COMMUNICATION

SKILLS
Dr. Tran, Van Hoai
Faculty of Computer Science and
Engineering HCMC Uni. of Technology
hoai@cse.hcmut.edu.vn
Dr. Tran, Van Hoai
2007-2008
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What is COMMUNICATION ?
communicate (English) =
Latin: communicare = make common + share
Merriam-Webster: to transmit information, thought, or
feeling so that it is satisfactorily received or
understood
Powerful skill for students, engineers,
business man
Dr. Tran, Van Hoai
2007-2008
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Oral

Presentation
Audience Awareness
Critical Listening
Body Language
Written

Academic Writing
Revision and Editing
Critical Reading
Presentation of Data
Non-Verbal

Audience Awareness
Personal Presentation
Body Language
Dr. Tran, Van Hoai
2007-2008
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Mind map
Dr. Tran, Van Hoai
2007-2008
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Why communication skills
needed?
If no communication skills
Damaging professional growth
Limiting movement to top management positions
Dr. Tran, Van Hoai
2007-2008
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Listening: heart of
communication
About 80% of each day listening
About 40% of professional salary earned
by listening
Increasing as you climb the professional ladder
Issues
Reflective listening
Physical listening
Dr. Tran, Van Hoai
2007-2008
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Reflective listening
Focusing on
listen for prevailing emotion
put yourself in the speaker shoes
How to do
indicate your interest
Don't interrupt speaker
Involve your whole body (e.g., good eye contact)
Make speaker pay attention (e.g., "Hmmm", "Really",
"That's interesting")
Dr. Tran, Van Hoai
2007-2008
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Physical listening
Giving physical attention to speaker
eyes
shoulder
arms
legs
and
Dr. Tran, Van Hoai
2007-2008
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How to say vs. What to say
How is often more important than What
Non-verbal components:
Eye contact
Body posture (t th)
Distance contact
Facial expressions
Gestures (iu b)
Vocal tone
Fluency
Timing
Clothing
Dr. Tran, Van Hoai
2007-2008
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Public speaking (1)
Purposes
To entertain
To inform
To inspire
To convince
To persuade
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2007-2008
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Public speaking (2)
3 parts
Introduction: to attract the listener
Body: organized logically in order to be rememberd
by listener
Speeches should not contain more than 4 major points
Conclusion: to review main points and challenges
Dr. Tran, Van Hoai
2007-2008
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Principles of poor writing
Ignore the reader
Be verbose (di dng), vague (m h),
pompous (khoa trng)
Do not revise (xem li)
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Writing
The more you know, the easier and more
effective your writing
Can you explain in your own words to
someone knowing less than you do ?
If not, research more

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Systematic approach for writing
Research the topic
Plan
Do I know my subject? Do I know my reader? Is this
writing necessary?
Draft
Eliminate useless words/sentences
Polish
Proofread
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Assertive yourself
Human behavour
Passive
Aggressive
Assertive
Assertiveness = foundation of effective
communication
Basic formula of assertive statements =
"When you (feeling nonjudgmentally), I
feel (disclose feelings) because (clarify
effect). I prefer (discrete desire)"
Dr. Tran, Van Hoai
2007-2008
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More tips
Learn from mistakes
Reflect personal style
Paragraph power
topic sentence
transition sentence
Sentence savvy (khn kho)
Sentence is 15-22 words long
Breaking long sentences to shorter ones