QUESTIONNAIRE OF CUSTOMER

PERSONAL INFORMATION
1. Name :
2. Address :
3. Gender : Male Female
4. Contact No :
5. Age : ____ years

6. Salesmen have too much knowledge about products.
i. Strongly Agree
ii. Agree
iii. Average
iv. Strongly Disagree

7. How satisfied are you with your most recent experience with CAMERA?
i. Very Dissatisfied
ii. Neutral
iii. Very Satisfied

8. How would you rate your communication with the salesman?
i. Excellent
ii. Very Good
iii. Average
iv. Poor
v. Unacceptable


9. How do you rate salesman responsiveness in dealing with you?
i. Excellent
ii. Good
iii. Satisfactory
iv. Poor

10. (RETAILER) continuously offers a wide enough choice of new products and
innovative ideas that meet your needs.
i. Excellent
ii. Good
iii. Satisfactory
iv. Poor

11. Prices are clear and accurate, i.e. you know exactly what you are going to pay,
before you buy the product.
i. Excellent
ii. Good
iii. Satisfactory
iv. Poor
12. Which promotion tools give you more information about camera?
i. Personal selling
ii. Advertisement
iii. Sales promotion
iv. publicity




QUESTIONNAIRE OF SALESMAN
PERSONAL INFORMATION

1. Name :
2. Address :
3. Gender : Male Female
4. Contact No :
5. Age : ____ years

6. What do you feel about the response of customers for buying a camera?
i. Excellent
ii. Good
iii. Average
iv. Poor

7. How do you rate customers professionalism in dealing with you?
i. Excellent
ii. Good
iii. Satisfactory
iv. Poor







8. What are the primary forms of communication your competition use to promote
and communicate to your target audience?
i. Personal selling
ii. Advertisement
iii. Sales promotion
iv. Public relation


9. Of the following which is the creative sales position?
i. Order takes
ii. Order getter
iii. Agent
iv. Account development
v. Account executive

10. Sales applicants are typically not tested for _________.
i. Organizational skills
ii. Personality traits
iii. Analytical skills
iv. Accounting skills
v. Sales aptitude