOLUTIONS
To a!oid %his ,o+ fa$)%s 0e 1$s% +e -a%ien% and 0e 1$s% )o0e
do0n o$ -ide e!en %ho$*h %he *$es% sho$%ed a% $s8 Be"a$se
%he *$es% -ays fo $s: e!en %ho$*h 0e ae i"h fa1i)y 0e 1$s%
a""e-% i%8 Tha%Cs -a% of %he 0o/ and in ode %o a!oid "haos
a)so 0e 1$s% a)) $ndes%and o$ *$es% o "$s%o1e: "oO 0e
"anC% +e* a)) -eo-)e8
E. PERSONAL RELATIONS
I "an say %ha% 1y e)a%ionshi- +e%0een %he s%aff in %he ho%e)
is so *ea% +e"a$se I didnC% ha!e any fi*h% o ene1y in %hei
es%a+)ish1en%8 Be"a$se I /no0 0e "anC% -)ease e!eyone %o )i/e 1e
and I /no0 ho0 %o ad,$s% %o a!oid "haos8 And I ea))y "on%o) 1y
%e1-e es-e"ia))y 0hen i%Cs %oo +$sy +e"a$se I donC% 0an% %o +e
s%ess8
F. THE IMPORTANCE OF THE BENEFITS ACCRUING ON DOING
IT ARE AS FOLLO0SA
The sa%isfa"%ion of %he -esonne) fo1 diffeen% as-e"%s of %hei
,o+s is 1ade ")ea: and %h$s %he 1ana*e "an diffeen%ia%e %he 0ea/
-oin%s of %he o*aniOa%ion fo1 i%s s%en*%h and -)an in a 1anne
%ha% a))o0s %he e1o!a) of %hose 0ea/nesses8
26
The se)f < es%ee1 of %he -esonne) is ")aified: fo e;a1-)e: %o 0ha%
e;%en% do -esonne) fee) %hey ae s$""essf$) in %hei affais: %hei
se)f'"onfiden"e: se)f'"ons"io$sness: se)f'de-e"ia%ion: e%"8 %his in
%$n a -esonne) and 1ana*es %o %ea% %he -o+a+)e 0ea/nesses8
7is"o!ein* %he e)a%ionshi- +e%0een diffeen% as-e"% 0o$)d 1a/e
")ea e)a%ionshi- +e%0een di!ese as-e"%s of -esona) ,o+
sa%isfa"%ion and %hei se)f'es%ee18 Th$s: if %his e)a%ionshi- 0ee
!eified: i% 1ay +e -ossi+)e %ha% in"easin* %he se)f'es%ee1 of
-esonne) 0i)) in"ease %he -o+a+i)i%y of %hei ,o+ sa%isfa"%ion: and
!i"e !esa8
Considein* %he a+o!e: i% "an +e said %ha% %he de"ease in ,o+
sa%isfa"%ion of so1e -esonne) 1ay +e d$e %o %he )o0 se)f'es%ee1:
%h$s: +y in"easin* %hei se)f'es%ee1: an in"ease in %hei ,o+
sa%isfa"%ion 1ay +e e;-e"%ed: and !i"e !esa8
I% is ")ea %ha% %hee is a e)a%ionshi- +e%0een se)f'es%ee1 and ,o+
sa%isfa"%ion in e)a%ion %o a*e: se;$a)i%y: +ein* sin*)e o 1aied:
e"od of se!i"e and n$1+e of fa1i)y8
6ina))y: I% "an +e "on")$ded %ha% -eo-)e 0i%h hi*h se)f'es%ee1 and
hi*h ,o+ sa%isfa"%ion -efo1 %hei 0o/ 1$"h +e%%e %han o%hes:
and %h$s in"ease %he in-$% of %he o*aniOa%ion: 0hi"h is
e"ono1i"a))y +enefi"ia) %o %he o*aniOa%ion8 A% %he sa1e %i1e: 0e
en,oy 0o/in* %o ea"h o%he: "oo-ea%ion and de!e)o-in*
e)a%ionshi-s: and %his is a)so +enefi"ia) %o %he o*aniOa%ion8
27
G. ATTENDANCE AND PUNCTUALITY
We ae e;-e"%ed %o e-o% %o 0o/ on %i1e and %o e1ain on %he ,o+
%ho$*ho$% o$ e*$)a 0o/ ho$s8 If I 0i)) +e )a%e o a+sen% fo1 0o/ I
1$s% info1 1y s$-e!iso as fa in ad!an"e of %he s%a% of %he 0o/day as
-ossi+)e8 If I ha!e an $*en% eason fo )ea!in* 0o/ I 1$s% ha!e
-e1ission fo1 o$ s$-e!iso andLo de-a%1en% head8 I% is 1y
es-onsi+i)i%y: ei%he -esona))y o %ho$*h a ")ose e)a%i!e: %o ens$e
-o-e no%ifi"a%ion is *i!en %o %he s$-e!iso8 As/in* ano%he e1-)oyee o
fiend %o *i!e %his no%ifi"a%ion is i1-o-e: e;"e-% $nde e1e*en"y
"ondi%ions8 A+sen"e 0i%ho$% no%i"e fo %hee J5K "onse"$%i!e days is
"onsideed ,o+ a+andon1en% and *o$nds fo i11edia%e %e1ina%ion8
P$n"%$a)i%y and e*$)a a%%endan"e ae i1-o%an% fo ,o+ ad!an"e1en% and
e%en%ion8 We sho$)d a)0ays e1e1+e %ha% a%%endan"e and -$n"%$a)i%y ae
!ey i1-o%an% in 1ain%ainin* a no1a) 0o/)oad and effi"ien% s"hed$)e
es-e"ia))y %o $s: as a %ainee in Re*a) B$siness Pa/ Ho%e) I didnC%
e;-eien"e %o +e )a%e8 6an/)y s-ea/in* I a1 a)0ays -$n"%$a) in %e1s of
0o/ +e"a$se I donC% 0an% %o hea so1e%hin* +ad "o11en% a+o$% 1e8
28
CHAPTER V RECOMMENDATIONS
A8 AVAILABILITF AN7 APPROPRIATENESS O6 6ACILITIES: TOOLS:
MACHINERF AN7 ENUIPMENTB
I e"o11end %ha% %hey sho$)d ha!e ne0 fa"i)i%ies and e9$i-1en%Cs
es-e"ia))y %o %he ho$se/ee-in* de-a%1en% +e"a$se so1e ai"on in %hei
oo1s ha!e defe"%8 They a)0ays /ee- e-aiin* %he ai"on in %he
1ain%enan"e de-a%1en%: so I e"o11end %ha% %hey sho$)d +$y ne0 ai'
"ondi%ionin* e9$i-1en%Cs8 And a)so in 6 M B de-a%1en% %hey sho$)d
-o!ide ne0 $%ensi)s %o ha!e *$es% sa%isfa"%ion8
B8 COMPANF PERSONNEL COOPERATION ASSESSMENT TO THE 7URATION
O6 TRAINING PROPOSE7 REVISIONS 6OR THE IMPROVEMENT O6 THE
TRAINING PROGRAMB
The "o1-any 1$s% hie e1-)oyees %ha% ha!e +a"/*o$nd in %he +$siness
es%a+)ish1en% and e1-)oyees %ha% fi% in %hei -osi%ion8 The de-a%1en%
heads 1$s% "he"/ %hei s$+odina%eCs fo1 %i1e %o %i1e es-e"ia))y e*$)a
e1-)oyees +e"a$se so1e of %he1 de-end %o %hei %ainees8 To i1-o!e %he
%ainin* -o*a1 of %he "o1-any: %hey sho$)d e!a)$a%e and assess %hei
e1-)oyees fo %he "o1-any 0i)) /no0 0ha% /ind of %ainin* -o*a1 %he
e1-)oyee 0i)) need8
C8 A7VISE7 TO THE 6UTURE TRAINEEB
6o %he in"o1in* OGT s%$den%: %hey 1$s% o+se!e *ood 0o/in* e%hi"s8
A)0ays e-o% %o 0o/ on %i1e8 Coo-ea%e 0i%h o%he "o'e1-)oyee o
0o/e8 S%i"%)y o+se!e Co1-any -o)i"ies and e*$)a%ions8 Be es-onsi+)e
eno$*h %o any %as/ *i!en %o yo$8 A)0ays -$% in 1ind: !C#:<-7%2: .42:<.?
Bin* )o%s of -a%ien"e in 0o/8 A)0ays 0ea a s1i)e8 Be a -ofessiona) in
yo$ 0o/ 1anne and in yo$ a--eaan"e8 Be had0o/in* and sho$)d
-a"%i"e se)f'dis"i-)ine8
29
OJT PICTURES
MASCS RESTAURANT: SM CEBU BRANCH
30

31
CEBU PARKLANE INTERNATIONAL HOTEL
32

33
REGAL BUSINESS PARK HOTEL
34
35
36