Customer Visits Report

Date - 09
th
April 2014, Wednesday
Name of the Bank - Kotak Mahindra Bank Corporate Office
Location - Infinity IT Park, Goregaon-Mulund Link Road, Malad !"
Official(s) Met - Mr# $eepak Rao
Sector - Banking Pri%ate"
Findings after the discussion as follos -
Currently operating &ranche' nation(ide - ) *+,
-hort ter. e/pan'ion plan(within a year) - )011 - )0+1
Current 'upplier' of 234C' -
Carrier
Blue'tar
$aikin
2itachi
!5ual di'tri&ution of order' to the a&o%e 'upplier' con'idering their
regional logi'tical 'trength#
Centrali6ed Procure.ent for all 234C co.ponent7' purcha'e'#
8O long ter. e/pan'ion plan(1 - 5 years) a' of no(# 4ccording to
the.,&anking indu'try i' highly %olatile and hence no 'et target for the
'a.e#
9ollo(ing are the factor' the 'u&:ect cu'to.er con'ider for the
procure.ent of 234C' (prioritywise) -
Price
9a't deli%ery of product' to their 'ite'
9a't In'tallation and co..i''ioning of
co.ponent' at their 'ite'#
Brand I.age
Technical re5uire.ent' 'uch a' Po(er
Con'u.ption,-tar Rating' etc#
They get the 5uotation' fro. the 'ale' tea.' of the %ariou' 234C'
'upplying co.panie'# The 'ale' tea. approache' the. and re%ie(' the
offer#
8O tendering or e-&idding a' of no( to in%ite the 234C 'upplier'#
8O .a:or upgradation or replace.ent of the currently in'talled 234C'
co.ponent' at the pre'ent 'er%ing location'#
Official(s) Contact !etails -
Mr. Deepak ao - !91 ""#9$9$0"4
Customer Visits Report
Date - 09
th
April 2014, Wednesday
Name of the Bank - -BI General In'urance Co# Ltd,Corporate Office
Location - 4ndheri - Kurla Road, 4ndheri!"
Official(s) Met - Mr# La/.an 8e%agi Ci%il !ngineer - Operation'"
Sector - Banking Pri%ate"
Findings after the discussion as follos -
Currently operating &ranche' nation(ide - ) ;1 (e%&l'si(e )ran&hes)
-hort ter. e/pan'ion plan(within a year) - < ) +1 '.all &ranche'"
4ll the &ranche' to e/pand only in Tier + = Tier , citie'#
The 'u&:ect cu'to.er i'n7t directly in%ol%ed in the procure.ent of 4C'#
They ha%e out'ourced a third part" turnke" contractor (ho in
colla&oration (ith the architect' >con'ultant decide the 'upplying 234C
co.pany#
The 'aid turnkey contractor ha' a %endor panel co.pri'ing of 'upplier' of
hi' o(n choice#
2ence, the 'u&:ect cu'to.er ha' no controlling 'take in the deci'ion of
the procure.ent of 4C' a' they go (ith the turnkey contractor#
?nlike -BI Bank', Procure.ent i' done &y a central procure.ent tea.
(ho 'tation' at the 'a.e office#
!%en the in'tallation>co..i''ioning and 4MC' are handled &y the ,
rd

party contractor#
Cu'to.er i' a relati%ely ne( player,thi' &eing it' ,
rd
year, hence 8O
.a:or upgradation or replace.ent of the currently in'talled 234C'
co.ponent' at the pre'ent 'er%ing location'#
9ollo(ing i' the appro/i.ate &ranch 'i6e of the &ranche' -
Tier 0 - ,111 - @111 '5#ft
Tier + = , - @11 - 0111 '5#ft
Official(s) Contact !etails -
Mr. *a%+an ,e(a-i - !91 9"..#.$20#
la%+an.ne(a-i/s)i-eneral.in