KRA Task Key Success Indicators

(What ) (How)
(How and When we will know
you are succeeding)
Analysis of Problem
No user complaints after a
project has been implemented
Accuracy and Precision Smooth transition of project
complete documentation and
communication
Preparing documentation and
submit it with complete
communiocation
Following processes No Escalation
Thorough follow-up of Projects
Timely Communication
Able to understand and percieve
things correctly
Writing Skills Error free mails
Effective Listening and understanding
No delay in response/ providing
information
Learning Skill development CCA Exam (Nitn)
Meeting timelines Completing task within SLA's
Planning and Prioritising Task Submitting plan with details
before project being executed
Break the project in small task and assign
people to each task
Keep Note of Things to do (told verbally or
on mail)
Need to Drive things to finishing point
Ability to control Situation through
communication Customer Appreciation mail
Keeps customers up-to-date about
progress on projects/issues and monitors
satisfaction No Compaint from Customer
Willingness to help customer and providing
resolution to the customer
Show respect to customers
Developing Team members to take higher
responsibility
Improvement in Team
Perfromance
Provide on the job training (effective) 8manhours pm
People Management
Keeping track of task assigned to team
member(s) and guiding them wherever
required
Ownership of Task
Demonstrate Responsibility, accountability
and authority
Customer Satisfaction
F
u
n
c
t
i
o
n
a
l
Training and Mentoring
P
e
o
p
l
e
M
a
n
a
g
e
m
e
n
t
KRA Sheet
Assistant Manager
Quality Assurance
Communication
Goal Attainment
Proactive Approach Forsee things and take actions
Resource Management Channelising efforts
M
a
n
a
g
e
m
e
n
t