Effective Communication Skills

Objectives
Define and understand communication and the
communication process

List and overcome the filters/barriers in a
communication process

Practice active listening

Tips to improve verbal and non verbal communication

What are the most common ways
we communicate?
Written Word
What is Communication?
Communication is the transmission of an idea or feeling so that the
sender and receiver share the same understanding.
Communication is not a mysterious process.
It takes place when the ideas from your mind are transferred to
anothers and arrive intact, complete, and coherent.
The Communication Process
SENDER
(encodes)
RECEIVER
(decodes)
Barrier
Barrier
Medium
Feedback/Response
Types of Communication

One-way communication


Two-way communication


One to many
Components of Communication
Verbal Communication


Vocal communication


Non-verbal communication
Features of Effective Communication
Active Listening

Eye contact

Posture

Simple language

Questioning skills
Benefits of effective communication
Quicker problem solving
Better decision making
Steady work flow
Strong business relations
Better professional image
Barriers to communication
Noise
Inappropriate medium
Assumptions/Misconceptions
Emotions
Language differences
Cultural differences
Poor listening skills
Use of jargon
Distractions
Hearing Vs Listening
Hearing Physical process,
natural, passive

Listening Physical as well
as mental process, active,
learned process, a skill
Listening is hard.
You must choose to participate in the process of listening.
Active Listening
The process of recognizing, understanding, and
accurately interpreting communicated messages
and responding to spoken and/or nonverbal
messages.

Steps to Effective Listening:
Hearing
Interpretation
Evaluation
Respond

Tips to become a better listener
Dont talk listen.
Dont jump to conclusions.
Listen between the lines.
Ask questions/paraphrase.
Dont get distracted by the environment.
Keep an open mind.
Be willing to listen to someone elses point of view
and ideas.
Provide feedback.
Take advantage of your brain power.
Improving Verbal Communication-Tips
o Eliminate Noise
o Get Feedback Verbal & Body Signals
o Speak Slowly & Rephrase your sentence
o Dont Talk down to the other person
o Listen Carefully & Patiently
Improving Body Language - Tips
Keep appropriate distance
Touch only when appropriate
Take care of your appearance
Be aware - people may give false cues
Maintain eye contact
Smile genuinely
in the new global and diverse
workplace requires
excellent communication skills!
Success for YOU
Questions