Chapter XII It is done to influence the behavior of target customers and help them to develop a positive attitude towards the organization IMAGE ASSESSMENT organizations image depends upon the perception that the various stakeholders have about the organization. IMAGE PLANNING AND CONTROL Identify the image it wants to create and take steps to build that image. IMAGE ASSESMENT OF A BANK POSITIVE IMAGE NEGATIVE IMAGE High Integrity Innovative Friendly Knowledgeability Large Low Integrity Non-innovative Unfriendly Unknowledgeable Small Desired Actual It is crucial for the success of social welfare campaigns. persuading people to quit smoking, campaigns against drinking and using drugs, campaign related to birth control etc Pollution control Environmental Protection COMPANIES CRY UNICEF CELEBRATIES It plays a significant role in an individuals success in fields like Politics Movies Self-marketing skills and better image management, help a person to have an advantage over his or her opponent Honesty, patriotism, sound judgment forms basis It positively influences the attitude of people about a place that is marketed. Tourist spots can be marketed to attract more and more customers Business sites, tax holidays, land Eg, Bangalore, Hyderabad, Kerela. summary CUE CARDS
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