Aroma Housewares Company

6469 Flanders Drive

Sand Diego, CA 92121
USA
June 6, 214
!s" #a$ie Cala%ro
1911 !oss%urn &d"
C'arlo$$e, (C 2)262
Dear !s" Cala%ro,
*e are very 'appy $o 'ear a%ou$ your e+,i$emen$ $o use our produ,$ and would li-e $o apologi.e /or $'e
issues $'a$ you 'ave 'ad" *'ile we 'old $'e 'ig'es$ o/ s$andards in our manu/a,$uring pro,ess, we do
re,ogni.e $'a$ $'ere will inevi$a%ly %e $imes w'en our s$andards are no$ me$" 0e,ause o/ $'is, we do o//er
a one year warran$y on all o/ our produ,$s"
1n order $o address $'is issue and u$ili.e our one year warran$y, we re2ues$ $'a$ you ,on$a,$ our ,us$omer
servi,e line a$ 13)3246362)6 %e$ween )56am and 456pm 7S8, !onday $'roug' Friday"
Un/or$una$ely, we will no$ %e a%le $o issue a re/und /or $'e produ,$ as $'a$ mus$ %e done $'roug' $'e
online re$ailer w'om you pur,'ased $'e i$em /rom" *e will, 'owever, %e a%le $o /a,ili$a$e an e+,'ange o/
$'e de/e,$ive produ,$ /or $'e same under our one year manu/a,$urer9s warran$y or assis$ in upgrading $o
ano$'er model" *'en you ,all $'e ,us$omer servi,e line, provide $'em wi$' $'e re/eren,e num%er
RF1734JZ and $'ey will %e a%le $o pro,ess $'is re2ues$ /or you"
*e $'an- you /or your %usiness and loo- /orward $o %eing a%le $o mee$ all your ,oo-ing needs"
Sin,erely,
8imo$'y :uinn S'ay
;i,e 7residen$ o/ Cus$omer &ela$ions